BoostOne

I became a big fan of trying to get the coins to go towards my bill not only was it helpful, but it was fun to. But then I realized that every single time that I got to day seven in the spin and watch a video all of a sudden they weren’t working, no matter what I did nothing would work there for the next day I was put back to zero and had to start all over again with spinning the wheel and watching the videos to get to number seven. One time might be a glitch but every time seems to me like it’s a set up, when I click on watch a video it says come back later. We’re getting videos ready for you. That’s been 22 hours now. And I just clicked on the bar to spin and absolutely nothing happens so I guarantee you after making sure that I do this every day tomorrow when it’s day eight I will wake up and everything will be back to zero again this really needs to get fixed. This is unfair you touted as though it’s something great for the customer and it would be if you got it to work.

So now you are taking away the very thing that made this worth it. You have removed the spin??? You changed video watching to .01 and you never gave me my .75 for watching 7 days of videos last week. I contacted help, who told me it would take two days to show up…. Well it’s been 3 and it’s not here… and I get it, .75 is chump change in the grand scheme of things, but I live with my son and try not to be a burden. As I barely use my phone, with the ability to pay for it myself via those tiny change amounts gone, I can no longer do that. Also, It’s wrong to steal. I want my .75 In any event… If I watch 360 days of videos that’s only $3.60. Even if the .75 is there each week for 7 days of video watching, that’s only an additional $36 a year. I don’t do offers. And with the spin gone, no .05 bonus for logging in the app each day… This is no longer worth it, and for such low returns, it’s not worth it to me to allow you access to what I do on my phone in exchange for less than $40 a year?? My life, time and privacy is worth more than that. As such, once my free time is up, I’ll switch to a family/seniors program with AT&T on my sons plan. At least I won’t have to jump through silly hoops anymore to pay my bill, or make sure I keep my online useage below that ridiculously low 1 GB a month.. That alone will be worth it. It was a great offer….. until it wasn’t.

I guess you are intent on taking all of the boost coin ways to earn away from this app. Can’t make it a whole month without the app being down. Forced to update twice this month already and now almost every feature is gone. Searching for another cellular carrier. This is just not worth the the effort each month. Now my 7 days of videos bonus and wheel spin and 7 days spin bonus is gone completely. The daily sign in bonus is gone as well. A nickel a day is all you get for watching videos at a penny a video. You sent an email talking about changes to the duration boost coins could accumulate and never mentioned that every bonus was eliminated or that the daily sign in bonus is gone. You even took the timer away that showed how much time is remaining before you could start collecting boost coins. I know it was tied to the wheel spin but you could have moved the timer to the video section. It’s clear that there wasn’t any thought to this except to eliminate over 75 percent of the ways to earn anything towards your bill while wasting the time of your customers to watch a few videos because you make money from that from bitcoin. I tried the offers feature before and was not rewarded so I won’t waste my time on that again. Good luck to you. You are going to need it. People are going to leave Boost for good after this.

I’m honestly not the type to leave google reviews but this one … this was well deserved. I signed up for boost on an unlocked phone to a prepaid plan, I actually sat through and read all the terms and conditions (which they probably think no one reads) and not once did it say my phone would be locked to boost for a year if I started the service. It actually said the complete opposite so I figured it would be nice to try out boost to see how I like it and when I decided to cancel my service because I found a better carrier suddenly my sim is locked to boost. I called boost to get it unlocked and they said they didn’t lock it the company I originally got it from did (AT&T) so I called at& t to confirm my phone was in fact NOT locked by them so when I called boost back to get it unlocked again SUDDENLY I have to have service with boost for a year. But if you go on their main website it clearly states prepaid plans are not carrier locked. Anyways I decided to keep using boost because I can’t use my phone otherwise 🙄. And I started using the boost one app to keep track of everything, it was going GREAT at first but this is the second time I’ve landed a spin on “5000” coins and never once have y’all given it to me. Every time the app glitches and when I check my reward history it says I got “+25” or “+100” coins. It’s so pointless to have this app.

I have been with boost since 2012. For the most part I’ve never had an issue however recently I am gettin very frustrated with them. I woke up one morning and my wife’s phone wasn’t working and said it could only make emergency calls only. I call their support team and they tell me it was reported lost or stolen. I tell them I didn’t report it lost or stolen so they go about submitting a ticket to get it removed from the list. I get a confirmation email that the ticket has been closed 3 days later and call again thinking my issue has been resolved. They tell me it is still on the list so they submit another ticket. Three days later same thing. I then talk to another person and they tell me they are submitting a claim to their IT department to get the issue resolved and to call back in a couple of days so three days later I call back again same story. So they submit another ticket and tell me to call back in a couple of days. I call back and they say the same thing again. I ask if there is any other way to resolve this issue and they tell me this is the only way to deal with it. The last person did tell me they submitted another claim to their IT department but I have yet to resolve this issue. I first called about this issue on 4/26 and it is 5/13 and I feel like I am running around in circles.

