Accounts by Mercer Marketplace

3.4 (237)
16.2 MB
Age rating
Current version
Last update
2 years ago
Version OS
13.6 or later
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User Reviews for Accounts by Mercer Marketplace

3.39 out of 5
237 Ratings
6 years ago, Troutsoup
kind of basic, but has the info I need
kind of basic, but has the info I need. seems to make me reset the password often and I don't remember it when I have to do that since I log in with biometrics.
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5 years ago, peppermint larry boi
Useless at this point
My job switched over to Mercer marketplace and I wish they wouldn’t have. This app was useful enough when I first downloaded it in the beginning of the year and it recently all of a sudden stopped working. I’m having the same issues as so many other people with logging into my account. It’s as if I just never existed in their system. Still taking money out of my paycheck though. I’ve been trying to email them to rectify this but it’s like playing twenty questions with no actual resolution. Thanks for nothing, guys.
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4 years ago, Skppr1
Unreliable login functionality
I was having so much trouble with frequent login issues, so much so that I am writing this review just to vent my stress. This the first time I’ve ever done this! Then I see that essentially all users are complaining of the same problems. Obviously there is no motivation to fix it, maybe because we don’t have a choice. We should all figure out a way to put pressure on the appropriate entity to maintain and resolve the issues customer are having with this app!!
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3 years ago, amitchell2032
So helpful
This app makes keeping up with Eve so much easier. So much easier to log onto instead of having to jump on a computer every time.
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4 years ago, Tatajina
Can’t log in and Customer Service is ignorant of how to help
I also can’t log into this Mercer app. But—- I can log in with the same info on my computer though!! How can this not be fixed in 10 months from when I see people starting to complain? I just contacted customer service thinking I had been locked out or had the wrong app and they can’t even tell me which app I should have. Total fumble as a company.
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1 year ago, sunnymusicnj
Every time, I have to create a new in/pw
I can access the website on my phone, but not on my computer. And once I’ve re-created my login information yet again, the app says it’s wrong, so I do the account lookup. But it always says I don’t have an account. MM has been difficult to deal with since my company switched to them a few years ago, but this is a new low.
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5 years ago, LA from MI
Horrible App-Don’t Bother!
If I could give it 0 stars I would. It started out ok when I first downloaded it because you could set up a pin to access your info. The pin option was removed and I now have the same issue as other users. I cannot get logged in. I went to the website to reset my password just to make sure I had it right and I still cannot get logged in. It’s completely useless!
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3 years ago, VRJ23
I’ve been using this app since last year, then suddenly I’m unable to log in. I contacted them, answered all of their questions, and I was able to reset my password through my email. But if I try it through the app, it’s saying the password is wrong. 🤦🏽‍♀️ I guess I’m going to have to keep going through the email, but what is the point of having the app if you can’t use it?🤷🏽‍♀️
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5 years ago, Hannah USA
What is the use of an app if you can’t even login? I’ve regularly had problems with the app and it saving my login info, but now it won’t login at all. I’ve called customer service (zero help) and have logged in online to reset my password there. The concept behind the app is great, but it’s completely pointless without any functionality. Mercer needs to change this...
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2 years ago, Fjohnson
I have been using the app for a few years through my job and the app is very easy to use. Love it.
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6 years ago, Mslian
Stopped accepting passwords
Worked for a while and then stopped accepting password. I went on via my PC and updated password and it still wouldn’t work on my phone. Mercer needs to fix this.
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3 years ago, JohnJM72
Easy and convenient
The app makes paying medical bills as easy as can be. Works great!
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3 years ago, FrankCioffi
No longer works after system upgrade:
The system was upgraded and no longer supports the app. It was so convenient to take pics and upload docs that we requested. Basically like all the other healthcare sites can do. I already have the company asking for receipts for claims processed via the card…Ya - good luck with that……
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5 years ago, Trilobes
The app and the website are horrible because it’s almost impossible to log in. I save my login info every time but it doesn’t save and I have to reset my password every time i log in. I DO NOT like Mercer Marketplace; it’s terrible and very frustrating to use. Our company used to use Health Equity which was 10 times better.
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2 years ago, LoizeauxB 112
Easy to Use.
And gives great record keeping!
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2 years ago, Hafsak99
Great service!!
Always easy to use and good response every time.
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3 years ago, chirstopherr
Worthless app
The other reviews are correct, this app is worthless. Wouldn’t let me get past the first gui screen to setup an account through the app. What’s worse, hard to say if there was a pii data capture on their end or not. This app should be removed from the App Store.
