Just downloaded and logged in. Always paid via computer. Very nicely designed layout. Will probably use my phone instead of my computer to pay my next bill to see if it’s as good as I expect.

3 years ago, MotherTheresa357

Electric Usage 500+++

If a company notice that a customer is using them extremely large amount of a product which is not normal you would think the company would help the customer out by getting in touch with them and saying let me let us help you lower your bill and teach us how to do that rather than continue to charge us exorbitant amounts of money when it’s really not necessary. I know that was a mouthful by the bus for me too. I am printing copies of my bill and I won’t want to speak to someone in the Marva to help me understand my bill and at the same time I want to put in for a change of address. Thank you Theresa Morris

2 months ago, RBDelaware

Functional, but slow-loading

The app contains very useful tools, including seeing/paying bills, reviewing energy use and reporting failing street lamps. Also provides a power-outage map and the ability to report outages. But the customizable Home Screen is slow to load. And alerts about status of power outages arrive long after power is restored. A good start.

2 years ago, cgarcia79

Customer service

Customer service is always great, and always helping in anyway the can. They are very flexible with overpayments and will do what ever possible.

3 years ago, Tactical-Primate

Intuitive yet lacking

Overall a step in the right direction but the redesign stumbles in the one area its needed the most and that is with checking and adjusting thermostat temperature. Trying to do that sends you back to the web page looking controls that are still quite difficult to use zooming in and out of.

2 years ago, 1528853

Website with many faults

1. This site never sends me an Ebill despite having a correct email. I have to remember to check the site to find out if I have been billed. 2. You cannot adjust the thermostat from the app and must go into the website. 3. I have emailed Delmarva as instructed with issues concerning the app but never receive a response.

2 years ago, frustrated sjm

Poor operating procedure

After several years of being a part of their auto pay program, Delmarva inexplicably dropped my enrollment without warning. This is despite never missing a payment whatsoever. I was told they made a mistake and had to re-enroll. So I did, only to find out they never processed my enrollment even though I got confirmation they did. What is going with Delmarva?

2 years ago, sking229

New View

I like the view on the mobile app as it is so much easier to compare previous months and bills. Nicely done.

2 years ago, hardycr

Security Upgrade?

I just downloaded the latest version. The description says there’s new security. I was expecting two factor authentication for example. I see no difference. What changed?

11 months ago, PhantmStrike

Good but…

It is a great tool to view & pay my bill. As of 2 weeks ago the View Usage has stopped working. I am able to access this detailed usage data from the web portal but not via the app…please fix!

6 months ago, Son of Disgruntled

Convenience fee is a scam!

Delmarva gets the convenience: they should pay the fee! It is not convenient to be ripped off for extra $ for the privilege of paying my bill. I should probably start paying by check so they can see how convenient it is for them to handle paper.

8 months ago, Amralbadaani

Easy to use, easy to pay, thank you very much

Thank you so much

9 months ago, Cybertronian Sniper

Terrible app. Terrible service.

Not worth the monopolistic price hike they’ve imposed on their customers . I have a feeling this is probably going to be one of these terrible companies that compromises their customers private information if they can’t even handle their auto-payment system properly.

11 months ago, randomposter69

Can’t check detailed usage after 5.21 update

App was great because I can easily access detailed usage - doesn’t work after update- says user unauthorized. I have to login via the web browser to see my detailed usage now

2 months ago, AliceGorsky123

App doesn’t work

The old app wasn’t pretty but it worked. The new version doesn’t work - I can’t set my thermostat through it anymore. Someone from the app team - please help. I keep getting this error message when I try to set the thermostat “Could not log in via Single Sign On”

2 years ago, mercedess95

Not showing my bill

I haven’t been able to view my bill in the app for about a month now. Been trying to be patient hoping you guys would improve the app or fix the bug but still can’t view it. Extremely inconvenient.

1 year ago, JRob9999

Delmarva App

I never have a problem using the Delmarva App. Wish I could say that with all companies.

3 years ago, ToeKneeHas

Great new features.

This app is a much needed upgrade to the previous version, thanks!!

2 years ago, HPFan4L

Something isn’t right!

While the app is fantastic when it works, since this new “update” occurred, every single time I want to log in, it tells me a newer version is available in the App Store, so I have to delete it and reinstall it. I can never just login anymore.

2 years ago, Alh008

App Security Risk

The newest version of the app keeps you signed in even after you completely close it. This is a huge security risk, you have to manually sign out each time. I was able to open the app and go right to my account information with out being prompted for a password or Face ID.