They make changes mess it all up representative don’t no how to help tell you to go to the store for help. Why are they getting paid if they can’t support. Been with boost over 20 years. They were above all the rest. Now after 20 years they are not the same company and not for the better. Reading the reviews it seems I am not the only one with this problem and support makes it seem like I was the only one. Don’t they know I can read. Just read one had the same problem and he still without a phone. There is a lot of problems with boost since upgrade and now a third party. Looks like boost is going downhill. It’s so sad. The only service I had that I could be very happy with and now that’s gone. Can anyone say helium. Update still no phone I urge everyone to go and report to BBB I did. Since boost sold the company to a man only intrest is to set his family up for the future. Like I said over night they changed my plan. They did something cause the have the wrong phone on my account. They stole half of the money I paid for service because I don’t have service and their support are incompetent do no their A&& from their elbow, rude and can’t support anyone anymore. My only regret with boost is what’s going on and now this company Ecostar has my information and they are buying up everything Boost, Dish, Hughes Satellite and more.

I downloaded this app to make it easier to pay my phone bill. Technically it is easier for me to make a payment, I just tap “make a payment” and it goes through. However there are few things that need to be improved on that would make the app better. First off opening the app. Whenever I tap the app to open it I usually have to exit out of it and tap it again because it’s just stalls and sits there loading. Other times no matter how many times I tap the app it never opens and just sits there spinning the loading symbol and I have to come back in a few hours to see if it’s fixed itself so I can log in. Second would be with the apps spin to win wheel were you can win boostcoins to win a free phone payment. The problem is it always seems to land on small numbers, meaning I’m only getting a few cents off ( between 5-10 cents). For someone who is on a tight budget it would nice for it to land on the bigger numbers for a change and get a few bucks off. It takes several billing cycles for me to be able to build up enough coins to have a cheap or free phone payment. Don’t know if anyone else has these issues. Fix them and I’d enjoy the app more.

I’m confused on how they charge the highest plan for new customers they make u get 60 plan but when I get this plan I finally hit to get app hit new customer it try’s to sell me sim for 9.99 and unlimited data talk text then says 25 after the first month how do they offer this but then don’t let you get it when you go to the store..l had to wait 2 hrs in store my phone wasn’t even ready how it usually transfers all your information nothing was transferred. I had a figure out everything on my own. I don’t know if I’d recommend Boost I had Metro for seven years and never really had a problem called in that lower my bill of $15 don’t ask me why I won’t go to somewhere else that charges 60 and said I’ll get discounts off 60 , I’m wondering if I should go back too Metro , I use my old phone more than new phone, u make your own decision I wish I had just stayed with my old phone know I got figure out and put everything in from old phone, I remember the store doing that I just think if l had too I would of just keep old phone and service..will give them another month and see what I choose!! Good luck new customers !!

The app is ran by a third party. Not by anyone at boost mobile so 1. There goes ur personal information. 2. Since its ran by a third party they cannot reimburse you for mossing points. I will get back to that later. After 7 days of watching commercials u are awarded 75 points aka 75cents. Boost mobile has erased my history once every week resulting in me only being able to accrue $6 off my bill when it use to be free. No help on the customer service side. Also. When u spin the wheel. Whatever number it landed on. When u opened the app the next day it would still be on that number. Now when i sign in. I have been a customer for 3 months. It eill start on a random different number resulting in you never getting the 100 or 500 points which helps alot since they lowered the reward completion from 150 to 75. Videos watched use to be 5 but are now 2 resulting in 40 extra commercials watched. The app stated it is unlimited but u cant even watch some days its up to them. So. Use at ure own risk. This app is like a new employee. Great before the 90 day probation. After 3 months expect nothing. I wish i could copy and paste the conversation they sent me stating if i am so dissatisfied with the app i can gladly cancel my boost membership. Let that sink in.

This is the first time I've ever reviewed an app. No app has frustrated me enough to put in the time and effort to actually do that, until Boost One. The main issue with this app, is that it rarely will even open. It tends to hang on the loading screen for hours sometimes. It will crash relatively often, or freeze when trying to make payments. If Boost Mobile wants my money, they're making it really hard for me to give it to them. Most of the time it is impossible to make a payment through the app, and the website no longer accepts payments, so we are all just screwed having to use the non-functional app every time we need to reinstate service. I'd like to think that maybe this is intentional, and they make it hard for people to make payments so they'll just cave and turn on autopay. Otherwise you don't get to use your discounts - how funny. Please fix the app, please sort out how to accept payments without freezing or crashing. The app has been like this since it came out, so I can't imagine reviews are being taken to heart, but I can say with certainty that if I can't even pay my bill because your app doesn't work, then I'm going to be forced to switch service providers to one that can accept payments.

The app will only work if I am using the data from the phone service. If I am on my home WiFi or work WiFi, it completely does not work at all. So if my service is disconnected and I need to pay my bill, how would I do this if I can’t use another service to activate my phone? The gimmicks are a joke of watching videos, downloading apps etc for a few Pennie’s that is never added to your account. They always send error messages saying “ an error occurred, please try again later”, or “here was a technical difficulty,” Also while my phone is active, if I disconnect from WiFi, instantly my phone service goes into SOS mode or it displays an E in the signal box. This means I have no service. Usually if you have an iPhone , you are able to receive incoming calls , text messages, etc if your service is suspended or off, now boost has blocked the ability to receive calls,text messages, etc on their network all together, even to and from iPhones. Boost isn’t going to solve any of their issues for their customers at all. I have had several times when I was charged twice my payment amount and instead of them refunding my money, they kept it anyways applied it for a new month of service. Terrible customer service always .

