I’ve belonged to THIS credit union for decades. It’s called Zeal now… I will not move to another financial institution. The rates are low. There are no unexplained or frivolous charges. The APP works great! The people working in the office and drive through are always pleasant , professional and usually call me by name! Also: BONUS Zeal will motorized documents for FREE … if your a member!! During the past 2 years (covid. Buying, selling, wills etcetera…) I have had to seal out a notary ($7.00 per signature)… at ZEAL- ITS FREE… it a great place and I trust it with ny financial issues!
This credit union has ripped me off! My account was overdrawn for $80 because their stupid ATMs don’t work... then, you have to chase ATMs around to make a deposit and hope those work. And if that doesn’t work out there’s NO WAY to get a hold of someone neither via email nor by phone... I’ve called FALCON which I guess is who handles their cards because I thought my card wasn’t working... they couldn’t assist me.. here I am now with $150 worth just in overdraft... plus my original $80.... I’ve called to see if they coul at least reverse a couple. Their excuse? “As a courtesy we only allow 3 overdraft reversals per year.. and that’s if we are at fault...” like okay, and what about when the atms are not working and I can’t get a hold of anyone at customer care? This credit union is absolutely ridiculous... they informed me that if I have autopay on my account they will pay my bills up to $500, with a $30 overdraft fee for eacH transaction... BUT here is the catch... if any charges are presented after that... they will decline the transaction and STILL CHARGE YOU $30 dollars for that!!! I really can’t do it with this people anymore. They can post that to my credit report they will not get a dime out of me!
Bug report for mobile app during check deposit feature
I am trying to report a bug that is in the mobile app. It is impossible to deposit a check on the mobile app because the screen is blurred when it requires a photo of the check. Please help remedy this situation with an update app. The situation has been ongoing since the iOS 16 update and it has not been fixed yet. I reached out to the chat customer service for Zeal Credit Union about two weeks ago and let them know about this issue. Please see attached screenshot of what it looks like when trying to deposit check. The UI tells you to rotate your device to continue your deposit. Regardless of rotating the device, the screen never goes away when trying to deposit a check. I hope somebody will respond to this and let the tech support for the mobile app know about this issue. I love this feature of zeal credit union’s mobile app, and would hate to see it be useless in the future because of a bug.
The app works for the most part but it’s not anything to call home about. I wish I could view my credit card payment history when I click on my credit card account but instead when I click on my account I get a white screen and the app freezes. This has been an annoying bug for the longest time now, and it’s really frustrating when you try to see how much money is outstanding on your credit card. I also wish there was a method to pay off my credit card through the app instead of having to pay through the mail or going into the bank itself. Why can’t I just transfer money from my other accounts to pay of my credit?
I am completely pleased with my union and the attention to detail that is this mobile app. I can complete any and all my transactions simply from the app, including making payments on my visa account. I have never had a better experience with any other institution. Kudos to Zeal Credit Union and the value they put into their members convenience.
The overdraft fees are absolutely asinine!!!! I cannot wait to get my account paid up and closed!!! I pay more in fees than anything!!! And the fact that Zeal would charge a $30 fee for a dollar or two overdraft makes me sick!!! They are just robbing me at this point!!! Not to mention MULTIPLE fees for the SAME rejected payment over and over and over! I can’t even get ahead because they just continuously charge me fees repeatedly for the same item trying to come out of my account. Times are literally hard enough without getting robbed by your credit Union!!! It’s so very sad!
Z the best decision I made in regard to my prior banking services. Their staff is professional, friendly, zeal is easy to work with all my financial transactions for my personal business needs. I could not have made a better choice!
The app is good when it’s working. Unfortunately, it’s often slow to load pages and down more often then other banking and credit union apps that I regularly use. Because it’s my primary financial app, this is a huge inconvenience. Linking it with Apple Pay was a joke as I had to call. In this electronic age, why would a phone call be necessary? All my other accounts simply made me enter identifying information.
For the last several days, the mobile deposit has not been working. When capturing an image of the check, it says “rotate your device to continue deposit” no matter what I do. Never used to be a problem.
When you’re down for maintenance you should get notifications or text stating that it’s down for maintenance and what time I will be up and running Then It will get five stars Additional when you’re down for maintenance we should have workers there to take people’s calls
I like how easy it is to navigate this app, plus the app looks great because orange is my favorite color. And I’ve never experienced lag or errors using the app. Of course I recommend it to all Zeal CU members!
Ever since I upgraded to the iPhone 14 Pro Max, I cannot deposit checks. I get a blurry screen that says “rotate your device to continue your deposit”, but the device is indeed rotated. The control center and home swipe bar have moved to the side, and I can see the camera underneath the blur, but it never corrects itself. Please fix. One star for developer visibility. Can forward screenshots if necessary.
I don’t understand why some checks get a hold out on them and some are released within a couple hours?? If I deposit in the atm it’s always after hours, so my question is this... why isn’t it always released immediately if I’m doing that just about every week? Why do I have to wait for my money? Why is there sometimes a pending hold and an instant release of funds? Thank you, Dallas Shamie
This has been my primary cu for 7 years now and the have done a great job making balances and payments easily accessible on the app! Great customer service, I vote #1 cu in metro Detroit!!!
I gave 3 stars because I don’t like the fact that I don’t get notified in real time of any transactions. My notifications are always 15-20 minutes delayed. I also don’t like the fact that my debit card doesn’t have the option to tap.
I don't need to leave work to go to the ATM to make check deposits and I can make online bill payments in the middle of the night from my bed if I want
I work A LOT & sometimes on the weekends I need to visit an actual branch or at least speak to someone which I’m never able to do with Zeal. Didn’t know that when I opened my account, but VERY dissatisfied customer.
this app is garbage, in the age of online banking you’d think that they would know how to keep servers up and running but they don’t, it seems like every time i need money the app just fails to work, locking me out of getting money i need, because you know all my money goes to their online banking, but why give the consumer what they want that would be too easy right? i hope all the big banks monopolize and put zeal out of business for having such a trash app
Worst bank I’ve ever dealt with. Won’t let me cash my check on app, and I had to write their name on it so I’m screwed on cashing it anywhere else smfh. Waste of time to even open it up
Mobile banking allows you to complete financial transactions from the convenience of your mobile device: deposit checks, check balances, transfer funds, pay bills, locate branches and ATMs, or contact us. Our mobile banking app provides the ease needed to manage your finances for your everyday life.
