Name: Blueground
Rating: 4.59049 (1978 reviews)

User Reviews for Blueground

4.59 out of 5

2K Ratings

1 year ago, Lover girl 💘

Boston renter

I really enjoyed the apt selection process on Bluground. I knew the area where I wanted to stay, so the facade and internal pics helped a lot to see “what felt like a fit.” The decor is pleasing yet as with all furnished rentals, I bought pillows and throws at TJ Maxx to have new items that I’d be resting on. The mattress in bedroom is THE BEST I’ve ever experienced in a hotel/ rental. Bluground has nailed that! The linens while freshly packaged were a little tired looking. The box of essentials when you arrive is perfect! Toilet paper, paper towels, soap, dishwashing soap, and surface cleaner. Just lovely! I’m here for 45 days and had to get some extra pans and a baking sheet. I would use this service again for sure and recommend it to people looking for furnished w ambiance yet not overpriced. Thanks for making this product available to people!!!

2 months ago, Left Coast Chris

Easy breezy!

My long term stay in New York was made so easy by Blueground. The apartment was exactly like it was pictured. Communication and instructions were clear and easy to follow. We did not encounter even one hiccup and that is extremely rare in today’s world! Had a light that burned out in the kitchen and I contacted them and it was fixed pronto! I also used their recommended transportation company and they were excellent too. Highly recommend Blueground to anyone and they will definitely be my go to in the future when I need a place to stay. Thank you Blueground for such excellent service! Keep up the good work.

3 years ago, 730alchemy

A lot of functionality is broken

I cannot send maintenance requests or messages to the support team with this app. The message remains unsent with a “Failed to send” status and a Retry option that never works. There’s an option to view my contract, but that has never worked, it just displays a page with the message “Something went wrong” and a Retry button that never works. When a Blueground notification appears on my phone, if I tap the notification the app opens but it never indicates what the notification is for. There used to be an option to extend my lease, but that no longer exists. When I submit maintenance requests through Zendesk, I can follow progress on some requests, but not all of them, through this app. I have not yet attempted to schedule a cleaning. I’m running the latest version of the app on an iPhone 13 mini

3 years ago, MatinEvanston

Smooth

I really enjoyed my experience with Blueground and will be using them again. Blueground is more reliable than AirBnB since Blueground guarantees a quality and standard. The app was smooth and customer service helped me resolve my questions over the 3 months I was there. Highly recommend!

8 months ago, AzoresM

Absolutely terrible experience

Have stayed in Blueground for over 6 months previously and was a repeat customer. This time it was a terrible experience. The home had a taped showerhead that was leaking water, restroom was not working, no heat or cooling in near zero temperatures outside, non working wifi, missing basic amenities that blueground provides for the first couple of days, dirty apartment (huge egg splatter on microwave). It was totally unlivable coupled with loud construction noise outside. When I felt compelled to leave within 15 days even though I had prepaid for the whole month, support never responded to the messages. Even now 2 weeks after vacating ahead of schedule I haven’t heard back from support. Really traumatic experience and definitely wouldn’t recommend.

2 years ago, Anonymous1014838383

Not the best experience

I signed up with Blueground while on a travel nursing contracts, because I wasn’t finding any other options and I liked the amenities in a building I found with them. It is outrageously expensive with their fees and because I had to pay 3 months upfront to avoid having to pay 100s of dollars extra. More than $18,000 for 3 months! Could not see the unit or have any information about where it was located in the building before hand so it was all very risky. Also 30 day notice was required and would have to pay regardless so there’s no way really to get out of it. I’ve had many issues with the apartments since showing up, and honestly will never rent with them again, and would not recommend it.

2 years ago, rockychikka

Use Sonder, Landing, literally ANY other service

Absolutely atrocious - there is zero customer support on their team. The apartment was fine if you’re okay with paying 2.5x what these units are listed for (+ $450/mo if you need parking). It’s highway robbery. The building had major structural issues that caused leaks and drafts, etc, and thanks to Blueground, they also had no record of me being in the apartment, as they returned all mail and packages that came for me back to sender. There are so many other options that are far more client-centric than this scam. It’s not worth the headache, money, or frustration. AVOID this company at all costs.

