Name: Amazon Flex Debit Card
Rating: 4.44215 (2325 reviews)

User Reviews for Amazon Flex Debit Card

4.44 out of 5

2.3K Ratings

1 year ago, NICOLE FREDERICKSON

Can’t access my money

I haven’t had any problems with this app or card until today! Every time I tried to make an online payment it’s getting declined and all my money is on this card! Called support and they said they will decline some transactions and let others go through, they just don’t know which ones will go through and which ones will decline. This is crazy! She said there’s nothing they can do right now and apologize for the inconvenience. Bad service!

2 years ago, chellynn13

Better than expected so far

Based on reviews I had seen, I was expecting a lot of headaches from this app. At first, I wasn’t impressed since I received an email saying that my card is on the way but in the meantime I can use my digital card by downloading the app, but in order to make an account in the app, I needed my card info… I’ve only made one deposit (via bank transfer) so far, but it took 5.5 days (including Saturday & Sunday) to be made available. My other bank accounts have never taken that long so it was frustrating to have my money in limbo & unusable for so long. However, I used the card for the 1st time yesterday & the transaction was processed through promptly. I appreciate that I get push notifications about my current balance every morning. Also I’m actually very impressed with the fact that the cashback was deposited the very next day after the transaction was made. That fact alone almost made me give 4 stars instead of just 3, but there are still other kinks that need to be worked out before I raise my rating higher.

4 years ago, Henry Sonde

Fingers crossed (Updated)

I just downloaded the app a few minutes ago, can’t say much about it functionality as the account is still very new. However, I like the user interface so far, hence the 4 stars. Would be updating this review in a couple of months. Few months passed, and here’s my verdict: The face login never seems to work even though I’ve turned it on several times. The text and email notifications on cash back can’t be turned off. Even though I have opted out of both several times, guess what, every time I earn cash back, the text and emails start again. Annoying. And most importantly, although this isn’t an app issue, but I think the methods of depositing and withdrawing from the account is not the most convenient and it’s literally costs you money to do either except of course you’re getting cash back from a store after making a purchase. Which kinds of defeat the entire purpose of the card. It’s definitely, not going to be an everyday card for me.

10 months ago, Yon Owens

Find another bank

I only utilize this bank because of the cash back perks (which is not much) and the fact that you get paid slightly faster. I recently made a purchase that was cancelled the very same day that I made it. Of course my money was taken immediately, but each time I asked about why I had not been refunded, I was given every excuse imaginable. First, it would be available within 10 days. Then, it would be available by the 23rd and if not, “please come back and let us know”. Shocker! The 23rd approaches… nothing. I contact again on the 25th and I’m told to wait until the 27th because it’s a “holiday weekend”. Can you guess what today is? The 27th and when I asked about my money yet again, I was told that they had to put in a ticket for tech support with a wait time for 2 business days. Apparently, they need to know if they’ve “already returned my money” because I would totally be WASTING MY TIME by contacting them after already receiving my money 🙄 Needless to say that this was the last straw! Just find another bank because it’s not worth the stress.

1 year ago, wtftftftf

If I could leave zero stars I would!! SO NOT USE THIS BANK

I have had this account for 2 years at first it was great then the issues started and never stopped! They have charged me 5 times for an account that I cancelled a year ago then it takes them 10 days to put the money back then they retake the money this last time because they said they sent me an email asking for proof which I have givin them multiple times before and still haven’t givin it back! They are always have technical issues I just went to put gas in my car big shocker they declined then in the chat I was told they are having technical issues which that has happened a handful of times this bank is a joke if u can go elsewhere as soon as I have access to my money I will be closing my account!

2 years ago, thickness069

Issues

Some times it tell me wrong user name and password when I know FOR AURE the information is correct. So I’ll try to change password and a error message will say SOMETHING WENT WRONG ON THEIR END. Leave me unable to check balance or lock card.

