Everwise Mobile Banking

I am thoroughly satisfied by the service of this Credit Union. The application seems to be working very well in most instances. As well as the local branches & call lines are very friendly & work hard to find & answer any & all questions I have in regards to my financial needs. I would definitely recommend this institution over any other local Credit Union in the Midwest!!! & I always recommend banking with & at a Credit Union.

Sincerely concerned with the state of an app that is unable to complete mobile deposits when all competitors I’m aware of can deliver on this field. Makes me question sincerely why I would bother staying with a company that had this problem reported on September 1st publicly (insinuating that this is probably a reoccurring theme for longer than a month) and has still failed to provide an update or patch to correct this issue. The very nature of this problem should immediately cause any customer of theirs to reconsider whom they keep their money with if they are this inefficient and ineffective at correcting a function that is widely available from most any other competitor in the only banking industry. And to prematurely answer the “developers response” that will prompt me to reach out with the everwise help desk, I appreciate that you have that, however I nor any other customer should expect to have to go through a help desk to deposit a check. I sincerely hope another review on this issue encourages some discussion or even actual change for your app!

I am a daily online banking app user. Or I was. Every time I try to open the app I get the no online connection message - and I AM connected. All my other apps work fine. When I contacted the help line, I was told to delete the app snd reinstall, which solved the problem. But the next time I went to use the app, I got the same connection error page. Wash rinse repeat. And it works until it’s closed and I need to reopen it again. Today I had to call to find how to deposit a check, because the “help” just have me an answer that was telling me to choose it from the tiles — obviously the help data has not been changed to match the new app. And when I called in and found out where it is now, guess what?? I had to delete the app and reinstall it AGAIN. This is not fun and nothing at all like what I have been used to in my years with TCU. Going to be a real pain for people like us who are 60 miles fyom the nearest

I miss TCU. Ever since someone in the organization had the brilliant idea to shake things up, service and quality have suffered. I have literally had an account since before I was born, and a member about as long as I’ve been alive - almost 40 years now. But about the time everything went from warm shades of red to this tacky purple, quality suffered. It doesn’t help the branch near me closed, apparently just after the eclipse, judging by the “we will be closed for the eclipse signs” I saw still taped to the walls. Sadly, I now am a member of a run-of-the-mill credit union, instead of one that celebrates teachers as an anchor of the community. It’s sad as it removes the anchor of pride that kept me with TCU all these years. I have no real reason to stay any longer. Getting to it: this app is terrible. I keep having problems with it. Now it won’t even show me an account balance breakout and instead pops up a dialog box that tells me to call a number if the problem persists. Well, it is persisting. And I’m done with all the problems and inconviences of this just-another-run-of-the-mill-credit-union. I’m finding a new place to go that offers me what this purple monstrosity won’t.

Update after response from Everwise: I was able to connect my Everwise account to YNAB now. That does help. I’ve updated my rating to 2 stars. Unfortunately, all my other concerns remain. Original post: My wife has had a TCU account since she was a kid - probably 40 years ago. These recent web/mobile changes have gone from bad to worse. It is so bad for us, we are switching financial institutions. We’ve loved TCU/Everwise, but since we do most of our banking online, it’s become untenable. As a web application/e-commerce developer, this is unfortunately serving as a cautionary tale. Main complaints: Website/ mobile app is buggy and poorly designed I cannot connect my account to YNAB.

We have tried for days and still can not get our banking app to work. We have been with TCU for over 30 years and are about to make changes to another bank if they can’t figure it out.

Welcome to the “new TCU”. We were part of a small bank that listened to customers and had a simple app that worked. With the new Everwise you now have the big bank feel with the big bank problems and the lack of caring how their app work or rather doesn’t work. You see the poor ratings your app gets and refuse to fix it. Please fix whatever glitch that does not allow me to deposit checks. I hit “deposit checks” and the screen goes blank. I assume you’d like us to keep depositing checks?

Is this app ever going to work? Because it doesn’t, and if this isn’t going to be resolved I’d rather just bank elsewhere because it’s so frustrating that things worked fine prior to the app changing several times in one year. Why aren’t these things being fixed? You can’t ever deposit checks , log in, or anything, my checking acct info was even erased. I can’t access my statements. Whoever is rating this app a 5 or 4 star is clearly lying because this is garbage. 10/10 bank anywhere besides here. I will be changing. This is ridiculous already.

Worst banking app I have ever had the misfortune of using. Refuses to connect anytime I am connected to any WiFi, whether it be home, work or restaurant WiFi. Once I am finally able to log in half my accounts don’t even show up. 29 times in a row of logging in I have had to “remember” my phone. Still have to sit there and wait every time to get a text message to verify. Never had problems with the old TCU app. Worst decision the credit union has done. Will be emptying my accounts and going somewhere else. 25 years of banking with one credit union down the drain.

If you do a lot of digital banking, Everwise isn’t for you. I can’t count on access to my accounts digitally. It constantly locks up and locks you out. Icing on the cake is when an entire grocery cart of groceries couldn’t be paid for because my card kept declining. I call the bank and it’s because there was a suspicious DEPOSIT in my account so they locked it until I verified it was not fraud. Even though the same deposit had been made many times before. Makes zero sense other than to drive customers away.

