Byline Bank Mobile

Even though I like the convenience of the banking app every single time for the last year when you try to hit the button it always comes up with the message that the data is busy the net work you have to try again later and if I hit it again immediately it works it says it every single time and it’s not true because you hit it a second later and it goes through but it never ever ever works the first time

Byline sent out numerous notifications about the upgrade. As of 2/22 on line access unavailable until 2/25 with the new app. The transition for my personal account was ok with the minor annoyance of no access for 2 days which I understood and expected. Ok. But my business account has been an entirely different story and now my overall confidence in this bank’s service has plummeted altogether. Long story, but in short, I followed all directions, was patient, still needed to make numerous calls, HOURS of hold time, being told I would get a call back after finally getting through, and NO call back. I have legitimate reasons for concern about my account security but was brushed off when my concern was validated but with no apology and was treated rudely by the agent I spoke to. I was very understanding that this roll out would require some patience ... but the lack of support on the part of Byline is VERY disappointing. Byline really dropped the ball when they had every opportunity to do things right. For this reason I am looking into moving my accounts to a different bank. I’ve been a customer since 2003 but since Byline acquired North Community Bank I have experienced a series of disappointments.... but this by far is the most concerning.

We’ve deliberately banked with Byline exclusively since moving to Chicago to support one of the last independent banks despite the less than competitive rates and service. Since we moved to Edgewater, Byline has closed the only branch within walking distance, and the staff at the nearest branch are friendly but have no idea how their own ATM deposits work. The previous app was unsophisticated but functional. This is clearly a shared app with another bank and Byline customers are second fiddle, having to re-enroll online and before opening the new app. The app screen does warn you it won’t work otherwise. Depositing a check digitally is more cumbersome than before. Haven’t explored other capabilities but it appears that my Pop Money autopay for rent is gone, but I can spend more time logging in online and re-entering data to start another autopay service. This is a three star app but I took one star off for forcing customers to re-enroll in all services. Byline’s customer service should be their claim to fame but my experience is that’s not usually the case.

Seriously, almost once or week or more than that, i cant log in because the network is busy or mobile banking is unavailable. As a former employee, i knew they didn’t care about us. But now as a customer, i thought we would get better treatment. They make it very hard NOT to go to a big corp Bank.. This is a super basic online banking app. It lets u check your balance, account activity etc. but you cant change your address, or password on the app. They need to update ASAP. In order for you to do any of that, you have to be on a physical computer. And with this covid, you’d think they upgrade to better accessible app. Please upgrade- this app is like a Stone Age, very limited one.

My Zelle functionally has been broken for SIX MONTHS. ENDLESS calls to tech support and following every single suggested fix or workaround has failed. Byline won’t let me speak to a real technical support person. No one ever fixes the issue or calls /?emails as promised. I am utterly powerless getting this resolved and have spent countless dollars on fees using other Sevices and hours I don’t have to spare. Beyond resetting my latest greatest iPhone / iOS network settings, deleting the app, restarting the device and reinstalling / trying again (all to no avail) I have even installed on new devices in desperation only to find the Zelle option missing completely! My accounts provisioning is obviously broken / corrupt and no one cares or will help me fix it half a year later.

The app has a very well designed UI and allows all the necessities for mobile banking. Occasionally I have to enter my password in because the Face ID prompt doesn’t come up every. I’m currently having a major problem with the app however which will most likely be resolved in an update. When I open the app, it pauses on the loading screen and tells me to update. I’ve updated it and yet it still comes up, preventing me from accessing the app. I uninstalled and reinstalled it, yet, I’m getting the same message every time.

I might be missing something but the removal of the app from the iPhone Notification Center for quick balance checks is really disappointing. And I’m also hoping you bring back the balance history with each transaction. And I know that orange is your brand color (same is true for the company I work for and I’m the marketing and communications director so I know it’s tough to work with) but it works better as an accent. With everything in bright orange, the app feels abrasive somehow. Orange is a cautionary color which is not a feeling you want while looking at your bank account. You’re better off with shades of gray and using the orange for header text and buttons. Looking forward to seeing some improvements.