2 years ago, Portier77

God Awful

The app has been down for over 24 hrs. You can’t log in. You can’t access your account any other way because there is no website to do so. I had a deposit sent to this account 5 days ago that still hasn’t shown up in the account and even if it does I wouldn’t know because their God awful app doesn’t work anymore! I will be closing this account as soon as they fix the app and I suggest you do the same because it’s completely useless. Oh and customer service? Forget about it, they have no idea what’s going on or when the app will be up again or offer any kind of useful information other than for you to send an email to a green dot address that goes unanswered, what a joke 😂😂😂

2 years ago, RubyzDiamondz

Can’t even get a account

My problem is not so much with the app but with the bank. I tried applying for a card through the app and got a email saying “we are unable to verify your identity” “either because of a name for address change”. How am I unable to be verified of my identity to apply for the flex card, when you have my information from the flex app? Not only that I already had a account with green dot! And the fact that once I’m not approved I can’t reapply is ridiculous. I had no name change or address change there should be no reason why I can’t be verified I have been working for flex for years. I called customer service and they said there is nothing they can do! A better solution to this problem would be to have the customer verify their identity by sending proof of identity and address. ( ID, SSN, and a valid mail piece) I’m upset because I’m working everyday to level up..for benefits.. to a card that I can’t use! especially since gas prices are soaring!

1 year ago, Jay_H21

Funds haven’t been available for about a week.

I’ve never had issues with this app until recently. I sent money to this card and the balance has been incorrect. Says I have a balance of about $30 when it should be about $160. Called customer service and supposedly there are some system updates and was told to be patient. A week goes by and still the incorrect balance. Called again and was told if I used my card there is a chance the card won’t work? How does that make sense. After this experience I will stick with my usual bank and not use this anymore. I advise others to do the same.

2 years ago, Kas247

This app is a waste

This is an absolute waste of and app and a card. You cannot add your bank, you cannot deposit a check, you cannot go to an atm and add money… the customer service line cannot assist in anything requested. They cannot answer your questions appropriately. Nothing works on the app. You have to completely change your payroll to put money on the card… and then have to change it completely back again… to show history that doesn’t help in any fashion. It must be done every 30 days! What a headache. This card is useless and worthless. I’m afraid I will loose all my money trying to ‘load’ this card.

10 months ago, Jay9Jay3

Closed my account

They closed my accounts due to suspicious activity but no one called me I had to find out while trying to get a Lyft to go pick up my daughter from school after being called that she fell down some stairs this was on Friday November 30th,2023 they said give them 2 business days to verify my account it’s now Thursday December 7th,2023 and their telling me my account is closed and the check I have being deposited to the account. I don’t know where my money is that was supposed to be on the card but they said they can close my account whenever they feel like it. DO NOT USE THIS CARD IT IS A SCAM THEY WILL TAKE YOUR MONEY WHEN YOU NEED IT THE MOST.

2 years ago, Drecca1986

Unable to access account

I’m frustrated with this APP. I haven’t received my daily text message with my account balance. I’m also frustrated my APP is not allowing me to log in. I have tried uninstalling and reinstalling several times and still getting same results. I have called the customer service # several times and haven’t been able to get a live agent. This is so upsetting. Since I have no idea of my balance or anyway of getting my balance I will be canceling my card and transferring my funds to my traditional banking. Someone needs to contact me in regards to this matter. I have tried all I can… frustrated beyond repair.

2 years ago, fallenmoon417

Can’t log in

Since yesterday I have been unable to log into my account. I cannot make a purchase for an amount I know was in there but I was able to for a lower amount. I think some of my money was stolen but no way to check since I cannot gain access. The reset password button just says “problem on our end” Currently on hold to talk to a rep and the hold music is the most ear assaulting horrible music I have ever heard. Pretty sure they picked it just to get people to hang up. Not happy with this card at all right now. The only good thing is the cash back but even that is not worth this hassle.

