Things to improve: Stop sending offers when people are sleeping. Stop holding people accountable for things they are doing wrong. The dashboard has gotten worse since last year. They used to take things off in a timely manner now they don’t. I just got marked for a late package when I didn’t have any late packages. I take the ones that are due first then the rest because it isn’t the drivers fault if your package is late - it’s a warehouse issue. Regardless I refuse to be held accountable for late packages so I take those first and y’all still tried to put one on my dashboard?!? Start allowing people to pick up two five hour shifts a day. Not everyone has a gas friendly vehicle that they can do short shifts in. I use the same amount of gas for shorter shifts so I only do 5 hour shifts and y’all have cut us off from being allowed to do two per day. Not cool.
Safety suggestion: Create a “dark mode” for the flex app. The bright background of the flex app is very hard on the eyes while driving and delivering after dark. In some cities and counties, it is illegal to drive with a light on at night while in the car because of how hard it is for the eyes to focus on other vehicles, signs, and road hazards. The bright white background of the FLEX app makes it difficult to refocus on the road and on obstacles while driving and delivering in the dark. Please make an effort to change this incredibly dangerous part of the flex app. The bright white background of the FLEX app is dangerous while approaching homes at night; it drowns out surrounding vision making it difficult to see oncoming obstacles, such as steps and curbs. More so, it also makes it very difficult to see potential threats such as a stranger approaching or a dog approaching in the dark while delivering on foot. Please make an effort to change this incredibly dangerous part of the FLEX app. I have tripped and fallen twice while delivering packages at night while using the FLEX app. I have also been approached by strangers at night while using the FLEX app to complete a delivery. Due to the bright white background of the flex app, I was not able to see these hazards or potentially dangerous situations while delivering. Please make an effort to change this incredibly dangerous part of a FLEX app.
Experience went from amazing to protect your mental
Good offers don’t come through anymore. I’m usually scheduled a week out and for the last 2 and a half weeks I’ve scheduled maybe 3 offers, forcing me to work with other delivery platforms. I’ve done Flex since January ‘22 and the experience has drastically gone from great to bad, to find something else immediately. Im a full time college student and full time Flex driver…..this no longer pays the bills. I scheduled a route for 3:30am, the license scanner was malfunctioning, I called support to check in and was told they were closed. HOW and you have hundreds of drivers on the road! Flex support will lie to the drivers in a heartbeat. Something was reflected on my standings negatively, I reached out, they said it was beyond my control, they’ll remove it…..within the next 24 hours I got an email WITH NO EXPLANATION saying they aren’t removing it anymore……I don’t mind driving far out, I love to drive, that’s why this job did fit perfect for me at one point, but now I don’t recommend it for anyone’s mental health…..there is NO advocacy for the drivers, the customer can say absolutely anything and it’s the drivers fault, with no investigation whatsoever, ONLY until you email them and ask what’s up will they do any type of looking into it, and even then it’s 50/50. I don’t recommend it AT ALL. If you’re a college student, PLEASE look into work study like I am. I start soon and couldn’t be happier to leave this behind!!!!
My experience was not bad initially. I delivered packages the first half, of my very first route with ease. Suddenly, I encountered several addresses where the in app gps brought me to unsafe locations. I ended up using my personal app and was able to make the delivery. The same thing happened on my next route. Most of the time you will be brought right to your destination and other times you will not. Be prepared to use other gps apps. Another issue is payment. I changed my payment option to a debit card from banking account since it takes longer to receive your money and it just not a good idea to link your bank. I realized I changed it right before payment so I had to wait until they confirmed my debit card. That is fine. A week later, I am fed different information with the same information related. Trouble shoot, trouble shoot, trouble shoot. To date, I have never received a payment because they keep stating that my debit information is inaccurate. I have reviewed it over and over and there is nothing to change. I also verified my bank accepts ACH since I receive money from other vendors using this method. Still nothing. I am simply out of a couple hundred bucks as they keep telling me to trouble shoot my issue, that cannot be fixed because the issue is not on my end. Ultimately, I have decided I will continue with other apps to earn holiday cash.
So, I will start with the positives! The money itself is pretty good compared to other delivery services. The job itself is pretty easy: in regards to loading the packages and delivering them. That’s the positives. So, I’ll repeat a lot of other reviews in regards to the “blocks” you have to accept. My first day I literally was sent 50 mins away from the warehouse and then once I start delivering, I quickly discover that I’m delivering up and down the Ozark mountains on not dirt roads - but big red clay with rocks sticking up and out all over the place along with some of these being so narrow my little compact car barely fit. Then, my 3 hour block was up before even 1/2 way through my route. I call driver support and they tell me to deliver what I can and call back before my last delivery so they can mark my time to pay me extra. I didn’t get it all done but I did get paid for my extra time that day. Not having a clue as to where we’ll be going is a problem! However my biggest issue is them not paying for my time when I’ve been told, thru chat that I took screenshots of, that I will be paid for time worked beyond my block. Three different occasions this has happened and I have not been compensated. Isn’t this illegal??? So, if I am not done by the end of my block and I return the pkgs to the warehouse, I could be terminated for not doing a good job. I don’t mind working BUT I DESERVE TO BE PAID FOR MY TIME!
