I have used both Wayne Reaves and Frazier and I always felt like there had to be something more. About 6 months ago we decided to give Dealer Center a try. We are beyond pleased. If you are looking for top notch customer service and people that are knowledgeable about their products, look no further. My reps always keep me up to date on what is new as well. Thank you Carla for always going above and beyond for us. Recently Carla told us about the new game changing features to the app and walked me through how to use them. This app is amazing! Going to auction, uploading vehicles into inventory, uploading pictures etc has never been so quick and easy. For those that are technology challenged like myself, no need to worry, this app is user friendly and payed out so easy to understand. You can pretty much manage your business from your app. Do you have a new lead? It tells you and you can call them from the app. You need to change a price on a vehicle and already left the office? Boom! It only takes 30 seconds, if that, on your app. Laying in bed and realize you forgot to put the prices in for a sale you are running? Boom! Do everything you need from your phone. I can’t thank our Dealer Center family enough for always making us feel important and valued. Thank you Jesse, Marlen, Sal, Walter, Jennifer, Nero and Carla for being such an amazing support system for our business. You all rock! Dream team for sure!
I’ve been with DealerCenter for a while now and have used them at two separate dealerships I’ve helped start up. So I’d say my experience with them is substantial. Each start up comes with its own unique challenges and there have been problems, miscommunications, glitches, etc. but there’s also been some PHENOMENAL people at DealerCenter ready to help me overcome whatever has arisen... My Account Rep April Johnson is the main person I’d like to acknowledge for always helping my company come out of whatever challenge, winning! Unfortunately, she doesn’t always give me what I want (I can be difficult) but she does always give me a real answer. She’s available, hears what I mean (even when I don’t say it right), pulls in the right people and gets a resolution that makes sense. I’ve dealt with others at DealerCenter and many are good at what they do and I appreciate them as a whole. Yet, what I’ve found is that when you have solid reps like April it allows for others to also shine and do their jobs bette as well. Thank you DC and especially you April Johnson for helping me maximize the potential of DC for our dealership, all while making sometimes hard situation bearable and even fun at times. As with most customers, it’s not the problems that we remember as much as how it was handled, it’s the solution that matters most!
I’ve had the DealerCenter software for sometime now. I will admit, before the updates the app was rather slow and lagged a lot. With the new application updates, improved the overall performance. The customer service is amazing! I enjoy talking to Daniel my DealerCenter representative. If I have any questions even about the little things, he is on it. With a lot of these dealer software systems you don’t get that great customer service. Not to mention, I can call and text customers through the app versus writing everything down and giving my number out to several customers. We recently added Buy here pay here feature to DealerCenter. While buy here pay here is quite an investment, Juvenal my BHPH rep made me feel comfortable with using all that DealerCenter has to offer with this feature. In the Florida area, there are lots of dealership that’s offer the buy here pay here service, DealerCenter has a software called Datalinks. Y’all, let me tell you it only cost 25 dollars a month to report to the credit bureau. With this feature it sets us apart from other dealerships in the area. This app all in one! I highly recommend you guys invest in the DealerCenter app you won’t regret it!
We have the opportunity to use Dealer Center software over a year now, and I must say that it has been an excellent experience. The software is user-friendly, efficient, and has greatly improved our dealership's operations. It's a comprehensive solution that has made managing our inventory and sales processes much smoother. Nina Quintanilla, our representative, deserves special recognition for her exceptional support and assistance. She was knowledgeable, responsive, and always went above and beyond to ensure that we were getting the most out of Dealer Center. Her dedication and expertise have been invaluable to our team. Thank you, Nina, for your outstanding service and for being a reliable point of contact throughout our experience with Dealer Center. Your help has made a significant difference, and we look forward to continuing our partnership with Dealer Center in the future.