2 years ago, rachelw49

Can’t log in

The app won’t let me log in. It says my user and password are wrong. That’s not correct. I hit the trouble signing in link and the app states it’s having trouble on its end. I can’t get my balance update or use my card. The toll free number doesn’t help either. The automated system doesn’t share balance and transaction history. I have to wait to speak with a rep, but after waiting on hold for 22 minutes I gave up. Fix the app. Don’t tell me to reset my credentials. I tried that but the app says it’s not working. This isn’t user error. It’s the app. I see many other reviews stating the same issue.

5 months ago, Walker M G

Very misleading

This app claims to have a virtual card to use but that is a lie, they also claim to have your card to you within 7 to 10 business days I still haven’t seen mine I have actually had to cancel my card and order another Due to the fact it’s been over 5 business days sense I was supposed to receive it, and another thing soon as I applied for this Flex card my banking was changed so all of my earnings are deposited to this account and I am not able to even see my account to make sure it is correct. Very misleading. Michael Walker

12 months ago, Katt661

Horrible customer service

This debit card is by far the worse. They have poor customers service when an issue needs to be escalated. You will get the runaround, nothing but delays and hassle. my account went into the negative due to a technical glitch in their system and they can’t give a timeframe as to when it will possibly be resolved, but they see the error in the account. Worst customer service. This company is ran by green Dot corporation. I had to give one star so that I could submit this review but if I had a choice it would be zero stars.

1 year ago, Kesha_Marie

Pointless

My biggest mistake was not reading the reviews before getting the card. I got the card for the cash back rewards on gas. The issue is that I can’t link my bank account to the card. The app brings you through the process and then fails. I called the customer support number and they informed me that this feature for my bank is not available yet even though it goes through the entire process with Plaid to link it. (Maybe a disclaimer should be added about that along with notating that there is no eta available.)

2 years ago, Hannah10101010

Can’t access my cash back

I can’t get my cash back rewards money out or take any money out that I have previously put in from my bank. It can only go in (or out through spending). What annoys me the most is that I got this card so that I could earn cash back on gas purchases and it will say I have X amount of “cash back” but then that money won’t show up in my balance or anywhere for me to spend it. Also, it is super annoying that it tells me my balance EVERY SINGLE MORNING. Like I don’t need that. Half the time nothing has even changed!

1 year ago, Disgusted Flexer

Avoid if possible!

The only benefit of having this card is avoiding the $0.50 charge to have you pay direct deposited via debit card. Everything else is absolutely horrible. Transactions goes missing without explanation. When you contact support, they respond with by saying they know it is an issue, don’t worry your funds are safe, and will be replaced when issue is resolved. It’s been almost a month, and I have not received an update. Issue has not been resolved, and My funds are still unaccounted for.

3 years ago, 123modi

Avoid

I can’t get access to my account I’ve updated the app tried calling both numbers on the card and in the description and my last resort using forgotten username/password even though my username/passwords are the same and nothing. I need the money to go get gas for work and Pay bills this is a horrible situation to be in. Also I was never able to link the card with other banks or find somewhere to withdraw money without being charged. The app literally shows atms that don’t support them! Seems super shady to me

2 years ago, usatisfactory

You won’t get your money using the debit card.

Since Flex has made deposits available Mon-Friday I haven’t been paid in a week. I’ve been on the phone with support and flex says my payment was sent, green dot says flex never sent the deposit request. Now I have a weeks worth of pay in limbo. Flex support said that my information on the debit app didn’t match my information that flex has. So I changed the deposit method back to ACH and I still haven’t received my money. Best advice don’t use the debit card option. I’m tired of this HEADACHE!

3 years ago, Toki37

Works somewhat alright

Face login doesn’t work. Is not compatible with Apple Pay (even though the issuing bank works with Apple Pay). Unable to manipulate the notifications..once you turn them on, they seem to stay on. Interface is nice; if you’re an active Flex driver…you tend to get paid faster via this card versus other means but the lack of Apple Pay compatibility and funds transfers hampers the enjoyment of it.

