Central Hudson Mobile

I am unable to provide actual meter info for both gas and electric meters. On the mobile app, when I attempt to select a meter, no selectable options appear. So no way to continue to either upload photo or enter actual meter value. On the desktop program, I am unable to locate the ‘Enter a meter reading’ function anywhere.

In the process of attempting to find bills and or pay for bills, the process is tedious, not user friendly, and confusing. This app navigation takes time, is not self explanatory, and when accessing for example a bill, in the “billing” “Payment” and or ALL sections, and one selects a bill, you can’t make a payment directly on that that bill shown, one has to go back through other loop holes in the app, to find the bill to pay. Also, when looking up accounts, at first glance, it shows that accounts are at $0.00 but when diving deeper through the app system to find specific bills, it shows that actual amount paid and or due. But to get to this important information, one has to jump around the site to multiple areas in the app that say BILL, or Bill Payment, Or payment history. This is not synchronized in any way convient.

It does the very basics, but in all honesty for what you need to do it gets it done. The user Interface is a bit wonky and definitely need to work on the iOS App Store. The lack of features found online is what’s most shocking seeing how easy they would be to add. And the then again going back to the interface. It feels like it hasn’t been updated in years but I see it is receiving regular updates, there are issues like high contrast colors and unreadable text to pages that don’t move correctly on my phone based on how they are formatted. As well as the lack of customization for things like settings notifications etc. app really needs work for it to make sense to use as opposed to just logging on the website on your phone.

Illegal Price and Illegal Reading On My Name Without My Consent Which I Have Never Agreed To Or Had An Account Or Acknowledgement Being Allowed Or Used With My Permission Or Information To Apply For An Account And Therefore Even Living At The Address Which Using This Company For Electricity Service Offers / Account. I Shouldn’t Be Accountable Or Responsible For Such An Outrageous Amount Bill Charges. This Issue Had Been Brought To The Company Multiple Times And No Help Or Resolution. Over And Over Again Been Told It’s Being Investigated And Not To Worry , Yet No Help. If Someone Looks Into My Records Of Electricity Usage And Bills Never Owed And Never I Had A High Bill Or Bad Credit With Electricity Companies. Please Help Resolve This. Thank You

Can't login. When I press the app, a white screen comes up and doesn't do anything at all. I deleted it and redownloaded it, and still the same problem. I iust think Central Hudson can do so much better, but they make the choice not to. Spend some money on the app and make everything more transparent. I shouldn't have to look at the bill for over an hour to even come close to understand what and where the error is and when I call about it, you guys have no clue either or even how to explain it. Just seems like bad business to me, but again, I don't run a multibillion dollar company. Currently using iPhone 14 pro max with iOS 16.5.1

The “Select Meter” drop-down box does not show my electric meter. It doesn’t list any options at all. It appears this app update was released without being tested because there’s no way something this basic would have escaped detection. I had to use the website to enter my meter reading. I do like that you added an option to receive a text notification when it’s time to enter a meter reading but now I’m sceptical that it will function properly.

I’ve used the “enter your meter reading” option on this app since the beginning of the year (2023) with no issue. But now neither the photo submission or the meter reading submission are working. My account # and address are on that screen, but when I click on the “select your meter” field, the dial selector shows up at the bottom, but it’s blank. I ended up going onto their website and entering it there. Get it together.

The redesign of this app makes me want to use the app again! The mobile site was so much more user friendly and aesthetically pleasing for years. On top of that, feature parity was a big issue as well, with the app lacking greatly. Great job Central Hudson web and mobile programmers! -Former Central Hudson programming intern

I have downloaded the app and it doesn’t have a place to register my account and I don’t wanna continue as a guest because I am a long time customer.

Woke up this morning to a pop outside and all it power is out. I opened the app and went to the ‘outage’ section and it crashed. Multiple times. Finally,I had to call and navigate through menus reminding me that using the app was the best way to do this. Grrrr. I’m logged in using an iPhone 13 mini and I tried using the ‘outages’ button at the bottom. There’s a report button in there and it crashed the app again when I just tried it.

Whenever we try to submit meter reading, we don’t even get an option to do so. Instead we get a “failed to submit uploaded photos” error. Except we haven’t even tried to upload any photos. When visiting the website, we get the same error. Very poor app and website when the functions don’t work. They just want to continue to milk every penny from you with their estimated bills.

It looks like the efforts have been made to fix a lot of bugs with this app. Lately there has been no issues. The app serves as a great way to review past and present statements as well as pay current bills.