This app is atrocious. I get repeated error messages and notices to try again later. I’ll get messages that I’m not connected, yet every other app is working. Worse yet is when you try to call in, sit on hold, only to have them tell you to restart your phone or delete and reload the app. What I really need to do is withdraw my funds and move to a better credit union, of which the list is long as the great service and experience from the TCU days is long gone.

i’ve been with tcu literally since i was 13 and ive NEVER had an issue with it. now its everwise and its terrible. the app wont even open anymore ive deleted it multiple times and redownloaded it and it wont work at all. its obviously been brought to your attention by these other reviews and you refuse to fix it. i would like to be able to check the app and see my money instead of having to pull my laptop out and try to sign in on there. just fix the app it’s terrible.

I’ve hated this app ever since TCU switched names to Everwise. I have a business account and a personal account. I’m so thankful the business account still uses the old app. I literally never have a problem with that one and the layout and functionality is a million times better. For the past 3 days I have had problems with the personal account app, it just keeps loading and giving error messages. Not one problem with the business app. Please switch back!!!!!!

Waiting to see if my review from this morning gets posted…meanwhile, STILL can’t get on…🤬 And to any of you looking thru these reviews, it is painfully obvious to even the most non tech savvy users, that any 4 & 5 star reviews were generated by the developer or employees… Just scroll thru and count the 1’s, and then multiply that to the nth power (for those who don’t know how to submit reviews)- That should give you a true picture of the frustration and and anger this site (and switch) is causing 🤨

I have tried so many times to do my mobile banking and I almost always get a “pop-up” saying it is unable to open at this time. I am truly more of a TCU fan than this craziness!

We’ve been with the company for over 24 years and never had so many problems. The mobile deposits do not work. Over half the time the screen is blank when trying to sign on. Deposits that should be instant take forever. It refuses to verify my bank Account when trying. Something really needs to be done to fix all of these. I enjoyed the small banking feel of TCU . If I had wanted all of this I would have switched to one of the bigger banks.

I’m going to assume this is an issue with TCU/Everwise but sometime in the past, support to link your bank account to services like Plaid has be dropped. It happened with TCU and it’s an issue with Everwise. I can’t link to apps like YNAB, SoFi, the now defunct Catch app. The new “redesigned” app isn’t much better. It was much better before the last redesign as TCU. Everwise needs to get with the modern world.

If I could give no stars I would. I see everyone is having the same issues. It’s not just the app but also online. As soon as the name change went through nothing works. Won’t even load. I was told to go off my wifi and it would work. It does if I’m close to the bank! Also can’t get it to load on my laptop! I’ve been with teachers credit union for 17 years! Never had a complaint until now. Get your stuff together “Everwise”

I have my car loan through Everwise, but do not have a checking or savings account with them. Paying my car loan through the app or even online is impossible because it does not let me connect my outside bank account to pay my loan no matter what I do. I have raised this concern over the phone with customer service in the past but was basically told “sorry, can’t help you.” It was much easier though TCU before they became Everwise.

I was hopeful with the name change the app would get better....boy was i wrong. It went from a one star app to a I wouldn't want to use to app if my life depended on it. I hate changing banks but this is my final straw. It's 2023 and your new "redesigned" app is worse than your old one. It won't even show my accounts or their balances and of course you can't use their website anymore to check those balances so I'm virtually screwed. Well done "everwise". I'm "ever gone".

I don’t know how many more times they’re going to switch mobile banking apps. Complete clown show. This new bogus app does not even show me my accounts lol. 3rd time theyve switched apps this year might just switch banks

This is terrible compared to the prior version, screen doesn’t rotate if you’re using an iPad, transferring between accounts is hit or miss, it won’t let you select a date. Does TCU not care that everyone hate’s it? It sure seems that way, because it’s not being addressed UPDATE: Everything has pretty much been ironed out finally, EXCEPT…..the screen still doesn’t rotate when using an iPad

Worst app I have ever used!! I can NOT get it to verify my external account, I am on month 2 of trying. I can visit the website and pay with my external account, but for some reason I can’t use that same account to pay on the APP. At least the help center was “useful” they suggested I try verifying my account again 👎🏻 It’s 2024, get your business together and put some $ into your APP so it works. I’d never trust this bank with my actual money 💰

First off, this app sucked with the TCU name. Now, with this pointless name change, the app is even worse. As of 7.7.23, the app just doesn’t work for me. Tells me there’s no connection when that’s definitely not the case.

Since the name change Everwise , it is no longer recognized by Centier bank where I also go. I will transfer funds monthly and am no longer able to. I have waited, I have reported it and still not able. I don’t really care for the name or logo either, I guess that’s just my opinion. Paula Butterfield

I’ve used a few different systems and this is the best app I’ve used yet. I love the new name change and not to mention the color but I never have any issues with information loading. Every time I get on it works perfectly!

Everwise has been down fife 2 consecutive business days. So far, I haven’t received any acknowledgments of fixes for the error. I even deleted the app and tried reinstalling it. Nothing worked.

