Have used a rag several times now once for an issue with our RV and the insurance company, for our trust documents (what a savings) traffic ticket and real estate highly recommend
I attempted to use ARAG for two cases. Either lawyers are unresponsive or they don’t do the types of cases requested. It seems that these pre-paid service cases get thrown to the bottom of the priority lists. I guess I had assumed ARAG was an actual legal firm with their own lawyers or at minimum they would be the liaison between members and lawyers to actually get the cases accepted and started instead of just auto-generating a recommend lawyer list and then you’re on your own.
I have put in several cases of legal things that I need to get taken care of and it seems like it just gets stuck in the back of their file cabinet or they are not adhering to it. I try to get this things done as soon as possible and I ended up just going somewhere else because they never actuallyreach back out or respond to the case.
It would have been a zero for this cause when I call I can never get the help that is needed but the people I speaks with is nice that is the only reason why it got a star. Everything else they are just eating up and taking people money
I love ARAG, but the last time I worked with an attorney that ARAG matched me with, it took ARAG months to remit payment to the attorney’s office and that caused tension between that office and me.
There is no section for coverage! Secondly, while i select a subject & select an attorney, the application does not tell me which ones are covered which ones are not
I HAVE USED YOUR HELP MAYBE THREE TIMES AND I WAS BLOWN AWAY BY THE CARE I RECEIVED. NOW MY QUESTION IS ; IS MY ACCOUNT STILL ACTIVE. IF NOT GET ME BACK ONBOARD. RON SANDOVAL
I love the ease of being able to locate an attorney with just a few clicks. As most individuals, I'm very busy and this app is necessary when a legal situation arises and you need an attorney by your side.
First, thank you for finally putting a list available to your clients in a form of an app. Unfortunately, the list can not be filtered by expertise, even when you specify it at the beginning of your search, all the candidates are every one in that area. Can you please just put a proper filter? Second, no one is ever available. You need to integrate a functionality that allows lawyers to mark themselves as available and enforce it, called 20 lawyers and they are all too busy. Just save us some time and give us the names of the ones that actually want work.
Does what I need it to do. Some issues with iOS 12 password autofill however. Seems like it does a length check on the pw you type in, and autofilling a password doesnt trigger this check. I’d prob rate it a 5 if this functionality worked cause right now logging in with a secure password from my password manager is the most onerous part of using this app.
Password entry is broken and makes using this app a horrible experience.
I use strong passwords for all of my online accounts. I use a password manager for these, and for whatever reason, the ARAG app doesn't like autofilled passwords. This is a ridiculous oversight and poor implementation and programming of security practices. Know the best way to validate a correct password? Actually try to validate it instead of running a length check on it first. Just do it.
The app does what I need it to do as far as locating an attorney. It would be nice to be able to save an attorney profile to come back to later on. Also, logging in with Touch ID would make life easier.
First, ARAG is staffed by some of the least bright people. Second, they pay low rates to a flock of lazy and incompetent (for the most part) provincial lawyers. Third, customer service is unhelpful. Fourth, the app is backward. Fifth, cheap service = cheap representation as they say in Germany, or for those of you folks in North America: you get what you pay for.
The app is buggy and a waste of time. I called ARAG directly by phone at 800-247-4184, and my case was approved over the phone without a problem and I was given attorneys near me to call for a consultation.
The ARAG Legal app helps members easily start a case, create legal documents, search for network attorneys, view attorney ratings and reviews and contact ARAG Customer Care for help with their legal matter. Key Features include: • Face/Touch ID: Face ID and Touch ID enabled to provide secure access to your account. • Start a Case: Answer a few questions to help us confirm coverage. We’ll provide a list of local attorneys who can help with your case, and you'll receive an email confirmation with next steps. • Find an Attorney: Enter your location and a legal matter to search for a list of local ARAG network attorneys who can help. You can also search by an attorney’s last name. • View Network Attorney Ratings and Reviews: Sort attorney results based on ARAG member ratings and reviews, office location and more. • Mobile ID: Access your digital ARAG legal insurance member identification details wherever you are and whenever you need it. • Get Help: Call or email an ARAG Customer Care specialist directly from the app to get help with coverage or claim questions. • DIY Docs: Create, edit and store state-specific legal documents right from your mobile device, such as a will or powers of attorney.
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