3 years ago, misericodia1

Bad CS

1. The instructions for the lock box were incredibly wrong; it took hours for your CS rep to figure it out 2. I requested maintenance 6 days ago and nothing has been done. I have followed up everyday and get the same response, “we will email the property”. I have not received one follow up call, email or text from you on the status 3. You do not provide any bldg information, key information or anything. It has all been trial or error. For the amount of money I am paying this should be 100% perfect and seamless. I will never rent from you again and will not recommend.

3 years ago, rome4112

Extremely dishonest business, safety issues

Blueground advertises basic, critical amenities (such as heating in Northeast apartments) and charges hefty additional fees atop monthly rent ($300 per month for heating). Then when you get to the unit, they surprise you with opaque rationing rules such as… heating is only available when outside temperatures drop below some degree limit we set. This business is dishonest, and unethically run. This is also a safety issue. I had considered extending my stay and/or moving business team travel accommodation to this service but will be avoiding in the future and letting everyone I know to avoid.

3 years ago, josephcorcoran7

Hot Water -Kitchen sink Case not closed

The maintenance staff recomended that i run the hot water for 1/2 hour to bring up the heat. I did this but with no sucess. He said becauise the apartment had been vacant it might take some time for the faucet to work properly. After several days the problem still exists. You should be able to receive hot water after running the faucet for 10-15 seconds...the best I can get is warm water,... after some time. The bathroom system works normaly. So the case is not closed. Thank you.

12 months ago, blueground reviewer

Review

Apartment wasn’t as promised when I arrived. Did not have the correct parking passes on site at time of check in, nor did they have the agreed upon amount of keys. It took numerous days with no feedback on how long it was going to get the appropriate amount of keys. Also no vacuum was in the unit when signing in. Overall I was dissatisfied by the customer service provided. So others should be cognizant that the units may be nicely furnished, however if you need anything from customer support, my experience wasn’t positive.

2 years ago, t perlo

No easier way to do short term apartment hunting in DC

This is a great service, especially for people looking to move in quickly to convenient apartments. Very responsive customer service team at check-in and checkout, as well as needs in between

2 years ago, lerque

Avoid, worst ever service

AVOID! This is a worst experience i had. We checked in the Appartment which we fully paid for 2 month about $9000 in total and found out it is in a very poor condition, old building and very strong mold smell, old dust collected in multiple places. I am expecting a baby and start constantly throwing up which lasted all night long and needed to go to the emergency in the morning. I contacted BlueGround only to find out they can’t do anything about it, and they don’t care about my health or my baby health.

3 years ago, some.app.user

Maintenance requests are broken

Our Blueground apartment itself is fine. However, the mobile app has a frustrating bug where right after a maintenance request is sent, the entire chat windows becomes blank. I know they got the request because I get a notification about a reply, but tapping on the notification sends me to the same blank screen. And you can’t view your messages on the website so this bug with the app effectively shuts off any two-way communication with Blueground.

4 years ago, Ada Heinrich

Good but need some more work

I started use App in November. For first time user, it did the job of providing information about move-in and WiFi, etc. but after that, the App basically useless. I tried to upload photos and videos about the apartment where it needs maintenance. Never heard back from anyone from the App, nor the status of the “ticket” changes.

3 years ago, mrsjwilliams

Words cannot describe

This was the most beautiful, accommodating Airbnb I’ve ever been to. I wouldn’t even call it an Airbnb. These are beautiful, high end apartments. And the fact that they are furnished and offer 3 month leases!!! I will always use them for my travel assignments where available!!!

2 years ago, Pagooel

A very well-equipped and clean apartment

My husband and I came here along with our dogs. It’s a pet-friendly apartment. We have a great times in here. The apartment is well equipped and everything things we need for living are provided. The environment is calm and pleasant. We love it👌

2 years ago, DBPhotoArtistry

Seasons at Cherry Creek

Blueground has been extremely helpful in accommodating me and my husband who is going through medical treatments at a nearby hospital. I highly recommend them. You won’t be disappointed.

2 years ago, pcperini

Poor support, worse communication

Arrived to several non-functional appliances. After a week of no support, ended up paying to fix them myself. The next day, at 8am, building maintenance arrived needing to access the unit for a WHOLE DAY to fix an issue in another unit. Claimed they told Blueground but Blueground never warned me. Was refunded partially for the inconvenience, but still was a headache every single day of the first week of my stay.

11 months ago, imejin2mch

Outrageous claims on missing items

My elderly parents stayed at a unit for 4 weeks rented thru Blueground. After their departure (and return to Asia) they are claiming that my parents took multiple kitchen items and even a vacuum cleaner from the premise, and are trying to charge us $372 for the supposed missing items. Whatever the cause may be, it seems there is a big gap in their service and I would advise against anyone from using their service.