10 months ago, The Family 2009

Cut Up Threw away: USELESS

Cut Up my card and threw away card is useless. My money I should be able to spend however I want but they don’t see that way. I tried to place a online order for a part for my car kept getting declined even though have plenty of money. I reach out to support and they say they don’t allow transactions to international companies… this company is located in California USA so not international company. So obviously their system broken but they say nothing they can do. Yet buy a screen protector for my phone and transaction goes through just fine to a China company… so allow China but not USA… It’s my money if I wanna buy something from Mars what’s it to you…. So since card useless I cut up and switched cards new card lets me spend money how I want oh and also supports Apple Pay which this one doesn’t..

2 years ago, Azmegan

terrifying

no cash back reward is worth the hassle of this app. YOU MAY LOSE ACCESS TO YOUR FUNDS bc you can’t log in. user name & password saved in apple key so it is definitely correct? doesn’t matter. this app will tell you it’s wrong, then the “forgot password “ option doesn’t work. dead link. so you call the number on the card. left on hold over an hour listening to the most annoying, insane music ever. only to get complete incompetence IF they answer. after only 1 week, i am closing this account. DONT ALLOW INCOMPETENT SHADY APPS TO CONTROL YOUR FUNDS.

1 year ago, AtlMonica

Horrible

I’ve had the card for a while with no problems but these last couple of months have been horrible. I like the cash back but the headache of trying to use the card isn’t worth it. The card is constantly getting declined with money on it. I had to change my direct deposit because of this issue. There’s no point in having the card if you can’t use the money on it.

2 years ago, JJJJK5

I continue to have issues with this app. I am supposed to get a deposit for $350 today and it still has not gone through and the app is having login issues once again. So frustrating cause that’s my hard earned money and I can’t even access it. It’s supposed to go through first thing in the morning. You all push to get this card and tell us we’lol get all kinds of rewards but half the time you can’t even use the app and it has issues ALL THE TIME!!

7 months ago, bossmann99220

money

this app should have zero stars! do not i repeat DO NOT get this card or the app. its a scam they stole so much money from me and the disputes are worthless because there’s no one to really contact they just build a case if they decide not to give you your money back they won’t! i’m so dissatisfied in everything this app and customer service it’s horrible! easy for people to hack your card and account! the service is horrible!! they do not try to help you and only have one number

2 years ago, randomnickname...

I should have listened

You would think I would have seen all the 1 star reviews and ran the other direction. Nope. I applied for the card and downloaded the app like an idiot. I switched from a perfectly good debit card to this just to get a few pennies worth of cash back on gas, and now I guess I just won’t get paid at all! Money was sent to my account, yet nothing is pending and $0 balance. I’m pretty upset. It’s not an issue of waiting, the money is just gone. No one knows what happened.

3 months ago, ….plus….

Worst card ever

This is the wrost card to have for one they don’t care about your money they sad team I understand and really don’t. Second it’s always foreign people who really don’t understand you nor what you are saying to where u have to repeat yourself over and over I would only use this card to load money and use for here and there I have used plenty prepaid card and this one I will not recommend to NO ONE…. I wish it was a option for no stars

2 years ago, Markery1

Why such a low rating? It’s good

I never had any issues with my at all. Most banks charge a monthly fee, don’t have chat support, etc. And 6-12% off gas for being a Flex driver? C’mon.. that’s the whole point of it imho and it’s an attractive incentive.

12 months ago, Real Chef 2

Flex card

So far do good Only thing I don’t like is the non English speaking associate who don’t understand my issues Cash back is not available just growing fake money for nothing But it’s ok for what I need it for

2 years ago, Kshephe2

Can’t login to app

Haven’t been able to login for 2 days now. Called yesterday and the rep said their system is down. Yet another day and still unable to login to app. Worse part is i cant even call the automated line to get my balance nor can i login to a website to get my balance.. only way i can get my balance is to wait on the phone for 40+ mins for a rep to answer. I am outraged at this lack of availability to get my balance

3 years ago, Nikkki Lee

Works when it wants to.