When you go and loook for jobs there is never any slots for hours at a time. Many people are using bots to accept the blocks that are being giving. It’s almost impossible to get blocks when they are also being offered 10mins before the start time of the block…you will need to watch the app for hours at a time before you will have a block show up. I understand it’s about how many people that are on the app but you should be able to see the blocks that will be given in the day. Let people see something other then “sorry come back later” that wouldn’t make people want to work more. Plus for the new comers there should be more slots for us to come up and hit lvl two like everyone else. Everyone else sits at lvl two making it harder for the new comers to get there as well when jobs won’t show up and most of the blocks are given to the people who can pick a schedule. How are you. supposed to get to level two when you can’t even see the jobs lol. You should have the option for everybody not just people for level two. We would like to work just as much but it’s very hard to do so. Plz make a change, this would be an amazing app if you just implemented more for the new comers. Just add more slots!
There are 4 levels that they offer to reach via deliveries. These levels are updated every 3 months. The first month of childbirth is super good. But once you reach the second level, the offers disappear for about a month. That is, it is almost impossible to reach the third level and higher. Payment for delivery is also very interesting. usually paid $21 an hour. But when you take it, after 5 minutes they can deliver another 3-5 blocks, where the payment will be 30+/hour. Of course, you can only see this on the second account, as yours will no longer show any offers since you already have it. Injustice here at every step. There is also a level by which your rating is measured, how many points you will be awarded. Points can be multiplied by 2, 3 times. It all depends on what rating the "customer" gives you. Of course, you don't know if it was really a customer. Most likely, it is not in anyone's interest for you to be a very good employee with a high rating. Your wishes are never accepted, both regarding the delivery area and the days and hours when you want to make deliveries. It is also important to take into account that you may be sent with deliveries 50-80 miles from the pickup location. Then you will make a lot of miles, spend a lot of time, and earn just like an ordinary dog (a bone without meat).
When you go and loook for jobs there is never any slots for hours at a time. Many people are using bots to accept the blocks that are being giving. It's almost impossible to get blocks when they are also being offered 10mins before the start time of the block…..you will need to watch the app for hours at a time before you will have a block show up. I understand it's about how many people that are on the app but you should be able to see the blocks that will be given in the day. Let people see something other then "sorry come back later" that wouldn't make people want to work more. Plus for the new comers there should be more slots for us to come up and hit IvI two like everyone else. Everyone else sits at IvI two making it harder for the new comers to get there as well when jobs won't show up and most of the blocks are given to the people who can pick a schedule. How are you. supposed to get to level two when you can't even see the jobs lol. You should have the option for everybody not just people for level two. We would like to work just as much but it's very hard to do so. Piz make a change, this would be an amazing app if you just implemented more for the new comers. Just add more slots!
I currently work for a local DSP which I absolutely love but this app has had nothing but issues the last 2 weeks. I normally run rural routes and the offline maps have been super buggy. Even if I have service the app closes out on me randomly which loses me at least 20 mins multiple times through out my route. Not only this but if I don’t have service and switch to airplane mode the app will have you drive circles trying to load a map that should’ve already been downloaded. Flex thinks certain roads are 5 mph instead of 55 mph. Flex also thinks there are roads through people houses or yards a lot of times. Needs updated badly. Suggestion: the delivery drivers should be able to leave notes for future delivery drivers about certain stops. Let’s say they have a beware of dog but the dog is super nice it’d be nice if I could let my coworkers know in app that way when they pull up they can see via the app that someone else said the dogs were ok. Or if a customer has specific instructions (elderly people don’t know how to add notes for delivery) or the gps is off (which happens all the time) theyll know what to do from the other drivers comments.
Ya I kept getting taken back to a address that was wrong it said in the notes but wouldn’t let me move on while I’m going in circles I almost got in an accident with a lady that didn’t stop I had no sign but I felt I needed to stop because she was not and she went right threw it so as I’m trying to gather myself and I pull over try to call dispatch twice got no answer this was first day I had no clue what to do so I drive back to see why I was not able to skip it and if I could get help because I was told I would get off at 7 so I planned a babysitter till 8 and the lady at dispatch told me I was abandoning my route and pretty much made me fill like a failure when I wasn’t going to get no help because I drove back and didn’t text her ?? Who doesn’t answer a phone to someone new that had no idea what to do besides what I was trained to call dispatch so I went home upset and then before I was leaving to get my vehicle all the people in delivery part was talking crap like ya she just abandoned her route she left ? There app is horrible has u running in circles back and forth confusing hard to follow and yes drive at same time it’s not possible seen someone today with there door wide open driving we got taught that’s a no no major I thought I did my best and I felt so lost that day hurt fillings
App needs to glitch less & support team could use more training
Flex application tends to glitch a lot- whether it’s the GPS, when having to scan your packages or attempting to lock in delivery blocks. For support team members- it is frustrating when you attempt to tell them the issue you are experiencing and it is extremely hard to understand them or they tell you what they understood vs what the issue is that you are trying to explain to them and some of them are just trying to rush you off the phone. Especially some calls are extremely hard to have with them if the pick up store is closed for the night when you arrive complete a pick up. The same incident happens but another team member picks up and they are either rude or telling you something different. Other team members tell you in similar previous incidents and that are kind and easy to talk to and other either frustrated and/ or don’t generate offer to generate a ticket and it effects your “standing” on your dashboard for future delivery blocks. I’ve asked to speak to a supervisor in the past and I’m quickly told their isn’t one either.