The app forced me to upgrade—it wouldn't even open—and after I did, it told me my login information, which I know is accurate, wasn't working. So then I went to password reset, and it said "an unknown error has occurred." This app has always been ugly and user-hostile, but it is now an absolute train wreck, and Central Hudson would be better pulling it from the store entirely. It is an embarrassment to them.

Moved out a bit ago app worked for the first couple months and now never fully loads. I’ve uninstalled and such and nothings changed. Emailed them that the app doesn’t work with no response. Absolutely useless app. Just do it on the website. Which also often happens problems from what I hear. Lucky haven’t had one myself… yet.

Upgraded my iPhone 15 Pro recently to iOS 17. App just crashes. Won’t load. Get it right guys and fix this. Worked fine on iOS 16 on my older iPhone 13 Pro. It’s a payment portal guys, people have been using the internet for decades to buy and pay for stuff. Why is this so hard? And I already tried deleting the App and reinstalling. No luck

Was forced to upgrade the app and when I log it it won’t do anything. Can’t even pay my bill. I click on things and nothing happens. Been trying to call them to pay and don’t get an answer as well. Looks like they’re trying to make money on late charges…

Navigating through the app used to be very easy but now it is more complex and confusing. Furthermore, the payment system is very ineffective and no one at Central Hudson seems to know of how to fix any issues that happen when using the app. Not very happy about this

App will not let me put a meter reading in. Keeps glitching.

Poor overall experience. The registration does not work and unable to link to our account. Called the tall free number and they had no clue and after going back and forth gave up on setting up online account.

This was a good app providing quick information about power outages and service issues. Now sign in is required before accessing basic information, the graphics have become worse and less navigatable

Just recently, this app isn’t working. When I open the app, it gives me this frozen-like screen. Can’t do anything not even scrolling. I used to use this app to pay for my bills, but now, i couldn’t. I hope you fix this.

Latest version is completely useless. Does not load beyond Home Screen and completely unresponsive. Tried deleting and reinstalling but no dice. Happened right after update was issued to fix bugs

It doesn’t show you your bill half the time. I have been double charged for a month multiple times. Remember when cenhud rates went up 40%? Coincidentally I got double charged. Bunch of crooks with a non functioning app

I chose English as my language selection but the app keeps it on automatic for some unknown reason.

App used to work and then had an update and I wasn’t able to upload meter readings anymore. Now the app just crashes after logging in. Completely useless.

If something looks funny call asap, the app doesn’t update your information and when it does it doesn’t tell you anything changes it just charges you more. The budget billing is a joke also

I’ve used this app for a long time without any troubles. It’s how I pay my bill. All of a sudden it’s been crashing every time I try to use it. And, I see other people are having the same problem.

I haven’t been able to use this app since May. I can log in and see my account but then can’t view edit or modify anything. The app just appears to freeze. Get this fixed central Hudson.

Tried to report an outage today and selecting that option fails miserably. The app just closes. Same thing happens when trying to logon to my CH account. iOS version 17.5.1 iPhone 11

App needs complete overhaul. Severely outdated, and crashes every single time I open it and try to log in. Have deleted and relogged in and nothing helps. Waste of time until this is addressed.

currently version blows up on ios 17.3. you can launch it, sign in, then it blows up. This is the same problem repeating itself from about a month ago.

Horribly glitchy, can’t even open the app half the time. You’d think a monopoly exploiting all their customers would make enough money to have a halfway decent app.

Go to log in. It buffers for a few seconds then crashes. Completely unusable.

Where’s the logout option in the mobile app…it no longer exists and it’s not very secure to just close out of the account without the ability to logout!

To this day I don’t understand how it’s 2023 and companies worth over a billion dollars have such a terrible online presence. Invest in some coders to bring this non responsive piece of garbage to some sort of usability.

The app is terrible. It hasn’t been working for months. I have uninstalled and reinstalled still unable to use it.

The newest app update completely bricks the application. No one at Central Hudson seems to care—another sad example of how they treat their customers!

Good

App logs me in and then opens with the screen slightly tinted white and can not change tabs or do anything. Literally useless app. I have an iPhone 14 Pro Max running OS 16.5.1.

Your company continues to screw up billing and now you don’t even have an app that works? This is why people hate Canadians.

Current version crashes on opening on iOS 17.3

App stopped working can’t enter meter readings can’t pay bills. Does absolutely nothing.

Can’t even pay my erroneous bills imposed by draconian Central Hudson because the app force closes upon login.

Since the update the app won’t open it just closes out.

I can never get into the app. Even after updates. Glitchy bad app.

Can’t even login! I open the app and everything is just greyed out.

Too many issues to name.

App crashes, won’t open.

The app will not allow my to pay directly

Unable to login. App just crashes. iPhone 14 Pro iOS 17.2.1