I would recommend Dealer Center to anyone who is not yet connected to them. The program is easy to navigate and easy to understand . I was a little scared to leave the system our company was using for many years , but after taking the plunge and diving right into Dealer Center, I was saying to myself , WHERE HAVE YOU BEEN ALL MY LIFE. The many calls I made to help to get started with the process, I can tell you they always were easy to get in touch with. If they were helping others they always called be back in short order. The one person that gave me the confidence I needed and guided me to understanding this very easy system was Alex. He is my ROCK. Always so nice , courteous and patient . Everyone has been helpful and so nice but Alex is MY HERO. I would recommend Dealer Center to everyone who is not using them . It truly has made my life so much easier. Thank you . A great company with a great staff.
My name is Asiem Abady. Owner of Street Cars Inc . I definitely give Dealer Center 5 stars. I’ve been selling used cars since I was 14 years old. My father had a car dealership and I grew up there. Over the past 18 years I have had the privilege of using many different dms’s and crm’s. Dealer Center is user friendly, they give you the ability to manage your entire dealership on one platform. Their customer service is top rated. They always get back to me ASAP with all my requests. Their AutoCheck feature on our homepage is an awesome tool to help show transparency to our customers about what we are selling as well as my lifeline buying cars from auction. I won’t buy a car until I see the AutoCheck report first. Their staff is super friendly. Bryan is my dealer center rep and Rina is my AutoCheck rep. Both of them make running my dealership super easy and I would definitely recommend Dealer Center to all dealerships.
The software and mobile app is great. Dealer Center offers multiple functions for your everyday dealership management, however it becomes a plus when you have great customer service like the one Desiree provided for me. I own a dealership in New Jersey and she walked me through the whole program I chose. Desiree actually walked me through the steps while I had a customer purchasing a car just to make sure I was using the software correctly. Lasted 2 hours and 45 minutes answering my multiple questions and was very patient. Thank you Desiree, you went above and beyond, if this is not customer service I don’t know what is, and honestly speaking, if you didn’t teach me so thorough the way you did, I don’t think I would have stayed too long because I wouldn’t be able to train myself ! Thanks again! Dealer Center management good choice of a rep!
After paying CarFax $173,122 over several years, I got turned onto AutoCheck as a good alternative. We are happy with AutoCheck reports. They are thorough, accurate, and a better value than the Fox. Of course, Experian is a long-trusted partner in determining credit, but the best part about their AutoCheck product is they don’t find it necessary to scare the public into thinking that they need their “FREE” report, scare dealers into believing that we can’t sell with them, and they don’t charge their customers $1,200 - $1,688 a month to have the pleasure of being mocked and marginalized by their cute (condescending) advertising campaigns. Many thanks to Carla Pacheco for being so accessible and making the transition (hostage rescue) and integration so seemless and easy.
Dealer Center is a great app and Laura C is an amazing rep
Dealer Center is the easiest user friendly app for dealers, it’s great when it comes to running deals, saving inventory, and managing clients. The software database is extremely advanced. The customer support is amazing and my rep Laura is great. She’s super friendly and always super helpful every time I call in, if I ever have a problem I know she will help me get it resolved . All in all Dealer Center is great it’s worth the investment, you won’t regret it. Thank you so much this has the been the most convenient app across the board. Laura C, has been our rep and has been a blessing. She has been so helpful and a great customer service rep so far. Thank you again
We have been working with Dealer Center for a few years now. Using their platform has helped our business and Sales Reps in a big way. Ingrid, our CRM Specialist is a true gem. She responds promptly, she is such a pleasant person to deal with and gets us sorted when we are in need of assistance. She goes above and beyond to meet your needs! She trained me so good that I could become a CRM Specialist on my own but I can never fill her shoes. Irish from the Website Development Team is another gem! She has been very helpful and gets things done promptly when it comes to our Website; Desktop and mobile app. I highly Recommend this company!
Dealer center helped make my dealership faster and more efficient!
Dealer center has helped get my new dealership up and running much faster and efficient than I expected! I am very happy with the great hands on support I have received from the dealer center team. When ever I have a question dealer center is quick and extremely helpful. I purchased the DMs, online ad post, CRM, Kelly bluebook and dealer website. These services all helped make by business better and my live easier in their own ways. The dealer website truly helps set all apart with its impressive design lay out. I have tried multiple DMS services in the past and hands down I recommend DealerCenter all the way.
