When this works it is great. Problem now is that the app apparently did an update, or just decided to forget my data info, and now does not recognize my water heater anymore, so it wants me to re-register my water heater. Problem is that it is in our vacation condo and we turn the heater on the day we are heading there and turn off the vacation mode. So now we will have to get to the condo to turn on the hot water! And wait for hot water. Kind of defeats the point of controlling by Wi-Fi if the app cannot keep your info, especially for an update. Please fix the bugs! When this works it is very convenient but when it doesn’t the water heater is just another water heater that you manually have to operate.

1 year ago, heatherlynn1223

Needs Major Improvement

Maybe it’s because it’s so new, but this app is trash. Unless you have a rate plan with your electric company, you really can’t do much with the app. There’s a “schedule” feature, but all it does is “top your tank off with hot water” at whatever time you set it for. Dumb. Why not create a schedule feature where I can leave the temp at 95° all day when I’m not using it, and then set it to go up to a desired temp at a certain time for bath time, etc. To me, that’s what a schedule feature should do. I try to manually do this, but I’m updating several times a day, and sometimes I forget, then I have colder showers, or I’m paying extra to keep water hot all night when I’m not using it. And half the time, manually changing the temp on the app doesn’t work either. It will say “updating set point” and then when it updates, it’s the same temp I started with. This app definitely needs some hard work. For what I paid for the water heater I know y’all can afford to hire someone to work on this.

3 months ago, JWray44

App is up to date but lacking

The AO Smith app has a nice appearance, fairly easy to navigate, register water heater, change temp, heating mode, etc. My biggest complaint is there is a button to click that is labeled “Energy Usage” that is useless. It always says “Unable to load energy usage data”. Competitors have a functioning app that displays actual energy usage data. A big reason people spend 2-4x of a typical electric water heater is to save energy and lower their electric bill. A great way to confirm this purchase and have folks like myself recommend them is to show me the data. AO Smith please remedy this.

2 years ago, loggy lew

Buggy?

Logged in, registered water heater through app and it worked great. Next day I had to logon again!? 2 hours later app couldn’t see water heater through WiFi. 3 hours later it’s working fine and I did nothing. Next day, opened as expected and all worked, 6 hrs later app is totally reset, no water heater, no profile?!? A.O. Smith you need to fix this buggy app or stop selling smart water heaters because it’s just another water heater without the app.

7 months ago, mwlight

Works but cannot add a time use rate plan manually

My electric company’s time use rate plan was not able to be found automatically. I when I tried to enter the rate plan manually, there is a bug that prevents me from entering the cost per KWH entering any number in the cost field automatically adds a dollar sign in decimal point leaving the digits to the left of the decimal point always at zero. Only the digits to the right of the decimal point can be edited.

1 year ago, Vanderfam

Does not work

I wasn’t getting any readings for temperature just said null I was able to register the water heater I think. Was hooked up to WiFi. Now I have been kicked off the app asking me to sign in but won’t let me tried creating the account again won’t let me what a joke. This is one of the features that sold me on the water heater you would think they would figure this out I sure hope this isn’t a sign of the quality of the water heater. If they can’t figure out an app maybe they shouldn’t be making water heater’s.

1 year ago, N8FWL

What happened ????

Upon first install, the app retained my use name and password and seemed to be always monitoring my hot water heater. Within the last few days, I would need to renter my password to check the unit. Now, the app continues to also loose my user name. What has happened to this app ? Do you folks even test the app after an update ?? Further, if I have to log in every time it is used, what are my assurances that the app is even monitoring the water heater /or/ better yet, what are my assurances that the app will alert me of a leak ???

7 months ago, ResevorDG

Problems.

The hot water availability ring always shows red without regard to how much hot water is available. Once you add a rate plan it cannot be removed, only changed and not all plans are available. I though it would be good to an app connected Hester but it turns out my needs are to have hot water 24x7 and it looks like this isn’t going to be possible with this set up. The app won’t allow it. I should have gotten a more basic heater. The app doesn’t do what I need and the “hot water availability” icon does nothing.

3 months ago, CODE4

Poorly constructed

Does not stay signed in. Slow to respond. Needs QC prior to release.

2 years ago, Robgrad

Needs a Water Softener App

While the water softener connects to WiFi and it emails warning messages, the product as presented causes the consumer to believe the product works via an app. A more effective and robust app would make this a much better product, especially given the price. On a side note, product instructions need to be more clearly written.

4 months ago, heat38:)

laughable

this app was seriously written by someone with the development skills of an intro to programming high school class. This product is a lot of money. They should put some of that money into app development. It's almost criminal making this app available at all. one real basic thing is all that we ask: - current temperature of water in the tank There are certainly other things, but just that one basic thing would go along way.

