Trying to Zenith bank app and it will redirect back to phone screen menu
I just Update my Zenith bank app. When trying to login the app keep bringing na back to my phone screen menu. I don’t understand what is going on with this app now! Please solution to this complain. Many thanks Zenithbank
Kindly work on your history alert on the mobile banking app both debit and credit, once payment is received or sent to be immediately reflect in the app history, it’s stressful and causing problems anytime payment is received or sent but no history to confirm it, it’s a poor record, please let your upgrade in your app be meaningful, thank you
This is very annoying app I came across due to recent update , I have been using this ever since I registered it from bank branch activation without ATM or TOKEN. All of a sudden, i upgraded it all my details closed the app couldn’t opened again I couldn’t login up till to date, i went to bank this morning customer care told me the bank activation branch as not yet come up that I should check later she couldn’t tell me like when should I come back meanwhile she doesn’t know I don’t blame her rather. Why the updated app and existing customer couldn’t log on their account again what kind of update is that ? If there’s option for zero star that’s what I should be given. Please kindly make us happy let’s the existing customers log on their account thank you.
I don’t know why this management can’t make life easier in the life’s of customers, there isn’t a good review from a single person about this downgrade you guys called upgrade, how can I make use of a app that has no feature for finance tracking, balance can’t be refreshed, statement can’t be sent, poor network at the most crucial time still the team of useless expertise aren’t making any changes, nobody would accept a poor service given for what they’re charged, how can microfinance banks have a better mobile app settings and accurate networks than a bank who has been operating long ago with years of experience. This is really poor from your so called management, I hope whoever handles your customer complaints nonsense falls off a plane.
I used to use this app almost multiple times daily for transactions confirmations and much more. It was so smooth and I had no problems at all. Then randomly things changed! I even called and emailed support team about this. Transactions made same day no longer update on time. It takes more than 24 hrs to see a transaction which is super inconvenient when you have people waiting for you. Which led to angry customers and it has been a disaster ever-since. Why they will touch something that was so perfect and mess it up is unfathomable to me. I am just so disappointed. I may have to switch to another bank bc I need to able to perform transactions frequently and the computer based website for Zenth ibank corporate is not made for 2017 and beyond. It is made for those who still use type writers. Very incredible and surprising that a huge company such as this would not consider effiency for online banking on for corporate customers. Dear Management please fix. It's embarrassing to watch a big bank mess up like this. Dear developer you did a great job earlier, I have a feeling it's not the same dev they must have switched teams.
I don’t know what I could call this, why can't someone review a transfer receipt or share it after the transaction? You will make a travel and the person will not see it and when you try to prove to the person that you have already sent the money by trying to share the receipt you will not see any option. Every time network keeps being low at all angles. You guys should work on your network and try to make things easy for us. The old version of this app is far better than this. The receipt looks like old school report card. Please Zenith Bank, you are a big name and you guys need to Empower more technical engineers. Thank you.
I believe being informed via email or text messages to customers about your upgrade would go a long way to prepare our minds, and this upgrade in the app is not sitting well with me, a lot of customers don’t carry their alert sim around, so one would have to wait to get an otp or use hardware token to authorize a small amount to be transferred, not cool. It’s stressful, it’s supposed to be banking made easy not adding more stress for your customers. Zenith bank management , Please kindly remove the otp session, it’s a waste of time whoever for your customers transaction, please inform the programmer controlling this app.
I’m really disappointed that zenith bank developers can’t seem to figure out the simple solution to fix the problems with the app. For the past 5 months, I’ve not been able to login to my online banking, the app keeps telling me that the same pin I’ve been using for my ussd transactions are incorrect. I get debited sometimes and won’t even receive am email or text messages of that transaction. Zenith bank please you guys can do better to clean up all this mess. Give us the zenith we know that made us open an account with you.
