The app will not continue to work on my iPhone 7. Every time that I go to use the app I have to reset the app like I’m a new person. It does have my information saved but Once I use the app I have to delete the app in order for it to work again next month. I don’t know if I’m the only person that has this problem but I’ve been just dealing with it. It’s annoying but the app works great it just doesn’t stay
I really like the app. Currently only use it to view my bill and statements. I wished my payment account would show up on the app like it does on the website (pc) version. I can only make the payments on my pc. Don’t want to have to add my account again on the app. Other than that, the features are pretty good and user friendly. Loving the updates and added features both on app and website. Keep up the good work 👌🏽
I have two homes. The one I don’t live in from November to April I have to call monthly to get my bill corrected. I should only have to pay a connection fee, but I get charged $200 instead of the $6. If you could just get this right (reading a meter) you would have been a 5 star
I would like to thank all of the Atlantic City electric employees that have prepared for, and are working during this heat wave, thank you for your service to keep our power lines going with electricity so that we may have air conditioning… Carolyn S.
If your telling me that the total of the convenience fee is actually the $4.50(which would be crazy) and I’m paying half, well that I can understand. Being that it is convenient for both parties there’s no way we as the customer should be paying that full fee ourselves. Convenience for everyone should be shared by everyone including ACE….quick question, if we the customers are helping ACE recoup there smart meter investment does that makes us investors in ACE? Your business plan should be considered a crime against your customers.
I have two electric accounts but this app will not let me link my second account to it even with Atlantic City electric support i don’t know what to do ! If you call it says pay another bill after paying the other one but here there’s no add a account option anywhere please fix this I personally would appreciate it thanks
I really like how easy and convenient this app is. Makes paying my bill a breeze. Just a few clicks and done. Now if we could just get South Jersey Gas to use the same technology I wouldn’t mind paying that bill either so easily lol
I can control my bills better buy checking ahead I have mostly gas and 2 people household . Hang clothes on outside line and wash clothes before busy hours. Love knowing ahead what my bill is.
I did the payment plan because I was behind, but every time I check my balance, it says I owe zero, when I look on the actual site it says I owe 970 something… That is just an estimate. I would like to be able to go on the app and see all of my activity all of my payments, when they are due in the future, etc.
PLEASE fix this issue! My bill has not ever appeared in this new App. I’ve been contacted twice by a special team to try and resolve this, but nobody can figure out why my bill data won’t show. I haven’t been able to pay or view my bill through the App in months.
I cannot login to this app or the website. We were previous customers and evidently there’s a glitch with our email address. Several calls to customer service and the problem still isn’t fixed.
Always get an error message. Sorry, That didn’t quite work. Try again later. Not sure of the features since it never works. Password is correct because when I purposely use the wrong password I get a different error message. No real support offered when I tried to get help.
There are too many glitches and the app takes forever to load and then it logged you out automatically saying your session has run out and I haven’t even been on there more than a minute. You need to upgrade your app
Should have never updated the app now I can’t login to my account now not only that it will not recognize my user name and password on your website now good job still won’t work still telling me I don’t exist
This app is abysmally bad. I can’t sign in, then it locks me out of my online account , and I have no access to my bill until I can a representative during business hours, and convince them to let me in without my account number.
I’ve tried numerous times to register my account on the app, but each time I get an “unable to register. Please try again later.” How many times do I have to try? This app is mismanaged, poorly maintained and useless.
The App is well written and I’d give them a 5, but the usage data is not real time. I can’t pull up hourly or daily days as I can at other homes. It’s only last months total usage. For this I give them a 1. Ergo the scope of 3. Her with the program. Enable real time electrical usage monitoring!!!!!
Keep getting a “Sorry, that didn’t quite work. Please try again later” error message. Has been this way through the the last few updates for over a year now.
I made serval attempt to get information shot $75 energy rebate for my new refrigerators and nobody has v gotten back to me with the forms I need to complete.
I loved this app until the update. Now when I try to sign on a message pops up alerting me that I have timed out and continue I must sign on. This message and I have danced this dance over and over. I should of never updated app.
AC Electric installed new meter on January 4th and new bill shows more than double previous year and higher usage than summer when air conditioning is running
I got behind on my Electric when Covid hit & now I’m few thousand behind… They will not give me a payment plan without thousands of dollars down.. I am screwed..!!! Looks like I’m gonna be homeless
I have a older ipad that will not update this app. I’m on a fixed income and cannot afford a new ipad. You are forcing me to go to paper billing. Good move Ac Electric!
Atlantic City Electric’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere. Key features include: · Effortlessly view and pay your bill · Report and check outage status · View the outage map · Check balance · View account activity · Manage your AutoPay and Budget Billing settings . Report an outage without signing in · View usage data, bill forecast and trends · Compare your bills · Set alerts for outage status, when your bill is ready, upcoming payment reminders, and more
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