There is no password rest assistance on weekends so you are locked out of your account. If you cannot get to a ATM your out of lunch especially if you need to transfer money from one account to another in an emergency.
I though since it was smaller type bank, they wouldn’t pull the tricks that bigger banks would, since they would want to keep their customers, but I was surprised. I overdrafted my account by forgetting an automatic payment, okay thats my fault, except instead of charging me the one overdraft fee, they instead charged me MULTIPLE overdrafts, for transactions that had been made from a week before, to two days before the insurance payment was deducted. To top it all off, the person I spoke to on the phone was EXTREMELY rude. Cutting me off mid sentence and overall had a nasty attitude, told me i was pretty much beat, since I had to solid proof that they rearranged transactions to get the maximum amount in overdrafts they could. I’ll be closing my account after I pay off the $200 in fees I occurred overnight.
‘Improved performance’ with this latest update means, for me, that it’s now unusable. It had worked fine for years. Too slow but at least it worked. Now I can’t even get in most of the time. It’s the only app that I’ve ever had issues with. The problem is definitely on the app side & not my phone being too old or underpowered. If the app can’t work on the new iPhone SE, you’ve somehow managed to ruin your app.
This app has not been working for me for quite some time. I now gave to use my internet browser to go in the website, which is time consuming. I’d much prefer to use the app, and maybe add Face ID to it too?
Easily access all of your accounts and features right at your fingertips with our mobile app. Manage your accounts, deposit checks, make transfers, pay bills and more! Manage Your Accounts [+] Monitor your checking and savings accounts (current and available) [+] View mortgage, auto loan and other account balances [+] Set up Account Alerts and adjust your preferences Quick Access [+] Enable Touch ID® or Face ID® for a fast and safe way to access your account [+] View your balances on the go with Fast Balances Enhanced Navigation [+] My profile menu to manage notifications and personal preferences [+] Navigation tray with quick access to our top used features [+] Hamburger menu with all of the transactional tools needed to stay on top of your finances Deposit Funds [+] Deposit checks by taking photos of checks to deposit them [+] Instantly view the processing deposit in your account Make Transfers and Payments [+] Transfer funds between your accounts and to other financial institutions [+] View and manage your bills and recurring payments in one place Disclosure [+] Our mobile app is Free, mobile carrier message and data rates may apply [+] Some features are only available for eligible account holders and/or accounts.
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