This app is decent. I can log in and pay my bill, but the functionality leaves a lot to be desired. For example, you can get caught in a loop. You click menu, account list, then my account, repeat. You can do this indefinitely. The menu buttons act the same no matter what menu page you’re on. The app is just clunky, for lack of a better word. Also, you get a message saying coast connect can’t be paid on the app, but I was never aware you could.
This app is in dire need of an overhaul. A user interface that is not very user friendly. Normally takes me about 10 minutes to remember how to navigate the menus and in which order to submit a payments. In order to bring my prepaid balance back to $25, you have to first make that payment followed by a separate payment to bring the balance up to a reasonable level. Your checking account number is partially masked with asterisks. A standard user would assume their account information is stored for future payments. You have to re-enter your account number for each payment. Don’t forget to actually SELECT the account you want to make a payment to. It’s not very obvious how to actually do that. Overall, the app is clunky and inefficient making payments a hassle instead of a breeze. There are many open sources for effective mobile app design. I suggest not settling on the lowest software development bidder next time.
1) app is constantly telling me to update to the latest version. Even after deleting the app and re-downloading from the AppStore, still the same faulty notification. 2) making payments here is a hoax. Don’t risk your service being shut off. I made payment one week prior to my due date and the app never transmitted the payment to Coast Electric. A confirmation number was given. However, Coast denies receiving payment. Just make sure your payments are via website or phone... not this rookie excuse of an app. 3) the UI and UX is horribly designed. My 3 year old could have done better. Maybe they should hire professionals to design an app properly. This app looks and operates like some high school extra curricular project.
I use this app to report outages, view the outage map to see how big the outage is, view my bill, and view my usage graphs to help me manage my usage. It is so fast and easy to do these things and it prevents me from having to call the office and speak to someone in a call center. I do not use this app to make payments because my account is paid by bank draft, so I have no opinion on the ease of use to do this.
I can never go from my email notification to the site, or text message to site for that matter! When I saw this app I thought it couldn’t be worse than that, however, I was wrong. I downloaded it and within a minute of logging in, was able to pay my bill just as quickly! I like this app already!
When I went to pay my bill on the app, it wouldn’t open! I had to go to website to pay. I need the app to see at a glance what my balances are since I have more than one account with CEPA. Please fix the app so I can open it. 🙏🏻
This app used to work just fine. However, now the Touch ID login does not work. When you turn on touch logon in the options menu the app crashes and closes. When you try to reopen app, it crashes and closes. Only way to get the app to login is to delete the app and then reinstall. After reinstall it will work by only allowing the user to sign in using user ID/password.
I swear if I didn’t need this app I would have deleted it a long time ago!!!! They are always always always doing system maintenance!!!! My power has gotten shut off multiple times because the app was shut down for multiple days because of system maintenance!!! It’s ridiculous no app I have ever seen in my life has ever had this much maintenance!!! Fix it or I will end up deleting the app!!!
Tristemente no hay personal que puedan ayudar a los latinos. El app bueno. Pero si necesitan ayuda como servicio al cliente. No podrás no hablan español. Sadly there is no staff that can help Latinos. The good app. But if they need help like customer service. You will not speak Spanish. you will never have help
I have never in my life tried to use such an inefficient app! This thing is a joke! I literally cannot make any payments from this app, every time i try i get “transaction denied” app constantly tells me to update or use “latest version” even tho none of those exist. And dont get me started on trying to navigate this cluncky out of date joke of an app! This is ridiculous
It keeps telling me I need to update, but there is no update
It keeps telling me I need to update the app in order to make my payment. But there is no update available. When I tried to link to support for help, that page says the page is no longer available. This is, hands down, THE WORST app I’ve ever used...or tried to use.
Used to use the app for coast Electric which worked well. Now it is useless since you cannot pay your bill through the app 🤷🏼 so what’s the point in the app if you have to go log into the coast electric website separately to pay your bill 🙄🤦🏼
Used to work just fine. Hard to navigate, but at least it worked. Now it won’t even open and it’s been nonfunctional for a few months now. . So frustrating for those of us who have opted out of paper billing.
I haven’t been able to get into my apps for days. It keeps saying not able to communicate. I’ve checked for updates, none. I’ve deleted and redownloaded it like 3 times. No changes. So much for fast and easy.
Had to re enter the checking account number every single time even though it’s supposed to be saved. Now...it doesn’t even give the option to pay by checking account now that the app has been “updated”. Makes no sense. Horrible app.
This app is disappointing. For months I have attempted to log into the app only for it to kick me out. I have to log in online to view my monthly statements. PLEASE PROVIDE AN UPGRADE TO FIX BUGS!😣😖😤
Myself along with a couple coworkers downloaded the app thinking it would be great, all of which have since deleted the app. Works sometimes at the very best; random errors such as server maintenance and incompatibility come up more often than not. In 40 years on this earth, by far the worst company I've dealt with. I DEFINITELY THINK THE APP IS A REFLECTION OF THE COMPANY!
Every time I try to login a pop-up tells me : CE On The Go The version is not compatible Please click OK to update the latest version. : I click OK and it opens the app store and takes me to this app, the one I already have installed. 👎
Power goes out. I go to the app to report the outage on my cell, says I need to update the app. Update the app. Enter my username then enter my password. Hit done. App deletes my password. Try again. Same thing. Try again, same thing. Ok, I’ll enter the account number and then my password. App deletes the password. Pathetic
Our Mobile App is designed to give you fast, secure account access so you can easily manage your account details, view your bill and your account balance, make payments and find payment locations, schedule alerts and reminders, receive push notifications,view and report outages and stay connected with us via facebook and twitter. Nearly everything you can do from our "myAccount" can now be handled instantly whether you're at home, at work, or on the go.
