Payment page …horrible I tried it does not work. Not user friendly as what AAA thinks.
I reset my password and tried for many days to access my account. Failure. My account is not active. What does it take to achieve success? This payment page is a waste of the water company’s money.
The Autopay feature in the app is not helpful. The app displays if Autopay is active, but no details about what payment method or when—just the maximum amount field, which isn’t even labeled maximum amount. The only choice in the app is to Set Up Autopay again. Even better, what’s called Autopay in the app is Direct Debit on the website. The Direct Debit payment program is the same as the credit card autopay. Sheesh, call them both Autopay and then let the user see the options when they get there. On the website, the option is Modify your Direct Debit Settings. Why not the same in the app? The website FAQs don’t explain the Autopay program in detail either. A good explanation of the Autopay/Direct Debit program is the terms and conditions at the end of the direct debit enrollment form on the website. Also, the app is a complete lost opportunity to communicate with AAA PR customers to educate them about their water usage, display their comparative usage habits, encourage water conservation, or be better stewards of the island’s drinking water resources. No extra stars here, AAA. Not enough thought to the UX.
I have tried a mini occasion to link my profile to this app and it keeps saying I don’t have an account but when I call in to pay my bill, I have an account number. I do not understand your app whatsoever. Please do something with it so we all can get on here and pay our bill instead of having to call every time, this is the only app out of hundreds that I dealt with has given me a problem I don’t understand why you guys do not want us to pay on this app or to even try and look at our account very frustrated shaking my head this is the worst 🤬🤬🤬
I don’t know who they’re hustling money to on this scam of an app. First, this app not only doesn’t work, it’s next to impossible to make payments. It is literally seemingly rigged so that you can’t pay, but be sure that they’ll be there to shut the water off the day after you miss. I finally paid through other means and my water is still off after a week. I hope whoever is responsible for the crimes actually pays for these crimes. Can’t believe it.
Puerto Ricos water company is owned by it’s people, as it should. Our neoliberal government does not like the idea of a social service like public drinking water so they have neglected the facilities for over 40 years to the brink that AAA(public owned water company) as it is known here on the island wastes 60 percent of the water that it pumps. Any time a citizen has a water leak on it’s roads, it takes an average of 3 months for the water spillage to stop. Tax funds are always embezzled, and we always go back to the good ‘ol US of A for more 💸💸💸💸
The app keeps telling me that it is downloading updates but then redirects me to the website indicating something went wrong with the app download. The website was not helpful either in order to pay my bill. It too indicated that the site would redirect me to an external site for payment and indicated that the transfer was successful but I did not receive an external browser window for payment. My pop up blocker is not activated.
I have tried to register my account online and doesn’t let me. I call the number it provides to register my account and after 20 minutes of being on hold, the call drops and you never get to speak to a representative. Only way to pay is going in person or calling and sitting through all the announcements and menu options.
Tried several different ways to access my account to no avail. I even tried to change my password and still, nothing. Website needs major improvement. Had to use the “Gotin” virtual assistant to see my balance. Idk if it’s because it’s off hours, however one should be able to pay their bill no matter what time it is
Unfortunately due migration problems information from old system didn’t migrate. Even though you think the app is working it is not. When you call for support, they do new a registration for the website, wait 15 minutes and then new registration for the app.
They didn’t even bother to transfer the information of their clients. So everyone has to send all the information again. Imagine for us that are Corporate. And when you call they hang up the call or give you the worst customer service. Got to improve a LOT.
It says that I have invalid credentials, I ask to reset password, it doesn’t send me the email for that. I try to register again and the app goes to a blank page I have deleted and installed the app a lot of times just to have the same problems
I also relate to all the other clients users complaints and experiences as well. Unable to enter my account like I used to before. I have not made any changes in my profile nor email or password. It’s all the same and I get an invalid entry.
It’s is so difficult to communicate that it becomes frustrating! For days I’ve been trying to access my account unsuccessfully! Communication through the phone takes forever! Why?
This app is useless. I’m getting error messages and account block repeatedly. This is so frustrating and a total waste of time. Why haven’t they’ve taken notice of this crappy app and fix it? This is trash. ZERO STARS if it was possible!!!
Todo lo q hace el gobierno de Puerto Rico bien en algun momento lo joden luego. Ya ni sirve el app ni la pagina web. Ahora hay q llamar o ir a una oficina como los tiempos de antes. No sirve!!! Everything that the government of Puerto Rico does well at some point is screwed up later. The app and the website no longer work. Now you have to call or go to an office like in the old days. It does not work!!!
For several years I have tried to enter my account, in order to pay my bill. I forgot my password for my account but I cannot retrieve it. Please HELP HELP
Hopefully you’ll have better luck linking your account/s than I did. They made it nearly impossible to transition from the former app. and pay your bill.
Besides the page staying blank several times. I hd to re register and once i did it set me for paperless billing automatically which i dd I did not choose
App is practically useless. You cannot even insert information into the payment boxes. Whoever was responsible for this app needs to get fired. Such a frustrating inconvenience for the consumers. Extremely unreliable.
The new app does not work. I had a hard time registering, and never was able to use it. Please fix it or throw away. It is a piece of junk. Hector Velez Cruz
Aware of your needs for a technological world, the Puerto Rico Aqueduct and Sewer Authority (PRASA) created this new App for your mobile phone. With this application, you can make your inquiries at any time of the day, know the detail of your account or service accounts, make payments and report faults. So easy and fast, safely, you will have these services: - My Account Ongoing fees Objected charges Due date of your bill Last payment date registered Amount of last payment registration Account Status Balance Service address Postal address - Electronic invoice: You can view, save and print the invoice immediately Pay your bill with your credit card, checking or savings - Payment history - Status of orders: The system displays the status of all service orders requested in the accounts registered under your name. - Invoice claim: If you do not agree with the billed charges, you can claim your bill on or before the due date. - Payment claim: Did you make a payment, you verified your history and you see not credited to your account or reflected as "in transit"? Now you can make a claim online in a few minutes. - Invoice not received You're not getting your bill in the mail? Connect, select which of your accounts you do not receive so that we can investigate. - Issue report: If you detect a issue, via your mobile phone you can take a photo, enter basic information and report it. - New service - Cancel service - Payment plan - Reading counter
