Bank Five Nine

Don’t see monthly statement download option.

Ever since the advent of online banking this institute has struggled to offer reliable services that were simply commonplace elsewhere. Now this disastrous mobile app update. Like the others I was immediately locked out. When I delved into the requested settings I found: A: A request in broken English to use a preferred browser. The suggestion? Internet Explorer. I actually burst out laughing! I haven’t used IE in at least 20 years. I’m not sure it’s even available on an iPhone. And B: I am REQUIRED to turn on pop-up windows. Not a security concern, per se, but a definite invitation to malware, etc. I’ll have to see how the whole “new online banking experience” is going on my computer, but I’ll just dump this flaming attempt off my phone and use my other bank for mobile banking.

I like the bank And I like the people working the bank very friendly very courteous they know you by your first name this is an awesome local bank however, the online login and the app are beyond ridiculous and totally useless. I’ve never tried so hard to get into my own account and now with this new so-called better and improved it’s supposed to be much better. No it is not. It’s useless and I am locked out.

I don’t want my notifications turned on but every time I log in I get an alert telling me my notifications are turned off. Please fix this.

This new bank app will not send notifications to my phone anymore. It only lets you get texts and useless/memory clogging emails when transactions occur. I prefer the old way which is now gone. There is no +add Smart Device in the menu, only text# and email selections.

The old BFN app is making you use the new one BUT the new one won’t let you log in at all and is saying information is incorrect when it is correct. They need to fix this immediately or let us use the older one still.

Love the new app from Bank Five Nine.

The new app will not let me login, and keeps saying my login doesn't match the records. I got locked out almost immediately

Zelle doesn’t work on this new app

I can’t even login!!! Who has time to go in to get their account login in working! Just awful!

Whoever developed app needs to be fired. App is severely slow and instantly locked me out of my account upon first login attempt.

Requires a new “update” everytime you open it

App locked me out when my info is correct

Hate the bank. Hate the app!!

It locked me out and said password doesn't match with their records