It’s not allowing you to do what needs to be done in order to use the app correctly also nobody responds to in a timely matter on the app it need plenty work
I have had no luck with the new program. I was locked out of the system for months and couldn’t get help because you had to be able to get into the system to contact support. I finally scheduled a training session with the concierge and they were able to straighten out my accounts. However, I’ve discovered I have to go through Google or my units won’t show, so something is still not right. The system doesn’t even recognize the address of my client unless I access my account through Google. Now, I cannot add a new vacant unit. It gets stuck on the appliances page and it just won’t “submit”. I’ve wasted hours trying to figure out what is going wrong. The chat function doesn’t work, so I’m getting no feedback or help. I doubt I’ll be able to rent to anyone with a voucher. Still a waist of time.
Can’t get any of the landlords phone numbers and none of them respond. How are we supposed to find a rental if you can’t ever get anyone to contact you back? Please update with landlords numbers. Everytime I email it always says please wait but never says email sent. I don’t know if they are getting my emails or not but for the past few years I have been on this app not one landlord has contacted me.
The App gives options to verify the status of your RFTA HAP and chat with the group easily and also have quite a few options to list the property search for potential tenants etc.
Trying to comply pouring here was wrong this link and to no avail I am not having any success nor options of rentals of the surrounding apartments that I know personally except the H TV program however they are not listed within this app.I have a deadline I just had a medical procedure and I’m supposed to be immobile however I’m going to have to seek out a residence outside of this app otherwise they’re going to retract my H TV privileges yet it wasn’t thoroughly explain to me on how to navigate this system
This app was made for the convenience of who? When you try to start a chat or get help it just stops working. This was created to keep communication with our case managers and the process of our moves to go smoothly, but unfortunately that’s not what happens we are stuck in the dark with very little time and no help. We have been let down
I’ve watched all instruction videos but still find this app is really confusing and there is no live person for support. Phone call listed on their website will go straight to voice mail and no one will reply your chat messages or emails. If anyone has any good ways to reach them please share in the review comment and it will be greatly appreciated!
This app is all over the place people don’t respond I don’t knw wats going on I’m confused to why it was even made I’ve been in a hotel with my kids for two weeks now because I still haven’t had a inspection for the property that I applied for I can’t stressed how many times I emailed an STILL NO RESPONSE THIS IS CRAZY I HAVE 5 kids all are in school I shouldn’t have to go threw this
Navigation in the app is great but the information available is test purposes only so looking for an apartment on top of voucher deadline is really making it difficult to find suitable housing. The ease of login and tabs are great just need more units that are actually available for rent.
What is the purpose of the app there is no accurate information on it. I had an inspection and it was put in system that the inspector had no access which is a big lie. Then I was not told about a second inspection for today but I see one for August. Whomever created this app needs further information
I have not been able to get housing through this App. I have reached out to case manager on this app and no response from anyone at housing authority. Please either fix it or stop trying to make the housing search even more frustrating for those of us really trying to keep stable housing.
I get what they were trying to do however this app is pretty much useless. Landlords don’t return emails, you can’t get a number. I’ve goggles some of the places and no availability What’s the point of this app if we can’t find a place or at least talk to someone
This is horrible all the units you cant reach the landlord. And or the landlord doesn’t respond.. I’ve been contacting tge landlords for 3 months and have not reached not one. There is no way to communicate. Is the house available or not. I don’t like this app. And why does it even exist. Its not helping no one at all.
Whoever made the user interface for this app, and for their website needs to be questioned. If I could give it negative stars, AND warn people to stay away I would. It's a shame that an app designed to help people is so difficult to use. Purposefully... -A frustrated landlord
The experience was horrendous and emotionally draining. The staff was very condescending and was quite rude to my new landlord. There was one lady that was very helpful to appoint that I felt a little relaxed . At first getting help with the Bob AI app was like pulling my teeth out. I felt and saw the staff very uneducated with what they demanded us to do as a client.
I’ve been trying to recertify since a week ago, when I click my info and recertification section, it just loads and continues to load and never lets me finish my almost overdue forms! This app needs to be fixed.
The app does not allow the landlords to remove their information from the website. Most of the homes are listed with full details and landlord numbers. There is no way to know if the home is occupied before applying.
This app does not work I’m in an iPhone and can’t send email nor is there landlords number and Everytime I try to check my status on my housing it direct me here o don’t no why because it’s not telling me anything or giving me anything what do I do
To be honest it’s probably not even the app that’s the issue it’s the misinformation that’s causing the problem. Why start with a artificial intelligence app when you haven’t properly trained the users. This is people housing we’re talking about.
This app is totally useless!!! You cannot speak with a live person as advertised. When messages are sent , no one responds ,ever!!! It’s just trash. I wouldn’t give any stars if I could , but my review won’t save . So the one star they get , I take it back!!!
Nothing works can't see anything can't get a response back it's more of a hassle than a help horrible horrible app needs to either be revamped or completely removed
Does NOT work can’t submit any paperwork and no customer service response! Tenants are going to be homeless because of this site! Need to get workers back in the office until this site can be reliable!
This app is useless.. the landlords on here never return calls or emails. Everything on this app is outdated nothing new and you cant find any housing leads or housing for the voucher you have.. this is a waste of time and app space
Absolutely nothing works on this app, the information is all wrong and it always says zero availability or it’s totally blank. Filters clearly don’t work.
Absolutely horrible app, support is just as bad as well I emailed about to having issues accessing to the certain things on the app. They told me to go in the app and ask for support.
This app does not work!! no landlords contact back for properties, no one communicates in the chat for any reason, had to find a place outside of app and now that I did we can get an appt for RFTA. It’s overwhelming with the communication.
This app is useless . Nobody responds to your messages and it’s so unfair how we get treated. No landlords are available or your caseworker. Everything is time consuming and no one acts like it . I really hate it here
Bob.ai is an app used by Public Housing Authorities, Continuum of Care Providers, and Agencies funded by the Departments of Developmental Services as a CRM platform to stay connected with their landlords/property managers and clients.