1 month ago, MitchKman

WiFi / Bluetooth a pain, energy usage display useless

Had to power cycle the heater a couple of times. Energy usage display chart seems broken, I just see a flat line and a lifetime energy usage. I want to see how much energy it consumes per day, when it heats and when it is idle and confirm that it works in sync with my utility plan.

2 years ago, Tim LeB

No options on app for Water Softener

I purchased the Softener (450T) seeing a mobile device , indicating WiFi salt alerts. No option for mobile devices for the softener on the app. It’s a simple task to build the platform for water softener, like the water heaters. Please develop this technology or remove the mobile device picture from the advertising labels.

7 months ago, rmm140

App needs a ton of work

Very difficult to get my new water heater added. Thought the extra money would be nice for the added WiFi features however it’s a terrible app. Wish I would have found the reviews for this function before spending the extra money. Also, the first water heater was faulty the day of installation and cost me several hundred more to replace. Overall a bad experience from the start.

8 months ago, Tomzack

So far so good (day 2)

I downloaded this app and iCOMM as our new HPWH is Wi-Fi enabled. ICOMM could not connect but this app did on first try. Not showing energy usage yet but we’ve only had it running for about 16 hours. Will update if it crashes or otherwise loses functionality.

2 years ago, native-mix

Water Softener not water heater

I bought a water softener from the local Lowe’s store. Your apps are only for water heaters which is not right. You have other products as well. The 450t water softener I bought has WiFi option but there are no apps through your company. Please fix so those of us with water softener units will have the same option to check the softener menu and details from our phones too.

1 year ago, Hammo3

Zero App Tech Support

Good luck in using the app. The basics work ok but when trying to auto import or manually import your utility plans and costs, it errors out. Multiple calls to app tech support over many days, yields nothing. Many transfers, promised call backs never happen, even when given a case number. Use at your own risk. They don’t seem to value their customers

4 years ago, bobby 68

Company does not honor their warranty

Had a gas sensor go out on my Water Heater. They claimed it wasn’t covered under the warranty anymore. 6 year warranty and my 6 years isn’t up. Currently buying a new water heater from someone else. Avoid their products at all costs. You’ll notice no way to leave a review for them on Facebook. Now you know why they set it up that way.

12 months ago, Snapreal1

Wi-Fi is garbage

I just bought this water heater and paid the extra money mainly for the Wi-Fi connectivity feature…. The app cannot confirm the serial number on my model so the app is useless but besides that manually works fine…. Get your dev team to fix the app or at least keep it up to date

8 months ago, Disappointed1968

Does not work

Wish that I had read these reviews before paying extra money for the Wi-Fi connected version. I must agree with many of the other reviews on this thread. The app does not connect with the water heater and the telephone helpline is unable to resolve the problem. Buyer beware!

2 years ago, Eric98351113

Not for Softeners

DON’T DO IT. This app is for water heaters only, NOT for home softeners. If you want it because you bought a new softener, don’t bother.

10 months ago, L0tussleaf

This app is terrible

I’m very disappointed by the features it claims to have, absolutely none are true. It’s buggy and I can’t even change anything without an error message. This app is completely performative just to get people to buy

1 year ago, b2blueb2

Not very capable

Can control temperature and mode from the app but that’s about it. Not able to create a schedule to automatically control temperature by time and day of week. Tried both ICOMM and A.O. Smith apps. Not able to apply time of use rate plan even though my rate plan is listed.

2 years ago, cgrieme

Almost There

Previously it wouldn’t recognize my serial number. Now it does but when I enter my DSN, it says it is already in use. Yes, I used it once when I was able to access the system. Needs to be fixed by giving the option to reset that DSN.

1 year ago, Jobosox

Doesn’t work at all-no support either

This app is terrible. Won’t recognize my DSN number and then kicks you out and you have to start all over. What’s the point of having WiFi enabled when you can’t even register it.

2 years ago, SSkylove

Useless DOES NOT WORK

Won’t take the serial number, won’t give options to contact someone to alleviate the issue. Absolutely worthless product and now a completely useless upgrade. Don’t waste your money on a water heater with this technology.

8 months ago, bmusgr

Useless.

You can set your desired temp, and change modes from standard to vacation. As noted above , useless. You would think it could tell you: 1. The actual temperature of the water in the tank 2. Are the heaters on and if so, which ones.

2 years ago, Az57chevy

App wont connect to water heater

App fails to connect to new water heater. Usually cant see the heater’s wifi. When it sees it it wont finish the connect. Looong hold on customer service line yo be told app is broken. If you ask for a callback from the 877 # it rarely occurs.

2 years ago, Josh51092

Doesn’t work

It’s saying that my serial number is invalid when I enter manually and it also isn’t recognizing the QR. This is nuts. I would have spent the 35 dollars less on one without an app had I known that the app wouldn’t even work.

