One of the most frustrating app to use, if you have more than 20 receipts it turn into hours long process watching a « please wait » spinner for minute at a time, irresponsible drop down menu and no way to save preset for let’s say food item so every time you have to select more than 5 drop-downs that could easily be save as a « type of expense item » that you know you would reuse all the time. In 2022 having such a bad app for a company like Cartus that make so much $$$$ with most if not all fortune 50 company is a total shame.
Should be a helpful APP but sub par nuances ruin the benefit for people on the go. First, it’s the only APP on my phone that does not at least ‘remember’ your user ID. 100% if the time you have to enter the ID and the password. Secondly, if your 90 password limit has expired and you want to change your password on your phone the user name entry box is greyed out and it won’t let you enter it. You can enter the old and new password and even enter the confirmation of the new password but not the user name. This translated into ‘go sit at your PC. APPs are supposed to be convenient not at PIA. Suggest you benchmark Concur as a start!!!!
Inability to attach pdf files meant 5 screen shots for a single receipt, which, of course, caused the whole expense report to be rejected. Freezes frequently. Many times it won’t let me log in from the app even when I can from the computer. Won’t let me add files to submitted report (can from computer).
Submitting my expense reports took about twice as long as they should have and caused a great deal of frustration due to the app continually crashing. Middle of uploading a photo? Crash. Middle of submitting the report? Crash. And of course no work was ever saved, forcing you to start over. Really, this app was the worst part of my entire relocation.
Useless for us as I can’t use the app being a delegate. As others have stated, I’m a delegate for a reason, so not being able to use an app designed only for a main user doesn’t make any sense.
The app won't allow me to login as the delegate of the account and directs me to use a browser with their webpage. Why have a mobile app then? I'm the delegate because I'm the one that's going to be responsible for all of the coordination.
This is my second time moving in seven months. This app has been great because I'm not always at work or around a computer to file reports or update my account.
The CartusMobile app gives Cartus clients and their transferring employees quick access to relocation information. Check move status, view key events through the News Feed, add relocation contacts directly from our app to your phone, file expense reports and more. It’s fast, free and secure. Use your current CartusOnline login information to start using the app today. FOR RELOCATING EMPLOYEES: • View a News Feed for info on key move-related events • Create personal categories to tag and group news feed items • Check the status of your move • In preparation for filing an Expense Report, categorize and organize expense items, including receipt images, as you go along • File your expense report from your device • Exchange notes with your Cartus consultant • Provide service evaluation feedback FOR CARTUS CLIENT CONTACTS: • View a News Feed for info on exceptions, industry trends, service evaluations, and more • Create personal categories to tag and group news feed items • Action policy revision and exception requests • Check the status of employees’ moves and add them to your “favorites” for easy tracking • Review key program statistics on your dashboard • Exchanges notes with your account team *Only available to Cartus clients and their relocating employees with a current CartusOnline user ID and password. If you do not have a log in ID, please contact your Cartus representative for help.
