It would be nice if you could see your upcoming bills in the app instead of having to go into the browser. I’m more concerned about what bills I have coming up than I am about what bills I’ve already paid, so I end up having to go on the website anyway. The app itself is well laid out though.
Roadside Assistance “Submit your request through the app”
I submitted a roadside assistance request through the app. I got a status of “in progress” and a reference number. I waited for an hour and called in finally just to find out nothing was on file or in place. Given there is no support for the app itself or any place to submit issues, this is literally the only way I can let you know of the bug in your app. Hopefully you can get this fixed and spare more people their time and frustration.
I have tried several times to simply register my policies on this app. The DOB tool does not work. It shows only Jan, Feb, Mar. Yesterday it only showed dates up to the 21st. I deleted the app yesterday and reinstalled the app today. Now the dates are 1 through 31, but the months are still Jan, Feb, Mar. I am running the latest OS on a brand new iPad. Tried it on my old iPad with latest OS and same result. Same on my iPhone X Plus with latest OS.
Good job adding face recognition. Some phones don’t have a fingerprint recognition capability. Suggested improvement: include the capability to import insurance cards to Apple Wallet. St Farm has this and its very convenient. Thanks!
This is a well made app. Everything you need to interact with the company is right on the home page, and well laid out with large buttons instead of links. Someone did their use analysis on this app. Good job.
I haven’t seen an app as clean as this one. There’s no reason for someone to NOT understand how to use it. It was so fast to sign up as well. I am truly happy for being a customer. Recommend to everyone! Awesome insurance policy with an awesome app!
Not up to standards I expect from CF. Very disappointed with this app. Cannot print from the pdf it prepares, AND, the receipt doesn’t even have CF’s name or logo on it! How can it be used to prove payment! REALLY POORLY THOUGHT OUT. Two stars based on a feeble try. Do better!
Able to access all of my information, relatively easily. App is still very slow, and does not support password saving through the iPhone, or Face ID. Most current version only supports Touch ID, so if you have a phone newer than that, you can’t unlock the app unless you manually enter the username and password. Should be easier to get into the app!!!
The app works well, but it doesn’t seem to support Face ID. I don’t have Touch ID because my iPhone doesn’t have a home button but whenever I log in (by typing in my username and password) it asks if I want to enable Touch ID. Really would like Face ID.
COUNTRY Financial® Mobile was created with one goal– keeping your policy and account information at your fingertips, all day, every day. Need to view your insurance card in a hurry, pay your bill over your morning coffee, or contact your rep? You can do all of that and more with our mobile app. Access your information when you need it, with personal assistance just a moment away. ~~~~~~~~~~ FEATURES ~~~~~~~~~~ - Register policy info and accounts easily - Use the dashboard to view billing, policy, and account information - Manage bills, payment options, and recurring payments - View payment history - Access insurance ID cards - Request roadside assistance 24/7 - Report an auto or property claim - View claim status and details - Interact with your rep ~~~~~~~~~~ SUPPORT ~~~~~~~~~~ Problems with the app? Call 866-COUNTRY (1-866-268- 6879) or visit https://www.countryfinancial.com/en/tools-resources/my-country-and-cf-mobile.html for assistance. Privacy Statement: https://www.countryfinancial.com/en/privacy-and-security/privacy-and-security-policy.html Terms and Conditions: https://www.countryfinancial.com/en/terms-of-use/country-financial-mobile.html Visit Us: COUNTRYFinancial.com Follow us on Twitter: @helloCOUNTRY Follow us on Facebook and Instagram: @COUNTRYFinancial
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