I’ve never had to log into an app so much. Just opening the app will randomly force you to log in. Sometimes, it just wants the password, and other times, it requires the user name and password. Other times, you open the app, then you’re confronted with a pop up stating, “You have an incompatible version. Please update.” Do you think you can log in anyway? Nope. You’re data is held hostage until it’s updated. Better hope that your data plan isn’t maxed out, and you have plenty of time set aside for the update. There are other minor issues that aren’t worth mentioning, but add to the overall annoyance. The web version is great, but what good is a field app that constantly slows you down?
The app has become very unstable especially when uploading pictures and documents. Instead of uploading selected photos app will duplicate photo 2-3 times. Photos tag wrong or missing, photos upload different file types especially when duplicate upload error occurs. If your outside app more than 5 seconds it takes you out of job file back to home screen. Because of this I’m Constantly losing content I’m entering into a job file. App should serve for basic upload functionality of content, photos, and documents into job files but it consistently fails and crashes. Time = Money
Been using this for almost a year now, and one of the most annoying things is the app only works in portrait mode. Writing this review now because the app won’t load any data and hasn’t for the last two days. Attempting to remove and reinstall to see if that jogs something loose. I rely on the app when I’m in the field and using my iPad for quick updates to jobs and to pull information for customers, so not being able to access the the app other than with a laptop is useless. Fingers crossed reloading it makes it work again...
It pains me to leave this review, because the desktop version of acculynx is so great. The app on the other hand is terrible, so bad to the point that I’m writing this review. Slow, unresponsive, photos won’t load, photos will not upload, can’t create an estimate or edit existing ones. I’ve been holding off writing this review for almost a year and a half now, giving the developers time to fix the app. Unfortunately nothing has changed.
How in the heck does this CRM have such a low rating?! It is literally the easiest most comprehensive software out there! I actually looked into other options and after the free trials, it was a no brainer to stay with acculynx!! Does it have glitches once in a while on the app? Yes, but so what!
After these past few updates the app and the website are beginning to go downhill. Example: while trying to upload pics I will be kicked out of the app itself straight back to the phone homepage. Example: while using the website and uploading pics, it will cancel my upload and send me back to either my message board or dashboard Example: I would log onto the app and it would just keep loading for a long time. I would have to close the app completely and try logging in again These are just a few of the issues that I’ve been coming across recently. I’ve uninstalled and reinstalled the app multiple times and no improvements at all.
I can’t tell you how many notes I’ve forgot to go back and write when AccuLynx freezes up and I have to uninstall and reinstall the app on my iPhone. This literally costs me time and $$ every time This happens due to lost productivity of me having to go back and try and remember my own notes and or retake pictures I thought were uploaded. Get it together guys, don’t we pay you enough money??
If you use the desktop version. 5/5 stars. The app tho…. It’s so fundamentally flawed it blows my mind. Can’t upload leads. Can’t upload photos. Can’t pull up our calendar. Shows no events. Acculynx really needs to get this app up to par for the amount we spend on a crm system, we shouldn’t be having these issues. It will definitely affect our longevity with the company.
Takes forever to view photos and documents. My biggest gripe is the fact you cannot edit payments received through the mobile app. Who is carrying around a laptop these days? You can’t even place orders through the mobile app.
Pics no longer show message that lets you know they are uploading before submitting and completing the upload which results in missing pictures during the upload which makes it a headache having to go back and figure out which ones are duplicate pictures and which ones are not.
Desktop is better yes, however the biggest thing fo us is not being able to flip your Ipad sideways and it auto-flip as needed. A map view of jobs that you can show pins of Leads/Prospects/Approved/Marked Dead would be nice too great for visual communication to your teams and their areas.
Useless app... basic functions only. Way too many updates. Locks up constantly. Web version has limitations and getting worse. And monthly cost per head his way out of line compared to many others out there. Moving on soon... lots of others with better stuff and much less expensive.
The entry seems cheap but they get you in and raise the price dramatically. Every new feature they come out with is an extra charge if you want to use it. Don’t get scammed in this software, they make it extremely hard to leave and continue to jack up their pricing.
My biggest issues are that 1) the app lacks the ability to send an email with any of the docs or pics in a custom profile... and the BIGGEST challenge... 2) NO CALENDAR FUNCTIONALITY. Please address these issues and I will re-evaluate.
