The concept and platform is fair to middling. Can I have a more improvements for this new companyAnd app. Operations and back office support lags most of the time and payments are delayed half the time. Almost up to 48 hours and if I had not messaged them or contacted customer support it would probably take even longer. Redundancy on job posting and hard to communicate with their customer support based overseas.There POD verification is very questionable and the process takes a long time for verification & approval before you get paid.
We have had a wonderful time and enjoy working with Cloud Trucks you don’t have a hard time getting paid great software and much the are working every day to make their services easy quick and if you have FAQ just ask and they will walk you through everything we have been with them one year know we have been with them hold time since we started our company Jones & Wilson is moving forward and going great we choose our own loads our business is a family own Trucking service we love this Team at Cloud Trucks 100% we would recommend this company to everyone!!!
Cloud Trucks is a great company to lease on to. Everything they say is 100% on point. One of the first companies that stay true to their word. I will let you know from experience if you are renting or leasing your trucks through a third party the benefits that CloudTrucks offer want apply directly to your fleet. You will not have access to the administrator board or CT card. Just be mindful of that and if you can put your company directly on with Cloud. I see all the great perks they offer through other drivers I know who sign on with CloudTrucks directly. BBG is looking forward to the day we are on directly.
For the last month, their representatives handling their factoring have not been picking up the phone, returning calls or emails to process payments. They have taken so long to pay that we then have to do instant pay, which costs an additional fee, when the money comes through due to our operating fees stacking up. Overall we like the platform and setup, but having to wait days for payments without a response is a burden. We will take this review down if you correct this serious issue.
If you are an Owner Operator looking for a trucking company to lease on to I Wilfred Luke highly recommend giving Cloud Trucks an opportunity. Great service, programs and a professional staff!
CloudTrucks is the virtual trucking carrier network. The CloudTrucks app helps truck drivers put more money in their hands, faster and with fewer headaches. Our app features include: Dispatch - Users are able to search for loads from top brokers and shippers around the country, get the best recommendations and book all in the app without needing to call a broker. Free Quick Pay - Scan and submit the proof of delivery and get paid instantly regardless of the broker! CT Rate Estimate - See a fair estimate for all loads to ensure that you are always booking and negotiating with confidence. Lower Costs - Users get lower insurance rates by leasing on to CloudTrucks. World class support - Reach your dedicated support team 24/7 from the CloudTrucks app.