I opened the app on 6/9 to spin the wheel and watch the 5 videos they now limit you to only to find out they have removed the spin the wheel feature and are only giving $0.01 per video watched. They also have gotten rid of the $10 plan and additional data top ups too. I left Boost once before because they refused to transfer my Boost Coins from my old account to my new account that an agent told me to create to get a plan that’s only available to new account holders. I think Boost thinks we want free service but we want discounted service and thanks to the change they’ve made, you’re going to end up paying for data you don’t use. When I had the 2 GB plan, I used all of it. Now that I have the 5 GB plan, I barely use 1 GB, so something is off with the way they calculate the usage. Add to that, the taxes and fees and the fact that calls randomly hang up after four hours, it’s worthwhile to switch to a tax inclusive cell phone provider. Yes, other companies have $15 monthly plans, but they have better service that’s consistently putting customer options first instead just profit.

Excellent deal yet again coming from boost mobile! I walked in with my iPhone unlocked previous used with tracphone and paid $60 even and got unlimited data REAL UNLIMITED DATA AND 30gb of hotspot data for only $25 a month with the only catch being autopay... Which was not a issue at all I just provided my cash app account and routing numbers and BOOM IVE BEEN USONG FOR ALMOST 4 months now!! And just when I thought it couldn’t get any better, they have an app called boost one and it allows you to have daily bonus features that you earn money to deduct from your bill every month and are approximately give or take a dollar or two get $10-$15 off of that $25 bill every month just for opening the app once a day and spinning a wheel and or watching a short video clip for two cents a clip! not bad if you ask me so I get unlimited data and 30 GB of hotspot for about $15-$20 every month and I didn’t have to switch numbers or phones! Highly recommend

I was not expecting the level of service that I received today at the Boost Mobile store. Smile wireless 3. I was under the assumption that it would be just like the other carriers. However, I was wrong. I walked in through the door, and Alice immediately greeted me. She was currently working with a customer I still take the time to greet me and asked me to have a seat. When I said that she was so calm, so nice and was providing the the customer with details about the service. Once she was done with the customer, she called me over and explained the services different plans mom and also explained what she would be doing as we completed the process it was so smooth, simple and easy I was out of there pretty fast, but I was super impressed with a Inn, in which the manner that she took the time to explain to me the Moose mobile process, the payment plans everything she was just great outstanding. I wish the other carriers that I dealt with before I had a manager, like Alice Ortiz

Worst app I have ever used to pay a bill. It doesn’t even load or open half the time. I know it isn’t my phone or signal issues because i am on others apps totally fine before and after, wifi or data. I have done so much to troubleshoot the app, but even on days when my bill is due it won’t open. I will try to pay earlier to make sure my phone stays on and it won’t open. Just stays forever loading like it is pulling up the app. But of course I can always get the texts to pay my bill. I even tried using the link in that text and it just doesn’t help at all. I can basically only pay by calling now and I hate it. I don’t have time to call every month to pay my bill. What is the point of having an app if it is less convenient than calling the company to pay? Probably going to switch carrier companies soon, if this doesn’t change. The old app (Virgin Mobile) was so much better, it’s insane. Edit: herr i am the next month and for the last week every day i have tried to open the app it hasn’t worked. My phone turned off today because i couldn’t pay it, let alone spin anything for rewards. Had to call to restore my service. This app is getting deleted today.

This app was amazing before the new update. I have encouraged so many people to use Boost Mobile bc their coverage is fantastic and their prices are low. I tell people about the app and how you can spin the wheel each day to earn coins off of your monthly payment. I explain that after 7 days of spinning the wheel, you get 75 cents off of your bill. Well, unfortunately they have taken that away, and they have also made it so that watching videos only take off a penny instead of 2. To some people it’s no big deal, but to others (like myself), it’s super helpful. Even this small change has made it so that I am considering changing my carrier. Why? Because I see that without earning as many coins now, I can get a better deal with other companies. Not asking for a handout, but I have been so appreciative of the coins as it’s one more thing I can do to save money. I realize that Boost Mobile is a business and you have to make decisions to better your business and profit. I am curious as to how they came to the decision to take away the best parts of their app.

Customer service is horrible now. I have been with Boost about 15 years now an am ready to find another carrier. They don’t know about the plans and have shut my phone off twice before the due date stating the plans are 30 days but both times phone was off before 30 days. This month I am due to pay on the 27th but my bill was paid on the 31 last month so clearly they are not 30 days. I hate the new app. It doesn’t have any features nor does the new website. I can’t access my call or text history anymore. I can’t review my payments because that never works. The new service is horrible and I get so many different answers from the reps it’s obvious no one knows what’s going on there. This app and site was supposed to be new and improved but it’s not. And the rest of the company has gone downhill as well. The new update does not work. Boostcoins don’t credit to the account for large wins etc.

