After an hour or so I was able to register the accounts. Who remembers what you used when the account was opened so many years ago? I kept on fussing till something worked. Now I can’t pay the invoices that I see pending. In the payment screen I cannot enter credit card information. What a waste of time. I’m sure I’ll get charged late fee penalties for not paying g on time!?
Sometimes when something needs an upgrade you applaud when it’s done. In this case, the previous app was okay…it had its quirks but it worked. Now, with this new app (which is not an upgrade but a replacement) one has to do all the registration process again… and again and again and again… in the end I tried around 9 or 10 times to FINALLY be able to regístrate a perfile. So you hope it migrated your accounts. Nope, you have to try …and I do mean TRY… to link your account to this new app… nope, tried about 5 times, went to the web site on my computer and tried a few times more… in the end, plain and simple: USELESS. Hopefully it will get debugged, but for now no idea how to pay my bill except to go to a pay station and personally pay my bill. Sometimes it’s better to leave well enough alone…
The previous app or update to this service was working good enough for me. Now with this mi acueductos app you have to register all over again and try a couple of times if you are lucky to be able to register properly. I am now trying to pay my account and i cant put in the info for my card. So at the end all the work to register your account to not be able to pay it thru the app! Dont know why they changed the already useful app to something that makes everything harder.
Can't Add main account and lost other account number
We Still cannot add our main account that actually is in the name of my husband. We have another inactive account with a credit but we don't have that number because we used to manage it online, no paper statement, in the former app! I called customer service but sincerely I wait more Than 30 minutes and nobody answer! Next time I don't know how they will deal with this but cannot wait more than 15 minutes and still this is too much!
It’s not working and erase completely my two accounts one of which is my mom‘s home, for whom I do all the payments. I’m trying to add my Mom’s account again and it’s not allowing me. It says that the information is not the same as the information they have on the account and I’m using her information for this. I have dealt with other apps that renew their app as in Migrating to a completely different app, but they kept my information and my account intact, what was the need on erasing everything?
I agree with everyone who gave it one star rating. I had so much trouble trying to register and spoke to customer service. He pretended to walk me through the process and still couldn't help me. They need to change management who implemented this new app. I finally asked to pay my bill with them until they fix the problem and to my surprise they had the nerve to charge me for making the payment to them. I hope managements see this review and reimburse me.
The new update on the app was a bad mistake. I needed to register again for the account. You cannot enter you card information properly and cannot make a payment, and to add to this, the website it’s using a similar system as the app creating issues to open the payment portal. It says it will redirect you to the payment website but it never does. Bottom line, you cannot pay.
I can’t even log in tried a bunch of times and it’s like my account doesn’t exist. I know my credentials, used them all the time in the previous version. Tried the password reset and it doesn’t work plus it’s confusing. Was it even properly tested? I’ve never encountered a problem like this. I didn’t have any problems with the previous version. It wasn’t perfect but it always worked.
This app is supposed to make it easier for on line payments of water bill, instead it doesn’t allow me who already have an account with them get in.. it keeps telling me that I don’t have an account with them. Now I have to go and make a payment in person or to a bank.. it was so much easier when the app was not changed or upgraded like they say.
I can’t access my accout with my email & password. They replaced the application and like everything in government it is getting worse. Now I have no way to log into the account. and I'm not interested in going to an office to pay. If the old application was fine and never gave me problems, because they damaged it with that new version that is not working.
Horrendous app and horrendous transition to new one
AAA wiped out all users accounts to clean up the mess of their hacking. Now we have to set a new online account and relink our contracts one by one while sending them at the same time personal information they lost to the hacking. Why could we possibly think they are not going to be hacked again? This is an utility anchored in the XIX century! Big damage to users!! Banana style utility.
Registration process was tedious. Please do some research on 4+ applications to do a serious upgrade. Multiple id verification through email , since the application don’t have a choice for text messaging which is faster and convenient. Honestly I thought the “change” will be good but it wasn’t. Wish you do better soon.
The app refuses to validate my data. I tried numerous times. When you attempt to telephone for assistance you receive a continuous busy signal or you hold for an hour and still no one come onto the line to give assistance. Perhaps there needs to be more beta testing of the app prior to release.
I just re-registered to the new application and I tried to enter to the application, but, I received the response of “Account not activated”. I haven’t received any email to re-activate the account. I called AAA and left a call back , and after two hours I am still pending the call.
I was already had an account. I paid monthly online with no problems. The new app is awful. I have tried the new app. It has me registering as a new customer and have tried several time. I still can’t create the account. The app doesn’t work. Rating No stars!!!!
What to expect its the way PR AAAPR works, never a an easy way to do things, if you were going to update your site and app you should of transfer all the login data to the new system. Very inconvenient for the users to start all over again.
I’m all digital with utilities. The migration missed including the accounts previously registered. I don’t know my accounts numbers and trying to get phone support is impossible due to the lines being busy. I suppose that its from the thousands of customers with the issue.
Somehow they were able to make this app worse! User interface makes no sense. Formatting does not work with an iPhone. Payment processing is horrible! Looks worse than previous versions. There’s no instruction on screen.
It’s incredible that they just ruined the app. Can’t add my account. I called aaa and no luck there either. Instead of going forward you are going backwards. Had to make my payment via phone call. Why fix something that’s not broken? Oh. I forgot…. We’re in Puerto Rico.
Terrible. Cannot attach accounts. Don’t have the account numbers. For digital payments in the old app the accounts where already registered. Why were these accounts not brought up to the new app? Incompetence.
Not even a star deserved The “new page” is like going back to prehistoric times. I have been trying to pay my invoice for over a month New account opened Account # on invoice did not work on computer app version Cannot add account # on mobile app For sure, there will be thousands of water services cut off I wish there could be a “class action lawsuit”!
The award for “The Most Incompetent Management Team of the Century” goes to Acueductospr. Seriously, these people are morons! The app “update” wiped out all previous customers information for all account holders in Puerto Rico.
I CAN NOT PAY I HAVE BEEN TRYING FOR 3 weeks!!! Why did they change it? The previous app worked perfectly fine No me permite pagar llevo 3 semanas intentanro pagar y no me deja. ¿Porque le cambiaron?! La aplicacion anterior funcionaba super bn
Aware of your needs for a technological world, the Puerto Rico Aqueduct and Sewer Authority (PRASA) created this new App for your mobile phone. With this application, you can make your inquiries at any time of the day, know the detail of your account or service accounts, make payments and report faults. So easy and fast, safely, you will have these services: - My Account Ongoing fees Objected charges Due date of your bill Last payment date registered Amount of last payment registration Account Status Balance Service address Postal address - Electronic invoice: You can view, save and print the invoice immediately Pay your bill with your credit card, checking or savings - Payment history - Status of orders: The system displays the status of all service orders requested in the accounts registered under your name. - Invoice claim: If you do not agree with the billed charges, you can claim your bill on or before the due date. - Payment claim: Did you make a payment, you verified your history and you see not credited to your account or reflected as "in transit"? Now you can make a claim online in a few minutes. - Invoice not received You're not getting your bill in the mail? Connect, select which of your accounts you do not receive so that we can investigate. - Issue report: If you detect a issue, via your mobile phone you can take a photo, enter basic information and report it. - New service - Cancel service - Payment plan - Reading counter