Between not be able to upload photos that weren’t taken through the Copart app is fairly frustrating some of us work in rural areas and that make it a requirement to have 2 devices one to take the photo so you can take the picture of your job on one device and use the other later when your Back into a cellular service area up take a picture with the app Second for many reasons we need to be able to see our drivers job information… it’s crazy we can’t in the first place , also add a feature so we can take a job out of in progress. We need the app to work for us not Copart
I had a fantastic experience, a conference, two young ladies that assisted me Kim and Kelly or K-n-K made my first experience a wonderful one. Pleasant personalities and always greeted me with a smile, even when I got on there nerves. The two women made me feel welcome, and I look forward to doing business with them in the future. And it also didn’t hurt they they were so drop Dead gorgeous.😳 keep up the great work. Marion Williams
When you have more than one load and have no available quantity of schedules on platform- you, like a transporter need to waste your time. In my situation I wanted to pick up three lots, but there were only two available schedules. As a result - manager can’t do nothing in this situation. I make schedule on third lot on next day. I lost more than 15 hours… I was loaded at 9 p.m. the next morning, even though I had pressed the 6:00 arrival button. In fact, I had to spend the night near their site. The paperwork took over an hour. Bottom line at 10a.m. I left the site.
Even if the pickup order is in route, we should be able to take it out or pause it if we get rerouted to a company call or a police call. Or if the owner wants to reschedule then it doesn’t look like we blew off the call for no reason. Lots of times I have customers wanting to schedule for late evening or early morning. And if we submit a problem there are times we rectify without company assistance by customer returning our call and we can not remove our submissions and if it’s after five or the weekend then wires get crossed come next business day. Would also be nice if we could copy and print to our own printer directly thru the app.
I been using transport app and sometimes is ok but most times the yard location disappears wen you set appointments and vehicles are in sub lot not in the location indicated please our time as transports drivers work per job and it takes a lot of our time to just have one vehicle pick up. Also we made appointment and the window frame time is too narrow a lot of things may change in traffic and the office at certain locations they are to not considerate. Wen we come from far out town thank you if adjustment can be made to facilitate our job we be happy to coordinate our selfs
Once I assign a job to my driver I can’t go back and see all the details which is very frustrating. Details should always be available. Can’t get anyone to really teach me anything with it. Would be great if there were a job aid or users manual. The camera doesn’t record half my drivers work and therefore can’t complete the job in the app.
The young lady that waited on me was wonderful, she was professional and help me navigate the issues of my payments, I am glad she waited on me. Also the guys that brought my cars out was very helpful, he sent couple of guys out to help jump my cars. It takes a while for the cars to come out but overall I appreciate everyone. Good job. Thanks
We need to be able to see all the details of distributed, completed work, instead of just the date and car hauled. We also need to have access to more than a week’s worth of completed work whether through the app or on a website. My accountant is not happy with this new setup. March 2020 - Instead of giving us more access to completed work, the new update made it worse. Completed and distributed work is disappearing the same day it’s done so I don’t have a way to record anything I’ve hauled. Tax records are pretty important to small business owners so please fix this issue.
CoPart added an additional step to something that didn’t need it. You have to register as a transport, even if your just a member. You have to schedule an appointment to get your vehicle, and if they don’t have a slot available within your 3-day period, you have to start paying storage fees. Also because of this new system, wait times are HUGE. Now transport and tow truck drivers are charging for waiting. So everything is more expensive with longer wait times and more steps. It makes no sense and whoever came up with this system is dim.
As a transporter I would think Copart would set a better example for keeping truck parking and loading areas , cleaner!!! I automatically charge more to transport Copart vehicles, mine you , I go to many locations in the pacific north west!!! Just a month ago , I went thru Las Vegas Location and got a huge cut in front drive tire of my semi truck!!! No response from management when I brought it to there attention!!!! For this reason I give far warning and 2 stars!!!!!
This is probably the stupidest thing you have ever put on this app. Can hardly get through the day with out having charge the phone with how it was . Let consume more battery life for a useless tool that will never work . Copart’s to worried about the red due in todays than giving something close to you . There can be 10 at one shop and they will give us one there and 1 across town and send you back to both later that afternoon. Let us decided if I want to be tracked .
Ever since new update with requirement of a PIN, cant clear my notifications which are over 100 messages now which is annoying. And when entering multiple vehicles with PINS and LOT#, sometimes it wont accept all of them and u have to reenter it in 1 at a time.
This is a general review for Copart Lasting longer & no good customer service
I have been in many Copart locations to pick up cars in USA what I have seen and heard is that at the most places there is not good service at all, drivers complains about arriving early regarding the appointment but not getting loads on time. Copart representatives in the offices and forklift drivers are mean(arrogant) to visitors. May need to hire some forklift driver to help when it busy
I loved the App, but I can’t just yet give it 5 stars until all the Copart locations have all paperwork and titles prepared as well with a quick line just for scheduled drivers to pickup their paperwork. The Woodhaven, Michigan location is the ONLY location that have my paperwork waiting for me after the car has loaded.
