In this day and age, the app should be much more updated then it is. This app is very simplistic. We should be able to write notes on any transaction we input, see which card made each purchase, sort easier. Home Savings Bank had these features, not sure who and why they made the decision to go backwards. I’ve talked to a lot of customers who have requested these and other updates. I hope a big rewrite is in the very near future.

4 years ago, frustrated 001

Error

This app is worthless. I have never been able to use it. Every time I try to use this app it states, Error The mobile application is currently unavailable. I previously had Commercial Savings Bank app which worked perfectly. I’m not sure why after 2 years this could not be fixed to where people could actually use it.!?? I have to continually view my account on my laptop which is very inconvenient.

2 years ago, SHUbaseball10

This may be the worst mobile banking app

Countless times you will have trouble signing into your account because the system doesn’t recognize the password. Once it does you will be asked to put in your phone number to “enroll” in mobile banking even though that number has been tied to your account for years so it will say number is already in use. (Well duh I have used this number on this account for almost 6 years) so since I can’t give a new number I am unable to get into my account and customer service just says delete and reinstall the app which doesn’t work. This app is really making me reconsider who I am banking with.

6 years ago, ar1397s

My app now glitches!

I have had this app for a few years now and I would occasionally have issues with it, such as it would tell me it couldn’t recognize my username/password so I would have to go through a series of security questions (which is quite annoying when you just want to quickly check your status) .. but now I will punch in my passcode and it will tell me the login is temporarily unavailable and then freeze. The only way I can get it to work is if I shut my phone down and then restart it and then try the app.. it’s pretty inconvenient!

2 years ago, PhatCal

Works fine now

When I first switched from home savings the app was crap it crashed constantly and kept asking for my info after I saved it. But now I have no problems with the app I guess it’s a migration thing probably 2 different systems merging. But it works fine and I rarely have to go to the actual bank now. Works great for me lol. Saves me a trip.

5 years ago, nichole1$

Trouble with app

As the other person said this app constantly tells me it doesn't recognize my pass word and I have to put in all the info again and again. Today I've tried the entire day to get app to load and connect and it just freezes. I gave now deleted the app and will once again try. It is pretty inconvenient---

6 years ago, Lottochick66

Used to be good, horrible now.

I upgraded to an iPhone 8 about the same time they “upgraded” the app and have nothing but problems with it. It will work fine one day, then it won’t recognize my thumbprint so I’ll have to delete everything and start over. Fix your app first federal, or I’ll try something else.

3 years ago, OhioWine

This got the nod over the Home Savings app?

I constantly have to verify my credentials via text message. Once I did get my Face ID up and going it throws the introduction algorithm of features. I skip that and the app still throws a pop-up asking me for my credentials. Only then can I get to my accounts. It’s pretty but it has a ton of illogical issues for a very simple app. At least the Home Savings app worked, worked well, and worked consistently. This app was thrown together via high school senior project, I think.

5 months ago, KLynn111517

Easy and very user friendly!

No technology wiz here, yet this site is easy to maneuver my way around to get done what is needed. Always quick and accurate banking, depositing and transfers made simple!!

2 years ago, Brecirson

Let’s give credit where credit is due

A year or two ago, I was gonna be switching banks to another just for the mobile capabilities that they had but as of some of the more recent updates, this app has been great. So much more consistent in its functionality

3 years ago, Kreptonite

Just got worse

As if home saving wasn’t behind times enough!!..this bank app works half the time and have had to delete and reinstall numerous times..as a long time customer of home saving I always dealt with them because they were a part of the community...but now I don’t feel the pressure of leaving...and it’s time to step up to a more with the times bank...

3 years ago, SabrinaEpic3

Pretty terrible.

Of course, I too was merged from the Home Savings bank. This app was okay at first. Now, it’s constantly making me type in my password even tho I’ve enabled Face ID MULTIPLE times. Not to mention that now, I can’t log into the app at all. I literally JUST reset my password on my computer and I still can’t log in. Says that my online banking has been locked but I can still log into it on my computer? This app is ridiculous and is starting to make me consider other banks at this point.

3 months ago, Dean3536896

Ok but can improve

Premier app is not as good as the Home Savings app which would show you the balance at each transaction. Additionally Premier needs to pay some interest on savings accounts. They currently pay very little when interest rates are higher and others are paying 5%.

5 months ago, Vicki B1966

Review

I absolutely love the ladies at PremierBank. There’s a whole reason I have been banking there for so many years they make me feel like home and that’s a big thing when it’s dealing with your money.

3 years ago, yomanFly

My app kicks me out constantly

Everytime I try to log into my bank account it asks for verification through text message when I have my Face ID hooked up. When I do verify and get into the app, is automatically kicks me out saying me session has expired when I haven’t even been able to look at anything. For an App that is supposed to hold your bank information, it is every unreliable.

1 year ago, King of Kars

Great App!

Compared to other banking apps I have used, this one is so much better.

