The app will not continue to work on my iPhone 7. Every time that I go to use the app I have to reset the app like I’m a new person. It does have my information saved but Once I use the app I have to delete the app in order for it to work again next month. I don’t know if I’m the only person that has this problem but I’ve been just dealing with it. It’s annoying but the app works great it just doesn’t stay
I really like the app. Currently only use it to view my bill and statements. I wished my payment account would show up on the app like it does on the website (pc) version. I can only make the payments on my pc. Don’t want to have to add my account again on the app. Other than that, the features are pretty good and user friendly. Loving the updates and added features both on app and website. Keep up the good work 👌🏽
I have two homes. The one I don’t live in from November to April I have to call monthly to get my bill corrected. I should only have to pay a connection fee, but I get charged $200 instead of the $6. If you could just get this right (reading a meter) you would have been a 5 star
I would like to thank all of the Atlantic City electric employees that have prepared for, and are working during this heat wave, thank you for your service to keep our power lines going with electricity so that we may have air conditioning… Carolyn S.
I have two electric accounts but this app will not let me link my second account to it even with Atlantic City electric support i don’t know what to do ! If you call it says pay another bill after paying the other one but here there’s no add a account option anywhere please fix this I personally would appreciate it thanks
I really like how easy and convenient this app is. Makes paying my bill a breeze. Just a few clicks and done. Now if we could just get South Jersey Gas to use the same technology I wouldn’t mind paying that bill either so easily lol
PLEASE fix this issue! My bill has not ever appeared in this new App. I’ve been contacted twice by a special team to try and resolve this, but nobody can figure out why my bill data won’t show. I haven’t been able to pay or view my bill through the App in months.
There are too many glitches and the app takes forever to load and then it logged you out automatically saying your session has run out and I haven’t even been on there more than a minute. You need to upgrade your app
Always get an error message. Sorry, That didn’t quite work. Try again later. Not sure of the features since it never works. Password is correct because when I purposely use the wrong password I get a different error message. No real support offered when I tried to get help.
Should have never updated the app now I can’t login to my account now not only that it will not recognize my user name and password on your website now good job still won’t work still telling me I don’t exist
This app is abysmally bad. I can’t sign in, then it locks me out of my online account , and I have no access to my bill until I can a representative during business hours, and convince them to let me in without my account number.
The App is well written and I’d give them a 5, but the usage data is not real time. I can’t pull up hourly or daily days as I can at other homes. It’s only last months total usage. For this I give them a 1. Ergo the scope of 3. Her with the program. Enable real time electrical usage monitoring!!!!!
I’ve tried numerous times to register my account on the app, but each time I get an “unable to register. Please try again later.” How many times do I have to try? This app is mismanaged, poorly maintained and useless.
I loved this app until the update. Now when I try to sign on a message pops up alerting me that I have timed out and continue I must sign on. This message and I have danced this dance over and over. I should of never updated app.
Handy in a storm to report your power outage and view the outage details. The one glitch I noticed is when viewing past bills, only the most recent bill loads. The rest give errors and don't load. However, they did a good job with the bill interface- when a bill loads, it is easy to read.
Totally frustrating, clunky, unuserfriendly App. Also unwittingly signed me up for paperless billing which I did not want or see anywhere (must have been embedded in the lengthy user agreement). I initially tried to report a power outage. When I used the telephone customer service number it told me my mobile phone number was not registered to my account and then suggested that I should add the number in “my account.” Downloaded the app and tried, unsuccessfully, to register. I spent 40 minutes twice trying to complete the process, only to get a notice like “there was an error please try again later.” I just want my phone associates my account, but there are no live humans available to help at 1pm on a Tuesday afternoon. Arrrrrrrgh!!!!!
Was recuperating from knee replacement and no one was using home. Sent me bills which I paid on time. Then I got a letter that said oops we made a mistake and they increased the amount I had to pay for each months bill. I received another letter that also said oops we made a mistake and they increased the amount I owed for each month. No matter how many times I talked to someone they wouldn’t or couldn’t understand that they had overcharged me. I eventually had to pay over $1,500 over what they had originally charged me each month. The only thing during the months they overcharged me was the refrigerator and garage door opened. They need to get someone in Customer Service that knows what they are doing. Barbara Burke
Went to pay my newest bill tonight and was forced to update the app. Now, my checking account info is GONE and when I enter the same info I’ve been using for 2 years to pay, there’s an error saying invalid payment info. Stupid to break the one thing that helps them take money from customers! App has no other means to report the problem other than calling a closed customer service department or posting on their “suggestions” forum.
For some reason all the people that work for Atlantic City Electric can only change my password but it’s still not working!!!!I I still can’t log into my account!!! It always says try again later!!! It is so frustrating I just want to pay you guys and maybe after I pay you, you can pay your crappy app developers to upgrade this hunk of junk!!! Maybe pay them enough to completely redo this atrocity!!!!
App allows you to see your past and present bills but does not allow you to pay. It's says a new version and apple update must be installed when trying to pay bill. Apple updated is 2-3 times than required. New version won't install. Tried deleting and reinstalling but no luck. Problems. They f'd it up! It worked and was very easy to pay before. You'd think they'd fix it to get my money! Very dumb!
Their website and mobile app are flawed. They don’t put any time into it. It rarely works, if at all. You wont see your account. If you do, you wont be able to pay. You know what? Go ahead and try it, you’ll see what i’m talking about. I want the person responsible to try navigating through their own website so he can correct this monstrosity. Vent complete. Just call them.
Our neighborhood on Long Beach Island has been without power since noon on Tuesday, 8/4. This is now 8/5 at 8:30AM. We and our neighbors are unable to get any information or any live person on the line to get any sort of status information of when the power will come back on. Help!
Tried to register account and kept getting an error message to contact customer support. I contacted customer support and they said the only thing they could tell to do was to uninstall app and then reinstall app...guess what it still doesn’t work.
I've been trying to use this app since the power went out last night June 29, 2012. It won't recognize me even though when I call about the outrage it knows who I am. But I'd really like a visual. Much more info.
Atlantic City Electric’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere. Key features include: · Effortlessly view and pay your bill · Report and check outage status · View the outage map · Check balance · View account activity · Manage your AutoPay and Budget Billing settings . Report an outage without signing in · View usage data, bill forecast and trends · Compare your bills · Set alerts for outage status, when your bill is ready, upcoming payment reminders, and more