Love the idea of this. Sure, to save a few bucks.. I’ll log in. Watch some videos. I have no problem with that. I just find it funny how.. when it’s time to log in for the 7th day in a row for bonus points.. there’s always a problem. The site is unavailable or whatever. I have to start my streak all over again. If your coverage is so great, why I am experiencing problems.. especially on day 7??? If you don’t want to give people a few more dollars off their phone bill.. change the program. UPDATE. so tired of the “you have watched all of the videos for today. Check back later” messages. Really?? At 2 boost coins which equals to 2 CENTS per video.. why would I be limited?? If you are cutting back.. stop this program all together. Don’t send me another response about contacting you. Fix this or stop this. You’ve gone done that 1 star because that’s the lowest I can go. UPDATE. They really need to add an option for zero stars. Now, the only option is to watch a video for 1 point. 1cent. Most of the time it says .. we a preparing videos.. check back later. You can respond to offers.. but none of that works either. I hope they either fix it or just quit doing this!

I like the fact that you can earn money off of your bill monthly different ways, but I’ve been with Boost for a year in August and I’ve only been able to redeem my boost going to first month I was with Boost. Since then every time I press redeem, and it takes me to the next screen, it doesn’t let me scroll down to slide over the button to actually take it off my bill I think that’s like a slap in the face because it’s nice to be able to drop your bills down $20 a month and come to find out when you can’t redeem it. It kind of pisses you off. Because you’re taking the time out to actually do the steps to earn the verse coin and they’re not letting it come off your bill after you put the work in. Other than that, I have no problem with us, but it’s kind of wrong that loyal customers cannot receive the rewards and benefits of this app.

I’m so tired of getting to 6 days and then all of a sudden I can’t get the app to load so I loose my streak right before I get the extra bonus for completing 7 days! Or when the wheel glitches out and I end up with only 5 points because of it when it was definitely going to land on something higher! And a video being over a minute long and only receiving 2 points from it like at least make it 5 and then make the smallest number on the wheel worth at least 15 I mean I can barely get 10$ off my total and most months the app messes up so much I can’t even get that. If we try to log in and the app doesn’t open then we shouldn’t loose our streak you should give us the day because we tried and the app failed to open. There’s a lot more updates that this app needs to run efficiently but I mean I guess that’s the point right they offer us a means to save money on our bill but it’s so glitchy and frustrating that we stop using it and then they don’t have to worry about loosing any money 😒 this app is a serious waste of time. Do better boost because you guys have really been slipping and it’s gonna cost you customers….

There have been a couple outages over the last several months. The previous outages were maybe half a day which pushed some of my login times out but the most recent one sent the app offline for more than 48 hours. When service was restored, I had lost all of my streaks and forced to restart a daily habit with no compensation. The most recent version of this app constantly requests reviews on the app, so this is the response to the user harassment. I have to force close the app if I want it to update anything (running latest iOS on an iPhone 12) which has been a constant since the beginning. I used to be able to watch maybe 20 videos for extra coins and now I can watch less than 10 before the ads are unavailable. The boost support twitter account seems to be unresponsive to these concerns as tweets to that account are seldom responded to. What is advertised as potentially free cellular service has many strings attached, with unspecified limits and a lot of daily effort to reach required minimum activity, all controlled by this particular app. The harassment asking if I’m enjoying this app seems to be the latest innovation.

I downloaded the Boost One app after the pay-by-phone menu changed and no longer accepted key punch commands, instead requiring verbal commands that the bot of course does not understand. I used to prefer paying over the phone, the automated system was convenient and easy for me to use, but I pay everything else online so whatever. But every time I try to open the Boost One app, it just seems to buffer indefinitely without loading. So then I open the old Boost app and log in, then it tells me to use the new app instead, and only THEN am I ever able to log in to this app. Maybe that's by coincidence, but either way this app takes forever to load. Once I'm finally in, I get bombarded with notifications and login bonuses like it's some sort of mobile game. Like, I'm just here to pay my phone bill, I don't want it to be "fun", I just want it to be convenient. Typing out this review I feel like an old person who's frustrated by new technology, but I'm only 26 and have used this service for years. There's no reason I should have this much trouble paying my phone bill.

These latest changes make it even harder for loyal customers to stay. I’ve been considering leaving Boost for awhile because they offer much better deals to new customers to the point that the loyal customers pay twice as much for what the new customers are offered. The option to earn Boost Coins made it feel like a little effort was being made though. I’d only save maybe $10 off my bill each month and it was still more than the new customer offers, but it was still a decent amount of savings. Now the daily spin is gone (where you would get the best odds of saving more) and the weekly bonus is gone. You could get 75 cents each for completing the daily spin and watching videos every day for one week. Plus 2 cents for every video. Now it is only one cent per video and no incentive to do it for a week. This means I would have to watch 89 videos a week now to get the same savings I was getting by watching just 7 before. Even then, I’m still nowhere close to saving what I was before without the daily spin game. This is a huge difference and another disappointing decision to make it harder on loyal customers.