I was skeptical about paying for this product at first but im happy I decided to give it a try. Dealercenter is one of the best products you can use coming into the car selling business. It may be a bit much to nagivate through at first but once you get it down pack you wont regret it. It’s everything you need in one package. The reps are awesome also. Especially Carla ,shes very helpful and pleasant to speak to. She has a saying that she loves to quote. “If you stay ready ,you don’t have to get ready” . Its money Well spent. Keeps me organized ,up to date and ready so I wont have to get ready.
Overall the app is quite a bit better than it used to be finding outgoing/Incoming texts or emails is still a little convoluted. Seems there are a lot of steps. I would like to see admins just select a salesperson and see ALL of their customers in a lot less steps. I also would like to see notifications for new leads or credit apps received. My notifications are turned on, but I am not seeing anything. I have one specific person to whom I set all incoming leads, but I am not getting notified when a new lead hits. Definitely needs Touch ID AND iPhone X support and FaceID. Overall a much improved app, I just feel there are several things that can be accomplished with fewer steps.
It’s been about a year now since we’ve started using Dealer Center. There has been times where I’ve needed some help navigating through some things but thanks to my Account Representative Juliette Bai she has always shown me how to operate and navigate through Dealer Center. She always answer all my questions and she is very thorough with the training and making sure I’m knowledgeable. Dealer Center has a lot to offer especially there customer service. In my opinion customer is everything when it come time to spend your money. Just want to shout to my Rep Juliette Bai your the best!!! Thanks for all of your willingness to help.
Wow, what can I say. We are a buy here pay here dealership that was using saleslifter pro by Genesis. Dealercenter is total improvement over what we had. It brought us into the modern age. The mobile app especially with the ability to log in cars, log in customers and answer leads all from your phone. Not too mention the ability to blue book and do vehicle history reports from the app as well. Only been using dealercenter for a month now but wow, I can already see the impact it’s having on our dealership. Thanks Brandon and crew for all your help.
I recently subscribed to DealerCenter for my Auto Dealership to help with the daily tasks. My rep Juliette is an awesome and very helpful! Understanding that a learning curve would be needed, Juliette was very polite and helpful with all the training and set up while also providing amazing customer service. No matter when I would call, she would take the time to help me with any questions I would have. Dealer Center is very organized and easy to use but is also great tool for the success of my business and helping in its expansions. If you are wanting a top notch service with an awesome rep, I highly recommend Juliette and DealerCenter!
I really like the Max Digital product in DealerCenter. As a finance manager, I needed a good pricing tool without having to pay too high prices with other CRM/DMS options. Max Digital allows me to list my vehicles perfectly to get the most attention with the highest gross profit. Having the Unlimited Autochecks available to me also helps in so many instances from determining the best bank to send a car deal to or having it available when I appraise trades. All around great tools. Special thanks to Carla for helping me to learn Max Digital and maximise my use of it. Thanks!
Victor has been my go to for everything and anything I have needed help with when it comes to Dealer Center. I appreciate his patience he has had with me being new to all of this. He has assisted and troubleshoot with me over the phone & computer. Walked me through step by step to teach me the software. He’s great about calling to check in and follow up to see if we need anything and is always prompt on returning our calls when we catch his voicemail. Having him as our rep has put me at ease since I know he’s always there when we need him. Love knowing his just a phone call away! :)
DealerCenter, coupled with the outstanding support from our agent Nina Q, has exceeded my dealership’s expectations. Having used VinSolutions and eLead previously, I found DealerCenter to offer similar qualities but with superior integration. Everything flows effortlessly, making dealership management a breeze. As BDC manager, the Facebook Marketplace inventory auto upload has been my favorite feature so far!! Nina’s exceptional service has been a game-changer, ensuring our operations run smoothly. Highly recommend for its seamless integration and top-notch support!!
