I installed the app but it never lets me login. I try to reset or click on sign up, buttons don’t work. Somehow i login but then it says services not available, error on any click. I also saw an error that said error: mongo error. No option to renew license but it says online that it should have it. I tried logging in via web and it says I’m not activated to do online services. But i have an email and password. This app needs refinement. Let’s see. I came to uninstall and reinstall so leaving a review.
i haven’t used this app in a long time and i’ve went to bootcamp and done a lot of stuff with my life preventing me from driving and using this app but now that i need to go renew and order a new license i can’t because i can’t get past the verification steps i have a brand new number and it’s still on the old number like cmon if i already put my social security number in and all of this extra verification why can’t i just log in like how can i get past this number stuff i NO LONGER HAVE THE SAME # i need to update it it won’t let me and i live too far in another state to just willingly go into the dmv and get one you know how much money i would spend on a flight just to do that ughhhh it’s so annoying man
DDS has terrible and confusing services. I was charged twice for an address change and couldn’t even complete the process on the mobile app. The app is essentially useless for most updating/admin tasks. The DDS website also keeps making reference to the app and saying you can update information there, contact customer support, etc but nothing is there! Is this just a scam to get us to install it and steal our data? I have to wonder cause it’s a shell of an app, just really bad lol. Not enough functionality to make the app worth it.
says you can update your address 1x using the app if you have a gold or black star for real ID which i do but there seems to be only FAQ references on the app that say get the app to do this and nothing on my info seems to allow an address update - very frustrating waste of 15 min to get app, set up account and try to access the address change features
Have used the app before the 2020 elections and now attempting to use it now I would say the app is a shell of its former self - none of the pervious services are available - this is a clear attempt at voter suppression. Not everyone has the time or capability to go to the DDS to update their address and voter registration- the law makers who made these changes should be ashamed of themselves
This app is useless on the iPad Pro. I can’t believe they wasted tax payer dollars on this. It had to be some politicians kid that owns the company that wrote this. There is no way that any one could have tested this and released it to the public.
Of course DDS website is trash as any government system
Impossible to create an account with the biometric system. This app is rubbish and of course the government could care less. I am sure my tax dollars were wasted on this crap and it sickens me
You can’t even sign it with out doin a 2 step verification I don’t even want the app I just wanted to schedule a dmv appointment but now I don’t even want to be in the dmv data base anymore because of this outrage
Just plain garbage! This thing is designed to be as cumbersome and time consuming as humanly possible. Had to log in multiple times just to complete next steps in process. What should have been a quick and easy 5 min process probably took almost 30 Whomever designed this app should be fired, and they should never be allowed to touch a computer again
But there is no option to renew your license using the app. Waste of time. There’s an “Action Center” in online services that needs to exist on the app as well.
Not everyone with a Driver's license has an SSN. So why make the provision of an SSN mandatory in order to use or signup to use the App. Process flaws.
I keep trying to reset my password and every time I click the forgot email/password button it would say session has expired so I would have to keep clicking it over and over until I get the page where I have to put my email o ce I do that and submit it then a screen would pop up saying session has expired I would have to go through this over and over until I get a page telling that an email has been sent to you and once I get the email and to go the page I’ll put my new password in and submit it and then the page telling me your session has expired. I would have to copy my email and copy my password hoping I can get through to get a new password but the session expires to quickly. Everything else on the app is great besides the forgot email/password button it use to work perfectly now it doesn’t.
I went through the signup process several months ago. It was long, glitchy and cumbersome. But then I finally made it! Woo hoo, home free. Then months later my fingerprint stopped working and the app said in January they did an update and I would have to re-create my account. Yikes, here we go again. If last time was glitchy and cumbersome, this time is a nightmare. So many glitches and barriers I still haven’t made it back into my own account despite giving all requested information. Right now I’m blocked due to not having 2 factor authentication but the sign up process didn’t attempt to setup 2 factor auth? Why make this process so convoluted? I don’t even know where to go to do that since I am denied access to my account until I set it up. Rename DDS 2 NO
19 years on the decaying planet and this app is the epitome of decay. I cant even believe that me and alot of Americans pay taxes that dont go into functional real world issues like this app which clearly hasnt seen a tax dollar since its creation. If it’s supposed to help me see my license information or show highly important information then why does it keep saying error?! Why does it continue and constantly refuse to let me login because im “not enrolled” when funnily enough it worked when i had a Learners permit. I mean seriously. I just wish they would fix this app. Till then just go in person for your license info or idk wait till they mail you it in 30-45 business days so they say. 🤦🏻
As usual the DDS has made it as difficult as possible to do anything with them. This app is a joke. I made an account (after Jan 18), I got my confirmation email, followed all the steps, tried to log in. It told me to “log in” to my E-services account, so I could enter 2 form of identification. Why didn’t they ask for that when I was setting up the account in the first place. When I looked up E- services it was just a FAQ page. Under “can’t log in” it told me if it was after Jan 18th I had to make a new account. That’s it, no alternative explanation... so just go in and stand in line for hours, this app is going to get you now where.
