I’ve had this insurance and app for just over 2 weeks, but so far it’s been as good as State Farm and Progressive. No issues with the app and it’s super easy to access my insurance card and other account info. I also called customer service after hours and they answered right away to help me create my login (I was just skipping the 0 😅). And the rep was super nice and helpful. So, I would ignore the old reviews and just try it out for yourself. They definitely offered me a cheaper rate than the other 5 companies I compared it to.
I keep this insurance because of the low cost but there are constant issues with the app. I’ve tried calling for two days and am placed on hold for an extended period of time. Several times I hear the line pick up and women speaking and then they put me back on hold again. I’ve had to hang up due to trying to call while working and on break. The customer service is horrible. App never works. I’ll be looking for a new insurance provider as soon as Christmas is over. Don’t sign up with them.
I filed a claim and was told I would receive a phone call. Never received the call, it doesn’t show that I’ve filed a claim, I have a screenshot that shows the claim was “processed” Thus far I’ve already had to come out of pocket to have both my tie rod ends on both sides of my vehicle replaced. Absolutely no help was provided. Goodness what am I even paying insurance for
First of the app is to make things easier which is a lie because I can’t even make payment on it, also doesn’t show my new expiration date for policy all my new info and payment had to go to office to get it done.
I don’t know what’s going on right now, I keep having to delete and re-download the app just to open it. When I try to open it (before I delete it) it doesn’t even open it force closes it self. I need to make my payment and I don’t have time to go to the office.
It will let you type log in or register info but is stuck on loading screen over & over again. Don’t bother downloading company needs to delete & fix bugs.
Antes de que la actualizaran funcionaba perfectamente, hacia mis pagos sin problema, pero con la ultimas dos actualizaciones no me permite hacer los pagos con mi tarjeta, me da muchas molestias tener que buscar un nuevo método de pago, deberían arreglar eso
The Falcon Insurance Mobile App provides you with a useful tool to help manage your auto insurance policy. With the Falcon Mobile App you can take advantage of the following features right on your smart phone: • View detailed policy information including coverages, drivers, and vehicles • View and print ID cards • Access your insurance agent’s address and phone number for quick contact • View billing details • Make payments • File a claim on the spot with photos and location details from your mobile phone • Share policy documents via email or text message • Receive policy billing notifications to remind you that a payment is due Falcon Insurance is committed to offering great service and reliable insurance at an affordable cost. Download our Mobile App today and take advantage of everything we have to offer!
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