We loved the app & Everything was working fine with the app until this last update. We get logged out and then they want to send us an email every time. We run a tow business & can’t have our guys having to log in and try to retrieve an email eveytime the app decides to log them out. Not all of them have access from their devices to check the email accosiated with their account while in the field. Some actions such as a finger print, Face ID DO NOT work any longer as well. Please fix this ASAP!
I have been using them for a number of years all has been good until this last update. You can no longer use fingerprint ID or Face ID as another reviewer stated you have to login your user ID password then wait for a verification. In this case calling the office getting the verification, then going back into the app to take money, this is ridiculous. I tried calling customer support after being on hold for 45 minutes trying to explain the problem they hung up on me. Apparently they have no customer support. I am now looking for a different merchant account provider.
The font and color design on the app is very difficult use in a sunny outdoor environment. The font is too thin so numbers are hard to see and colors/contrasts are so light it’s almost an unusable app when outside.
Horrific over seas customer service center. Extremely high processing costs. Do yourself and your biz a favor and get quick books instead. I wish I didn’t wast the time and money on them. They are nothing but a headache and hours on the phone sharing your personal info with people who can barely articulate a name or address. Yea. I totally trust them with my company’s financial credentials..
Vibrant Merchant Solutions set me up with CardPointe and they have great customer support. If you want a simple way to take card payments with low transaction fees, then CardPointe is the way to go!
I can’t use the card reader anymore. I have to punch in each customer’s CC number and info every single transaction. Such a waste of time!! Also, this 2 step authentication system every single day is ridiculous! Looking into a new CC merchant!
I had an issue with the app and I can not get anyone to help me. I called customer support and after being on hold for 2 hours they hung up on me. This is absolutely ridiculous!
I like the app but there is a terrible bug in it. Every couple of days the settings in the application reset. This requires me to re pick the tip line, swiper type, and receipt printer. Very frustrating!
When I first signed up with this company I had a real persons ph#. I could understand this real person. The dialect was like mine. Today it’s terrible. Keep looking for a card provider.
This app freezes on a regular basis and we can’t proceed with payments, which is unacceptable- I’m very close to getting a new company. Very poor phone assistance.
A company that charges $250 to cancel when they don’t provide what you need
I was surprised to find that I was charged $250 to cancel because they signed me on for a 5 year contract. I didn’t know if they’re service was going to work for my company so had no intention of locking in with them for 5 years. Turns out they weren’t able to provide the specifics that my company needed (ie invoicing) which Square and QuickBooks could both provide for me so I wrote a letter of cancellation and was promptly hit with a withdrawal of $250 from my bank account. The charge was unreasonable for them not being able to provide what I needed. I will never recommend this company to anyone ever.
This app is great. Constant improvements being made. Easy to add products and different categories to add to a cart and Bluetooth connectivity to printers and card readers. Do anything everywhere at anytime with better rates and customer service than other popular services.
It works once. After that it crashes before loading, every single time until the app is deleted, reinstalled and logged into. Then it works exactly once. After that it crashes again and never loads. I hope it is fixed. I use CardPointe to process payments for my business. A functioning app would help me feel more confident about letting them handle my transactions every day.
Logged in with test credentials but not with my own. Keep getting error: "Data couldn't be read because it isn't in the correct format" when I try to log in. I AM able to login to the mobile site through Safari using same credentials. Says it's v1.0 - guess it needs more debugging.
App worked ok the first two times a few weeks ago. I’m running 3.4 now and it wouldn’t even load without crashing out. I deleted and reinstalled but I don’t know if it will stay working. Unhappy!
I have the iPhone X. If you want to use this app you have to re-download each time you want to open it. Once it’s opened you cannot re-open without it crashing
This app doesn’t work on iPhone X its work one time then keeping crash even before loading please fix it I just bought iPhone X Now I have to use old iPhone
This company charges fees out the a**! Go with Squareup. This company has much better customer service and does not give you the run around when u request a refund for a product u never used. And on top of that....it’s free 😍 YAY SQUAREUP AND BOO CARDCONNECT!
The CardPointe app lets you process and manage payments with ease. With live transaction data at your fingertips, CardPointe will become a critical tool in running your business. Features • Virtual Terminal: Process payments for all major credit cards. • CardPointe Mobile Card Reader: Accept card-present payments on the go. • Accept Tips: Enable customers to select preset tip amounts. • Catalog: Organize and manage your products, pricing, and discounts. • Signature Capture: Allow customers to use their fingertip to sign for transactions. • Customer Profiles: Save customer profiles to run future transactions. • Reporting Dashboard: View your business data at a glance. • Transaction Management: Void, refund, reprocess, or resend receipts for existing transactions. • Notifications: Get alerts for important events, like chargebacks, refunds, and declined transactions. • Compatible Printer: Use a supported Bluetooth printer to print receipts or food orders. • Support for CardPointe Integrated Terminals: Connect to your countertop CardPointe Integrated Terminals to accept card-present payments with PCI-validated point-to-point encryption. CardPointe can also be accessed via any browser, complete with additional features including recurring billing and custom reporting.