So as the title says, I can’t tell if my bill is still due or if I paid it already. Like this month I think I might’ve paid it twice because I think it still has the “pay” button after paying and it definitely still shows “amount due: [regular dollar amount due]” on my bill even after I’ve paid. I know this bc I had to speak with support to see if I paid my bill (which btw they didn’t answer that question) and they offered to help me process the payment instead but after - FOR SEVERAL DAYS - it still said amount due: $200. I paid it only a few days ago, but as of yesterday when I checked it, it STILL said I owed $200 ish. Their app is a piece of churro (not what I meant but I like the autocorrect). But the service is cheaper than AT&T, T-Mobile, and Verizon with a phone payment plan so I’ll keep it till the 3 phones are paid off. Then I’ll be out to one with a better app for a similar price. Tl;dr - the app will never give you the correct amount you owe after you’ve paid it, and sometimes not before either. The ONLY pro is phone payment plans with a cheaper plan than the top 3 in the US.

This app used to be great. I could sit here and watch about 30 videos, get 300 coins and then spin the wheel to earn more coins toward my bill. I was tell all my customers about it and saying how great it was. I don't know what you all did but this new version is a rip off. You traded my $3 a day (from watching videos) for a bigger one time payout on the wheel and I have NEVER hit the highest payout. You cut what the videos were worth in half (they were 10 each, now they're 5). Most of your offers don't even apply to me. The game offers that I can download to earn coins don't work on my phone, but they do on my tablet and it's on a different network!! And a lot of times now when I watch a video, it doesn't credit my account. I know that I've missed out on $25 over the last couple months because of it not crediting to my account. And I can only watch 10 videos now before it stops me, then I have to wait until the next day, but your description says you can watch as much as you want. The app was way better before you "updated" it.

I have never come across such an unscrupulous business like boost mobile. After joining boost mobile I was encouraged by the store to get the App and to login into the app everyday to win boost coins towards my monthly bill payment. I decided to try it out and the first few months I got like about $10 off my bill. Then in April 2023 I score the 5000 boost coins which amount to $50 off my bill. After coins was redeemed towards my account in the beginning of May 2023 I have not been able to get back into my account on the App. My question is… Why create an app then encourage people to use such app and don’t like when users win big on the app. To Boost Mobile, it was your decision to offer this app and coins towards customers monthly bill payment and when you don’t like a customer getting their reward you freeze or block there account. No one asked you for this offer of coins towards their bill but you chose to offer it and now this. THE WORST COMPANY EVER. I WOULD NOT RECOMMEND Boost Mobile to ANYONE… Very UNSCRUPULOUS Company. If I could give a rating of zero stars I would!!!

I've been with boost almost 6 years now. the old app was harder to navigate but I got super excited when this one came about. Especially with the feature to save on your phone bill by doing spin the wheel, watching videos and downloading apps. There's even a coupon tab where you can save on things for Boost mobile. There's been a few issues lately, but the team has been amazing at getting it fixed in a timely manner & last month even made it to where they added like 2 weeks on everyone's phone service bc it was down. So my phone was on until the app got fixed, thank goodness bc i pay on the app. I will always stay with Boost Mobile. Best service, i get service where no one else does and i've never had any issues with service or anything else. Long time customer and will always recommend to friends.

I can’t use the app! When I open it, it says, “Update Required” “There is a newer version available for download! To use this app, please download the latest version.” This new version JUST came out 16 hours ago! I am on the version just before it, which was the latest version several hours ago. I only have 1 GB of cellular data a month, just enough for me to get email and occasionally look something up when I’m away from home. I currently don’t have enough data to download the latest version and, obviously, can’t get more data through the app. It doesn’t even make any sense! No other app requires me to update as soon as it comes out. And it makes even less sense when that app is the one I use to get more data! Looks like I will need to ration my data very carefully until I come back home to Wi-Fi. I’m so upset right now that I just used some of that precious data to post this review! I can’t even imagine what someone in my position would feel if they were on a 6-day streak and missed the 7th day because of this, losing all the extra Boostcoins because of it!

Your last update you remove some features in your app. Why do you really? Why did you remove some features in your lab? I like to spend the wheel to knock off some money off of my monthly payment, but you removed the spend the wheel. Why did you do that, your ad looks don’t look like it anymore but thank you for your last update. The real question is why did you remove the wheel feature where you spend the wheel and knock some money off of your monthly payment you guys are just doing stuff that older customers I’ve been with you for 20 years, I’ve been looking forward. I’m getting discount for being with you but you guys keep you keep getting dirty and dirtier with your older customers and that’s a big dildo. I can’t believe you all keep changing stuff. your own good why do you all keep doing that? Maybe it’s a mistake maybe there’s a glitch in your update. Maybe you could fix it and bring back the features for that I’m giving you two stars and until you fix the features.

