Great app to report various things. Easy to use. I do wish however I could save my info (such as name, number etc) for future reports because that would save me a lot of time when reporting especially since a lot of times I’m out and about when I come across something.
They make it too hard to report issues, crimes, etc. sure makes the stats look good.
App does not recognize address even when typing in the suggested address found when verifying. After calling and leaving a message, I went back in and the app looked and worked very differently. Also, when word was misspelled, the suggested words just blinked very rapidly and would not accept a choice. You’d think with a city as large as Riverside, they’d make sure the app works! Also, there should be a way to estimate or describe the address as street numbers are not alway visible or even correct on the internet. Frequently, when trying to report an issue or even a crime, the city makes it too difficult. I suspect many give up and crimes never get reported; sure makes our city stats look better.
Could actually be a very good tool to help with problems.
The downfall is two parts one is the app. The other is the city and the lack of response. Not sure if it is someone just closing out complaints instead of actually taking care of the concerns. Even after multiple gun shooting in the area and police only come if called and then it takes so long very long time for them to arrive. The lack of action says more than anything! “Actions speak louder than words”. Or in this case lack of actions. The app is not stable and very difficult to log in on multiple platforms . Hopefully the new representation at city hall can fix this app to actually work.
The latest update to the app put a black background in free from text boxes and the font color is black, so at least from the app, you can’t see what you’ve typed. Also, the login screen doesn’t offer to remember credentials or use Face ID to login on iPhone. A previous version at least remembered your credentials. Not a huge defect, but the UX has taken at least a couple steps backwards into 2002.
I love the Riverside 311 picture/txt app because it’s a great way to communicate to Riverside of areas that need repair. I do follow up on my request to see if Riverside does fix the problems. I’ve noticed they close my request when they have read my request and the repairs are eventually repaired. Hurray for Riverside and the person who developed the 311 Riverside app. It works.!!😀
Welcome to the 311 Riverside app, where logging in is the ultimate endurance test for your patience! Ready to pay your utility bill? Great! Just log in. Oh, you already logged in? Too bad, do it again! Did they have a 10-year-old design this app as a school project? Want to attach a photo to a request? Well, guess what? The app will swear your photo lacks location data, even though it clearly does, and despite giving the app full access to your photos, it insists it doesn't have permission. Okay, so maybe taking a new photo will work? Think again! The app flat-out refuses to use your camera. It's almost like it’s saying, “Nah, I’m good. You deal with your broken streetlight on your own.” All in all, the Riverside 311 app is a masterclass in how NOT to design a user-friendly experience. Stick to calling 311—at least your phone won’t lock you out or pretend your photos don’t exist.
When I try to submit a photo, the app closes. I’m usually sending photos after selecting the “homelessness” category. It also requires me to enter my User Name and PW every time I open the app on my iPhone. It never giv s the option of auto-populating those boxes.
I have been reporting an area of the city walkway that is landscaped privately by Mariposa landscaping. The sprinklers both don’t work and some are broken. Water pours onto dirt walkway and makes muddy mess . Gutter full of mud. Reported several times over last 3-4 weeks. No fix. The area is on Washington between Bradley and Highridge. This watering occurs daily and wastes a lot.
The only reason it wasn’t 5 stars is because the app doesn’t tell you if the request is being forwarded, or is it being answered, or if someone will be out to pick the trash up, or if the request was even received. Everything else was nice and simple. Thank you.
What a crappy app, not sure what’s worse. Calling Riverside City Services, or this app. My biggest complaint is that now you have to put in a address that is confirmed in the app. But if the many things that you need to report don’t have actual mailing addresses. Like a leaking valve in the sidewalk. Had a similar problem on their website. Better luck calling them, if you have the 10 minutes to wait to reach someone. Dump this piece of crap and bring back the old one.
The City of Riverside‘s 311 app is great to get different requests taken care of (graffiti removal, abandoned trash, etc) but can use improvements like remembering my sign in credentials and displaying a confirmation screen when my requests are submitted instead of kicking me out of the app to go back to the login page.
Easy access-user friendly. Quick response. Great means to make notifications without having to “go home and call” or obtain all info-location description etc.
First time using this app, a house on My street had 2 to 3 ft weeds growing all over the place. Reported it and 3 1/2 weeks later a crew came out from the city and cleaned it up. I later found out the house had been abandoned. At least it looks good for now.
This was my first time using the 311 app. It was easy to place a request using the app. It was very self explanatory and worked smoothly. We will see if the service request is completed timely
The “311” does not work. I tried dialing 311 again today and was told that it doesn’t work. That’s happened several times in the past. I have a good cell signal. I got to the message. I can call other people but not 311. The recording says “the service you’re requesting is not available in this area“. I have tried it in other areas and got the same recording on different days.
Multiple error when you put street name with “St” not intuitive or enough direction to just put street name without the “street” extension. Frustrating to have to figure out why the error message kept popping up that said street # or intersection error and it was neither.
A path has been created for safe walking around the curve just past the Bonaminio side entrance to Mt Rubidoux!! My friend & I park at Bonaminio and walk over to the 9th st gate to get a longer walk on the hill! Love the new path!!! Thank you!!!
Great app for reporting issues in neighborhoods like dumping and tree problems. Also nice feature to pay utilities. Could use some upgrading but overall nice app to have.
This app would be great if it actually worked. Crashes or fails to load almost every time I try to use it. It also logs out every time the app is closed or in the background so I have to log in every single time. Essentially to make one report I have to log in several times because of all the crashes. Quicker to call 311.
We always know we can call Riverside 311 to get help with anything!!! Maybe this Fall I’ll be calling for help with cooking a turkey. Who needs 1800butterball🤣
My trash was missed during the scheduled pickup day. I wrote a request for someone to pickup and I had a trash truck pickup our bin same day. Impressed with the speedy response!
Deleted it, reloaded it, and the same thing happens. Hit “New Request” or hit the camera button, and the app is gone. You’re looking at your home page. The City says no one else has complained about it. But it doesn’t work. The old version worked great and got things done.
Each time I made a requested, the response I received were what is my information. However, after I provided my information. They disappear never reply to me again.
I wrote an email to 311 on a few occasions the response was average, hopefully, they get more employees so they can be more efficient. Thank you for your efforts. Gio. palacios
The app is useful when it works but recently a bug in the app causes it to close whenever you try and open a request. Tried contacting support but they just send me a generic response and never responded to me again.
App has stopped working in the past year so many issues cannot even submit a request it just times out and kicks you out of the app. Needs a Update RSide
Welcome to the City of Riverside’s 311 App. This app allows you to submit service requests for common things like a clogged storm drain, code violation, removal of graffiti, park maintenance and more. You can also review submitted and closed requests and pay your Riverside Public Utilities bill right from the app. IN THE CASE OF AN EMERGENCY, PLEASE DIAL 911 AND DO NOT USE THIS APPLICATION. DO NOT USE THIS APPLICATION WHILE DRIVING. Though monitored, this app does not imply or ensure immediate response. LOG IN We recommend creating an account so you can access your past 311 submissions and check the status of pending requests. You can use the app without an account but you will not be able to access past submissions nor check the status of a submission. PHOTO TIPS If you have enabled geolocation services, location information will be sent with photos which have been taken when submitting 311 requests. If you have not enabled geolocation services, you will need to provide the address and cross street of the incident. We request that you take photos with as much of the surrounding area as possible so that our teams can easily identify the location. You may submit multiple photos. Please do not attempt to take photos while driving. This app is free from the City of Riverside but your carrier may charge standards rates for use of data.
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