You can’t call customer service for your account balance, when the app will not let you log in. I didn’t forget my password. Everything worked fine hours ago and now nothing. There’s nothing wrong with my internet connection, it’s this darn app. It would be a great card if the app wasn’t so unreliable.

6 months ago, Seedick

Helpful

Convenient and filled with functions to put your earnings away and name your transactions

11 months ago, Sha thaGreatt

Don’t use them this will become your worst nightmare

Don’t use them even the customer service are helpless every buses debit card has rewards go elsewhere card replacement takes 16 days and bank transfer’s 5-7 days no overdraft and u can’t connect them to plaid or use account and routing number purchases. The cash back rewards are a gift from the headaches but it’s not enough to deal with it.

1 year ago, My Honest opinion fr

Customer service is HORRIBLE

Outdated gui and system when contacting the help department for your card and account. They’ll make you wait over 5 minutes for a response, send you a message when you are not looking and then countdown from 30 seconds if they don’t get a response in that time they will cancel out your chat and you have to put in a new ticket. They are also very rude.

1 year ago, shelcarter

Worst Financial App ever

Took me over a week to even activate my card. Now I try to link my bank, because honestly after all the calls I have had with these people, I don’t trust them with my money. I really wish they would quit apologizing and fix it. I have an Uber Pro card that is also Green Dot. The app always works and the people when you call in, know what they are doing.

3 years ago, Everynicknameisbtaken

Thee absolute worst

I hate this app.. I can’t log in I tried calling to speak to someone it wouldn’t even let me it would ask for all my info the say a error has occurred and hung up.. can’t even activated my card. It sent a notification saying my funds are available but yet and still can’t log in or use my card. DO NOT WASTE YOUR TIME it will drive you crazy oh and the Face ID doesn’t work 🤷🏽‍♀️

2 years ago, BekBek76

Transactions take too long to clear

I’m pretty good at keeping track of things, but this app…it takes way too long for transactions to clear on the card. Also, I haven’t been able to access the app all day. I can’t even see my balance or what transactions are pending or complete. Ugh.

1 year ago, Willafortune

Card never works even when funded

My card gets declined all of the time. Got stranded needing gas yesterday because it just kept declining even though funded AND YES it was unlocked. Once I get the funds on it off, I’m trashing this card and waiting for the class action law suits for late fees and reinstallation fees accrued because we couldn’t access our earnings to pay our bills on time.

2 years ago, Bret J

Can’t login now!!

I just signed up yesterday, created a user name and password and was able to login right away. The next day I tired logging in with the SAME user name and SAME password and now its saying that my credentials are invalid? What’s going on with this app? After reading all the reviews of all sorts of issues, I don’t know about this now! Disappointed.

2 weeks ago, Bryant2481

Can get in to the app

Anybody is having same trouble I don’t change password or anything and it dont let me go in to make a bank transfer or at least check my balance 😢

2 years ago, OreoAnd

App hasn’t been working

The app has not been working for a few days. This is extremely frustrating because how can you check your balance? They won’t tell you over the phone?! I’m confused as to why I don’t have access to my money/account???

2 years ago, Unhappyz2014********

App login issues

I have been unable to log in and unlock my card so I can receive my funds from working and I’m a single parent trying to provide for my child. I am currently on hold for 45 minutes, the system hung up on me earlier. This is ridiculous it’s been down for 3 days no updates no one helping. I need my money.

2 years ago, ddneal

Can’t log into my account

I have been trying to log into my account since yesterday an still can’t. I try to call customer service but I can’t get through. When can I log into my account

1 year ago, gateclassic

If you lose your card that’s it 🫠

You have to order a brand new card with no way to get your money when you need it right then and there.. why have card on the file of you can’t view it’s account numbers as an emergency backup? That should be like a liability standard. What’s wrong y’all can’t afford it?

