It take a little time to adjust. I even had to go into the lobby to get assistance. As a senior citizen new things take some getting used to. I do like how quickly transactions are completed on this App.
Totally screwed me around on the bill pay after new system was implemented- just stopped paying my bills. When I call, as usual you cannot find anyone who really knows their job or what they are doing- an answering machine would be more helpful than most people there. I ask for someone who knows what to do to call me back- never did. And do you think they made good on the late bill fees they caused? No way- once they hung up the phone they put me in file 13. I no longer trust them without triple checking everything! This is not the CU it was 20 or 30 years ago- very disappointing
I was really excited about the new updates but as time went on I have found many things that is no longer like I use to get my payroll a day early that has stop I checked with my job and they tell me it’s the bank system, next I have to call to see if I have a pending deposit well with the old account you can see the pending deposit, . Add on do not take away the good things that work. I wish I could give no stars looking for another credit union and I been with this credit union over ten years plus
I like the online services offered. However, I wish that when I submit a payment online, that it would ask me “Are you sure that you want to submit this?” It’s just a precautionary thing. Thanks for listening to my suggestion.
I am getting used to the new app. I’ve found a few problems, but I think they are more user errors than anything else. I’m sure it can do more things than I know how to do.
Made a call to Sal at the branch, he gave me the information I needed to get approved for deposits very quickly. The staff was very helpful. This was my first time to do this with Education First. Customer Rodney
Love the convenience of banking anywhere. Keep track of balance and spending. Easy to deposit and transfer money to other or account to account. Love it!💕💕💕
LOVE the app! Had some struggles with the functionality & reliability of the old app, but they nailed it on this one. Very fast & intuitive. I really like how easily I can customize to my needs.
I’m glad that EducationFirstFCU was about east use with the change. For. A while I thought about going back to PNC but now EducationFirstFCU beats pnc out the water. Keep up the great work and I love seeing the company making growth.
I HOORAY HOORAY— EducationFirstFCU for the ABSOLUTE SIMPLICITY OF THIS SITE!!!! For people like me, not technically and site work inclined—-lol—- I am enjoying this to the fullest!! Thank you all for your hard work
Very cliche, but if I could give this one stars… I would!
1. Can’t get my direct deposit a day early like I have been since I signed up with this credit union almost 10 YEARS AGO! 2. As of today (01/04/2022) I am trying to log into my account and I have to keep signing in! Sending verification code over and over again! And I still can’t view MY ACCOUNT! 3. These updates shouldn’t be this awful considering the bank itself AND the online system was shut down for close to a week a few months ago to prepare for this “amazing” new app experience! You all should have gotten it right then! WHAT. IS. THE. PROBLEM???!!! This is the very reason I want to switch credit unions! You guys are an absolute joke to say the least! You guys are playing with peoples MONEY! Something we need to pay bills and live off of! GET IT TOGETHER!
EducationFirstFCU is your personal financial advocate. It’s fast, secure and makes life easier by empowering you with the tools you need to manage your finances. Here’s what you can do with EducationFirstFCU: - Keep your transactions organized by allowing you to add tags, notes and photos of receipts and checks. - Set up alerts so you know when your balance drops below a certain amount - Make payments, whether you’re paying a company or a friend - Transfer money between your accounts - Deposit checks in a snap by taking a picture of the front and back - Reorder your debit card or turn it off if you’ve misplaced it - View and save your monthly statements - Find branches and ATMs near you - Aggregate your financial accounts - Secure your account with a 4-digit passcode or biometric on supported devices.
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