25 or 30% of the time, when the doorbell rings and I try to answer it, it doesn’t work. It’s kind of frustrating sometimes it’s just easier to run down and open the door.
It seems that the developers of this system forgot that the most important feature is opening the door. This replaced an old Door King system on our building from the 90s. The Door King worked faster and better. It did not have a touchscreen or a camera, but it was possible to open the door. When someone calls you from the door with this AIPHONE IXG garbage, you have to navigate through several levels of menu items in order to open the door. After that, it takes 20 or 30 seconds to connect. Then, about 50% of the time the action to open the door fails. Delivery drivers tend to walk away rather than wait for this high-tech front-door iPad to let them in. I don’t even have time to go into the problems with the user interface of the system at the front door. Most people have trouble figuring out how to get in.
When someone calls in the camera feature doesn’t work and we are unable to see who is at our gate. The app/system glitches all the time where it say you have a call you try to answer then it glitches and you lose the screen you were on and you are unable to get back to it. Also the previous older version we had we were able to force a call or override an existing call - unable to do that or have it even work right now
This app has to be the worst. I’ve had the unit over 2 years and keep having issues where my. Tenants can not open the door, see the video recording, speak or even access the system for themselves or guest. System keeps giving a communications error and is so slow to load or access. No it’s not a problem with internet or wireless load. It’s simply the app feature is garbage. I’m thinking of getting rid of the system all together if the bug isn’t fixed soon.
I regret “upgrading” our intercom system to this AIPHONE. It doesnt work 90% of the time. I had 20 rings today and it worked ONE TIME. The other 19 times I tried to use it the app would not respond and give me all kinds of error messages. Or it took 30-45 seconds for the app to open. In this cold weather, no one wants to wait close to a minute and they end up walking away
This app used to be pretty quick to pick up when someone called from the door. It now takes a good 15 seconds to answer. The UI changed a bit, but none of that should warrant taking such a long time to answer.
I wish apps were better vetted for setup and functionality. This one is awful. They should test it at their own home and experience how frustrating it is before putting out to the public.
This app stopped working on my iPhone. Error message says the microphone is disabled but there is no setting in the app, or in my phone settings, to enable permissions for the microphone. My colleague with an iPhone reports the same.
They iPhone application has a long lag time from the time the bell is rang at the doorway to the time the phone connects through the gateway, this time lag leads residences to believe the application is not working. This time lag also occasionally times out which blocks the gateway, allowing no more calls to take place. The application seems to disconnect early, it also seems to not launch the intercom from locked mode.The application certainly does not properly disconnect the connection back to the gateway after the door is opened or if a connection error is received trying to contact the end-user. Overall satisfaction of the residents of the community with the AIPHONE intercom system and application is not very high. Application hangs during connection attempt, leaving the application and the station unusable.
[About this App] Turn your smartphone or tablet into an intercom! Answer and grant access to a visitor from anywhere, any time. [Functions] All basic intercom features are available, such as view and greet visitors, door release, monitoring and more. Zoom-in and out during video calls. Connect from anywhere using Wi-Fi or 3G/4G network. View recordings of incoming and missed calls. [Before Using] ・This is an accompanying App for the Aiphone IXG System. ・This App requires an active internet connection. Carrier data rates may apply and are the responsibility of the user.
The new era of mobile app marketing starts with SplitMetrics AI