5 years ago, amjost45

Trash app

Something is always wrong with this app. This whole week its been the mobile deposit function. Every time I select front or back to take a photo of my check the whole screen shifts and turns sideways..so I click front again and just a blank white screen opens up. Then if I touch my screen anywhere the app crashes. Super inconvenient. Honestly looking into switching banks because this app is so bad. I need it to work...

1 year ago, StupidAppDosen'tWork

Doesn’t work

This is one of the worst, most frustrating App’s I have ever used. It doesn’t work for more than a day or two before you have to completely log back in. And that doesn’t always work either. This App is really making me consider a new bank. It was great with First Federal. But now it seems Premier has really “fixed it”. They have really built it back better

2 years ago, drineman

Worst App

This app is completely ridiculous. I go to reset my password and think of something completely brand new. It says 8 times in a row all thinking of different passwords that I can’t reuse an old password. I try again something I’ve never thought of before, then it tell me I can’t reset it on the app and must call the # that 1. Doesn’t have an option to reset the password, and 2. Has a wait longer than Avatars sequel to release. Did your app! This is ridiculous. It shouldn’t be this hard with access to the security information for us to reset our own credentials. Account # SSN # Birthday etc. You want my blood type as well?

3 years ago, ✌️🌅✌️

Won’t save Face ID any more..

Ever since the bank changed to Premiere, the app refuses to use my Face ID. I have to type in my password every time. I don’t know what happened in the change, but can you please fix this? I’m in and out of the app constantly and it would make things easier if I didn’t have to keep retyping my credentials. This was not a problem before.

4 years ago, allyyymarie

Stopped working

I used this app on my iPhone 7 with no problems for a little over 2 years. I switched to the iPhone11 and the app stopped working. I thought maybe it was not compatible with the iPhone11 or I needed to redownload the app. I did that and it still didn’t work. It will not let me login at all. Super frustrating that I have to open my phone browser and login through the website now. Please fix this!

3 years ago, Desiree Reckner

Poorly designed app that glitches

Even though I have a passcode enabled, the app has asked me to create one as if I don’t already have one. There have also been times when the app doesn’t accept my passcode and tells me it’s incorrect. Right now my available balance is off by $130. I wish that to the right of transaction details, my current balance would show in addition to the cost of the transaction.

3 years ago, Adamoh_rph

TERRIBLE TERRIBLE TERRIBLE translation

Where to start... First the transition from Home Savings to Premier has been the worst and thus being polite. We now have Mastercard instead of Visa not a fan of Mastecard at all. T he login for this app is the worst. I have set it up correctly and it keeps asking me to verify my credentials and it is not verifying the Face ID. Thank you for NOT MAKING THIS A SMOOTH TRANSITION. Very close to changing banks all together!

3 years ago, cscott1978

If I could give this 0 stars I would.

Online banking is everything these days. If you want to compete you better step it up. First of all, the app is so glitchy. Every day I have to type in all my credentials bc I get just enter the pin. That’s a pain even though I have it set up like that. Ugh. And then it doesn’t keep a running balance. You had best in class online banking with home savings.

1 year ago, techwiz37

Needs improvements

You need to bring back Home Savings’ feature of boxes that can be checked off in the app as you justify your account so you know where you left off next time you sign on.

3 years ago, Fluffasaur

First federal was fine

I never had an issue when this was first federal banking app. Now this app crashes constantly, I have to verify my credentials instead of using face ID or a pin password because neither one works anymore. After I sign in and verify that it’s me through text I have a proximately 10 seconds to see what I want to look at and then the app crashes and I have to sign back in.

2 years ago, baddgirl84

Just missing one thing…

This app works fine for me, no issues with sign in or FaceID. The only issue I have is the lack of dark mode. Please, for the love of God, put dark mode into the settings!! I hate looking at such a bright background, it bothers my eyes.

5 months ago, KajeMom

Need a memo area

It would be nice to have a memo area when I transfer money from one account to another so I can put an explanation so I can put a reason for the transfer

3 years ago, imdone234

Premiere bank is crap!

This app crashes on me constantly and will never let me in to access my bank information. It’s always making me verify my account then immediately logging me out. On top of that the website doesn’t even work. It tells me my user ID is wrong and the bank doesn’t recognize my mobile number. Awful bank. Will be moving banks ASAP.

1 year ago, M3Mccormick

When it works

This odd a good app when it’s functional. It’s a bit glitchy and seems to be down frequently.

4 years ago, Delaney Weirich

Garbage!

I had this app a few years back and it was awful! Consistently had errors or stated it didn’t recognize my username/password. Now that a few years have passed, I decided to give the app a try again. It worked great for a few months, but now I haven’t been able to log in for WEEKS now due to a “server error” or a currently unavailable message.

6 years ago, Sleets93

Doesn’t work!

Please fix this app! It never works for me, all I wanna do is check my accounts and transfer. I had no problems with it with my old iPhone but seems to have multiple problems just even starting up with the iPhone 7. Love the app when it works..which recently it has not.