Don’t bother.. you will save years in premature aging
This “app” should be removed, it’s horrible and very glitchy and just should really get no stars. It’s literally useless. It’s nothing more than a “browser” masked as an app and Apple has allowed this horrible “app” to be made available for users. You rotate your device and the “app” turns but then all text/images distorted. You fill in fields and click continue only to be booted back to same previous screen minus all the data you just filled in. I mean someone anyone a toddler could have used this app 1 time and sent out the sos as the issues are that much in your face so I can only assume the developer was like “good to go!!!” Wink wink
This app is so frustrating. It does not work properly. Our government needs to do something better for this service. This app is absolutely ridiculous when it comes to efficiency. Nothing works correctly and it is so aggravating to try to fill out different forms and such on the app. it is ridiculous that we pay for services like this through taxes and then the services don’t even work properly. It is so annoying to see that we pay taxes for an app and all theses services that don’t even work correctly when you go to use it. Such a waste of money. It makes me so angry!!
I’ll try and make an appointment for my driver’s test and it won’t let me click the times that are available and then once I can actually click one of them it won’t let me click the next button. It will just keep refreshing then putting me back at the top of the page. It is so annoying. I’ve been trying to make my appointment for days now because i’m never home during working hours to be able to call.
As a government related application that facilitates processes for important document work, this app is absolutely AWFUL. The interface is awful, glitchy and hard to navigate. The point of an app is to make it easier for the person requesting the service, as well as the workers who work at the DDS (less people to deal with at the DDS). Aren’t y’all embarrassed? This is the best y’all can do? As a person versed in UX/UI..it’s comical that this the best that could be mustered. Hire me or hire someone that can help y’all with this mess of an app. Come on now! GA gov’t programs is better than this...this app represents y’all’s facility!
The positive reviews here must either be from: 1. Employees whose jobs are in jeopardy and so they make a good review to try to save themselves 2. The app developers who are rightfully in danger of losing their cushy government contract so they make a good review to try to save themselves 3. Someone whose only goal was to see existing information 4. People who do not actually have cell phones - but maybe are paid to make reviews. I have one goal. Change my address. I have read the instructions - and am confident I would be able to follow them if the option existed. On the "Services" tab - there is NO option to change my address. Clicking all of the other options is not helpful. If I try to search "address change" in the app - it just redirects me to....the website. The website also does not offer the option to change address. Gee golly. This is awful.
I didn’t get any glitches or frustrating stuff from this app. I just renewed my license and it worked just fine. There were some kinda long loading and buffering screens here and there but other than that, can’t really complain. Took me about 30 mins tops to make an account and renew my license. Definitely beats going up to the office ✌🏾
I suppose no one at the DDS actually cares about reviews, feedback, or their app actually working. I’ve had the same issue that most of the other reviews state going back several years: I cannot get logged in due to the “session expired” notice a mere 5 seconds after I attempt to change my password. It’s impossible to log into the app or the website…therefore, it’s useless. Now I’ll be taking a trip to the tag office to handle my business in person. Oh joy.
I have had to make multiple attempts to get this app to work. Through these multiple attempts I tried paying for a replacement license...I got an error that the payment failed and that the transaction wouldn’t show on my bank account...well...guess what...since I tried three times...I now have three transactions on my bank account. Way to go GA DDS...this is a major fail. I will be calling the customer service line...but not until I have an hour to kill waiting to talk to someone who will likely tell me to just come into the office anyway.
