Not worth the monopolistic price hike they’ve imposed on their customers . I have a feeling this is probably going to be one of these terrible companies that compromises their customers private information if they can’t even handle their auto-payment system properly.
I got an overdraft fee and when I called to get a refund, they said that it would be refunded to my account in three days. It was not. Then, when I called Delmarva directly they said the agent should not have told me that the money will be refunded back into my checking account. Then they went on to say that I can only get my refund by check and that it could take up to 14 days. I didn’t get that check until a month later and when I went to try and cash it, I was not able to cash it. Then I had to call a company that is responsible for refund checks I had to repeat my story at least three times and then they told me to call Delmarva and give them a callback number, giving them permission to let me cash the check. When I call Delmarva instead of them taking the number I had to repeat my story over again, and then listen to them. Tell me what my balance was. All I wanted was my refund back the system said they weren’t able to process my payment. So I signed out waited got on the app again and I was able to pay my bill. This was their mistake, and it was so easy for them to charge me twice but here I am almost 3 months later still waiting on my refund so I cannot give a good rating to this app. It’s cost me food, gas, overdraft fees, and stress. Very unhappy customer
If a company notice that a customer is using them extremely large amount of a product which is not normal you would think the company would help the customer out by getting in touch with them and saying let me let us help you lower your bill and teach us how to do that rather than continue to charge us exorbitant amounts of money when it’s really not necessary. I know that was a mouthful by the bus for me too. I am printing copies of my bill and I won’t want to speak to someone in the Marva to help me understand my bill and at the same time I want to put in for a change of address. Thank you Theresa Morris
I libe in a farm and I have multiple outages a year. This I not a problem with electricity, but the power line reaching my home is aerial and old and follows a tractor path and is somewhat difficult for equipment to access. It would be nice to have the line replaced versus repaired when it breaks. Thank you
The app contains very useful tools, including seeing/paying bills, reviewing energy use and reporting failing street lamps. Also provides a power-outage map and the ability to report outages. But the customizable Home Screen is slow to load. And alerts about status of power outages arrive long after power is restored. A good start.
Just downloaded and logged in. Always paid via computer. Very nicely designed layout. Will probably use my phone instead of my computer to pay my next bill to see if it’s as good as I expect.
Rate hikes have been outrageous. Extremely difficult to figure out month to month comparison as they change the billing start and end date resulting in billings that range from 27 to 32 days. Seriously? They charge you to pay them online, although it clearly saves them money not to have to process paper checks, and now it’s a third party for the online app. that will scape my data. The ultimate cheap trick. If I didn’t need the electricity I wouldn’t deal with them.
The function of the app is fine and easy to use. What I didn’t like was when I signed in this time I received a message that Exelon that in order to sign on I had to agree to give Exelon access to my personal information. It is not right that I am forced to grant that access in order to have access to electricity.
Overall a step in the right direction but the redesign stumbles in the one area its needed the most and that is with checking and adjusting thermostat temperature. Trying to do that sends you back to the web page looking controls that are still quite difficult to use zooming in and out of.
1. This site never sends me an Ebill despite having a correct email. I have to remember to check the site to find out if I have been billed. 2. You cannot adjust the thermostat from the app and must go into the website. 3. I have emailed Delmarva as instructed with issues concerning the app but never receive a response.
After several years of being a part of their auto pay program, Delmarva inexplicably dropped my enrollment without warning. This is despite never missing a payment whatsoever. I was told they made a mistake and had to re-enroll. So I did, only to find out they never processed my enrollment even though I got confirmation they did. What is going with Delmarva?
I just downloaded the latest version. The description says there’s new security. I was expecting two factor authentication for example. I see no difference. What changed?
It is a great tool to view & pay my bill. As of 2 weeks ago the View Usage has stopped working. I am able to access this detailed usage data from the web portal but not via the app…please fix!
Delmarva gets the convenience: they should pay the fee! It is not convenient to be ripped off for extra $ for the privilege of paying my bill. I should probably start paying by check so they can see how convenient it is for them to handle paper.
I had the app 4 months now and everything wa good but now I can't even see my bill it's missing days hopefully this will get fixed soon I like know how much I used every day
App was great because I can easily access detailed usage - doesn’t work after update- says user unauthorized. I have to login via the web browser to see my detailed usage now
The old app wasn’t pretty but it worked. The new version doesn’t work - I can’t set my thermostat through it anymore. Someone from the app team - please help. I keep getting this error message when I try to set the thermostat “Could not log in via Single Sign On”
I haven’t been able to view my bill in the app for about a month now. Been trying to be patient hoping you guys would improve the app or fix the bug but still can’t view it. Extremely inconvenient.
While the app is fantastic when it works, since this new “update” occurred, every single time I want to log in, it tells me a newer version is available in the App Store, so I have to delete it and reinstall it. I can never just login anymore.
The newest version of the app keeps you signed in even after you completely close it. This is a huge security risk, you have to manually sign out each time. I was able to open the app and go right to my account information with out being prompted for a password or Face ID.
The app takes many seconds to load, to change pages, no real trending reports/graphs are include. This is the slowest and worst site for making better decisions with the data that’s available
Trying to find a way to add a new account of the updated Delmarva app. But, there’s no options to do so? Is there a way you can a new account? Or it’s something that’s going to need a update? Hopefully this gets resolved quickly.
I have no idea why my bill has gone up 30 percent. Something is fishy going on and during the pandemic. You guys are just taking advantage of the circumstances like everyone else. Conglomerate… must be nice ripping people off.
Don’t Trust This app, it shares your information from your phone with others. This is a second party app, not Delmarva directly. Just pay online sign in as a guest or directly on Delmarva’s website.
The app has been stuck in “storm mode” for two days - which is just a big ‘report outage’ button, and with no way to exit, I can’t access anything I need.
Incredibly terrible. Just forced to download new version and now I cannot get to the energywise mobile app to adjust thermostat. I am now forced to use the the full app which is impossible to see on my phone. Terrible experience.
I have outstanding credit and was still required to put a $200 deposit down. My gas and electric are exponentially higher than Maryland. Delmarva=nightmare
Every time I log in to make a payment. I get sn error screen that tells me “Billing Data can not be retrieved at this time “. What’s the problem? Please fix it.
Delmarva Power’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere. Key features include: · Effortlessly view and pay your bill · Report and check outage status · View the outage map · Check balance · View account activity · Manage your AutoPay and Budget Billing settings . Report an outage without signing in · View usage data, bill forecast and trends · Compare your bills · Set alerts for outage status, when your bill is ready, upcoming payment reminders, and more