The app bugs out all the time. I’ve had to take 2 lunches when I had no time bc it forced me into the second when I had to switch phones. The gps is like when they first started, you don’t know which way to go a lot of the time — you look like you’re going sideways, it will be too slow to update so you’re at a stop sign & don’t know which way to turn bc the map is confusing. It will take you a suuuper long way when you could have just taken a left somewhere, it will route you in ways that make no sense. It will say “continue onto unknown road” a lot when there are signs. Most times it’s someone’s long driveway. Getting onto off-ramps it won’t tell you correctly when to take them or won’t say explicitly take the turn. Sometimes I will use my own google maps instead for my longer distance driving bc I can’t trust this app. Also the voice is spotty, won’t always tell you when to turn or when you arrived so you pass the place thinking the voice will say it. Especially if there’s people tailing you going 55+ miles an hour & you’re delivering to businesses on a highway it’s super stressful. Now if this app worked better & wouldn't crash, etc, maybe this job would be somewhat okay. Otherwise, nope.
I did one of the shifts on Monday, the app still says I have no earnings and you are supposed to get paid Tuesday and Fridays. So it’s false advertising because you are supposed to get the money from the shifts you did prior. Also been trying to talk to someone about it and you can only email them about your account. The support team had me feeling like they were getting paid for nothing because some didn’t help me at all. The way you return packages is ridiculous because if it’s closed you have to return the packages before 10am the next day. Overall , the work is pretty easy. I wish the app would find the best way to do the drop offs. I wish you could see the drop offs before you accept. You have to pick up the packages first before you see the actual location. I definitely would recommend if they fixed these issues but right now I would not. I will be also sharing to my 4000 friends on Facebook and all my family members. I need my money to go work , i obviously need gas. Which is okay because since I can’t work until then. They lose out on the extra help.***UPDATE they sent me an email saying you get paid the next business day so You don’t get paid Tuesdays or Fridays . You get paid Mondays and Wednesdays.
Here’s an instant offer, actually no, a driveway safety tip instead.
If you get a push notification for an instant offer, you might be able to see the details if you tap it. Often times when you click to open the push notification, you are presented with a repetitive, not so useful tip intended to help you deliver better. This doesn’t happen all the time, just occasionally. Why is that so bad? When this is presented when opening the app, (a bug, a bad R&D decision, Jeff Bezos -pick one) prevents the instant offer push notification from loading. Since there’s no way to get back that push notification, and there is no place In the app to retrieve your instant offer, continue to sit idle because you’re never going to get it back. What you have to do is ignore the push notification, Open the app from the home screen or recent apps, reject whatever information shows up when opening the app, and then open the link from notification Center. But seriously why won’t they fix this bug? I’ve only filed it several times, I’ve lost probably about $1000 now in instant offers. When in motion, it’s hard to remember to do this convoluted workaround. Nor should I have to.
I love this job on one hand but on the other hand it’s hard to schedule blocks I’ve been working for this company sense December 1st in the beginning getting blocks were easy then once I reached to level 2 I didn’t get anything for 2 weeks I texted support an asked them why I wasn’t getting any blocks they told me they couldn’t understand why I wasn’t getting them so they said they will fix the problem an I should be good to go in a few days well 2 days later I started getting blocks again the blocks were coming in one right after another so I went threw all of January up until here a week ago getting blocks but then here recently in the last 2 weeks blocks would show up I click on them to schedule them an it will say block was already filled it wasn’t even up for a second an it was already filled I really believe people are using bots to schedule there offers which isn’t fair to everyone else I wish amazonflex would fix this problem make it where they scheduled a offer an confirm there not a robot there app tells you they do that but they don’t
The pay is decent although as many have stated after taxes it doesn’t amount to much. In my area usually bellow 18/hr after tax. This would be fine if they didn’t reserve the furthest most desolate routes for the flex drivers. They’re usually an hour out from the hub, I’m a rural area with no paved roads. Little support is available. They have delivery locations that can’t be reached, or that are outside of the actual delivery location. My most recent trip I had to call multiple times because the drop off location was further from the actual home being delivered to. The number one change that could and should be made is showing the route prior to accepting. I understand it may be because they don’t know the specific load prior to pickup from the depot, but then again they should be specifically assigned once accepted. It would be great if connection in the warehouse was improved. Many times I have to waste time once I am loaded because the app can’t connect and start the route before I leave the hub. Then when I leave it tells me I’m not at the pickup location although I’m all scanned and ready to go.
Well you guys should also look at all these factors that make your program inefficient and in some cases even poorly structured kind of hoping to take advantage from the necessity of a lot of people looking for income. All the staff from customer service to warehouse needs to be trained to make this program more efficient. There are too many delays that add up a great amount of time lost in stuff that can be done quick. Blocks because of warehouse staff unorganized have us waste like 15 to 20 minutes, packages mapped out without really checking if that’s the most efficient route have us to go back and forth to almost the same delivery locations, not paying attention to customers’ notes saying you can deliver packages at gates that are a little far from their houses so we have to call support waste like 10 minutes talking and trying to marked packages as delivered, super far locations very bad roads, a lot of miles, gas, etc. This program is not paying enough or what’s really deserved. Sure you can say look for something else and I am but I feel with the necessity to say what I think so we don’t have or stop having jobs that in some cases feel like slavering people.