The man at Boost Mobile where I purchased my iPhone 13 from, was extremely helpful. I had no idea what I was doing, and I called him crying my eyes out, locked out of my bank app, credit card apps, social media accounts, you name it I was lost. I was so upset. He told me to relax and get some rest and said “I promise you that I will help you get through this and show you everything no matter how long it takes, or how many questions I had. And he kept that promise. I will forever remember him. And I will never go to another carrier other than Boost Mobile Store. The app alone, has many features that are VERY useful, & so easy to use. Thanks to the man who put up with my crAzybAby questions & I am sure I will have more… But when you choose Boost Mobile for your carrier, take full advantage of the free app Sincerely crAzybAbie 🤘🏻🤘🏻

If you used boost mobile for the past few years you remember their shrink plan you pay your bill on time every 3 months they’ll lower your bill it was amazing they dropped that and came out with lower rate plans for customers on a budget now they have a plan (which I’m currently on) where I pay my bill every 3 months instead of monthly and they have this amazing app that’ll give you a discount by your billing date! Love boost mobile the only service provider that actually care for their customers and don’t wanna take all your money got my iPhone for under $100 brand new and got good service for under $400 a year I can go anywhere and never lose service!! If your looking for a reason to switch to boost mobile this app and other key elements are why their worth it!

I’ve been a boost customer for over 10 yrs. I’m very disappointed with your service, as well as, customer service. You guys do not honor none of the boost coins except for daily log-in , and spin /win. Each time I spin I only get 5 boost coins, not to mention the survey, as well as, quizzes to obtain more coins, which I never get after completing each survey/quiz. Furthermore, the chat support, in regards to obtaining my 50 boost coins for every 3 billing cycle aren’t being honored as well. I was disabled last month & couldn’t make my payment on time, and when I did call to get help with my boost coins your customer service was given me options, such as icons, to look for, which there were none. When I tried chatting with customer support in regards to obtaining my 50 boost coins that was also no help. Instead, it kept asking me questions that was not related to the actual chat, which I was texting/chatting about. Furthermore, since you guys are fabricated on your app, I have no choice but to report the fabrication that’s not being offered.

The 3 month $45 for unlimited text and call with added 5Gb a month is a very good steal deal as long as you don’t need any more data or etc can’t complain about that at all really So my only complaint is customer service online or calling on phone is no help just a joke for even just trying to get information about boost let alone any actually help from a live person or robot for any reason it’s faster and easier to just go down to a physical store for help, you will get whatever you need taken care of and your answers actually answered in a timely matter before you were able to going online or call customer service and try getting them to understand your question , or problem you are having let alone get any actual help Overall they are my favorite pay as you go service that I have tried and dealt with that actually provides decent to good signal coverage wherever I may be at it’s so worth the bad online customer service you learn to avoid and just go right down to the physical store to an actual human that helps you solve your issues quickly , effectively, and easily with basically no hassle at all . I always recommend them to anyone and everyone

I hate the fact that you still have to give a star to leave a review (Thumbs down) I would give no stars if it allowed. Opening up the app the automatic .05 is gone then immediately notice spin the wheel option is no longer there like whoever decided to make this new update change and remove perks was not very smart at all. I never even fooled with watching the videos cause the time spent was absolutely ridiculous just to build perk points. But I earned a great amount every month with spinning the wheel and just opening the app. Taking away certain things do help with keeping and obtaining customers. Perks, Discounts Etc is a plus but now that you guys have taken that ability away is a big minus and this is why my husband told me years ago to drop boost because it’s constant foolishness with them!!! And don’t respond with your rhetorical message pretending to care or understand because if you did then you’d make sure your customers are happy and not updating things for the sake to help appease yourselves (FLIPS THE BIRD)

The app is very convenient however i don’t like a few things about it 1 when you spin the wheel for free points in my case it’s always landing on $0.05 and that’s aggravating , i don’t like If you miss a day of checking in or spinning the wheel you start your whole process over and start back from square one at a chance to win $0.75 after a week of checking in i also don’t like the fact that we have to watch a 30 second ad for $0.02 i feel like that can at least make it $0.10 and finally they extra point stuff with the surveys or things you gave to download don’t never work for me it’s always gonna be some ads and surveys and other stuff which is aggravating so all that time you waste trying to get 350 point and all that is gonna be a waste of your time

I had boost mobile and switched to boost infinite and my bill was actually cheaper. Got a brand new phone and a iPhone forever plan and my bill went from $75 to $64!!!!! That's a lot for someonwnlike me whose struggling right now. I'm so happy I switched over. I got really sick and missed a lot of work and my bank account was DEPLETED and my cellphone was due I thought I had the money in the account I didn't. They messaged me ages da Th s past my bill due date letting me know my payment didn't go thru so I got the money and paid it. They didn't turn my phone off when they absolutely could have. This boost infinite is groundbreak ok Ng km telling you. I have no issues with my service either. I'm really really happy boost made this plan. So thank you boost. Y'all are the MVPS