2 years ago, Ma_Avger

Amazing app

The app is very user friendly and has everything you need before and during your stay

2 years ago, NYCguyinLondon

Great app

The app is a life saver when traveling! You don’t need to scramble to get all the essential info It’s all in one place with a smooth user interface ! Go BG team app engineers!

3 years ago, josephcorcoran7

Instructions missing

1. No instructions on very confusing temperature control thermostat- no matter what adjustments I make it still blows cool air in winter ! Just figured it out No worries. 2. No instruction on electric carpet sweater on / off switch does not appear to work 3. Maintance responded to issue with hot water controls on kitchen sink (only warm water) he said just let it run I did but… still no hot water?! He was kind enough to explain washer and dryer operation. That’s it for now…thanks Need to talk about lease extension?? Jfc

2 years ago, Bennndocer

Exceeded expectations

I'm really enjoying my stay in Athens! The design is thoughtful, and everything I could possibly need is right there. A big thank you to Blueground!

4 years ago, daellafd

Its AMAZING

I stayed with Blueground app in Istanbul and they treated me so nicely , i love how they have such a fast response & very helpful .. thank you for everything & for such a nice service

2 years ago, Bzixil

Last release problems

The latest release (Feb, 2023) has broken the app functionality. Neither I nor my spouse with her phone could send any request for maintenance and see any information - only blank Support page is available. Please fix it ASAP as we have to report some issues with the apartment.

3 years ago, thissio

Zitrou

An interesting 6 months where I collaborated with Panagioti S to repair and improve the structuof Zitrou apt. Panagioti a top profesional.

2 years ago, cvnkk

Stop with forced upgrades

The app is great and the service is great, but you gotta stop with the forced upgrades. If there’s something that’s really forcing an upgrade every release, you’ve got some nasty tech debt to clean up.

8 months ago, Seattle geek

don’t

the place i rented from that organization had broken tiles in eve bathroom, work paint everywhere, leaky windows, and i had to get rid of cockroaches in the kitchen I haven’t received my deposit back one week after moving out and their staff acknowledging that there was no issue with the place

2 years ago, 1ijk

Tinder for Housing

Do you really want to sign and manage a lease through an app? I didn’t but also didn’t have many options for a short term lease. I tried and let’s just say getting a real estate broker gets you better quality and cheaper, without some fake promises about ease of use.

4 years ago, Alishassan

App simply doesn’t work

Keeps saying it “couldn’t find my email,” even though I registered that email through the website and got a verification email, and verified the account. Deleted the app within 30 minutes of downloading it. Don’t waste your time, it simply doesn’t work. Go to the website.

3 years ago, ozyhere

Bad support

It looks like they have such and such features in the app, but having stayed in for 6 months, I can easily tell that the tickets created are not responded timely. There was a case of public urination by my vehicle in my assigned parking spot. The Blueground has never offered support here.

3 years ago, Aref YK

App and notifications out of sync

Notifications come before app shows updates to the support messages. It’s quite annoying.

4 years ago, 116shill

Sorry we couldn’t find your email

I’ve been trying to reset the app, restart my phone, logging in from ipad, logging in from my iphone, again and again, but the blueground app keeps giving me the message couldn’t find my email.

8 months ago, G52b

App doesn’t work for IOS

I’ve downloaded the app three times to my iPhone now, and all it allows me to do is link with my own email. Blueground informed me that there was an IOS version at the App Store. Not that I have found.

1 year ago, Budadave

Do Not book with this company!

We booked a luxe $7k a month apt in Chicago with Blueground. Arrived to find out the entire building is under major renovation. The noise is so loud 8am-5pm M thru Friday. Impossible to live or work here. The company is doing nothing to help us. Not relocating, nor refunding as of yet.

2 years ago, EhsanA92

STAY AWAY

Stay away from this company. They show in their system that you are approved, then ask for money to finalize the rental. Then they cancel your reservation. Good luck getting your money back from them.

4 years ago, YazanNooh

Review

Amazing service, highly recommended

1 year ago, Angry tenant 2

Tenant

We paid in full upfront and our parking stopped working as they didn’t enter in the computer or I don’t know what. Just spoiled my weekend as I can’t get out of the building. Shane on you!!