My dealer center Rep Marlen Lopez has done a phenomal job with helping me set up my day to day “Money Maker” software. Dealer Center is that one software every dealership ever ask for. All the integrations you can think of, they have it. From Auctions, to evaluating vehicles, they connect with So many different financing companies. This system is really built to help my business grow and maximize my profits. I am grateful to have Marlen with some much Auto Industry knowledge. Recommend this software to any Dealer including Franchise. Keep rocking Dealercenter.
We recently swapped our DMS from Wayne Reaves to Dealer Center. Much more use of technology and other resources that could have been more than we anticipated but we were fortunate to have as our representative Sam Chung. I can’t say enough great things about my experience and the knowledge I’ve gained since beginning the utilization of Dealer Center at our dealership. I highly recommend Sam Chung be your representative if your dealership decides to swap from your current platform to that of Dealer Center.
We have been onboarding DealerCenter for the past few weeks and as frustrating and stress as it can be changing your DMS and CRM etc… our reps have been able to help out tremendously. Koa in particular goes above and beyond daily to assure our dealerships are ready for success as our team begins using the software. Highly recommended using DealerCenter for your DMS/CRM. It will be hard to find another system that will serve all of your needs and work as easy as DealerCenter does.
This app is my mobile dealer companion. It’s great when you are on the road or away from my desk, looking at vehicles, checking VINs entering appraisals, etc. it’s also great for entering and managing contacts on the road and looking at inventory. In many ways, I use this app more than the main desktop site because it’s always with me. if you use Dealer Center, this app is an necessary and tool for managing your dealership and it’s inventory on the road or when you are way from your desk. Eric Shropshire Quadrant Motors Chicago
The app is easy to use and offers all the desk top capabilities in the palm of your hand. We had some suggestions/issues when we first started using the app and they were handled quickly without issue. Compared to the other more expensive options out there this app/platform is way better for a much better price. The customer service is also tremendous. I even had an employee call me on their day off to address concerns that I had. Nobody does that. Thanks!
The people that work at DealerCenter are amazing! Their customer service is outstanding! One thing I wish the mobile app had was the ability to mark things competed like the website. Such as spoke to prospect, sold, etc. Also when you click the text messages that come through you have to refresh the messages to see the new ones. It will still show old messages as unread in the app for some reason. Other than that it is great!
Nina is always a great person to deal with. She responds to us very quickly and always resolves our issues. Dealer Center is very user friendly and is a one stop shop to make things so much easier for is to use. She helped our dealership with price comparison with 700 credit and our dealership decided to upgrade with Dealer Center. She always goes above and beyond to help us with any questions or concerns we have. She is awesome!!!
I absolutely love this app. It has all of my car buying needs at my fingertips. The scanner is very fast and gives the auction results as well as the retail markets. Our rep Maryann Iglesias is absolutely amazing and one the nicest that I have ever encountered. She is very knowledgeable with all of the products and is very responsive when called upon. I absolutely recommend Dealer Center to everyone that needs to simplify their car buying experience!
I have been using this App for 7 months now and it’s and incredible Tool for Independent Dealers the scanning feature works efficiently and the functionality of it has very useful integration of KBB and Auto check The valuations are easy to read and they provide instant access to your workflow. I would also mention Dane the service Rep who helps with all training on the CRM. She is awesome. Enjoy. Sincerely Tony Ahhtoman automotive
I’ve used the app for over a year. It works well when it runs, but it is inconsistent - reloads itself frequently for no apparent reason - losing your place in the app and losing your work - Changing UI that seems to force you through a less transparent experience that requires more steps to complete your work - pop-up requiring you to upgrade the app - and you can not get around the message to use the app. Worst part is that there was no upgrade available ... effectively locking you out of the application
With any new software... especially when it’s unfamiliar it can be scary. I love how DealerCenter has offered free trail with all the bells and whistles. Customer support has been amazing. Every Rep I have encountered Cece, Juvenal, Dennis have all been so supportive and patient. You’d think I had been a long time customer bringing them massive revenue the way they’ve treated us. Software is easy to understand, user friendly, and anything you need they are open to make changes. 5 Stars!