11 months ago, bfrmar

Terrible

This app is terrible. I may switch banks just because of this app. I use my banking app quite often but this is not user friendly. The text associated with it is too large and not appealing. The text description you cannot understand. TERRIBLE.

3 years ago, Joshg2015

Not User Friendly

The app is great that I can see my account amounts, and that’s it. The app is not user friendly and feels extremely outdated. I used to be with Home Savings before they merged with First Federal to create Premier Bank, and the HS app was so much better and even looked nicer. This app just has a sad vibe. I’m hoping they’ll do an update soon!

3 years ago, ILQ2716

Just awful and getting worse daily

Same experiences as other users have reported. FaceID used to work but stopped a few months ago and now it is impossible to log using this app at all, with no explanation or support from the bank itself. Mobile apps are supposed to get better over time, not worse!

9 months ago, h20vibe

Show Balance

As another reviewer has stated… show my balance after every transaction. Pretty worthless to me without that feature. If I wanted to carry around a ledger to mark my transactions and figure out my balance I wouldn’t need this app.

2 years ago, bryceminnick

Not even working

Horrible, I’m trying to log in but it tells me to update my app, however when I enter the AppStore there is no new update. No way to check my pay, no way to pay bills. Horrible on their part and need to do better. Please, please, please, get it together. Thank you

3 years ago, BrutallyDigital

App is virtually unusable

This app went from being great with no problems, to pretty much impossible to use. It won’t save my user ID, kicks me out abruptly as soon as I sign in, and it keeps telling me what the new features are even when I skip it. Sorry but this app has gone way downhill.

3 years ago, Captain Cadabra

Barely usable

A link to the webpage on your phone is better than the app... except you HAVE to use the app for mobile deposits, can’t on their site. The app constantly forgets your user name, tells you about features every single time you open it.

5 months ago, Jillydo

More info

It’s would be a better app if you could see a running total before deposit and after deposit. Kinda like the old Home Savi gs app!

1 year ago, gclint65

Balance

Would like to see a running total after each transaction

3 years ago, Davey3187

Substandard

I’m constantly having to verify my credentials. Fingerprint and pin numbers seem to reset. Just a headache.

3 years ago, Penny Packer

Hot Garbage!!

Boo. Bring back Home Savings App. This app is hot garbage . Every-time I log in, I have to verify my credentials and it also makes me view the tutorial. I just don’t get it . First I had problems with the merger with my vendors not processing payments correctly and now this . Please fix or bring back the home savings app until you guys fix this.

2 months ago, Cynthia718

Running Balance or Change Banks

In this day and age, we are so surprised that this bank app does not have a balance after every transaction!! Update Please.

1 year ago, Capt. beer

Very nice app

Would highly recommend

3 years ago, GrBr9

Missing functionality

Definitely a step back from the Home Savings app. Why wouldn’t a loan payment due date be available in the app? It makes no sense. Most banking apps more closely mirror their full site than this one does.

3 years ago, MZIMMER87

Not at all helpful

I have had NOTHING but issues with this app for far too long now. Constantly getting kicked off and having to sign in again. Unable to complete simple tasks. Just deleted and reinstalled hoping the issues would be fixed. We shall see.

3 years ago, Energy Falcon

Just Bad

The app is just plain bad. That’s it. When it works, it’s just feels really basic and thrown together. I really wish it would show us a running total of our finances after purchases too. That would make a lot of bookkeeping much easier. It’s just glitchy and runs poorly.

1 year ago, DJ says its the best

Ease of use

Easy to use and so many options for my banking needs.

4 years ago, Hi Finance

CR-APP

This app is cr-app. Hope you like error messages. If you’re over 80 yrs old and enjoy driving to the bank, parking, standing in line, talking with Mildred about your account and grandkids, and then driving back home for your sitz bath then this app is for you because you’re not going to do any banking from your phone.

Description

BANKING AT YOUR FINGERTIPS The Premier Bank mobile app lets you easily view your accounts, pay bills, pay people, turn your debit card on and off, and manage your money through account transfers and mobile check deposits all safely and securely from your device. We even offer easy-to-use money management tools that will help you take greater control of your finances by giving you goals-based savings tools, and spending analytics. Manage Your Money: • MONITOR your account balances • SEND MONEY securely to your friends and family with People Pay • PAY BILLS from the convenience of your phone • DEPOSIT checks easily using your phones camera • ORGANIZE & PLAN your spending, create goals, set money aside and track your progress • TRANSFER FUNDS between your Premier Bank accounts • CARD CONTROLS allow you to lock your debit card and set location and threshold amount preferences Safety & Security: • Keep your account secure with touch ID or face ID as well as a passcode option • Enjoy the same high-level security that used for Online Banking at Premier Bank • No information is stored on your device in case it’s lost or stolen Have questions or need help? Call: 1-877-367-8178 Please Note: Your use of Premier Bank Mobile Banking services are governed by the Terms & Conditions document given during enrollment. Standard data rates from your wireless provider may still apply. Member FDIC. All features may not be available in the tablet application.