This is way better than the old app. Few suggestions that will make the app 5-stars: 1- Try to speed it up by reducing unnecessary animations. 2- Allow us to replace lost or damaged cards without contacting support 3- I requested a credit card but it doesn’t show up in the app; it would be good if the user can manage their credit card through the app (change credit limit, freeze the card, allow/disable international/online payments etc.) 4- Allow us to request multiple cards similar to all banks
While the idea is great, the UX/UI is extremely poor. The workflow seems to not have been tested and there are so many bugs. Examples: - Adding a child account requires 2 business days to verify IDs, then when approved, it asks u to upload birth certificates, which in turn take 2 business days! Why don’t they ask for all documents to verify in one go?! - After I receive a text that they’ve been verified, I log on the app and it says still pending verification. - The first child I added, the process had a bug that it’s been over two weeks and it’s still not resolved. They called to tell me to wait for the next update. Meanwhile he can’t use his account which actually has funds in it. - Aside from the major showstopper issues above, there are multiple bugs that cause the app to crash. In summary, the idea is great, but the app is extremely poor and the developers need to work very hard to optimize process and fix UX/UI.
Their core service for children is terrible and extremely slow. I sent my child’s verification documents more than a month ago with follow ups and the account is still not opened!! The digital card for my child is not working and they don’t even know why…!
The old app was great but this one isn't. A banking app should be reliable but this one keeps not working and showing an error message especially as I have a lot of funds on my hilial account and right now doing business in the United States and need to manage my bank account while I'm here, but it keeps showing error messages even when I was back home. I think I'll leave hilial bank and chose ADIB or another bank with a more reliable app especially if you funds of 1 mil+ If I could attach a picture of the error I would
Many issues with the app, adding beneficiaries fails always, the chat is bad, getting an IBAN letter is not possible. Applying for a 2nd credit card is not possible. Horrible experience
انتقلت مؤخرًا من تطبيق البنك السابق للتطبيق الجديد للهلال الرقمي، وكانت تلك تجربة محبطة للغاية. المشاكل التي واجهتها جعلت مهام البنك أكثر تعقيدًا من أي وقت مضى. قضية الغرض الرئيسي والأكثر حرجًا هي عدم قدرتي على تحويل الأموال من حساب التوفير الخاص بي. إنها مزعجة للغاية وتؤثر على نشاطاتي المالية اليومية. بالإضافة إلى ذلك، فإن رؤية حسابات الودائع الخاصة بي تراجعت بشكل كبير في التطبيق الجديد. كان بإمكاني إدارة هذه الحسابات بسهولة والوصول إليها بسهولة في التطبيق السابق، ولكنها الآن تبدو وكأنها اختفت من الرؤية. هذا النقص في الشفافية مقلق ويتركني غير متأكد من وضعي المالي. علاوة على ذلك، كانت تفاعلاتي مع فريق خدمة العملاء مخيبة للآمال. في كل مرة أتصل للحصول على مساعدة، يبدو أن النهج في حل مشاكلي يختلف، مما يؤدي إلى مرور عدة أيام دون حل. لم يتم حل أي من مشاكلي حتى الآن، على الرغم من محاولاتي المستمرة لمعالجتها. للختام، انتقالي إلى الهلال الرقمي تعترضه تحديات مثل عدم قدرتي على تحويل الأموال، وفقدان الرؤية على حسابات الودائع الخاصة بي، وتجربة خدمة العملاء غير المرضية. آمل أن يتعامل البنك مع هذه المشاكل بسرعة.
التطبيق بطيء جداً وغير عملي وكل ما أردت أن أحدث بيانات الهوية تظهر لي رسالة عدم اكتمال التحديث بسبب وجود خلل. التطبيق القديم كان أسرع وأكثر راحة بالاستخدام.
Explore. Bank. Connect Introducing Al Hilal Digital, a lifestyle super app that will change the way you think about banking. We offer you and your family a fresh way to explore, bank and connect at a tap. Designed with your everyday smart banking needs in mind Open Shariah compliant accounts for you and your children instantly, track your family expenses, manage your current and savings accounts, control your cards, transfer money, and make utility payments at a tap. Developed to provide early financial literacy for your children Empower your children to develop financial awareness and positive money habits using the in-app family game. Open a Child Savings Account instantly, assign tasks and reward them with cash or TouchPoints. Defined by your lifestyle and interests Explore our one stop shop for your daily needs and enjoy exclusive benefits. Features at a glance: Instant Account Opening - Open an active bank account instantly using your UAEPass and start using your new virtual debit card. - Open Savings Accounts for your children. Everyday Banking & Payments - Have a complete account overview. - Transfer money locally and internationally free of charge. - Set recurring payments for your Utility and Telco bills. - Share your transfer confirmations and bill receipts with friends and family. - Enjoy an access to over 425 Al Hilal and ADCB ATMs across the UAE. Keeping Your Money Safe - Set and change your card PIN instantly. - Set your debit card spending limit and control online or international spends with the press of a button. - Freeze, unfreeze, and block your card instantly. Shopping, Offers, Rewards and more - Use the in-app marketplace to shop for a variety of brands you love in various categories. - Pay with your Al Hilal Digital cards, enjoy additional discounts, and earn TouchPoints.
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