If a company notice that a customer is using them extremely large amount of a product which is not normal you would think the company would help the customer out by getting in touch with them and saying let me let us help you lower your bill and teach us how to do that rather than continue to charge us exorbitant amounts of money when it’s really not necessary. I know that was a mouthful by the bus for me too. I am printing copies of my bill and I won’t want to speak to someone in the Marva to help me understand my bill and at the same time I want to put in for a change of address. Thank you Theresa Morris
The app contains very useful tools, including seeing/paying bills, reviewing energy use and reporting failing street lamps. Also provides a power-outage map and the ability to report outages. But the customizable Home Screen is slow to load. And alerts about status of power outages arrive long after power is restored. A good start.
Overall a step in the right direction but the redesign stumbles in the one area its needed the most and that is with checking and adjusting thermostat temperature. Trying to do that sends you back to the web page looking controls that are still quite difficult to use zooming in and out of.
1. This site never sends me an Ebill despite having a correct email. I have to remember to check the site to find out if I have been billed. 2. You cannot adjust the thermostat from the app and must go into the website. 3. I have emailed Delmarva as instructed with issues concerning the app but never receive a response.
After several years of being a part of their auto pay program, Delmarva inexplicably dropped my enrollment without warning. This is despite never missing a payment whatsoever. I was told they made a mistake and had to re-enroll. So I did, only to find out they never processed my enrollment even though I got confirmation they did. What is going with Delmarva?
Delmarva gets the convenience: they should pay the fee! It is not convenient to be ripped off for extra $ for the privilege of paying my bill. I should probably start paying by check so they can see how convenient it is for them to handle paper.
Not worth the monopolistic price hike they’ve imposed on their customers . I have a feeling this is probably going to be one of these terrible companies that compromises their customers private information if they can’t even handle their auto-payment system properly.
The old app wasn’t pretty but it worked. The new version doesn’t work - I can’t set my thermostat through it anymore. Someone from the app team - please help. I keep getting this error message when I try to set the thermostat “Could not log in via Single Sign On”
While the app is fantastic when it works, since this new “update” occurred, every single time I want to log in, it tells me a newer version is available in the App Store, so I have to delete it and reinstall it. I can never just login anymore.
The newest version of the app keeps you signed in even after you completely close it. This is a huge security risk, you have to manually sign out each time. I was able to open the app and go right to my account information with out being prompted for a password or Face ID.
Trying to find a way to add a new account of the updated Delmarva app. But, there’s no options to do so? Is there a way you can a new account? Or it’s something that’s going to need a update? Hopefully this gets resolved quickly.
I have no idea why my bill has gone up 30 percent. Something is fishy going on and during the pandemic. You guys are just taking advantage of the circumstances like everyone else. Conglomerate… must be nice ripping people off.
Incredibly terrible. Just forced to download new version and now I cannot get to the energywise mobile app to adjust thermostat. I am now forced to use the the full app which is impossible to see on my phone. Terrible experience.
Delmarva Power’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere. Key features include: · Effortlessly view and pay your bill · Report and check outage status · View the outage map · Check balance · View account activity · Manage your AutoPay and Budget Billing settings . Report an outage without signing in · View usage data, bill forecast and trends · Compare your bills · Set alerts for outage status, when your bill is ready, upcoming payment reminders, and more