I’ll give it a 3 because free money is free money…. but they’ve lowered the rewards significantly and this is only my second month with Boost. I only spin the wheel and watch 1 video daily to count towards the weekly bonuses. Those used to be 150 but are now 75. The rewards on the wheel are lower and now I spin 5s 90% of the time, whereas before, I was getting different amounts each time and nothing lower than 10. Happy to reduce my bill by any amount, but the drastic changes are disappointing. Update: Now it glitches the weekly bonuses. I was 1 day away from the video bonus and it went all the way back to the start. Wheel and video bonuses should match since I do everything at the same time, but nope. Also, the deals either don’t work or don’t appear. I keep getting notifications about deals, then try to look into them, but they don’t show up. Terrible app, one star. Whenever you spin and get a high amount of coins the app will glitch. When you open the app again it goes up by 2

Really do NOT like storing a card here... convenient for online so called hacking and identity theft issues and I just need to pay bill , check usage if I ever would need to ... and go on with my life. Cannot even simply log in and pay in 3 minutes with an extremely tight work schedule like it was before. I want an option to NOT keep my data on file as it just gives me more people to monitor who can sell my data to third party morons and play games with people as if I have nothing better to do with my time. Please also stop all the childish pop ups and woo congrats things as it again, makes me waste WAY too mch time.. need streight to the point work. Not everyone finds these options exciting not convenient. Thank you. I have been with Boost for almost 13 years now and it was the simplicity and business first way you did things that attracted me now its slipping to act like other carriers with this app. No thank you.

This app was great initially but now things have gone a little sour. I will start by the latest news: as of this week (perhaps 2 days ago) each time I watch a video I am no longer credited the two points that I’m due. Furthermore, I am echoing previous critics when I state that one can no longer earn more than 50 points on the wheel of fortune. If for some reasons the wheel turns to 250 points or more, the app will just freeze and when you refresh it, it will only credit you a tenth of the stated points. For instance if the wheel hits 500 points you will only get 50 points. This is just being dishonest at this point. It would have been better for the designers of this app to have a wheel of fortune that has no more than 50 points as opposed to the current one that has up to 5000 points which you can never earn! Btw if the wheel hits the 5000-point mark you will only be credited 50 points or 1%!!! That is ridiculous

Last three month been bad 1st two month somebody else was using my service could get my refund then they deducted some another payment . I went to the the store to try to get a refund cause customers service kept trying to get it service . then the third time I got my number change had to pay 50 dollars which I was paying 25 a month my data ran out very quickly it was supposed to be unlimited. So I went to Walmart to find a hot spot I was told it was really unlimited and it worked really good. So I bought one for sale went to the store to get it activated she charged 35 for activation and 50 dollars for first month activation. I told I already had a sims card with the hot spot. I wanted the bundle my services had to pay 85. This the messed up part the hot was out in a week I tried to tell the lady at the store said it wasn’t her problem. Some one was supposed to check back with me. Not a good look what going on with the company? Been with y’all since cherp phones .

I’m relatively new to Boost Mobile, as I was looking for a way to save money. Service hasn’t been bad- I had some struggles recently while traveling. I was in an area I wouldn’t have thought it would have happened- I had 2 bars but my phone was struggling with a web browser. The app hasn’t really worked well in the 3-4 months I have used it. I love the idea of being able to knock down my monthly bill, but at this point, I’m questioning whether it is worth using/staying with boost because of the app issues. In addition to the app being down for days earlier this week, it now looks like it is back up, but I can’t process the payment that should have been taken automatically earlier this week. Service is working but still. There hasn’t really been much communication in regard to it either. Baseline, it’s affordable, service works, app isn’t great.

I’ve used Boost for a little over 3 years, and it’s a shame I’ve witnessed the different milestones on this service and app going downhill. One factor that stood out when it comes to Boost was the games and ad-watching to earn coins for a slight decrease on your bill. I used to recommend Boost because of this benefit they gave their customers. Not only had the app started glitching and removing the coins I won while spinning the wheel and watching their ads, the ultimate disappointment is them completely removing the wheel and decreased the value of the ad-watching to 1 coin (0.01$) per ad. The customer service somehow don’t know how to help in finding out how to get back the coins earned, saying, and I’m paraphrasing, “it’s a new incentive we aren’t familiar with.” There’s something so scammy about what Boost has been doing this past year and quite frankly I don’t think I’m going to stick around longer, especially how shady they’re being to their long time customers.

I’m extremely disappointed in the customer service and how the company in whole took care of my service. I tried to get unlimited data in may, never received my SIM card until late June and then was told that I had to wait 20 days for a refund. Then get told after another month that they can’t help me anymore. I expressed I wanted nothing further to do with this company and they still are sending another SIM card without my refund. I asked to speak to a manager multiple times just to be given the run around. I had to wait 2 months to buy a new phone and go with a different company all together because of the terrible service I received. I would not recommend this company to anyone, not after the hassle I’ve had to just speak with anyone who could help me. (They never solved my issue, but are trying to keep my money) once again they are taking actions without speaking to me or keeping me updated and that’s completely unacceptable.