3 years ago, ChayGuy

Never understood “convenience fees”

This app: “download me to conveniently pay your bill” Also this app: “now you gotta pay me for the convenience of using this convenient app” 🤷🏽‍♂️

1 year ago, Bigdoles

Application load speed is horrible

The app takes many seconds to load, to change pages, no real trending reports/graphs are include. This is the slowest and worst site for making better decisions with the data that’s available

3 years ago, Zackzm

Add a new account?

Trying to find a way to add a new account of the updated Delmarva app. But, there’s no options to do so? Is there a way you can a new account? Or it’s something that’s going to need a update? Hopefully this gets resolved quickly.

2 years ago, jhbaxter

Delmarva App

Wonderful App. Simple to use and so easy to pay my bill! Perfect and self explanatory!

3 years ago, ❤😠💘 سهران حب وغرام

Too much

My bill is too much

10 months ago, Maryland Dave

Can’t view usage.

I used to be able to my daily usage. Now I get the message: “customer is not authorized”.

10 months ago, not-too-hot

Fix usage data view so I am authorized to see my usage data!

I called several weeks ago about this issue and was told that this problem was being repaired. Was this just an excuse?

2 years ago, hhujy ugh ttg

Information Sharing

I have never had an issue with this app, now when you go to log in it wants you to agree to allow the app to share your information, why?

2 years ago, Shawn cedar tree

Bill is skyrocketing

I have no idea why my bill has gone up 30 percent. Something is fishy going on and during the pandemic. You guys are just taking advantage of the circumstances like everyone else. Conglomerate… must be nice ripping people off.

8 months ago, Loyalty97

Shares your information

Don’t Trust This app, it shares your information from your phone with others. This is a second party app, not Delmarva directly. Just pay online sign in as a guest or directly on Delmarva’s website.

2 months ago, Haanc2

Stuck in Storm Mode

The app has been stuck in “storm mode” for two days - which is just a big ‘report outage’ button, and with no way to exit, I can’t access anything I need.

3 years ago, KeK$$$$$$$$$$

Terrible experience.

Incredibly terrible. Just forced to download new version and now I cannot get to the energywise mobile app to adjust thermostat. I am now forced to use the the full app which is impossible to see on my phone. Terrible experience.

2 years ago, heyjobie

Just take my money!

App no longer works with my current version of iOS apparently. I don’t wish to update my iOS I just want to view and pay my bill. Useless

2 years ago, thomasrns

App trouble

I keep getting told that there’s an update available I try to update it sends me back to the original page cannot pay my bill

9 months ago, TJWDE

Not able to see my usage

Said user not authorized

1 year ago, KeytroneK

It Took Awhile To Process Solar

We installed solar panels in Feb 22, and it 7 months to get my bill straight, and usage displaying correctly in the app.

2 years ago, Bai Pham

Thank you

Wonderful!

9 months ago, Melyssalynn27

A complete rip-off of a company

I have outstanding credit and was still required to put a $200 deposit down. My gas and electric are exponentially higher than Maryland. Delmarva=nightmare

2 years ago, NYCfella85

Simplistic

Direct, efficient, and simple app to use.

6 months ago, beak2025

Paying my bill

I went to pay my bill and the site was down. It’s down every time I go to pay my bill around 8pm.

8 months ago, Terriben320

No access

I am currently unable to access usage tools and history at the same time my bill has skyrocketed

1 year ago, Mearl2218

Paying bill

Every time I log in to make a payment. I get sn error screen that tells me “Billing Data can not be retrieved at this time “. What’s the problem? Please fix it.

3 years ago, White_House_Guy

Great app!

So easy to use. I love the intro screen. Very well done

3 years ago, Saraliz312

It’s ok

App is clunky but better than it was when I first joined Delmarva. It’s better than not having an app at all

3 years ago, lukeybut

Hard to read

Hard to read and navigate compared to last app before this. Disappointing

1 year ago, Problem07

Does not work!!

Website never works and amount doesn’t show current!!

9 months ago, rocky-146

Not able to see the usage

Not able to see the usage of energy

7 months ago, Raynejoy

Chill on pop up

Pop up for review is intrusive service is fine but it implies you feel free to interrupt . It’s annoying

2 years ago, davis5823

Remote control of the Thermostat

I can’t remotely adjust the thermostat in this app. I have to log into the website NOT the app. To adjust the home temperature.

2 years ago, Riverdale2$

App does not work

The only thing that was worth anything was adjusting the temp. Remotely, now with the update it does not work

Description

Delmarva Power’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere. Key features include: · Effortlessly view and pay your bill · Report and check outage status · View the outage map · Check balance · View account activity · Manage your AutoPay and Budget Billing settings . Report an outage without signing in · View usage data, bill forecast and trends · Compare your bills · Set alerts for outage status, when your bill is ready, upcoming payment reminders, and more