The app has too many bugs. Before this update, you never needed an ATM card nor token to activate the app. But I had to go get an ATM card that I do not like nor need for the purpose of activating the new app. Also, the mobile app used to be the quickest & most reliable way to keep track of transactions, but now transactions sometimes take hours or even a day to reflect in the app even after you’ve gotten SMS alert. The transactions history section is also a mess. You might not even see some transactions in your history section of the app. Lastly, why is the app cutting off my music player whenever I launch the app?!
This is really frustrating and annoying at the of where I need to make an urgent transfer. Then I realized my mobile app has been updated and I can’t even find login option on it requesting me to register again and I don’t have atm card anymore or even a token to register.. please do something about this. Thanks
Today right now I upgraded the app on my phone because I lost my card and I deactivated it on the app immediately i did that, the app hanged up so I just think I should upgrade it I did the upgrading and I can’t log in again because the app keep going back to my screen please I need to do something very important with my account right now do something
After update I couldn’t perform one single successful transfer. It asks to change pin. All good, but has never worked. This app is worthless, now I have to go physically in the bank and pull out my funds and send to another bank account. Lame move by you guys, terrible developers. This update is actually a downgrade of the previous app. Few changes, but bad change made to important things. Your transaction history doesn’t show accurately, t balance doesn’t rectify quickly.. this app has every reason to be worked on again.
It is a good app but when you log out the app it ask you to login with your fingerprint sensor when u try to go to your home screen and press the button it logs u in can u put an toggle for wether u want to the finger scanner on or off before you log in. I know there is an option in the settings when u log in but it will be more convenient this way
I have the same issues my app ask for update I did it after which any time I want to login to my app it’s will always take me back to me phone home page back....I don’t know what’s the problem I don’t have any network issues....what’s the problem.....?please us guys should resolve this issue 😒😒
About 10 days ago I updated my mobile app because I saw the notification to update it on my App Store but after updating it I can’t login again because the app keep going back to my screen please I need to make a transfer from my fixed account with the mobile app right now please do something quickly 🙏please be fast about it almost 2weeks now
You guys always disappoint whenever I need u d most. Nawa. All through this morning you keep deactivating my online bank for transfer. Apart from that you guys also reduced my transfer limit from 2M to 100k after I updated the app, is it suppose to be so. 😩 I’m really disappointed. Now to get it all setup you want me to call a costumer care or go to the bank, so na me ona one stress this new year. I go close all my fix deposit acct including my savings, ona father. This is the 8th time now. Belike craze Dey ona head
This app used to be very useful for me but since last week we be been having issues using my mobile banking. It keeps telling me my mobile device has been banned or something. I can’t use ussd either keeps saying error loading system. Idk I can’t do an transfer or buy airtime directly from my bank with this. Please help fix
I am unable to open my app It has been showing me no network reconnecting for some days now I even uninstalled and installed a new one still the same thing please help me rectify this problem because I really need my app working in no time thanks 🙏🙏😊
I’ve had 3 messages stating that there’s a new zenith bank mobile app for ios…i’ve been to the app store & what i see is the same app i’ve been using all these while, no new mobile app or even an update. Now i’ve been trying to login on the mobile app but it keeps saying the account is not registered for mobile banking. If it’s a case of emergency what do i do? Really disappointed. Now i’ld have to close the account coz you guys aren’t as reliable as i thought
I saw a notification to update my ZenithMobile app which i did, since i have not been able to log into the app, it keeps redirecting me to the home screen. This is so annoying, you guys should do something about it.
Please anybody creating zenith bank please don't use their app it's very useless They have very poor network that always decides to mess up at the crucial times you need money They don't even have a finance tracking feature Your bank statements are always inaccurate because sometimes I'll send money to someone or someone will send me money I can't even tell because it won't appear in the statement Most times I don't even get alert for transfers up until much later Even with the way the app was before, even if it was better it still had these same issues But now with this one it has just gotten so much worse and I really want to cancel my whole account from this bank that has been giving me headache since the day I opened it
This Zenith bank is disgusting, disgraceful and unprofessional. How could an online banking for someone like me in Diaspora be completely out of service. The bank have created a huge financial hardship for me and my families in Nigeria. I couldn’t transfer local currency to another bank for more than one month till date. It’s very shameful and distressing. I hope one day I will be in Nigeria. I am going to organize a class action for this financial hardship created by Zenith bank. I WILL NEVER FORGET. Shame on Zenith bank and its management.