Would be nice before we accept a route to be able to see what area we’ll be working out of like most apps do so we can plan things out better. We’ll know what to expect and we can know if we have enough fuel for it. I’ve been seeing some people complaining about mileage because they have to go too far out. I believe if you give that info there will be even more people taking offers, I would. I haven’t taken one offer yet because I don’t want to go in not knowing what to expect. I don’t want to have to turn down a offer because I’ll have to take my car too far out after meeting up with you guys for my route. That’s a waste of my time, gas and especially wasting you guys time. If you guys can give us times and how much we’ll make how come we can’t see where the route will be ran at? I know there are some people on here that don’t care and would just jump to it. But think about it, there are good workers out here like me that are just cautious and that think before acting. You guys are doing pretty good right now but just think about how many more drivers you’ll attract if you add that feature 🤔.
My route yesterday was horrible! Had me in a area where the app completely crashed! Customer service was rude, talk over you, no compassion for your issue or frustration, and you can barely understand them, need driver support assistance that can speak English clearly. The app had me going on rock roads I do not drive a huge truck! You all will not repair my car if damaged. The app also tried to take me into a lake twice! I had no way to call for help seeing the app crashed! My route went over it’s time. Because I had to keep driving far out to get a signal and reach support and start over. I’ve been a flex driver for about 4 years now I use to love my side gig, after yesterday I’m truly hurt by the customer service and the app completely just not working! I had to use my Apple Maps or Google maps a few times! Just to find a way to the customers. It’s never been this bad! To the point I have to write a review! The pay could be better especially when we are inconvenienced like that! nobody seemed to care and I was still trying to find a way to deliver the packages.
I started doing flex a while ago and it was normally 30-35$ an hour but I noticed they dramatically dropped it down to like 21$ an hour which after taxes is like 16$ an hour it's not even worth it anymore cuz the packages are the same as before you would think since the pay is lowered it would mean less packages but no but the main thing I don't like is how bad the signal on the app is. I had a block from 6:45am-10:45am showed up to the station on time and everything started the face verification which says it shouldn't take more than 30 seconds. That's a lie. It takes anywhere from 1 minute up to 20 minutes depending on how the signal wants to act. It has made me forcibly miss two blocks that I was at the station ready for and now won't be paid for even though I was at the station and the app kept failing. Took over a week for some answers just for them to say I wasn't at the station and they won't pay me even though I have screenshots and dash cam that say otherwise. Multi million dollar company and their app is straight trash.
Very rude unprofessional and ignorant hub employees! Normally same location (I normally don’t accept block from there but I did that day!) Deactivated me because I defended myself against such people you hire? And before you spoke to me about the incident? And refused to accept the video I recorded or listen to the phone call of the guy yelling at me while on the phone with support trying to file complaint or report on “the boss” who refused to provide his name! Thanks! Future flexers know this- tip: be ready to Shut up and eat crap without talking back! Word to the wise grab the name of these such people BEFORE you hand your ID over before you start putting the packages in your vehicle! They will not talk to you or ask you anything of the situation before deactivating even if you’re in the middle of a delivery block at 4 am with 45-50 of their packages in your car! App overall has a lot of bugs map issues and driver support is not good at all! Customer service through the app and at the hub stations are horrible! Wish this experience could have gone a different way! But somehow my standings are “fantastic” but I’m deactivated! Again thanks!
I love delivering smiles to clients on your behalf And I do so with so much pride, professionalism, care, passion and enthusiasm however is SO MUCH UNFAIR that my performance review is based on a missed package when the package have been given or delivered to the client and you believed the client putting My loyalty to you under the table and measuring my performances base on clients story. What about investigating more whether that is a client that typically would report missed package to avoiding paying for it or to get a 2nd package or item. What about taken both stories in consideration and filing claim thru your business as loss and replace your clients item but don’t put the blame on me when you know my record impeccable base on my background check you did. Review these issues improve your consideration, loyalty and treat you flex contractor driver better. Thank you.
Great App but has a lot of issues be prepared to drive 100 miles
The actual app is pretty good except for the navigation that will frequently send you up the wrong way of a one way street. Even when you report the mistake it doesn’t really fix things on the navigation part. Next is the customers. The customers seem to lie about receiving their packages. This effects your standings a lot. It happens nearly every trip you take especially in the urban areas. In the suburbs customers send their dogs out to attack people that don’t look like them so carry a knife or pepper spray. Make sure you are licensed to carry as well. Everything else about the app is great. From the next day payouts to the variety of time slots you can select from. It is truly flexible especially for those who have families. They will send you over 100 miles away from your home even for a 3 hour block. You never know where you will go. You could very well end up 2 states away from your home once your route is complete. They don’t take in consideration your profile address when setting you up for deliveries.