I use the branch in Greencastle, Indiana. Every employee in there are genuinely nice, helpful, and just great people!! I do wish you would add another drive-through though to that branch!!

I have been getting an error for 2 weeks. Turned off the phone and deleted the application several times and still didn’t work. Sent and email and now I have to call during certain hours of the day. I also went down to my local branch and they couldn’t do anything with it. Very disappointed! When will this be fixed?

The one most used function for a mobile banking app is to deposit checks. Looking at the other reviews, it seems this has been an issue for multiple months with no resolution. Just tried today (downloaded for the first time) on a completely updated iphone and ipad and it’s unusable. Doesn’t work. Please do not refer me to the helpdesk, just fix your app.

I switched over from another Credit Union and their banking app worked perfectly well. TCU wow the app works sometimes and it’s frustrating because I have bills due and they need paid. Please fix the glitches. Half of the time it never connects properly.

Haven’t been able to check my account for 2 days with one of those being on payday. This happens multiple times. When it was all TCU app never had any issues. I have been a member since the 90’s and never been so frustrated since the merge of Everwise. It is starting to become a joke. Please fix the app so members can check accounts and pay bills

App quit working last night. Error message. Called one of the branches and absolutely no help. Phone banking not working either. Might be time for a switch. Underwhelmed.

This app got changed like 3 times in one year. The original app was great and worked fine, never gave me issues. This one on the other hand, now it won’t even let me login. I can login on the website fine but then try the app and it says my login is incorrect. I know my login is correct because it lets me log in on the website.

This bank has really helped me out by giving me a second chance at establishing my finances! Highly recommended

Since the transfer from Teachers Credit Union to Everwise, it seems as though we have had continuous technical problems and interruptions in service. I am very disappointed in this change. I have banked with Teachers Credit Union for 20plus years and never had the amount of trouble I have had since Everwise took over.

I liked the app well enough at first but now I can’t even get into the app. Deleted and reloaded several times. Turned off my phone several times. It’s not my internet as it suggests because everything else works fine. Please get it together, this is so frustrating and shouldn’t be. This is the age of technology, not Fred Flintstone.

Every time I open the app it doesn’t load. It says network error no matter what wifi network or cellular. I’ve deleted and reinstalled countless times and it still doesn’t work. I’ve talked to others and they are experiencing the same problem. If you’re thinking about using Everwise, I’d recommend finding a different bank

Absolutely beyond horrible. The person who they hired to create these apps for this bank is living the life. He or she gets to make a steaming pile and hand it to TCU and they actually use it for their infrastructure. Repeat psalms 23 over and over again as you use this app and you should make it through with a little luck.

The app upgrade is so much easier to navigate and it looks bette too. Thank you for fixing it.

This app is infuriating. I can almost never get the “deposit a check” feature to work, which means I have to make another trip to deposit the check I thought I could at home. Sometimes it won’t even log me in to the app. I don’t enjoy this and would not recommend this bank to family or friends.

This app doesn’t connect to Plaid. It doesn’t work with Venmo. I tried to setup an external account to do transfers and all I end up getting is an error message. If you like just being able to check your balance - which seems like the only function this app has - then please go for Everwise. Everwise has been terrible.

This app has been down more than it has been up and most of my banking is done via the app. This is the main contributing reason I will not be keeping Everwise as my main financial institution anymore. I’ve been with this bank for about 25 years. It’s too bad after all these years this has only gotten worse.

Wow, can you all just pick a system to work with? There’s the original app, then the new one, and now some rebranded “Everwise” or something without a heads up (as far as I was aware)? Not to mention the app crashes instantly if you’re not updated to the newest version. Extremely frustrating overall.

When opening up a new account, it takes a 60 - 90 probationary period to allow fund transfers. This wasn’t a problem the first time. Then, when TCU switched to Everwise, my account was hacked. I have never been hack with any other banking institution and I’ve been banking for 25+ years. While the people helping were remarkable, they needed to transfer my assets to new account. This meant another 60-90 day probationary period. My mortgage is with Everwise. I’m accelerating my payments to finish early. When I’m finished, I’ll be finished with Everwise. They broke my trust and that is a commodity I extend very cautiously.

Ever since the app changed & updated it never wants to load or even open I have to delete it multiple times and redownload it and still having trouble. Now it’s saying something about the network not working but I’m not having any other trouble with my other apps

Total garbage app after the “Rebranding”. Change the colors. Change the logo. Why change/diminish the user experience? Lost ability to view account transactions that occurred prior to change. FAIL

As others have noted, for some, you’ll get the network error and try again. Perhaps it’s because I’m using the beta for the next iOS—but I know that this app is unusable until something gets fixed (using the public beta release—not the developer).

The online mobile bank app has had way too many “outages” since the launch. Not being able to utilize online banking is very frustrating for a client who lives out of region and do not have access to run to an atm. App literally does not work. Fix your services. this is ridiculous.

It is getting better but I hate how sometimes it takes longer to see the details of any transaction or see the wrong listing for a transaction