This is to recognize one of your employees that really really went above and beyond and made me and my co worker feel comfortable with her patience and her willingness of information to give her this well deserving review My co work and I received a demonstrate by her of some of DC features and she made us very aware of what we were missing to increase our business!, We really appreciated her kindness, professionalism and knowledge of the products
Gold Pride Auto is a small independent used car lot. Dealer Center is able to give us state of the art solutions at a price we can afford. I am so pleased with the support we have received during our migration. My account exec Brandon Chun has been attentive and anticipated my needs so well. I love not being tied to my desktop when handling deals/calls. I would definitely recommend this software to any dealership regardless of size. ~Michelle Prose
I’ve been a dealer for 5 years and I have tried many other dealer management software, but none of them come close to DealerCenter. It’s so easy to upload my cars and pictures for them and with the help of Bryan he showed me everything I needed to know on how to use the app he was a great help. I 100% believe that if you’re a dealer and you’re debating on which DMS to get than I’ll help and say go with DealerCenter you won’t regret it.
I had an online training session with Juliette. She was extremely helpful and very patient! She was willing to answer all my questions and make sure I understood them. I downloaded the iPhone app to which Juliette walked me through. I am very impressed with the VIN scan feature as well as the ability to scan drivers licenses. I believe Dealer Center, with all they offer, is a great fit for me. And an exceptional value as well. Thank you
The mobile app is constantly updated and integrating the desk top version of Dealercenter for easy access. The text messaging from DC is is much more convenient and has a overall better interface on the app as opposed to the desktop. My rep Brandon Chun pointed that out to me and is consistently a big help when it comes to bringing different features to my attention for the most optimal use of dealercenter as well as the dealercenter app
WALTHER OBANDO is an outstanding REP who goes above and beyond! Dealer Center is our hub for our car sales business. Walther is always polite, helpful and ready to help us with our Inventory, deals, website and lenders. No matter how complicated of a situation he attacks head on with smooth outcomes. We are glad we chose DC over Frazer for our business needs. We are happy to have Walther as our rep. His customer service is something you don’t come across often. Cheers to DC!!!! Karyn & Tim-FLORIDA CAR BROKERS
Can not say enough about Mary Ann! Wow. She is amazing. She is very knowledgeable. I had many very complicated questions and she resolved every single one of them perfectly. I learned so much, it was exciting to know I have all these analytics at my disposal. After our call I felt very empowered about making better buying and managing inventory and time management for my sales guys. Thank you Mary Ann for all your help!
We have been having the best experince with Dealercenter they make everything so much easier in general, our rep Dane is the sweetest and most helpfull of all... they all are at dealercenter but Dane is our favorite!!! We started our business and going with dealercenter was our best choice because we have all in one and we they guide us the way! Super happy with dealercenter and our rep Dane that is always there for us!
Vin scanner is great and makes it easier for us Definitely makes it a great tool to use. But most important reason that we are happy with dealer center and have not canceled is due to our fantastic great Rep Laura Capenito She is great and she’s very responsive is extremely helpful! Thank you Laura for everything you do to help us And dealer center should be very grateful that have such a great employee!
My rep Nina Quintanilla is great . She has taken her time to explain the product to me and answered everything I have asked her . She has gone above and beyond to set me up and make the transition from the outdated system of Wayne Reeves to the Mercedes of dealer software. This system is going to make our dealership run more efficient and free up time for us to do more things . I glad we are making the jump and Nina is helping it all transition smoothly.
I’ve been using auto check for about 2 years and have been very satisfied. Koa Pancho was extremely knowledgeable and helpful to the few problems I’ve had,(they were self inflicted due to my technical illiteracy). I would definitely recommend auto check over carfax, plenty detailed info and much less expensive. The dealer center app is awesome too!!
