This is a great life-changing app but there are call drops where the party can’t hear me and we get disconnected. This is not good when talking with clients
Godsend application gives deaf the freedom and dignity to talk on the phone
Fantastic application I used for many years on a desktop land line phone now as a mobile app. The same great service but now it allows those of us with a hearing problem the ability to have a dignified conversation . Helped restore my personal dignity and gives me freedom to talk on the phone. I had a problem with my carrier could not get through to fix a problem; in desperation I reached out to them to help with the carrier they cut through the red tape and helped me get a successful resolution. Cannot say enough good things about the application and the organization who are giving the deaf dignity and a better life
I love the fact that this service is available, but I noticed that if I miss a call the system doesn’t tell me I had a missed call. I received a call from an old friend and the call some of the messages was captured. I did screen spots and a lot was missed. I never hear back from this old friend and found out he die a few days later. My service at the house is not the best, so I contributed some of this to ATT. Your software should should pick up most of what is being said and should tell me when I have a missed call. There is something else I have hearing aid and before I got your system, it would tell me that I am getting a call. I also have a Ring doorbell. I would be told that I have someone at my door but since I got your system these features are not working. It is my wife that tell me that someone is at the door.
I am a Deaf Realtor. I was using ClearCaptions until I realized “ClearCaptions” and a different number was showing up as my caller ID name. I lost a potential client when he learned I have to rely on a captioning service. He wasn’t comfortable talking to me anymore. Being in my business, I can’t risk discrimination. I went back to InnoCaptions app. It is discreet & allows my caller ID to be my actual business number. I can easily forward calls coming through the InnoCaptions app. Also, the captioners via ClearCaptions couldn’t keep up with the real estate jargon. There was too much lag in the captioning for me to respond to clients and other agents appropriately. I also frequently had dropped calls. Not good for trying to do business!!
This app has truely made a huge difference in my life. I am completely deaf in my left ear hard of hearing in my right ear. This app has made communications better when I can’t read lips. Sometimes the captions can be faulty but other can be slow or just weird especially when music is playing. I love using this app. I highly recommend it to those who are hard of hearing/ deaf / those who are in my shoes.
Due to significant hearing loss I am very dependent on using a close caption phone. Initially this app worked pretty well, but possibly as it was used more because of Covid it now is extremely unreliable. Certainly the caption or‘s sometimes provide captioning and other times don’t but I understand that if there is high volume. But the biggest problem is that I will be speaking with someone and there is captioning and then the app just cuts the call off. This happens constantly. Yet I don’t feel like I have other options so I continue to use it although it has significant issues.
This has changed my life I cannot explain in words how much this has made things easier since I now can have conversations thruYour phone like normal hearing people and just of course sometimes you have to pick up words on your own but that’s the way it is but I would tell you this is amazing App anybody can have the best it can be and has major improvements thank you
I have had this service for less than 24 hours and I can tell you it is absolutely life-changing. I do not have to ask people to text me or email me information because I can’t understand what you’re telling me over the phone. Absolutely incredible. Thank you guys
I had no idea that such an app was available to me. However now that I have the app I think it is wonderful because I can now read what everyone is saying on my cell phone when they call which makes it so much easier for me being very hard of hearing.
Ann Zeiss, I am loving it, but having problems. I can’t pick up my cell phone and call out from there. It seems to be connected now through my ClearCaptions phone. I am also having difficulty sending out texts. 🤔
Very unreliable app. Call is always breaking up. My actual phone service is clear but this one isn’t. I also often always get the error about “captioner temporarily unavailable. Retrying…” but it never retries to get captioning on. As someone with a bilateral sensorineural severe to profound hearing loss, I rely on captioning and this app has been unreliable for 2+ years. I keep it up to date and install and reinstall and everything!
I was impressed at how few mistakes it makes but it’s frustrating to talk to someone because of the delay and it’s hard to get them to understand that you have to wait to read what they said before you can reply to them even though you’ve told him that that’s the only downside
We had a burglary a couple of weeks ago and when I called the Police during the incident, I could not hear, it was real scary. I am so relieved I have ClearCaptions now. It’s Awesome!!!
I have used this service for a long time. It had been outstanding until it converted from a live transcriber to robot. It still works well for my outgoing calls, but incoming calls go directly to voicemail. This has been going on for several months and they have been unable to fix it.
Not sure what’s been going on with the app but for the last few months the app will constantly sign me out on its own, which makes this extremely difficult to answer an incoming call. By the time I try to sign in, I’ve already missed the call. Anyway to fix this issue?
The clearcaptions app works well on my iPhone. The voice to text captioning is generally accurate, although there is a slight delay. Their support team is very helpful.
I’ve had the app for some time but couldn’t remember the password so I clicked the password reset put in my email clicked “ retrieve “ and the app crashes 🙄 I qualify for the app as well as other deaf services so I had the app legally Not sure why the app crashes when I try to retrieve the password ?? So it gets a 1 ⭐️ rating
That’s wrong. We suffer enough because of our hearing loss and you want to charge us? It’s very frustrating and depressing to live with. Always anxious feeling. However according to the (ADA) American Disability Act, I don’t think you can charge people with a hearing loss. Thank you
The big issue is that all calls go straight to voicemail even though my ringtone setting were all properly set up. I nearly missed a job interview because of this.
It is a total frustration. I have talked to technical support a number of times with no good results - lost hours of my time. Using the app I cannot hear the other person or the other person cannot hear me. 👎
3-4 second lag which is horrible trying to get a job. Cannot understand heavy accents. Use MS Teams or Zoom with captions that are real time and translate individuals with accents perfectly
Had high hopes but quickly dashed. Conversion of voice to text is slow because it’s manually done by a person. Only converts the other person’s voice. Manual conversion means speed and accuracy are dependent on which transcriber you get. So sometimes 10 seconds, sometimes 30 seconds behind conversation. Can’t conduct a real conversation that way. If I was deaf then this would be a decent option. Since it’s difficult for me to hear but not impossible I’ll continue using quality headsets. You have to call out on their phone line so people won’t see your normal mobile number- for good or ill. Although it keeps a history, There is no way to export or copy the text.
See every word your callers say. From the provider of innovative in-home phone captioning comes this mobile version for individuals with hearing loss. Wherever you go, you can enjoy captioned mobile calls so you’ll never miss a word. This service is available at NO-COST to individuals whose hearing loss inhibits their phone use — no contracts, no fees, no hidden charges. ClearCaptions Mobile gives you the most accurate, near real-time captioning of what your caller says. ClearCaptions is an FCC-certified service made possible through a federally-funded program. Features: • Free account with a personal ClearCaptions Voice phone number for captioned calls • Captions for incoming and outgoing calls • Free voicemail with captions • 3-way calling • Call waiting • Call contacts from iPhone contact list • Call favorites • Call history with saved captioned calls • E911 support • Caption font and color adjustment • Bluetooth® enabled ClearCaptions is available in the United States and its territories only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service.