The UI isn’t always clear. In some cases the ‘button’ you’re meant to press next is a grayed out word… also the ‘continue’ button is in the upper right instead of the lower right, and also visually evenly weighted with the rest of the buttons. Pretty annoying from a UI standpoint

June 2020 update: there are no notifications available from this app. Login seems fixed. Original review: I would love to offer a compliment sandwich here but I’ve run out of bread. The login system is broken. Every time I come back to the app it needs my password, even with Touch ID enabled. Would also love to have the option to add a note when depositing a check. Update: Got a new iPhone and discovered that this app doesn’t have Face ID login or password manager support. Unless I’m missing something, this means that every time I want to log in I have to leave the app, open my password manager, copy my password and paste it into the byline app. Worth noting that Face ID has been an iPhone feature for more than two years now.

How much effort and energy were expended on this “upgrade”? What a waste of resources! I just need to see my balance and transactions; I don’t care about the “experience.” And even if I did, the new one’s not as good. The more corporate Byline gets the more they do asinine stuff like “upgrade” and “relaunch” things that people depend on while simultaneously continuing to close branches all around the city. Anybody wanna place bets on how long it is until BB sells out entirely and gets bought by Chase or Wells Fargo? Also I feel bad for the poor person who has to go through all these reviews (probably not the person whose idea this was) and apologize on behalf of the company to all the annoyed customers.

i hope this transaction goes well with inland bank accounts.. my first attempts didn’t go as well as i expected. It’s about the software development and process. (THE STORY OF NO RETURN)!!! Their no reason to start over from the beginning if for any reasons you misspelled a word or make a mistake. We’re all adults here. The Probable… When filling out a page, NOTHING IS MORE FRUSTRATING THAN TO START filling out the application/ registration/ paperwork/passport/etc. THAN HAVING TO RETYPE THE ENTIRE PAGE AGAIN starting with your name date to whom it may concern . The elephant in the room! starting over starting over and starting over it’s like the twilight zone. soft wear developers should get out of the basement into the real world and develop software that works for the average person the people that make the world go round OMG I can’t believe I have to explain this to academia..

I was banking with Inland for many years. Since the merge, I have had nothing but trouble with Byline Bank, the takeover bank. When I called to ask the question, “I have a number of automated debits and credits that need to be updated. I am sure you will handle that?” I was told that I WOULD HAVE TO DO THAT MYSELF. If I had not been a bank auditor years ago, I might have believed that. I have had trouble signing in, and some customer service agents had trouble with it also and each time I do, i get an error message, “ID or password incorrect.” If they do not correct these problems, I’m sure other banks would like to have my business.

This app is fine but wish it had two things: 1. Ability to create buckets in your savings account without having to open a whole new account. 2. Take pictures of checks. Also this app needs some serious bug fixes. I can’t even read what’s I’m Typing right now because the text is not popping up on the screen. It’s just blank, but it’s still registering that I’m typing.

I have been with line bank from the beginning even before it was Bayline bank and the two other banks it was prior to it. I love this bank. The people are so wonderful and helpful and it’s so easy to deposit checks and check on everything. great website great bank.

It’s all old people who are complaining because they don’t know how to follow directions. I love the new app. They don’t understand the meaning of changing a company’s logo and developing a new app. We were stated to login into the our bank account on the web browser first but they can’t seem to read! Bunch of dummies! Keep up the good work byline!

I’ve been a Byline customer for > 20 years. I support them because they’re a local business. And I want to keep supporting them. This app leaves a lot to be desired. Face ID does nothing. It scans your face, and then you still need to enter your password. In general the UI looks bad, and it’s just clumsy and clunky. When the new app came out I was surprised at how bad it was and I still am today. Here’s hoping byline can get it together so they can retain customers like me who believe in them but want a solid mobile banking experience.

Bank has world class capabilities for global travel where you can expect to speak with fellow chicagoans, our neighbors. Nice to have someone to talk to about best way to handle transactions and work out fees when I’m in a foreign country that I can trust for sound advice. Highly recommend.