I was a little skeptical based on other reviewers comments, but I had no problems with this app. I used it to change my address. Once I set up my account, the address change process took about 10 minutes. So much faster and more convenient than taking a trip to the DMV
After creating an account on the website AND adding my phone number, I was finally able to login to the app. However, you also have to change notifications on the app to “immediate delivery” to get rid of the final error message. After all that I was still unable to renew my license because the payment page didn’t work. It wouldn’t allow me to input my card number and the ad covered the field for the expiration date. I finally gave up.
Probably secure because it is so hard to get through the glitchy sign-up and menus with bad pointers. So far, the app will not use SMS for 2 factor I’d because it crashes when attempting to allow me to enter a phone number. It is also hypersensitive to more than one instance of the app being in memory and for all glitches it defaults to shutting down and requiring a complete do over. This could have been so cool if someone who knew how to develop and debug apps had been involved. As is, I will probably never use it.
I wish I could cuss on here but im going to try and say this in the meanest way possible without going too crazy… so I make an account to replace my license and it sends a confirmation email all that stuff. So why when I try to login it says error 6 whole times and my account is locked when you literally gave me a confirmation? This is just one of the bad things Georgia has to offer especially with their stupid driving services giving anyone licenses. Hate this place lol
I think my kids could have written a better app. There’s not much point in advertising all the wonderful aspects about this app because you can’t get pass the 2FA race condition that clearly exists. There is a reason why only 670+ downloads have been recorded. I wonder how many of those 670 installs deleted the app within 1 hour of installing it. I say an hour because I was only will to invest (waste) an hour. I’ll just stick with the web based version.
About as useful as a screen door in a submarine. None of the online services work. You can see details about your license but you can also see that on your physical license. Needs some serious work. And they need to let you do these services on the website as well as the app if it is going to be this broken.
Since the update of this app, I have to recreate my account every time I choose to sign in. It appears as if the app is taking me to a different platform that is capturing my login information providing me access. However the old platform that appears to have been discontinued is what I have to use to login. This process is a continuous loop of recreating your profile every time. I would not recommend this app or it’s developers (and any other apps they produce) for use.
Take your time, have the requested information in front of you and type carefully. Have access to the internet, your emails and the internet.., you should be able to get done what is explained you can do. It’s not bad at all... Go slowly!
I’ve tried it on 2 different phones and a laptop. Both the website and the app say session expired every 15-30 seconds and make you restart. You literally can’t accomplish anything at all. I’m going to have to take off work to go in person because it doesn’t work. Obviously it’s not just me it doesn’t work for since it has less than 2 stars. Pathetic. Why does it even exist?
Trying to change my address as we just moved, the app to me to almost the last page where it asked if I wanted to change or renew. I click on change address "no fee" option and try to click on submit/continue and it will not move to the next page and submit.
This is an app we as Americans pay taxes for then they have the audacity to put ads on this. Ads that block payment info so you can renew your things. So get rid of the ads because we pay good money for things and I’m sure an app (especially one that is unusable from the start, just typing things in the app is a pain) didn’t cost much to make because no dang brain cells were used on it. Fix it
The official iOS app for the Georgia Department of Driver Services. Manage your DDS Account conveniently and securely with the DDS 2 GO Mobile Services App for Georgia based driver’s license accounts. *You must already have an existing email address and password setup with our Online Services website to access the DDS 2 GO Mobile App. Access Your Account • Login is secure with 2 step-verification. • Setup fingerprint sign-in to securely sign into the app instead of using your passcode. View Account Information • License Status • Real ID Status • Address on License • Existing Fees • Points • License Details • CDL License Details • License Permit Details • ID Details View and Pay • License Reinstatement. • Super Speeder. • Suspensions. Services • Make a Road Test Appointment. • Complete the DS23 License Application prior to visiting a center. • Verify and print a Driver Training and/or Risk Reduction Certificate. • ADAP Free 3-year MVR for Parent. • View Order Status and Order History. Other Features • The user will receive notifications and alerts concerning their driving record. • The user will receive DDS alerts concerning closings, etc. • Drivers will be able to view 2 years of their driving history in the Mobile App for free. • The user can locate their nearest Customer Service Center. • The user can view the Drivers Manual. • Teen Drivers can take the Practice exam for the Driver’s Test.