5 years ago, Matt25678

Not working

Just downloaded the new version - doesn’t work. A circular chain between the app asking me to put in my email -> click on button in email to confirm -> transferred to App Store to download app already downloaded -> click on ‘open app’ -> app asks me to put in email....

9 months ago, Emmmiirrr

Terrible service

Don’t even think about renting a home from them. If you have problems noone is going to help you.

2 years ago, Paul Iasiello

Bad service

Never heard back when I’m trying to contact any person from the support team

1 week ago, Darth Vader’s mother

Avoid at all costs

Deliveries don’t work, bathroom door doesn’t close, absolute no customer support: the guy keeps closing cases I open, for $8500 for 5 weeks. It’s a scam.

3 years ago, joie matie gallo

The Worst Ever

Do not work with this company. They do not respond nor do they attempt to fix issues on their end. I highly DO NOT recommend.

4 years ago, marisainnyc

Stuck in endless loop trying to update app

App was working fine and then an update came out. It won’t let me download the new version NOR use the old version.

8 months ago, SV_Mike

Latest version of app doesn't work with IOS 17.2.1

Updated app does not work

4 years ago, Grabelnikov

Can’t login using existing email

The app is dysfunctional, I’ve created account on the web and can’t use it for mobile app

4 years ago, Jjjjfgg

Doesn’t work

I can’t sign in through the app. Keeps giving me an error message “invalid booking status”.

3 years ago, job satisfaction

No Response

Why does no one answer my inquiries? Is that not the purpose of this app????

4 years ago, cufffflinks

Avoid this service at all costs

My entire stay was extremely below expectations and frankly put my safety at risk. The first issue was that the listing advertises parking, in the same way it advertised a security door, as an amenity, yet the building has no parking. This is true of multiple blueground properties that I checked on. While the false advertising was bad enough, I couldn’t get a response on the parking situation when I reached out to double-check until I had already started the six-hour drive to the city, and only after calling and escalating a number of times. When I asked blueground to make this right by way of a credit for the $500+ I was out of pocket (without even considering the extra inconvenience of having to park a block away in a public lot) not one person offered any regret or offered to make this right. In addition to the parking situation I tried for weeks to get the door buzzer changed so it would ring to my phone and was never able to get that done by blueground. I had over $400 worth of packages stolen because of this. During the pandemic when it is absolutely crucial for safety to have things delivered I was not able to reliably receive packages. Of minor note, I was also relying on being able to book cleanings as advertised but the app is just broken or something is wrong so that wasn’t possible. There were limited cleaning supplies provided so cleaning was very difficult. In summary, I will be telling anyone who will listen not to use this service. I lead a large team of remote workers at the third largest tech company on the planet who travel for business a lot and I will make sure none of us ever use blueground. Truly a horrible experience.

Description

If you’re looking to rent an apartment with Blueground, please visit our website, www.theblueground.com Blueground offers beautifully furnished and thoughtfully equipped apartments for a month, a year, or even longer. Our move-in ready homes are all specifically designed to help people show up and start living. From day one, this app will be your guide to your new home. It will answer any questions you might have about amenities and apartment access, as well as provide info about your new neighborhood. Whether you want to report a problem, request a service, schedule cleanings, speak with the support team, or plan or check your booking details, it can all be done via the Blueground Guest App. In order to create a tech-powered living experience, we’ve created this user-friendly app designed to make every tenant’s stay frictionless. It puts all of the most critical information about your Blueground apartment right in the palm of your hand. How It Works After you’ve booked with Blueground, access the app using the same email address used for your reservation. Once you’re in the app, you’ll be able to communicate with our team and enjoy peace of mind in your new home. App Features *Everything you need to know about your stay: Find important details about your property, such as the address, entrance instructions, Wi-Fi password, and building amenities. There will also be neighborhood advice and maps so you can start planning your commute right away. You can even get walking, driving, and public transit directions to wherever you’re planning to go. *Make and manage requests: Whatever you may need, just make a request through the app and our team will respond as quickly as possible. For instance, when you want to schedule an apartment cleaning, or when there is a maintenance issue that needs our attention. You’ll be notified whenever there is an update on one of your requests or reports. *In-App messaging for ongoing support: Speak with a dedicated Client Experience team member in real-time via our in-app instant messaging feature. Your personal notification inbox will house all incoming messages. Whether you have a complaint or just want to share feedback, we look forward to hearing from you!