You accept a block and you are expected to get there at the timeframe they give you. They give you 5 mins after the time you arrive to be there. They even tell you the time to be there in the app with the 5 mins. So it will say be there at 7:45 and then it will say arrive at station by 7:50. I arrive at station at 7:49. It just turned 7:49 so it’s not like it hit 7:50. I check in BEFORE 7:50 and I get a message saying I missed my block. So I drove all the way over there and wasted a lot of gas and time just for this horrible company to deny me a block, and better yet there is no customer service. In the app I tried to call, but it said they were closed. It is 7:52 at this point. What trillion dollar company is not open for customer service which is important on an app gig job. So there was literally nothing I could do but send an email and maybe they’ll get back to me in a day or something to tell me something I don’t want to hear. Thanks for wasting my time and money. There are other gig jobs that pay more with 24/7 customer service. This is just ridiculous.
I only took this job to make extra pay I’ve come to find out they care nothing about their employees. They send us out to the most desolate areas and unsafe areas to work. I got to the station one particular day and the weather had gotten really bad I told the staff there that I felt unsafe to drive in this weather, their response was well if you don’t take it you will not be able to drive again at which point I was told it’s a refusal if I didn’t take it so I guess the packages were more important than my safety. Now onto the next issue I had to cancel 2 different runs because of all the potholes in Indianapolis of course I didn’t cancel before the 45 minutes because I had no idea I was going to hit potholes so of course that was counted against me. Now here’s where it just really blew me my sister was rushed to the hospital and remained there for over a week she takes care of our 80 year old bedridden mom I missed an assignment due to everything going on of course I had to go take care of her and they TERMINATED me. I’m just totally flabbergasted about their lack of care for their contractors.
The app is always freezing when you’re delivering and can’t calculate routes, which slows you down. It gives horrible directions. Not to mention, sometimes they don’t give you enough time to deliver all your packages. Like my last shift was in the morning from 7:30-9:30, and it literally assigned me all 7:00-9:00 packages and then marks me down for being late the last few stops. Well no duh I’m gonna be late if I show up at the warehouse at 7:30, have to wait to be assigned a route, scan and organize all my packages, and then you only give an hour to make all the deliveries when I’m supposed to have an hour and a half. The app literally showed me not finishing my route until 9:12 leaving the warehouse, so why am I being given routes that have to be finished half an hour before my shift ends and then getting in trouble when I’m late. I’m literally being set up to fail. And the app doesn’t calculate for heavy traffic or if the app gives you wrong directions, which it does ALOT! I’m sick of being penalized for things that aren’t even my fault.
Maps are not up to date. Wastes your time taking you the longest route to get to an address. Delivery spots are not on the map accurately so you have to waste more time calling support in order to mark your package delivered this is including at 3/4 in the am so you look weird outside of peoples home. I feel so unsafe because i think the people in the neighborhood might think i’m a threat because it takes support forever to answer. App takes you way into the woods sometimes at night where there are no lights. App sometimes just stops working in the middle of the route. App has not allowed me to check in causing me to forfeit my block by default even though i was there way before my time. Waste of time, money and energy especially when its the crack of dawn. App doesn’t show you hubs nearby, you have to drive 30 mins away to get work. This has been my first week and it has potential to be something really good. I was so excited to be able to supplement my salary but its been such a hassle and energy drainer I don’t know if it’s worth it at this point. Very upsetting.
I was accepted about 2 weeks ago to start with Flex but haven’t had a chance to try it out or schedule a block due to the horrible functionality of the app (even after all required updates). I get about 20 push notifications a day about “increased rates” and available blocks but every time I try to go to the app it says I’m temporarily logged out and need to login. I enter my password and it just circles forever. I know my password is let the issue as my OTP text comes through but it rarely pushes me to the screen to enter it. The few times I did get in there have a only been a few blocks and all at weird random times right in the middle of the day (which doesn’t work for people with regular 9-5 schedules). Once I am actually able to get in I will turn the obnoxious push notifications off! I don’t believe I will actually schedule with Flex due to the lack of functionality with the app. I’m too scared that I would pick up packages and then not being to get in to see where I’m going!
What really bothers me about this app is that they love to deactivate your page in the midst of a work week and then send automated emails in response instead of taking care of the issue then and there. It didn’t take you long to deactivate my account so I shouldn’t take you that long to respond.? It really just shows how disposable some of us drivers are to them. Secondly, they need a reason for cancellation section so you don’t have to go through what when where and why. There are times where drivers will leave on time or leave early and not be able to make it due to traffic or some unforeseen event happening. They don’t care and that’s not right! You have to fight like crazy. They recently deactivated my account for no apparent reason one day and I had to send so many emails to get a response it was ridiculous! Anything and everything can affect your standing with them even if it is out of your control. I do like to drive with them but not at the cost of this headache and they also need to put up more shift and better shifts for newcomers.
I like being able to use this to make money especially because I can make my own schedule since a babysitter isn’t always available this is perfect for me. However, there are so many glitches and problems with the app. The maps will send you in circles when doing deliveries which wastes gas and add more miles to your car. For example your going down a street, your next stop is on the left in an apartment complex, the maps makes me turn right and go in a big circle just to end up back on the street I was originally driving on and turn into the next stop apartments. So you have to look at the map to see and pretty much make your own rout to your stops since they do stuff like that. Another thing, anytime I get on the app it always goes back to the checklist you have to do when signing up, i have to close and reopen it couple times to get the regular screen which is so annoying. So many more problems but these are just a couple.