Now it has FaceID which makes logging in a breeze. Unfortunately - at the time I am writing this -, FaceID does not work on the iPad Pro. The app is perfect for transferring money, checking your balance and your transactions. It’s also great that you can give each account a unique name.

Am I the only one who can't get zelle to work on my iPad? The option simply doesn't show up. I've called technical support a few times and haven't been able to get resolution. Any ideas? why doesn't zell

It’s so frustrating when you want to quickly lookup your account from the cellphone and the app will prompt you that some verification is needed. Even though the fingerprint access is enabled. So you type the user-password info just to find out that “currently they can’t process the request “ Awful and frustrating! Just because of that I’m seriously considering moving my money elsewhere. HOPE YOU READ THIS BYLINE! LOOK AT THIS APP RATING - DO YOU CARE??? I’m probably a goner, but sure there are others feeling the same.

I use this to Zelle people, transfer funds between accounts, make infrequent mobile deposits, and for debit card alerts. Works great. It crashes every once in a while, but then we reopen fine.

This app seems to be broken for a month, work for 2 weeks, and then be broken again. If you want to deposit a check, you must go through 3 screens that teach you how to deposit, every single time! Since I like the convenience of the bank, I keep accounts there, but I’m thinking of moving an account to Chase since their app is so good.

This app constantly signs you out, does not use keychain, never remembers your face, or fingerprint, and locks your account if you make a mistake twice. It’s pretty much useless since the last update. I expect more from a bank I have used for 25 years. I also expect more when in person banking is impossible during a pandemic and not everyone has a personal computer.

The personal service at Byline Bank is superior. They truly value their customers and the service shows it.

This app was usable for most part, it’s crashed and logged you off constantly forced you to reenter your credentials. But now it makes no sense, you log on with Face ID and still have to put your password in? I’m so confused. That’s just terrible user experience in my opinion. One key note the app visually has improved a bit but usability that been crippled in the process.

I’ve had the Byline Bank app for a few years now and it was always user-friendly and convenient to use, especially when many banks are closed. But now the app won’t operate. I put in my passcode as normal, and it just stays on the loading screen. There is no technical support on the app or anyway to troubleshoot. I’m assuming that maybe there’s a bug on the app that needs to be fixed and hasn’t been noticed yet? Either way it’s awful.

Why so much security? Used my mobile app and entered my userID and passcode correctly, then they ask me to verify my current phone # so that they can text me a one time passcode, haven’t received anything text from them. Went online (via desktop), and made sure everything was current, phone #, email etc. Tried the same process again (mobile app), and still no text from them. Even several agents over the phone couldn’t help me out. How sad.

I have trouble signing. When I do get in I get in I get kicked out directly upon signing in with an error message “session timed out.” App will work for a week and then it’s down again. Very frustrating. Byline was late to the app/online world and it seems they launched online banking and never fixed any bugs. I’ve banked here for 20 years and think it’s time for a change.

For some reason, the mobile site is always “busy” and I need to try again “later”. Yes, I’ve UPDATED the app a few times, even reinstalled. If this keeps up, I’ll be moving funds. No time for amateur hour and regional banks are at risk anyway. I use a bank to make my funds accessible, nit so they can tell me to come back later.

The app keeps on having me authenticate my credentials even though I have been using the Touch ID feature. The whole purpose of me using Touch ID is because I can’t remember my passwords. You can’t reset your password through the app nor does it have a feature for you to recover your username/password. You have to go on your laptop or computer & reset it that way. I bank with other banks & they have better apps.

As another reviewer noted, ever since North Community Bank became Byline Bank, the quality of the bank went way down. We use the app almost daily to manage our accounts and now we can’t access our accounts at all. It’s irresponsible to roll out updates to the technology for a bank without proper testing. We’ve only found disadvantages to being Byline Bank customers and this inspires me to finally change banks.

I wish the when I paid a bill online the amount of would be deducted immediately from my account. I have to wait three or four days for the payment to post and then I can see the payment on the app.

