Provides no functionality without a per-device mobile license
This "free" app provides no functionality without having first paid a per-device "mobile supervisor license" in a way which does not involve Apple and doesn't comply with the Terms of Service of the App Store. Either charge your license fee in the form of an in-app purchase or simply charge for the app (either way paying 30% to Apple like everyone else), or remove the license requirement entirely. I find this mobile license fee (which was never mentioned in the months of hype leading up to our company's adoption of this service, or in any of your training videos) to be distasteful. I'm sure you already have a lucrative contract with my company for your cloud-based telephone service. This is a nickel holding up a dollar and by that I mean this transition to your service is not off to a great start. Ignore this at your peril! The app may be pulled from the store. If your app was five dollars which is on the high-end of the App Store, I would have gladly paid it instead of writing this review.
I was very excited to see that there was an iPad app for Five9 since I can't use it through my device's browser. Unfortunately I can't log into it, always get a message stating that the maximum number of users has been reached. Unable to locate any product support for the app either.
I would say it is working good for Five9's first app. Read the Help documentation, does help to discover all features and tools. Very surprised how good it shows live data. I'm sure more to come like details about calls in queue, or stop and starting campaigns, checking list statuses and details. So far the app is working and I had only one crash when customizing some of the colums.
Five9 is the leading provider of cloud contact center solutions for customer service, sales, account management, telemarketing, and collections. It brings the power of the cloud to more than 2,000 customers worldwide, facilitating more than three billion customer interactions annually. Since 2001, Five9 has pioneered the cloud delivery model, helping contact centers transition from premise-based solutions to the cloud. Five9 helps contact centers create exceptional customer experiences, increase productivity and boost revenue. For more information visit www.five9.com. The Five9 Supervisor App for iPad duplicates key features of the desktop Five9 Supervisor application (monitor, listen, barge, and chat) along with starting and stopping campaigns to an easy-to-use iPad application. Supervisors can multi-task, effectively managing their agents and contact center from anywhere, and increase floor time coaching agents. Features: * Anywhere real-time monitoring of key contact center, campaign, and agent performance statistics and skill queues * Monitoring, whisper coaching, and barging into live phone calls * Text chatting with agents and other supervisors * Choosing from dozens of different metrics to display Note: This application interfaces with the Five9 Virtual Contact Center. You must already be a customer of Five9 with a Five9 Supervisor license and on VCC 8.2 in order to use it.