App doesnt always give you your points beacause ive watched so many ad i should have at least 5000 points but sometimes it says come back later and stays there and sometimes it says that once wait a second click watch again and it has u watch ads but then thats the issue it wont reward you after, also completed offer and no points and some offers are not even a thing i think they falsely advertise andhype this app up, ill be filling all necessary action beacause one thing I ABSOLUTELY WILL NOT TOLERATE IS SPENDING HRS (1-10) watching ads after ads for some game with more false advertising hurting my fingers& after having all the time wasted just for it to finally say come back later & not get rewarded, y’all probably get paid more than $0.10 For Every VIEW and for us to get $0.00 THATS NOT FAIR, the offers are a joke same stuff you get in your SCAM inbox i mean come on theres no such thing as ( Participate and have a chance to get $500 in your CashApp account)

This app is a total scam! I tested it every day for months to see if you could roll anything other than a 5 or 10 “boostcoins”, and only once in 3 months did I spin a 25! And… when you’re on Autopay, Boost charges your account and doesn’t ever apply the “boostcoins” that you’ve earned. So you have to pay early and redeem them manually to actually use them. I removed autopay so I could pay it manually and have my $10 credit applied, but they then mark your account as delinquent and won’t let you apply “boostcoins” that way as well! You have to pay the balance to keep the useless “boostcoins” that can’t be applied in the first place!!! What a total scam! On top of that… if you go over your allotted data (which I only ever did this last month due to being on a family trip out of town) and they make using your service in times of need absolutely miserable. I’m definitely switching our plan to another carrier after this!!!

Worst ever. You setup for $25 unlimited plan come to find out your get 5G of data only to run out. They offer add 2g for $5 and it still has not taken effect over 3 days. You try to change your plan to the $25 unlimited plan with unlimited data because that’s what you thought you had. Come to find out they escalated your concern or send you to tech that says wait 24 hrs. You come back 24hrs later to customer support saying the exact same thing. You get told wait another 24 hrs. Call again, for it to repeat again for 24 hrs but oh wait they say 72 hrs this time, even though it’s been over 72hr of waiting. Let alone you paid for 2g of data that was supposed to be immediate. There page says when you change plans it’ll take effect few minutes but that is false advertisement. Good luck whoever gets Boost, you will feel all the nightmares that come with this company. Even if you talk to management they don’t care.

I can’t believe the company actually changed the one feature that set them apart from other companies and almost made up for the quality of service that they lack tremendously and still make you pay full price each month even though there are days where it has no signal , now they’ve taken the boost coins feature and made it so pathetic it’s not even worth messing with .. I’m definitely stopping the word of mouth advertising about the company now because it somehow found a way to make a barely running machine completely worse . But I’m sure they only did it because they needed the money very badly LOL at least you have a home to go to and not worry about being constantly assaulted from having to live on the streets because you literature don’t know anyone in this odd little town called Smithfield . So thanks Boost for making my excruciating life even more painful and stressed to the max .

Ordered a phone for daughter then boost sent email stating your phone has been shipped and gave a tracking number I then check the tracking information and said it would be delivered The next tracking information said returned WTH so I call support to find out what happened the customer service representative said I cancelled the order no then she said I’m not sure I can give a email for you to reach and find out why WTH I asked her I need to speak to a supervisor she was even worse her name was Angela why is she a supervisor if she can’t tell me why boost cancelled my order and not give me my refund When it was cancelled and their side I should have been given a refund and a email telling what happened none of that happened been a faithful customer before they even sold out to sprint this will be my last month these thieves and still have not received my refund or explanation on why they cancelled my order

I’ve been with Boost for years because it’s what I can afford. Unfortunately, it’s gone downhill and now my contract was sold, but I don’t have access to view it anymore. The “help” chat bot is completely automated and it’s impossible to get a human online. When I call, the international 3rd party agents apparently can’t tell me when my phone will be paid off (I’m pretty sure it was supposed to be this month). When I log into my account on the app, there’s an option to print a PDF version of my plan that conveniently never manifests, and the other option is “view details” which gives a message saying I’m not authorized to view it on mobile app… but the joke is that I can’t access it on a desktop either. Excess payments add up. I’m so disgusted. This app is useless for my needs, and apparently literally no one I’ve spoken to from Boost can do anything about it. Absolutely would not recommend.

Boost is a trash company which has zero respect for it's client base. after getting tricked into hastily extending my same 15gb/mo plan (rather than upgrade to the better option) for another year due to app data error and customer service confusion, now I cannot even monitor my data usage... Thats right. I use this data for a driving job and I have ensured that I am within the limits because of this monitoring capability on the webpage and app... but these are useless now. FOR THREE WEEKS AND AFTER REPEATED CALLS AND REPORTS, I am STILL unable to see either ratio of data used/data remaining but I can also not see WHAT was used under the other "usage" menu... webpage and app give NOTHING. Customer Service reps also sees NOTHING when they look on their end and cannot assist with letting you know whats left because apparently they only have access to the same crap broken penny-pinching trash that are their customer-facing apps ! Terrible company with terrible problems that can sabotage your life and there will be no one to help because they have completely disempowered their customer service to be of any use at all... I have also been told by customer service that MANY PEOPLE have reported this issue and yet ... crickets... Stay Away... pay the extra quid and get something that meets the definition of "service"... Shame on Boost.