The navigation is terrible have to use waze or apple navigation while you are delivering packages I miss a few schedule blocks in which I wasn’t aware of the guidelines to forfeit schedules 45 minutes before start time but after I starting completing blocks I did about 5-7 schedule blocks within a week as flexible part time gig but they love sending flex drivers 25-60 miles away out deep in the country where there no smooth roads and some of the areas in these neighborhoods looks like the 1950’s with the mailbox with address half mile away from actual house in which the navigation will mark you as not in your when your are literally standing on front porch dropping off package but sometimes you can get lucky and get schedule blocks with the city limits from the warehouse but most of times long distance time and mileage will put serious wear and tear on your car money isn’t worth the wear and tear Bezos is a billionaire because he is underpaying flex drivers as independent contractors good for side supplemental income but not good compensation for your car
While the app isn’t perfect, none are, it works pretty well most of the time. As far as the job itself goes, the biggest issue I have is getting too many of the routes that have you driving nearly an hour before reaching the first delivery. You know what that means, when you are done you can be an hour from home. Sometimes I feel like the flex drivers are getting more than our fair share of long distance deliveries because it’s our vehicles that are on the line. When the winter days get short I won’t take routes in the dark, you never know what you will get and I’m not willing to find myself miles from any town on gravel roads and possibly sketchy connectivity. I do like the work though. If I could get daytime routes all year long I’d take them 5-7 days a week.
I literally can’t even use the app. I went all through the whole sign up process which of course ask for very personal information. Social security number, background check, drivers license number, etc. I even watched all of the training videos which takes 30 mins of your time. All of that just for me to not be able to use the app. I never get offers because my time slot is set for 12am-12pm which of course, there won’t be any offers during that time slot and no matter how many times I try to edit the times, the app won’t let me. I go to the screen where it says you can change the times and when I click on the time, nothing happens. The app even glitches and exits out when I do it. I’ve deleted the app and reinstalled it, I’ve even tried emailing support but the app literally won’t even let me do that, it gave me an error message when I tried. So I’m honestly frustrated that I went through the whole sign up process for an app I can’t even use.
It is nearly impossible to get blocks on this app. I spend hours just refreshing only for one to pop up and then say it’s unavailable. It doesn’t matter how fast you click on the block. It will say that someone has taken it. It’s been made clear to me that there are a lot of bots being made that will swipe the blocks within milliseconds leaving nothing for anyone else. When you finally do get a block, the amount of wear and tear put on your car doesn’t seem to be worth it. They will tell you where the warehouse is but they won’t tell you what area you’re going to be delivering in. You could drive 30 minutes to the warehouse to find that you have to drive another 30 to get to the area you are delivering in and then drive your car around delivering packages for 3-5 hours, then make the hour drive back home. If you’re willing to do that then that’s fine but the biggest issue is not getting blocks in the first place. Very frustrating and hard to understand. Good luck.
They lie, they penalize and punish you for the mistakes that they are responsible for. They lie about the 3rd party apps, they refuse to address the bot issue. Their is absolutely no fair opportunity to schedule offers, the driver support Indians are petty and put restrictions on your account. The only blocks you will schedule will be extremely underpaid warehouse deliveries that destroy your vehicle and pay just as much as you’ll spend on fuel. This company is disgusting, they gamify it and have you refreshing the offers page like a monkey with no opportunity to schedule anything while people use bots to take every offer, then they gaslight you by denying that bots are why you’re unable to schedule anything. The worst part is they act as if you’re a contractor but in reality you’re an underpaid employee with no chance of actually making enough to maintain the vehicle you’re using, so drive until you’re car breaks and then you’re terminated, and you’re going to be stranded 50-60 miles away from home and they KNOW THIS.
I used to really like this app until it stopped showing current block availability in favor of future availability. For example, it’s Sunday morning and there are no blocks listed for today and only one block listed for tomorrow which is Monday. However I see Tuesday and Wednesday’s blocks in entirety for the whole day. Now I have to spend endless hours refreshing for blocks that trickle in one by one but can’t get them as someone has claimed the block. I’m sure it’s easier for others to claims blocks I can’t see. I’m concerned with working today and tomorrow right now I don’t care about what’s happening mid week. This is now resulting in days not worked and now block prices don’t update often anymore either.
The overall experience for delivering with Flex is great. The GPS through the app is horrible. I do not like it. Not sure if updates are taking place or not but the GPS needs changed. Their GPS will tale you through a construction area, closed or blocked off street, etc. I also do not like the fact that we are no longer scanning packages. Once we leave the warehouse we just load and go. I have had a few instances where all the packages have not been there on my route. I have also experienced after finishing my route, its telling me to return packages (that I never had) back to the station. I have not had much help calling Driver Support either. Once something is reported, its never taken care of as it should be. They also should make sure that all customers have porch lights on (im sure alot of Flex drivers can relate). But again, the overall delivering experience with Flex is great because its bringing in extra income but they need make some changes.
