Had this App on My Cell Phone for a few years Now. To Me it went from Great to Bad & Back again. At times I Couldn’t use the Mobile site at all because it would just say that it couldn’t connect. So I went to My Laptop & did what ever business I had to take care of. It’s very very intermittent at times is the best way to describe/Rate this Mobile application, & that should explain the 2 out of 5 Star ⭐️Rating.
Desde que se actualizó la aplicación, esta supuestamente fuera de servicio por mantenimiento. Lleva así casi 3 días. Antes de la actualización la aplicación estaba funcionando muy bien. Ahora no puedo ver la información de mi cuenta y el balance de pago. Gracias
The app is very terrible it’s only use is to pay the bill I don’t know who is the idiot that did this and only makes it even pay a bill nothing more you need to make it where I can do anything with this including change of address not just change password an email as the dumbest thing I’ve seen in any application what a waste you should fire those people who did this
Crappy, unreliable. You open one window and there is no X to close it. It freezes when I tried to make a payment. When I tried to update the profile with phone number, my phone company wasn’t even listed. I would probably delete it. Only good to view your bill, nothing else.
The app is poorly designed. There is no support and when trying to call the AAA there is no option on the answering machine for app problems. Furthermore it’s almost impossible to get someone on the phone for any other reason or problems.
With wifi, or without wifi I was never able to register. The app sent me directly to the website. And also not loaded for register. There is no way to access. It doesn't work!!! Don’t waste your time with this app.
This app is one of the worst apps I have downloaded. Registering is a nightmare, it won’t allow you to finish answering the required info because of their web information page. What else can you expect from a government agency...👎🏼
This app has not given me the chance to log in. It blocked me out because it did not recognized my password. I’m able to log into the website, but this app needs a MAKE OVER like yesterday!!!!
The developers have a nonfunctional app. AcueductosPR is pushing this piece of crap. Non of the links work and what does work is non consequential information. Total waste of time.
Terrible. I have not been able to work with it at all.
I hate this app. One month, I log in a paid only to find that it did not credit my account. Now, it keeps telling me that it can no log to it. What a waste of time.
Esta corporacion publica gasta millones en tecnologia y software para procesar pagos y no pueden hacer una aplicacion decente. No sirve ni para pagar la factura. CORRUPTOS
Llevo años tratando de que me funcione la app esta y cada vez que lo intento me bloquea la cuenta porque intento de acceder con mi user y contraseña correcta y sale que están erróneas una y otra vez y ahora a tener que comunicarme para que desbloqueen la cuenta. Si van hacer algo aganlo bien dice un refrán.
Cuán incompetente tiene que ser una agencia de gobierno para que una simple aplicación o website funcione? No puedo ni loggearme porque crashea. El website de por si ya ni funciona. La única opción en tiempos de pandemia es por telepago? Back to the 1990s…
Aware of your needs for a technological world, the Puerto Rico Aqueduct and Sewer Authority (PRASA) created this new App for your mobile phone. With this application, you can make your inquiries at any time of the day, know the detail of your account or service accounts, make payments and report faults. So easy and fast, safely, you will have these services: - My Account Ongoing fees Objected charges Due date of your bill Last payment date registered Amount of last payment registration Account Status Balance Service address Postal address - Electronic invoice: You can view, save and print the invoice immediately Pay your bill with your credit card, checking or savings - Payment history - Status of orders: The system displays the status of all service orders requested in the accounts registered under your name. - Invoice claim: If you do not agree with the billed charges, you can claim your bill on or before the due date. - Payment claim: Did you make a payment, you verified your history and you see not credited to your account or reflected as "in transit"? Now you can make a claim online in a few minutes. - Invoice not received You're not getting your bill in the mail? Connect, select which of your accounts you do not receive so that we can investigate. - Issue report: If you detect a issue, via your mobile phone you can take a photo, enter basic information and report it. - New service - Cancel service - Payment plan - Reading counter