I love using this app. It is effortless and has helped my business grow. The customer service team is extremely knowledgeable. The one time I had an issue they resolved it quickly. Would recommend this app to everyone who needs an easy way to handle earnest money.
Do not use this app. waiting on customer support to answer regarding my earnest money payment yesterday that has yet to go through. Best to be safe when purchasing a home and just send a check if the app doesn’t work the way it is supposed to. I don’t even see anything pending in my bank account. No email confirmation that I sent a payment from bankshot.
If you want to keep your sanity, stay far away from this app. After 6 attempts of trying to deposit a check, we gave up. The first 4 attempts said the check could not be read. Then the last 2 said the orientation of the check was wrong and to rotate it… how can the orientation still be wrong after rotating it?!
Check capture feature is very finicky. Camera shot has to be just right. Had to resubmit twice. It required all data to be RE-entered. You do not find out if it didn’t go through until later.
We tried to create an account and the wire an amount of money. Once we got to the next page it was all empty. How can such an app even be released to the public ???
Definitely worth the download! Had a glitch after downloading, app creator responded immediately. He was on top of it and resolved the issue in a very short time. Never before have I seen such attention paid to end-users! This app makes deposits a zillion times simpler than before! Many thanks to Bernie and the team at BankShot, you’ve made my life a little easier!
Any title companies that use this app need to get their heads out of their behinds. It’s incredibly buggy, doesn’t allow you to upload images of your check instead they force you to use an image capture that will not focus or find the check, and the manual capture is improperly formatted so you can’t access the buttons. You also can’t save data. So if you start it you have to do all the information and check in one shot. Horrible app, whoever made it should take it down and go get a job involving hard physical labor that is nothing remotely related to technology and app design.
I am a realtor in North Ga right outside of Atlanta and I enjoy the ease of using Bank Shot for all my real estate transactions. It was so easy for my clients to send in their earnest money using this app. I also love the convenience it provides when closing time occurs and I am able to get paid quickly. Just an overall awesome app!
Exactly what we’ve been looking for! I love that the check comes to our portal versus being directly deposited into my account. I never thought we’d find a paperless way to handle earnest money with all the rules around it. I am going to look into using this for my rental properties as well.
This app is great! I love how I have complete control of where the check goes after a client sends it to me. No more worrying about others accidentally depositing in the wrong account. Their customer service is great-I made an error, contacted Bank Shot and they immediately addressed my concern.
We were so pleased that our agent had this app. In our city it’s difficult to make it across town on a busy day to go to their office and we were able to use this from our couch. So convenient!!
This app was extremely easy to use. With my brokers instructions, I was able to process my clients earnest money immediately with my phone. So great that I don’t have to run around town to do this anymore.
We were instructed by our realtor to use this app, but when signing up we received an error message that fields could not be blank. They weren’t. Filled in the form again; same error message. Killed the app, tried multiple more times with same result each time. Downloaded app on another device, same result. Infuriating when up against a deadline. And I’m meant to trust this app with my financial data?!
We were directed to use this app for the transfer of funds for a real estate closing. After multiple attempts of the app freezing, we had to abandon it and overnight a check. This resulted in the title agent calling and berating me over not getting the funds to her in time. This app should be taken down until the problems are fixed.
4 times later, no deposit and everyone is frustrated. Where to begin? Every aspect of the customer journey needs work. The auto capture on the camera makes it difficult to have the picture pass scrutiny. Every failure results in starting from scratch. They are killing the game for 1998 🙄
Usually I don’t write a review but this app is so bad that I have to spend 1 minute to leave a review. The 1st menu to add an item for Earnest deposit has navigating issue. I can enter an address and choose the title company but then it gets stuck. There is no way to go to the next step.
Cannot even set up an account. Continue to get a “Fields cannot be empty” error. Tried deleting, reloading, turning phone off and on. No joy. Sure would like to get this earnest money paid today! Pfft.
The app is hard to use, provides vague instructions, and has a number of bugs. Best of all, I just wrote a check for a significant amount of money…did the receiver get it? Did the request to send it even to through? I have no idea. There’s no form of receipt provided, no confirmation email. If I spend $6 at Panera, I get notified instantly. But a check for the down payment on a house, and I get zero form of confirmation. I would have been better off delivering the money by hand, in rolls of nickels.
I would have rather counted out the $2000.00 in nickels and made the two hour round trip to drop off the 440lbs of nickels. It would have taken less time much less frustration and I would still have the joy and excitement I was feeling prior to my Bank Shot experience. And to top it all off not very confident it was successful even though the app said it was. Seems like it could be a great concept but needs a lot of work. Ugh!!!
The UX of this app is an abject failure from first customer touchpoint, which gives me precisely 0.05% confidence that my PII and financial data will be safe within this app's datastore. Core fundamentals like integration of keyboard functionality, password protocols, or even making sure you’re not flagging false-errors are completely absent. It’s 2021. If your dev team can’t correctly code and test basic functionality for things like a signup form, then don’t waste everyone’s time publishing an app in the first place. And before you dismiss this rant as “yeah but he doesn’t know how hard it is to design and build a mobile app”... I’ve been a designer for nearly three decades, have been doing UX since it became “a thing” and have been designing mobile apps since the iPhone invented the concept. But my credentials shouldn’t matter. What SHOULD matter is that #crappyUX like this is the #1 reason customers abandon you. No customers, no revenue. No revenue, no company.
Are you tired of waiting for your real estate payment to clear? The #1 mobile app for real estate payments is here to help. For Homebuyers and real estate professionals, using Bankshot you can send and receive funds quickly and easily—without the headache. FEATURES FOR HOMEBUYERS: Convenient online payment. Secure payment transmission. No courier or Fedex expenses. Fewer people handling your money. FEATURES FOR REAL ESTATE PROFESSIONALS: Pay How You Want - Earnest money, commission checks, broker fees, send and receive it all easily by scanning checks or with other payment methods. Send and Receive Funds Quicker - Checks clear within one day so you can access funds when you need them. Payments go directly to the company portal to hold, refuse or deposit. Keep Your Accounts Organized - Sync all of your accounts into one easy-to-use portal. Get Real-Time Feedback - With instant notifications and status updates. View it All in One Place - View your key info in one simple-to-use dashboard. We know how important it is to get paid when you're working with real estate transactions, and that's why we've built our technology to make sure your payments are sent directly to the company portal and held there until you choose where they go. We keep all sensitive information safe, so you don't have to worry about security or compliance issues. As a real estate professional, you know the importance of being able to send and receive funds quickly and easily. That's where Bankshot comes in. We help you send and receive checks when your clients pay their earnest money or commission checks. We also help you accept online payments from buyers who want to pay their broker fees online. We believe that technology should be built to help people do what they do best—not add new layers of frustration. That's why we've designed our platform with the goal of making real estate payments as simple, straightforward, and secure as possible. We'll help you send your client's check by scanning it or entering information manually and have it deposited directly into your account within one day—so when it comes time for that client to close on their house, you'll have access to those funds right away! Modern technology is shifting the way consumers expect to pay, and this trend is beginning to bleed into Real Estate. Join the movement!