8 months ago, Mike55556666

Water heater won’t register in app or to WiFi

Water heater won’t register in app or to WiFi, therefore the app and wifi features are useless. Wish I wouldn’t have paid extra for those features

2 years ago, MK9000

Can’t login

Won’t let me login to app. Can log in on the website but the app won’t let me or let me create a new account because my email is already tied to an account. This app has become useless

2 years ago, didlebird

How do I add water softner

I have a water softner but that’s not the option it gives yet WiFi is the feature the softner has.

1 year ago, Cheryl's iPhone 6 Plus

Annoying App

I have to sign in every time I use it. Why? Maybe turn on Face ID or something. The constant signing in is annoying. Please read this and fix this app. Thank you

2 years ago, mrstee

Barely a 1 star…

We bought an AO Smith hot water heater yesterday and it’s a “smart” one. Too bad this app (and iCOMM) are not. Can’t seem to create an account. The fill-in field for my phone number keeps reverting to my email address…

6 months ago, jerfinsnufish

Absolutely useless

Absolutely useless. Only thing more useless is AO Smith customer service/support. Really deserves zero stars. Come evening time, the three of us draw straws to see who has to take the last cold shower

3 years ago, KrisBPI

Not working

I was looking forward to using this app since I do a lot of work on your water heaters. I can’t even get an account signed up because it won’t scroll when it asks if I’m a homeowner, contractor, etc.

1 year ago, amaura65

Will not recognize DSN

I just bought the Water heater because of the WiFi capabilities but cannot use them since the app will not recognize the DSN. This defeats the hole purpose of buying a WiFi water heater.

2 years ago, circadiandragon

App continues to attempt set up mode

After you input all information app wouldn’t let me sign in! Did not recognize serial number printed on water heater. Never got to connect wireless.

2 years ago, USArmyMP33

S/N won’t work

I bought my water heater from Lowes. I downloaded the app and created an account. When I try to add my water heater the s/n isn’t recognized. Don’t know who to contact or anything.

4 months ago, IrieGagerMan

Needs manager work

This app needs an update, the Rhein smart water heater app is 10 times better than this, very disappointing.

1 year ago, UNSC Orac 117

Data mining trap

Had to add all my personal info before entering the serial number, only to find out my model isn’t supported. Need to ask for serial number FIRST.

2 years ago, Gundo86

Does not recognize serial number?!?!

Literally cannot use the app as it doesn’t recognize the serial number of my water heater. Useless piece of junk app.

3 months ago, fjlkwfr90[3439rw

Crappy App(y)

The app only works some of the time. This should be so simple, just turning the water heater off and on, but app is glitchy.

1 year ago, Bbbbbbzzzzz

Doesn’t work

Zero stars. Tried repeatedly to connect & just got stuck in a loop of filling out passwords over & over

2 years ago, Water Heater Medic

Professional AO Smith Tech

Can’t login, Can’t find warranty Can create an account. Doesn’t recognize my own account, No Email to reset password for the account. Great job AO Smith

2 years ago, jfkdkdkdmd

It won't even let me sign up it keeps rejecting my password im trying to make.

2 years ago, hoss1045

Won’t work

Same as everyone else. Won’t take serial number. Therefore you can’t proceed

12 months ago, Racer'75

Lousy experience

App is unusable for me. Says my DSN is already in use. Just bought the water heater today!

12 months ago, Lovefromage

Useless

I purchased the desalination BECAUSE there was supposed to be WiFi connectivity but the app is ONLY good for water heaters.

2 years ago, don’t like it

Broken

It won’t take the S/N using either method. No help options.

Description

With constant remote monitoring and helpful tools designed just for professionals, the A. O. Smith Mobile App features the iCOMM™ connectivity platform, the latest technology for remote water heater management. Through an easy setup process, connect all your iCOMM™ enabled water heaters to the app. Once connected, you’ll gain access to diagnostic fault notifications, settings for your water heaters and much more. Whether for your home or your business, the iCOMM platform offers you peace of mind. Designed for Professionals XPERT Water Heater Selection Tool Provides personalized recommendations to help you identify the best options for your customers. iCOMM™ Connectivity Platform Stay connected to the water heaters you install to monitor your water heaters remotely and adjust temperatures and settings. Warranty Check & Product Cross-Reference Find the warranty status for an A. O. Smith water heater and get replacement suggestions based on the current brand and model. Designed for Homeowners iCOMM™ Connectivity Platform Stay connected to your water heater by monitoring temperature, schedules and more. Operation Mode Choose your ideal operating mode depending on how you use your water heater. Demand Response and Time-of-Use Alignment Align your water heater to your utility company’s Demand Response or Time-of-Use programs rate plans through the app to save energy.