I was using the App then all of a sudden I was logged out from the App.. i reactive the App but the next day I was logged out again. Trying to activate the app I keep getting already logged in error message but am not login yet. I went to the branch and complain and I was told it will worked with 24hrs but up till now no positive feedback.
I still can’t use my mobile app it’s almost one week now after I had to update my app since then when I try to open it they bring me back to the screen please I really need your help please do something fast
Hello. I was trying to update my zenith bank app on my App Store but it didn’t work, and it’s not loading to show its downloading, I’ve tried all I can but nothing seems to be working, and the app is not working on my iPhone
The app is such a disappointment that it can even be associated with the brand it represents. It crashes and shuts you out repeatedly. Now the app version is giving me two different error messages - 1. My profile is not registered 2. You are already registered just login as usual. Which is which. Even the app being downloaded to my device is still the older version not the improved one.
After the update, my account was logged out and I can’t even login again! I tried registering again with card details but it’s not working pls you people should do something about it. It’s already a week plus since the update and I haven’t been able to access my online banking!
I thought my phone was having issues but until I check the apps on apple store I discovered it has been updated a week ago and that was exactly when I started having issues using the app on my iPhone 6. The app is not responding, anytime I click on it, it will just return to my homepage. My device is currently on iOS 12 and the apps compatibility on apps store says iOS 11 and later. So what exactly is the problem because I’m getting frustrated already
I’m not happy with this latest developments in zenith bank app. I can’t login to my account and I have no card to do any of those token and other options to login.. this is heartbreaking as I need to make a payment from the bank app 😭
Good app. Dev team should quickly address the issue with selecting date range while calling up transaction history... it keeps defaulting to a particular month and date.
Since I upgraded the app, I haven’t been able to log in. I used my login details still it keeps telling me my device is not registered in my profile....but I have been using the same device with this app until this frustrating upgrade came up. Anytime I try to log in, it’s not working but I get an email that my login was successful. How strange. And the online customer chat is worse. The rep will read your message but won’t reply. I might have to close the account
The works as it should. I have been trying to login for months, but I have been inputting the wrong pin. If you get Invalid Credentials….this means you are putting the wrong pin or your token is locked out. I hope this helps guys!
The best banking app has now been ruined by the current update. Did anyone even bother to test this before it was released? Before now, when you launch the app, it takes your straight to finger print scanning. Once your scan your finger, you're in the app! Now with this update, you need to click on password first, before you're prompted to scan your finger. Now, as soon as your scan your finger, the app crashes! What have you guys done?!!!
This is the worst bank app ever. 😠 I wish there was zero star rating. I’ve been able to log in normally, then there was an upgrade, I tried putting in my details it keeps on telling me I have to contact customer service or call the bank. Why upgrade the app and make it difficult for people to log in . I really hate this bank. Please do something about this useless upgrade
All i could remember was you guys sending a notification of application upgrade in which i declined! I do not know what went wrong with it upgrading itself, now i can’t login. I have been trying to log into my account since couple of days but it wouldn’t work. Tried calling the customer care support and that wouldn’t go through either. Government are doing theirs, banks too would frustrate your life. This country is a PURE CRUISE! 😡😡 ZERO STAR! 🤬
Yes it’s frustrating, because when I need to make an urgent transfer payment it won’t be accessible, Even if have to minimize the app 100times swiping up and down, the app won’t still function, it would not even show my transactions or profile either allowing me to make transfer,,,,this is stupid ideal zenith bank team….I really regard the previous one
I was debited #2,000 #2,000 twice making #4,000 since June 3rd and hasn’t been reverse back. Zenith bank is so annoying this days.. you guys should work on your bank and get me back my funds ok😡😡😠
I’ve been trying to launch my app since 2weeks ago now but it ain’t opening. Once I click on the app it’ll automatically go back to my phone home page. Why????