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3 years ago, Mets3074
Great site
Easy to use and manage all medical related items
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3 years ago, SV333333
I love you can access your account and get your funds electronically.
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5 years ago, Forced Mecer User
Simply Terrible
What an awful tool. Works at set-up, but as time passes, they lock down your account access through the app. There are plenty of ways to verify ID after lengthy login gaps, but locking out users shouldn’t be one of them. Hire a programmer to manage this app! It shouldn’t be this hard! Looking at you Gail!
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3 years ago, t4wats
Easy to use
Great product, easy to use
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3 years ago, Brenbrenmom02
Makes life so simple!
Love this app. Makes accessing benefit information effortless and easy to submit claims. Very easy
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5 years ago, H. Hoff
App Does Not Work
This app does not accept passwords. There is not a place to reset one either, although my password is correct as I have repeatedly checked on the web login. This app may be helpful if it was usable, but I have been trying to get in since November with no luck.
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4 years ago, lizshearer1
Don’t work don’t down load
Same a the person before don’t exist in the system but is take money out of pay check when I call it’s said the the call can’t go through because of of some kind of issues
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3 years ago, AnnWesternMA
Very limited
The app is full of issues and is missing basics like Forgot Password. Selecting a tax document to load throws you out of the app. The facial recognition log in stops working every month or so. Yes you can see deposits but not much else functions well.
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3 years ago, Bigfatpuglacey
HSA Management Made Easy
The Mercer Markerplace 365 app made depositing funds a breeze. Was expecting to have trouble, but no!
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2 years ago, JaneIllinois
As it should be!
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3 years ago, Ekparris
Ease of use
So easy to file claims and upload receipts.
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5 years ago, ~~~~1234
Login still broken
Same issue as everybody else. My password works on the website but the app says it is invalid and I can’t log in. How long has this been broken without them seeming to care? Does it even work for anybody?
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3 years ago, Eguard08
No longer working
How can my user name and password work with this app for over a year and then not? The same user name and password works through the web app.
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2 years ago, #merrbear
Great Experience
Service is great and very helpful
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5 years ago, dsh5258
“Password is incorrect” - App is broken
I stored this password yet every time I attempt to login it tells me the password is incorrect. Looking at the other reviews of the app, it is clear that this is impacting many/most users.
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2 years ago, jkinkky
Nice app
Great app to use. Easy to navigate
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6 years ago, Criejeoenbdjdknx
Can’t login
I’ve successfully logged into my account from my computer but when I attempt logging in from the mobile app it says my password is incorrect
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5 years ago, word p
Login in frustration!!
This app need a lot of work! When you try to login, it tells you your password is invalid. At others it let you login. This is horrible! Please fix. I give no stars.
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3 years ago, amberhall0807
Wish I could give ZERO stars
This app is inconvenient, inconsistent and useless. Logging in is a tedious process & takes several attempts to do so successfully.
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6 years ago, Dwelch8
Doesn’t work
Worked good and was very helpful and then 2 weeks later it doesn’t recognize password/username. Waste of space on my phone now....delete!
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3 years ago, Jfon19
Easy to use
Great App to use
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3 years ago, Ayeyobaby123
Super easy to use app! I love it!
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2 years ago, Tee 2022 NJ
Recurring payments
You should be able to create recurring payments from the app. Make HSA transactions easier not harder.
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5 years ago, jlmcdonell
I have tried so many times to get this to work. The login I use for the website doesn’t work. So frustrating!
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5 years ago, pngue
The app is terrible. The customer support and required verification information give you a clue also as to the sheer obfuscation in place to delay and impede access to your money.
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5 years ago, 38wwrdccma
Can’t login. Doesn’t save password! Last time I was able to use it, my receipt image would not upload.
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3 years ago, kgpsyched
No rhyme or reason to requesting multiple copies of some receipts from months prior. Makes record keeping a nightmare.
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5 years ago, Carly0017
Can’t sign in
Same as everyone else. Had an older version, then updated it. Still Doesn’t work. Touch ID fails as well as written passcode.
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6 years ago, MrsDeeStylz
can’t log in
I used to be able to log on now it doesn’t recognize my password
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2 months ago, BenFromOgden
Abandoned Broken App
The same login credentials let me in to the mobile website… but won’t on the app.
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6 years ago, Catuary
I can log on via web but not mobile. User name and password not recognized. I wanted s convenient way to check HSA balance. This app is useless for me.
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4 years ago, lyyyyydia
0 stars
I️ am logged in to Mercer on an internet browser on my computer. I️ try logging in to the app and it says my information is invalid. Infuriating!!
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2 years ago, KyKitten
Does not work
No longer opens. To a blank white screen.
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