Loving DealerCenter, Very user friendly I just started using it less than 2 months ago and already feel very confident in all of its features and functions. Special Thanks to Bill Reilly! Thank you for all of your continued support and friendly and fast service! Your service is invaluable to our business and truly appreciated 🤙🏾 Mahalos
Just want to start off by saying Walther the dealer rep is incredible! He’s always available whenever we need him and is very attentive. After giving it some thought we decided to switch over from Frazer and it was the best decision we have made! I highly recommend DealerCenter as a DMS to any independent dealer looking for a friendly helpful management platform.
I am new customer to DealerCenter. I have been using Eleads as a CRM and DMS for about 3 years. Although the systems are the same DealerCenter has mastered combining aspects of doing a deal into one centralized location. The tiles are very easy to navigate. I enjoyed my training session with Wes Wood. A very knowledgeable trainer for someone new to the system. He made the introduction go smoothly. I would recommend this product to any franchise or independent dealer.
Selling cars online has never been easier. I can upload everything by app and the team processes everything else in the background. Customer service is exceptional and nonetheless, I would recommend this company. Special thanks to, Brandon! As a startup company we couldn’t thank him more for all his help.
I’ve been using Dealer Center app & DMS since 2018 and I am pleased how user friendly the system is. Using the app makes it easy to upload vehicle photos that are automatically put on my website which is also created by dealer center. All the staff are very helpful anytime you call, they are willing to help with anything. If it were not for dealer center dms, my business would not operate as smoothly.
Justin has gone above and beyond for my company. He’s walked me through the service step-by-step and has made using it myself very easy. I favor auto check over any vehicle report service because it’s very accurate and easy to use. This service has found even a minor accident that wasn’t reported on the Carfax. Very happy with the service so far.
We started out with DealerCenter 4 years ago, and absolutely love it. now we also have a wide variety of there other products as well. CRM, Bhph, jd power and also they have a amazing website options as well. That’s just to name a few products they offer. There customer service is 5/5 stars aways there to help and and our rep name is Nico E. Best rep there.
My dealer rep Brandon is a pleasure to work with! And this has been a very positive experience. The vin scanner has been a great tool to work with as well as the marketing features that the mobile app gives you make it really easy to call customers and follow up with them on vehicles they are interested in.
We’ve been using DealerCenter for a while now but just recently did the integration with WorldPay. There were many moving parts and Carla Pacheco became my point person. She guided and directed me from beginning to end and even checked up on us to make sure everything was going ok. A tremendous asset to DealerCenter and someone I can ALWAYS count on!
DealerCenter’s mobile app delivers powerful, industry leading DMS technology in the palm of your hand. Managing your dealership on the go doesn’t get any faster or easier than DealerCenter’s fully integrated mobile solution. VIN scan, acquire and manage inventory. Control inventory digital marketing exports to your website, CarGurus, Craigslist, Autotrader and more. Respond and engage internet leads and customers real-time with CRM. Monitor deal statuses, funding and performance. VIN scanning and decoding quickly pulls subscribed book values and vehicle history reports. Access auction run lists and acquire inventory with on-demand market intelligence to buy smarter. Take photos of inventory and instantly upload to dealer website and all 3rd party advertising sites. Driver’s license scanning automatically creates customer records and populates key customer information. DealerCenter’s Powerful Mobile App - Customer Relationship Management (CRM) - Inventory Management - Kelley Blue Book, NADA, Black Book and Manheim MMR Values - AutoCheck and Carfax Vehicle History Reports - RouteOne Lender Submissions - Dealertrack Lender Submissions DealerCenter is the best reviewed and only all-in-one Dealer Management System (DMS) on the market. The only software that provides complete access to Dealertrack and RouteOne with comprehensive inventory management, auction run lists, BHPH portfolio management, Customer Relationship Management (CRM), QuickBooks, KBB, NADA, Black Book, Manheim MMR and direct access to Experian, Equifax and TransUnion. Now your dealership goes wherever you go with DealerCenter’s powerful mobile DMS solution.
