KBB puts lots of pressure on everyone to make sure their process is used and all of KBB’s tools are used, so can you please make this app function properly? Thank you!!
New update forces you to enter your customer’s full name and contact information including phone number and valid e-mail (that I will of course already have logged in my own system if I’m at the point in the sale where I’m valuing a trade) before continuing the appraisal. The ENTIRE point of this app is to save time and speed up the process and instead forces me to take redundant unnecessary steps with this new update. Before this update the app was a little clunky and annoying to use at times, but as of right now it has zero utility value until this garbage is worked out.
Since the latest update it seems I can’t start an offer and make it not for a customer like I was able to before. Other than that the app seems to work just fine.
The app won’t stop redirecting to the mobile site. Every update that is released is a downgrade in terms of ease of use and quickness. Now the mobile app doesn’t work at all. You can make my job more difficult all you want. I’ll still enter in bogus customer info every time. If you want your business model to be making money off personal info, switch to selling pizzas.
I recently received a new login and my old Face ID keeps logging me in under the wrong user. I don’t see a way to fix this...I keep getting a message saying “This app hasn’t been updated to support Face ID.”
I downloaded this app over and over again! Every time I re-download this app and put in my password credentials it loads the first time and then once I sigh out or close the app and then try to open it again it won’t open and crashes at every single attempt. Must fix this!
The app literally will not open on the new iPhone XS Max. I just upgraded from an iPhone 8. The desktop website is the only way I can go. Please update compatibility as well as Face ID unlock.
I literally have to use this app for work because my dealership requires we use this as a tool for appraisals however this app crashes every time I open it so I have to redownload it for each car I appraised. It allows me to appraise one car then if I want to appraise another it crashes.
Pretty nice app. Easy to use and good information. Would give at least 4stars except that I can only use it once. Then I have to delete the app and reinstall for my next use.
The application crashes every time I attempt to use it. I called KBB and there solution was to use a laptop when doing a walk around with a customer. They require me to put a star. I would give them a zero if that were an option.
The app will freeze and refresh only to log you out. This is extremely problematic with living in the freezing Midwest trying to evaluate trade in vehicles. Fix this app!!!
I work for a dealership that uses this app all the time and it's been down for at least 3 months now. Trying to log in, I get a SSL error code saying the connection to server can't be made.
I have been using this ICO app for a long time. It is set up to walk you through an inspection. The offer that is given has helped me close many deals. I know so many others that have had success with it. I know there is a new version in the works which is great to hear. I’m sure it will be a must use like this version is. If you need any help with the app please reach out to support. 877-547-7780
This app allows Participating Dealers to generate new and review existing Kelley Blue Book(SM) Instant Cash Offers. Consumers interested in buying or selling a car should use the Autotrader “Find New & Used Cars For Sale” app. Participating Dealers can use this tool to conveniently generate and edit Offers for walk-in traffic and for existing inventory. Scan or enter the vehicle’s VIN and input its options and condition to generate an Instant Cash Offer. Once you have verified the car’s options and condition, the customer can sell their car to you or use the Offer toward the purchase of a new vehicle.