Desktop isn’t bad when you’re not wasting your time logging in every 5 minutes. Mobile app, doesn’t let you write up estimates and is only good for loading other documents or checking your calendar or looking at something that was loaded on desktop.
Please spend some money to fix this app. The pictures take forever to upload and duplicate some of them. For some reason all my leads, prospects, etc won't load so I can't even use the app. You would think a company of this size would have a good app
Hard to work for commercial roofing company. Far too limited. Far too costly for multiple employees. Many apps offer better workflow management and customization to fit your business. Wished it worked better for us after 14 months of usage.
I was quoted a price per user and since starting with acculynx have been highly over billed each month. I have reached out by phone and email, promised credits and the billing correction to be made just to be over billed this month once again, by over a thousand dollars. I am promised return calls I don’t get. My emails aren’t responded to. I feel like acculynx has me in a choke hold to pay whatever they decide to charge me each month including add ons I don’t have or else loose all my files their CRM is holding.
The company I work for just started using this program and its terrible. You have to sign in every time you blink. Nothing is user friendly about it. Estimates take longer to write up then on any other program I’ve used.
Catch up with the times Won’t load pictures in sequential order App always closes out ... cant toggle between apps or anything or it will shut down App is slow App freezes up Takes forever to load pictures The app worked a month ago so whatever update the app or IOS did is what caused the issue Please fix the app
I’m sing app I didn’t see the update to Tbilisi landscape mode, sounds petty but this unit has to be used in field and typing from arm rest inn vehicle is already an inconvenience. Anyone else experience this on iPad?
I'm hopeful for this app one day. If all you need is to be able to enter simple info and view simple info then this is a good tool. I work in the field and need tools that don't force me to do easily forgettable admin work when I get home. There are too many necessary features that the app doesn't support. One of the biggest things is access to a 'Notes' field. Sure I can create a comment, but it's clunky looking & you can't update any of them. Also, if you're gonna let me upload photos, please let us upload them from Dropbox. You already let us upload documents from Dropbox on the app, why not photos also? I can't edit financial data. Can't view a calendar of meetings. Can't create estimates. Can't pick up supplies & enter expenses. Can't pick up a payment and enter it. I could go on. There are already apps that can do different features that are free. Acculynx charges a pretty hefty price for poor functionality for a job that's done in the field. I'm hopeful though.
The app is useful to send/receive notifications/comments but there is room for improvement. If it was designed just to send contact information it is perfect but it has limited functionality I. The field. I would like to see the calendar function added, the ability to log your call (if made through the app), be able to filter only your leads and be able to upload more than one picture at a time. I find myself logging into the online version via my phone versus using the app itself. It still serves a purpose and the load time is fast, with a few fixes it would be great.
They are trying! Biggest problem currently is that when you upload pics you get a message saying all uploaded successfully but you check and not all uploaded. The pics that did not upload are now impossible to upload unless you send to your email and upload from your desktop. This does not happen all the time so it is very frustrating. Tech support is unresponsive. Update based on their updates. The problem has been solved and the latest updates really improve functionality. Great job.
If your a sales person like me this app is excellent. I can quickly look up a customer or create a customer right from my phone. I can set an appointment, call or email quickly which is what phones are meant for. I also like the ability to take a photo and it uploads to the file for that customer automatically. With my new Droid Bionic they upload very fast. Wish I could do an estimate or create an order but a phone is probably a little small for that. iPad App?
AccuLynx is powerful and easy to use roofing contractor software designed to help you manage and grow your business. Download the roofing field app to take AccuLynx with you wherever you go. With AccuLynx, you can manage every aspect of your business from one of the best apps for contractors. You’ll get tools to streamline your process, grow your profits and help you deliver superior service, including: CRM, production scheduling, tasks and activity tracking, communication tools, estimating, workflow management, material ordering, reporting, unlimited file storage, and much more. With the AccuLynx roofing field app you can: • Get complete access to leads, contacts and job records • Review contracts, estimates, photos, measurements, and job notes • View payments and outstanding balances • Upload, annotate and share job photos • Order aerial measurement reports • Enter new leads, update contact/job records, enter notes and log activities • Set tasks and follow up activities • Notify team members when an action is needed • Access to your daily schedule and activities • Call/email contacts right from the app • Get directions to your next appointment in one click Download the free app to see how AccuLynx can take your company to the next level.