But Zenith Bank please explain why there’s an option to use your debit card to log into the app but wherever it’s tried you force us to use a hardware token that you know most of us don’t have. When we request otp you won’t send. Forgot Password, same issue. The useless e-Token app, same issue. Do I have to walk into the bank every time I need to make a transaction?
Zenith bank is the worst bank in nigeria. Why i open an account with zenith bank i really don’t know. For months now trying to request statement of account seems like mission impossible. It’s like the app has a mind of its own sef, on its own it will log you out and to register again is another issue. Why am I using the app when It won’t even open when i need it to open.
I don’t understand you will update an app and it become so bad, that a transfer has been made and alert gotten on your mobile but going to the app for a whole day it’s not reflecting , keeps giving error upon confirmation of your transactions. The older version was better and easy to navigate
Performance is below expectations and very slow with a lot of error messages. internet connectivity is very slow and worst still, face recognition has been disabled. It is high time the bank invest in high speed internet connectivity. The App is performing well below standard inspite of the advertising hype of being adapted to modern technology, - This bank has an over bloated profile .
The most irritating thing is that the bank doesn’t even seem to be doing anything to fix this app. No updates to customers on what is being done or if the mobile app will ever work. It’s been almost a month with this nonsense and no communication. If you want to scrap the mobile app completely, then just do so so that customers stop trying to use it.
I’m completely disappointed with the upgraded app… immediately I updated it I could no longer type in an account number and send money. Customer name or nickname didn’t appear . I could only transfer money to bank details already saved as beneficiary. This is very frustrating, annoying and disappointing. It’s just sad. A whole zenith bank ?
Poor customer service. I went to open an account and this guy is just using me to watch a video during working hour instead of attending to me. Is that how you treat a new person?? I wonder how you would treat an old client then so bad😒.... the app is okay from what I saw but the bank it self and the nonchalant attitude of its workers
Make your life experiences simpler and stay in control with Zenith Mobile Banking app. Manage your finances; make card settlements, transfer funds and make payments using QR (Quick Response codes). How do I Register? To register, simply download the app and select any of the three (3) registration options 1. With Hardware Token a) Enter Account number and Continue b) Click Hardware Token c) Enter the Token from the device and Token PIN • Create and confirm Password (six digits) • Create and confirm Mobile PIN (four digits) • Click on Submit (Operation Successful) d) The user is required to enter Account Number and Password to log on. 2. With Card a) Enters Account Number and Continue b) Select Card c) Enter the Last Six Digits of the Card and Card Pin • Create and Confirm Password (six digits) • Create and Confirm Mobile PIN (four digits) • Clicks on Submit (Operation Successful) d) The user is required to enter Account Number and Password to log on to the App. 3. Branch Activation Note: • Registration is one time • To Add New Device, user should simply login with Account Number and Password, System will prompt for Device Registration. • Customer can authorize with Token or Card Details. • Users can add up to 3 Devices. Some features of Zenith Mobile Banking are: a) Overview: view all accounts (current, savings, fixed deposit, Domiciliary etc.) • Account balance • Account History • Search b) Transfers • Transfer History • Own Account Transfer • Zenith account Transfer • Other Banks Transfer • Foreign Transfer • Open Account for Beneficiary c) Data Bundles d) Airtime Recharge e) Bills payment • Zenith Billers • Quickteller Merchants f) QR Payments g) Scheduled Payments • Transfers • Airtime Payment • Bills Payment h) Cards • Card Settlement • Activate / Deactivate Card • Card Dispense Manager i) Cheques • Request Cheque Book • Confirm Cheque • Stop Cheque • Verify Cheque Status • Bank Draft j) Travel and Leisure • Travelstart • Dubai Visa k) Bank Services • My Bank Statement l) Message *These are messages sent to the customer by the bank* m) Settings • Manage Beneficiaries • Customize eaZylinks • Change Authorization • Change Password • Change PIN • Reset PIN • Transfer Limits • Hide Account • Show Account • My Devices • My BVN • Update KYC n) Zenith Near Me o) Sign Out