The only blocks I can do is Whole Foods. I signed up for several blocks only to get to the stations take my photo with my phone and attempt to scan my license with kiosk machine at the station only to receive a message stating that my license isn’t matching what’s on file. In my attempt to reach out via email and phone on several occasions I’ve been unsuccessful with getting this resolved. Yes I have uninstalled and reinstalled the app, yes I have sign out to sign back in and yes I have been given the option to scan my license in the app to only get a message saying it wasn’t approved, and yes I have had the area managers at the stations do their best about getting situation resolved only to get me back right here to write this message. Through all my attempts and representatives claiming to have opened a ticket about case or saying that it’s my fault I still haven’t gotten anywhere which is why I’m finally leaving a review because this has been going on too long and can’t no one seem to resolve this matter.
Zero customer service. Everything is automated. Even employees at station hate this company. You have been warned. It’s been two years of calling and sending emails to never get anything resolved. Everything is the drivers fault. Things happen that are completely out of your control, lock gates, locked buildings, customers won’t answer text, or phone calls, and they still count it again you for not being able to deliver. You send messages for support and they don’t even reply back. If you work past your block time they will not pay you! It’s happened more times than I can count. Now I just take them back at the end of the block, to be counted against me. It’s not my fault the station has issues like late truck where I wait for over an hour before I get the packages. This waiting is still part of my block. Pay me for the extra hour and I’ll happily deliver them. Ridiculous. Just be honest & reasonable. That’s all we want.
It is very clear that whoever designs the updates for this app doesn’t actually use it. They changed the grouping to only “close” (very loose term btw) stops which completely killed my ability to deliver to apartments. I used to be able to group up the whole apartment complex and just go down the list but now I can only do about 3 stops at once. This is extremely problematic for apartments that have a locker but haven’t been converted to a locker stop yet, because I can’t group up the stops I need to put in the locker so now I have to call support to have them mark the packages as delivered. This change makes zero sense and helps nothing. Other changes you should work on would be the navigation taking you on random 3 minute detours when the next stop is 20 yards in front of you, or maybe the inconsistency of the “I’m at the right place, but the pin is wrong” button, why is that only there sometimes??? Please stop changing things that don’t need to be changed!!
DO NOT WORK FOR THIS COMPANY!!! They have terrible support (it is segmented all over the world, they give you attitude when they don’t know how to do their job, and half the time the accent is so thick it is hard to understand them), the pay is below minimum wage after taxes and gas, you are damaging your own vehicle to do this work, they refuse to give you the routes you initially sign up for(it ends up being completely random, so you could end up driving 120 miles in a day and only receive compensation for 90 of them), they do not take into account how far you live from the warehouse. There are too many negative factors to consider this a viable job. If you do this, do not make the mistake of making more than $600 per year, otherwise the amount you’ve made in that time period is violated by the tax system, and drops you below $9 an hour. THIS ENTIRE SYSTEM THEY’VE WORKED OUT IS A JOKE ON YOU.
I like flex because it allows me to make money on a flexible schedule. They do love to send you 40 plus miles away, there and back that’s nearly 100 miles a day on your car. You get to the warehouse to pick up your packages you wait 10-20 minutes just to pull in. The load time is another 20-30 minutes and I feel like that’s a lot of wasted time. Flex could be way more organized. When your out delivering if you need support you put in a request and they call you back…. Not cool! I flex for extra money to keep me from having to go get a job and exposing myself to Covid. Flex pay is not worth the wear and tear or the mileage you put on your car! They say your safety is important but I don’t see it. Lastly they might send you thru a turnpike to deliver! It is not the delivery drivers responsibility to pay toll fees!! Be aware!
The app worked perfectly until the version update a few days ago. Since the update, I have been having problems with “Available Now”. When I turn it on, the temperature check window comes up like always, but now when I hit okay, it doesn't go away for the next step. So I go to another screen and then go back to “available now”. Now the identity check comes up, but after pressing okay, it doesn't open to take my picture. So I have to go out to another screen and come back to “available now”. Each time I go out and come back, I have to turn on “available now, because it slides back to the off position. It doesn't stay on, hence I have not seen any instant offers even while sitting in the parking lot of Whole Foods. I have contacted support multiple times and I get the same scripted answer. Turn on “available now”. Someone may be closer. Orders may be slow. They never address the issue. Trying to get support is horrible.
WHAT is up with the routes all of the sudden?! Got me going 10 miles out of town then back into town then back out and back in and all over-creating a whole lotta nonsense!! Out here to make money and get those packages delivered to make people smile 😊 but those routes are absolutely absurd!! Please! If I wanted to do the routing part of the app I woulda applied for that- I am out here making my own routes because yall are throwing out craziness that cannot even be attempted! I’m stopping and running through my map and back and forth through the itinerary to see where I can go next that’s not 8 miles and then back to the same address again and around there!! The app is normally pretty good but the last couple weeks it’s like the route is not a route!! Please fix this! It is insane!
I heard another cit that they’re able to see the tip break down but it is not available after updating the app for me here in Utah. Also that does not work if I’m connected to the warehouse Wi-Fi. When I am done scanning at a warehouse that will not update my route and I have to force it to close and reopen it for my schedule to appear. There seems to be glitches when working at Whole Foods stores. I have to keep saying I’ve arrived and re-opening and closing the app for it to update the schedule. My biggest pet peeve though is when I’m doing same day deliveries that multiple packages are not grouped together and I get the one package out of my car only to return start travel deliver a second or third or more packages at the same location when I can be more proficient by having all three Advil to take one photo and scan all three at one time.