It has a serious flaw that need to fix, the appointments are not deleted after I mark the cars as Dropoff, now I have a lot of appointments that do not disappear.
It was good and working just fine then you kept updating it and changing things so now it randomly logs out you take a picture and it now tells you take a picture because the picture you took the first time was exactly what it asked for it, and whats really irritating, is requesting locations be on, yes having a phone is nice but having a phone with a battery is better
I need help figuring out how to change the default navigation in my Copart app for my iPhone to use Google maps instead of the iPhone maps when I click on the address for the customers house.
This is the glitchiest, least thought out app on my phone. Constantly crashes, locational services run my battery down, doesn’t work offline/out of service. Some trips/orders automatically get accepted and can get lost in the mix if you are not mindful. Developers are certainly leaving a lot of room for improvement.
There needs to be a better way to do an update. Preferably not one just when your inside the app. I don’t know of any other app that updates like this, but it takes forever to download and half the time I have to restart it. I have to call in and have Copart manually accept all the time due to being unable to myself due to it updating.
The main issue I have as a dispatcher and driver I am able to dispatch to my drivers but let’s see something happens and my driver can’t get the car and I need to take the car back to me I can’t there’s not option to take it back to me, the only option is to change to another driver. Also the new update with the ETA that only make things slow because there’s not point of having that.
I think app needs improvement. If I’m a manager and need to move some vehicles from one driver to another I can’t unless I call the branch. Also when it’s time for payroll an itemized list per driver will be much more helpful than a splat of lot numbers.
Copart only had one forklift operator loading cars last time I picked a car They throw them around and do more damage to the car. I had a personal car at the site when I went to pickup it had rear bumper dented, both rear shocks bent by the forks, also the parking brake cable and muffler were damaged by the fork. My insurance totaled the car
Need to add office visits to load out time as it takes more than 30 min in New Orleans to get in paper work done. You are supposed to be ready to load within 15 min of arrival and I’m still paying and getting title I lose my place in line.
Half if the time app doesnt work. Many time u keep on pressing the arrived button, or other selectable option and they dont work until it decides to work on its own. So frustrating. Copart fix these issues. I changed my truck and was trying to update the app with my current truck and it wont allow me to submit changes. Wont save my new information. So annoying
the worst unuseful app that I ever download. bought car at ma-west warren, scheduled appointment to pick up, came there earlier, waited like 2 hours. than was told that that sub-lot not working with this app. So why in the world that app took and schedule appointment? Even confirmed my arrival time. if that sub-lot not working with the app, app should block it. wast of time. Wish I can give 0 stars.
Wish I had full access to the secondary boards off my main board without logging out and logging into their boards. I want to be able to see if it’s in transit what the amounts are etc. i’m constantly flipping back-and-forth on three different boards.
Would give 5 stars but I can’t drop off some lots off my app. CSR’s couldn’t do it either. App glitch I guess. Send a message to the contact us page and got no reply. Not good Copart, Not Good.
You guys put me in the trouble with my customer when you guys write on the car it’s drivable and has a key and end up the car it doesn’t have key and it’s not even drivable with the broken engine and jam and I justLose my customer that doesn’t make sense why are you guys not writing the right information
Needs to go back to the drawing board. Acknowledge screen needs an accept all button. Also needs to bug fixed so you dont have go back to the home screen and then back to acknowledge screen for each lot. The lots on the screen need the address and zones for each car so all the info you need for all the cars are on one screen.
App works fine from what little experience I have with it. I think it would be helpful, and quicker for service providers, if service info was available BEFORE assigning a driver and response time.
Not enough appointments/appointment times not granted.
There is not enough appointments through this app and when I am able to get a appointment the times for appointments are not meant and pushed back, my question is why are appointments even assigned for? Copart needs to figure out a better system with forklift drivers and transporters and buyers to pick up cars purchased at copart.
It is too complex. You cannot schedule a pickup without it being paid for and we pay with a Company check at pickup to get the secure funds discount. This prohibits us from scheduling a appointment ahead of time. Now I have to sit for hours after getting in line at the desk to pay.
I have updated my phone and tried to update the app. I can try and go on app and it will not open. It will start loading and then go back to my Home Screen. I have deleted the app and reinstalled it and still same thing!!! 😡😡😡
Excellent app but only at certain Copart’s. Some have not got the proper training and have 0 clue how it works, others are very effective when done the right way.
This app worked ok until the recent update. Some yards still don’t have a clue how to use it right and now the app is way harder to use and very glitchy.
The Copart Transportation Mobile App makes it easier for tow providers to pick up vehicles with Copart. It notifies you of and tracks trips from assignment to completion. The newest version of the app provides a streamlined process that allows drivers to save time, and pickup more cars. Download and enjoy these features: - Acknowledge trips dispatched by Copart - Manage day-to-day work - Use Electronic Pickup Orders - Send and receive real-time status updates - Communicate directly with the Copart Dispatcher - Enjoy faster issue resolution New Features: • Improved user interface • Schedule appointments & enter office queue for Pickups. • Acquire paperless gate passes to pick up vehicles • Company managers can see weekly earnings