2 years ago, dirir

No apple pay or Zelle

Add the ability to add the card to Apple pay and enable Zelle transfer. It does not make sense to wait 5 days to transfer money to one’s bank account. If someone loses their, allow them to add a digital version of the card in apple pay til the physical card is received. Start working on these 3 issues. The rest is minimal.

2 years ago, Kokomi94

Payroll block

No connection to capital one. No atm where you can actually deposit. They require all direct deposits to be labeled as “payroll” and every 30 days or you can’t even deposit a check. Working as a contractor for 10 years this is the worst system I have ever worked with to be able to manage my finances.

2 years ago, supermario580

Basic app with basic features

You can only interact with your account via the app. You cannot call to get balance information or initiate a transfer. When the system went down for 2 days, this was a nightmare especially if you had your card locked.

4 years ago, Hi NrGy

Garbage!!!

After numerous conversation with different reps, I STILL CANNOT LINK THIS CARD TO MY CAPITALONE BANK. Their customer reps are clueless how to fix it, tickets were sent to fix, but no feedback was ever given even after 2 weeks of them receiving a reply to the ticket sent. Customer service is non-existent with this people. I requested for my account to be closed. Not dealing with the headache and incompetent reps any longer.

Description

The Amazon Flex Debit Card is the easiest way to manage your money from anywhere, anytime. Access these features and more • No monthly fee • Lock your card if misplaced, lost or stolen¹ • Keep track of spending and cash back rewards • Access to 19,000 ATM locations² • Mobile Check Deposits³ • Set and track savings goals with Vaults • Check your balance online With the Amazon Flex Debit Card app, you can also track cash back rewards—rewards available exclusively to Amazon Flex delivery partners.⁴ • Up to 6% cash back on all fuel and eligible EV charging purchases⁵ • 2% cash back at Amazon.com and Whole Foods Market • 1% cash back on everything else Once you sign up, you can use the app to: • Track the delivery of your card • Activate your new card • Set up Direct Deposit • Transfer funds from another bank account • Categorize your personal and business expenses Learn more about the Amazon Flex Debit Card at https://flex.amazon.com/amazonflexrewards/debitcard Other fees may apply. See Deposit Account Agreement for Terms and Conditions https://secure.amazonflex.greendot.com/account/legals/daa.html 1. Previously authorized transactions and deposits/transfers to your account will function with a locked card. Funds are protected from unauthorized charges. Prompt notice is required. 2. Other fees apply to the Amazon Flex debit Card. 3 free in-Network ATM Withdrawals per calendar month, $3.00 per transaction thereafter, plus any additional fee that the ATM owner or bank may charge. Please see the Deposit Account Agreement for details. 3. Additional customer verification may be required. Other fees and limits apply. See Deposit Account Agreement for details. 4. Maximum cash back limit of $500 per month applies across all categories. Additional terms, conditions limitations and exclusions apply. Rewards are subject to change at any time at our sole discretion. See terms and conditions for complete details. 5. Earn cash back for electric vehicle (EV) charging purchases at stations operated by these participating EV charging networks: Electrify America, EVgo, Blink Charging, Shell Recharge Solutions, EV Connect, PowerFlex, and AmpUp. List subject to change. Bank account opening is subject to identity verification. Banking services provided by and the Amazon Flex Visa® Business Debit Card is issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Neither Green Dot Bank, Green Dot Corporation, nor Visa U.S.A., Inc, or any of their respective affiliates have any responsibility to fulfill any rewards earned by the Amazon Flex program, including products, services and discounts provided by Stride. Green Dot Bank operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation. ©2022 Green Dot Bank. All rights reserved. WE UPDATE OFTEN AND YOU SHOULD TOO: Regularly updating the app will give you all the latest features, security updates, and a much smoother overall experience managing your money. Questions about your Amazon Flex Card? We’re available 5am to 8pm PST/7 days a week at 1-855-676-0168 or by messaging us through the Amazon Flex Card app. Technology Privacy Statement: https://secure.amazonflex.greendot.com/account/legals/technology-privacy-statement.html