Works awesome on my old device but now that I upgraded to an iPhone 15 pro max I only can clock in and out. Does not show me an option to edit the times. Please help
I work for a company that has been using ADP for 20+ years. Since ADP discontinued making their own clock in machines and only left customers with the ADP Kisok app we have been solely reliant on it. This application seems like it was developed in a rush. Icons disappear, it doesn’t record time, the biometrics have allowed users to login as other employees. The one thing that this app is supposed to do it can’t seem to do consistently or properly. I have been trying to get this issue resolved for months now and customer service leave us with little to no answers.
The app’s UI gets extremely small randomly and employees are not able to clock in unless the app is manually restarted. Had to rely on removing guided access so users can close the app whenever they face the issue.
The app was pretty cool at first until it suddenly stopped working…No tech support available. We started to rely on the app and then suddenly gone. After many calls to ADP, long wait times, zero tech support, a week went by and our employees were not able to clock in, I was told that it is no longer compatible with my iPad. Very frustrating. I had to go buy a new iPad after buying one just for the app. The sales team for this app should really relay this to prospective clients. This experience has easily cost us 1k easily due to the time lost, and having to buy another iPad.
Half-Baked App Pushed on Me By ADP Implementation Team
This is a P.O.S. half-baked application with zero support provided from ADP. I was suggested to use this application by my implementation manager as a solution to control local punches, given that my employees need to punch in and after routes. I was advised to buy an iPad and connect to my wi-fi connection. I did all that and set up the application as advised. Employees were able to punch for 2-3 days, but now it is not recording punches anymore - I'm so done with ADP-they treat you like a number and just throw ideas at you - no solutions - I'm going to PayCom as soon as I can.
Update: The latest patch December 3rd 2021, did not fix the issues mentioned below. UI elements will break, become unresponsive, or disappear once the screen goes to sleep. A total system restart is required to fix the issue. Disappointing Since I upgrading my iPad Pro to iOS 15, this app has been broken. UI elements disappear. Some button are Phantom button that work even though they are visually absent. I have opened numerous tickets with support with ZERO success! They blame user error.
It keeps giving me some stupid “Hmm… something went wrong…” message and says to contact support. Not that I should have to, but you can’t even contact them, the best I got was to an automated system which still didn’t solve the problem. I think it should be fairly easy for an employee to check their time punches…
Doesn’t allow you to correct double out punch. For example, let’s say you clock out for lunch, then clock out again when you intended to clock back in... It’s not as simple as editing the time card so that the second out punch is modified as a meal return. Instead it prompts you to set a time pair, despite the times being WRONG!
I noticed the app had an update. It’s still missing the option to have the timecard as an icon. Instead of having to swipe up just to be able to open that link up. This really needs to be accounted for in the next update.
Installs ok, but when we log in and try to set it up, we get stuck on error “text for Common_Generic_Error_Messageis not defined”. Then it just spins and spins, and never completes setup.
The ADP® Time Kiosk keeps your employees connected and simplifies your work, and is the perfect companion app to your WFN Essential Time, ADP Timekeeping and ADP Time & Attendance software-as-a-service (SaaS) with Workforce Now® (WFN) & RUN powered by ADP. Setup is quick and easy, and employees can instantly start using it, leveraging their ADP badge number or facial biometric. ADP Time Kiosk features: - Punch in and out with a simple badge number or optional biometric - Keep track of meals - Transfer into and out of work roles - Declare tips, receipts, mileage or any other pay - Quickly review your recent punches - Support multiple iPad devices with different needs - Sync information with your ADP software, and keep track even if internet connectivity is temporarily lost Use with WFN Essential Time, ADP Time & Attendance software with more extensive functionality for: - Timecard management and approval - Accrued time off - Time off requests and approvals - Employee schedules - Alerts - Reporting - Mobile (with geo-fencing) - Payroll preparation Use with Workforce Now & RUN powered by ADP, complete HCM solutions that offer: - Payroll and tax filing - HR and Hiring - Time and Attendance