I worked with this company for a couple weeks and was told in training the minute that I was being treated unfairly or discriminated against or to work in an unsafe environment that I should report at the minute I reported it I was terminated from my position as of this morning I was put in a situation that involve my safety and my well-being. It was completely ignored, and the minute I made a complaint I was terminated for having a complaint, and not complying with their demands. Even though the work environment was very hostile and unsafe, driving conditions in vehicles that were poorly maintained even though I was assured multiple times that they had top maintenance of all their vehicles. Well, that’s a flat out lie, they also lie in their ads on indeed, luring unsuspecting people into their company through sister companies that hire their drivers be cautious if you apply because the moment you have a complaint or safety concern, you will be terminated as I was
This app used to be a great & I loved picking up offers and delivering but lately my offers have been slim. I’m a level 3 & since I hit level 3 my offers are almost non-existent. Not to mention the routes that are available have been an hour and some change away so if you pick up a 3 hour route, it takes you an hour to get to the first stop and then another hour back to the city. I’m not sure why they added Madison, WI to Milwaukee, WI radius, makes no sense and makes the routes not worth it especially with gas prices. A 3hr route for $60 to Madison essentially is only $30 because half of that goes to gas. When you try to deny the route and call driver support they state they’ll remove from your app but they never do and it reflects as you not showing up for a route. It’s almost like you’re forced to do the route so your account isn’t deactivated.
They offer an amount of let’s say $66 for a 2 hours block. They ask you to agree to complete 40orders in that time. Which is fair when there I no traffic. The app tells you before you leave to come back to the station to return any undelivered packages. Delivering to Hollywood in a 3hr shift on a Friday night while many venues are now open to get to Hollywood took me 1 hr and to go back to the station 44mins. Giving me only 1:30 to deliver packages to building with no codes to enter, no instructions where the lockers are, and of course no where legal to park. I did well driving in Gardena and Beverly Hills. Now I’m underrated driver and received a warning for not male king a delivery attempt which I couldn’t because the app wanted to me to go to the door to mark why I’m not delivering (I couldn’t there was a roadblock)I went past the time in more than one occasion which I believe probably I’m not getting paid. No response from them yet.
The routes given will drive you out in the middle of nowhere where you end your last drop off sometimes as much as an hour and a half away from the station. The gps system is laggy and misses turns and tells me to go left when the map says go right. The rates are pretty low and once you work in mileages driven and amount of gas bought your looking at what comes to 12-15 an hour. I spent 400 in gas in December and when you take that off the amount made in December it’s barely acceptable for take home but this is even before taxes will be taken out be end of the year! So it will be even less. The rates are not consistent and you can be driving 3 hours and get 50 but spend 40 on gas. Not worth it and not as lucrative of a “side hussle” as advertised. Not to mention if something goes wrong 99.9% of the time the driver will be blamed and will count against you even if you had nothing to do with it.
There are so many things wrong with this place I can’t possibly list them all. They don’t care about drivers at all and rely on having too many drivers so they can burn through them. Drivers are a dime a dozen. Totally taking advantage of people, especially during rising gas prices and pushing those costs on to drivers. They are not a “safe” company at all and don’t care about your personal safety while constantly lying and pretending they do. They also send you 130 miles round trip “just” to get to your delivery zone and you could end up doing 170+ miles for one block when gas is $5+ a gallon. The quality of people you are around at warehouses is frightening. You can also get shifts where you are primarily working in the hood in dangerous areas in the dark. This company cares less about your safety and will just get rid of you or do nothing when you do speak up about serious safety issues.
Deliver smiles Amazon delivers millions of items each year, delighting customers around the world. We’re investing in getting deliveries to customers faster all the time, and people like you can help make it happen. Grow with Amazon Are you looking for a delivery driving opportunity that provides great pay and a chance to deliver smiles to customers? The Amazon Flex app gives you access to technology that makes delivering packages easy. It’s simple Being a delivery driver is easy with the Amazon Flex app. We’ll guide you every step of the way, from sign up, to making your first delivery, to on-road support. Let's go! If you join us, you can build your own schedule, seven days a week. You can schedule work ahead or accept same-day offers when you have spare time. By downloading the app, you agree to receive communications from Amazon Flex, including emails and push notifications. You can opt out of receiving push notifications through your device settings. By using this app, you agree to Amazon’s Conditions of Use (www.amazon.com/conditionsofuse (http://www.amazon.com/conditionsofuse)) and Privacy Notice (www.amazon.com/privacy (http://www.amazon.com/privacy)). Requirements to Start: Age: You must be 21 or older. Vehicle Type: You need a 4-door, midsize sedan or larger vehicle (such as an SUV). Valid ID: Ensure you have a valid driver's license and a Social Security Number. Insurance: Maintain personal auto insurance that meets your local requirements. Bank Account: You'll need a checking or savings account. Followed by: By downloading the app, you agree to receive communications from Amazon Flex, including emails and push notifications. You can manage push notification preferences in your device settings. *Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors. By using this app, you agree to Amazon’s Conditions of Use (www.amazon.com/conditionsofuse (http://www.amazon.com/conditionsofuse)) and Privacy Notice (www.amazon.com/privacy (http://www.amazon.com/privacy)).