As this app makes it impossible even to reach the login screen (error 0014) I am rejoicing that I changed banks today. Touch ID but no Face ID in 2020? Not getting the text for two factor verification? Staff clueless as to what Apple Pay is? Staff who can’t even process a phone number change? Bare bones features? Such a contrast to my new bank which treats me like royalty, which makes sure I can login to the app before I leave, and a working app rich with features.

The user experience — the workflow — was designed by a banker, not someone who wants to make your life easier. For example, every time you want to deposit a check it takes you through the “this is easy” page and then a giant wall of all UPPER CASE TEXT TELLING YOU TO ENDORSE YOUR CHECK. At least it isn’t flashing.

Byline bank app often crashes on startup. This is a minor annoyance. The major annoyance is that it looses login credentials, and they need to be reentered, whether stored in the app or in Apple’s password manager. A second problem is that the information that zelle uses cannot be updated, even though I changed it on the bank’s website. I called up the helpline, but they couldn’t resolve it.

I love how I can deposit checks with a picture. It saves me a ton of time from having to go to the branch or an ATM. I also love and use a ton, the built in Zelle feature. Great job Byline!

Must have app if you are a Byline Bank customer! Very easy to maneuver with no problems. I have no issues with mobile deposits, transferring money, or using Zelle!

The less clicks the better. Other banks don’t require clicking to take picture let alone that plus clicking to submit picture. Same for standard authorization language: other banks don’t require it every time you make a mobile deposit. Keep it simple!

I’ve had Face ID enabled but the app repeatedly makes me sign in manually, then informs me I have Face ID enabled... I’ve skipped the same tutorial every time I log in for the past 6 months but it still keeps showing up over and over! Deposits and purchases are slow to post. Very unreliable. App won’t open. “Unknown Error” or “Network Busy” all of this really makes me want to switch banks.

Took me awhile to figure out where to find things but I really can do a lot with this app.

The new app looks better and functioned somewhat better than the old one, but now it appears to be completely broken. The moment I login it kicks me off, saying my session has expired. It’s been doing this for days, and I have completely closed and reopened the app a few times. I need to pay rent somehow!

I spent about 9 hours physically in the bank and on line and on the phone, no one was able to help me with my Business account. I left the bank and going back tomorrow to spend another day in the bank to solve this issue. They should run tests before they do the upgrade . My advice to re downgrade and take your time testing the new app before you leave people out of business.

They need to improve this app dramatically. You can’t login 99% of the times without having to login the old fashioned way by putting your screen name & password. What’s the point of having a passcode of you can’t use it 99% of the time. Plus every time you attempt to log in it updates itself as your waiting for the screen to pop up for you to enter the passcode.

Super easy to use with great customer service backup!

Not having someone on call regarding questions or issues is frustrating when an issue arises.

For a bank with ambitions, high fee, underpaid workers compare to other banks, byline is a dump. We have banked with byline for over 20 years and I can positively say, the banks greed is making service worse every year. The technology is always lagging behind. And if you like online banking, please be ready to stay in in 2006 , as byline only buys and reuses old and defunct technology other banks are throwing away. I’m moving my asset.

The new app rolled out yesterday and it’s horrible. I’ve already received two emails alerting me that my statement is available to view, but I cannot access them (there is no ‘Statement’ option/menu on the app, and the desktop site’s Statement menu brings up no results). Meanwhile, I am in the process of purchasing a home and need these for my lender. Will probably be leaving Byline because of this.

Well, I’ve been a customer for 2 decades embracing change along the way. This is the first time a mobile deposit (less than $8 and “Deposit Only” came back because I didn’t have enough words “For Mobile deposit only and our financial institution name”. I can’t make this shtuff up.

Doesn’t let you know that you’re locked out. Tried the correct password and user name but it said it was incorrect. And because of COVID-19 we are not able to get into our office so I cannot reset the password via phone. It would be really great if you could reset passwords via email also, especially right now.

I check my account once a day at least. The Face ID hasn’t worked in months and at least once a month you can’t log on for a whole day. Once you’re in it’s easy but the journey there is frustrating enough to make me want to switch banks.