FLALOTTERY

Wanting to add some losing draw tickets to 2nd chance - I went to open tab but nothing happened- no error message just blank screen. I closed and reopened app but nothing - I turned off and on the phone but no change. Must be glitch from last update. BTW - promotions tab would sometimes log me off app, requiring new login and PW. Why? Suggestion: when tickets are initially scanned and is loser…why not automatically register for 2nd chance promotions. Colorado lottery app will automatically add non winners into promotion. This would eliminate your awkward input issues entirely

The app is OK. It can be laggy and it crashes about 50% of the time. A feature that needs to be added is barcode scanning of tickets. Big time. Edit: Ticket barcode scanning is here! It works well most of the time, it can be very “quick” sometimes and scan too early so it misses part of the barcode and you have to rescan. A little annoying but nothing too terrible. Lately I’ve been having issues scanning Cash 4 Life and Mega Millions tickets (version 2.1.7), they seems to always come back and unable to scan or invalid and I’m told to see a lottery retailer to scan them. Not sure if with the changes to the games and additions of new one if some things got a little out of whack. Either way, it’s a good app and works well most of the time.

When picking numbers for the pick 3 draw game, the total of the ticket is wrong. Why? If I pick 248, $1 combo, this ticket costs $6. If I pick 223, $1 combo, this ticket costs $3. No matter what numbers I choose to complete the play slip, the total of that playslip is wrong. Also, it would be nice to be able to purchase pick 3 online. But if you all can’t get the app to run smoothly, there is little to no confidence that you all could create a play online portal. Lastly, the My Favorites (MF) need major improvements. It’s so basic it’s worthless. You don’t see any information about the MF that was created other than the first number played! Why not show if the MF is midday or evening? The cost? Why do I have to create a MF for midday and one for evening? For example, I play the same numbers. I create a MF for midday. I go purchase my midday tickets. Now, I would like to play evening. Same numbers. Now I have to create another MF for evening AND I have to make sure to give the retailer the right MF! Or I have to delete one of the MF making sure I delete the right one! I completely understand why so many people dislike the app. It’s not user friendly. Come on FL lottery, you can do better! I would not rate the app 1 star, but that’s the only way I can submit my comment. Sad!

I emailed the lottery through the contact us email to let them know that the add to favorites feature for digital playslips no longer works. The button for this is too far down one the screen and cannot be clicked into. Got a scripted nonsense reply that basically said update your app. If they actually read my email they would see that I wrote that I have the most updated version of the app. They also said if I log out and back in my info and digital playslips would be saved by my user ID Info. No such luck. I deleted the app and re-installed and now I have no playslips at all AND I still can’t add new ones to my favorites because it’s still broken. I replied to let them know of their failure and bad advice and to maybe NOT tell people to delete and re-install the app. No reply so far.

When I saw online there was an app to play, I thought “finally”, but I was disappointed because it still makes you have to select a number at a time. This makes it easier for someone that just makes one play or two, randomly plays, but for someone that has a lot of plays, it takes just as long as to do it manually in paper. I wish the app had an option to upload an excel with the numbers chosen, so then you can review and take to scan at the store. Even better, that you could pay directly on your phone after the review with Apple Pay or a debit card so that affects directly cash and not a credit card debt as that is not allowed anyway in gambling.

I use the app all the time to scan scratch offs and draw games, usually Powerball or Jackpot. I noticed yesterday that scanning a Fantasy 5 ticket (which I don’t play very often) doesn’t work. Nothing happens. I tried several times, and finally ended up deleting the app and reinstalling the newest version today. The app still does nothing when attempting to scan a Fantasy 5 ticket. I tested it on a Powerball ticket and the scanner worked. Please do some in-house testing on all the draw games to make sure that the scanner is working as expected.

For the most part the app does what it’s supposed to do, but recently the feature to sign in for promotions has stopped working completely. I try to sign in it tells me my username/password is incorrect. I try to reset my password it tells me my info is not in the system and I need to register. I try to register and it errors out and tells me to try again later. I know I don’t need to take these steps because I can go to the Florida Lottery website and use the same login info to sign in.

I used to love this app because it saved so much time since I could check tickets easily. Then they added the date of birth verification which is ridiculous since you can type in ANY birthday AND you can’t buy any actual lottery tickets online so there’s no reason to verify anything. Also why have it if I’m signed in where it has all my info? Also why not have a notification that from 12am to 6am system is down instead of cannot read ticket?

When it works, it’s great. However, check my ticket seems to be consistently getting worse, especially on non scratch off tickets. The tickets won’t scan most of the time. Lately, it’s been a hassle to get the app going, as it usually just says “error” and asks me to refresh. Not sure if they’re just not maintaining it to fix bugs or what is happening, but the app is definitely crashing more often and becoming less reliable overall.

Having Problems with see results the numbers with the prize amount are wrong showing only a 0.50 win amount not a $1.00 amount I like to play a lot of numbers but your app as only a 5 number set it’s better just doing it on paper till you get it right Your app is like the department of Unemployment it does not work right

The app no longer functions well on my iPhone. The scanner scans, but the results don’t show unless you click scanner again, then most of the time it shows an error. Results used to show up immediately. The app takes a long time to upload each page. I have deleted the app and uploaded again, only to get the same ill-functioning results and now I have to reregister due to losing all my info during the deletion. This upgrade has resulted in a zero score not a one star score.

I give this app five stars without a doubt, also it has a new feature where you can scan your tickets to see if you are a winner they put a lot of hard work into this app and it’s very easy to use don’t understand why there are so many negative reviews they don’t deserve it

Looking for new app. Latest update slowed scanning results down so much it isnt fun anymore, esp if you have many tickets. Looks likethey are abusing access & collecting more personal info than before. The app used to make lotto fun, now it makes me angry. I guess you get more from stealing personal info than what I spend (or spent) on ticket purchases. PS. Also annoying was not being able to modify Favorites. You have to recreate the whole ticket just to change number of advanced draws.

App is useless. I can get the winning numbers anywhere. The barcode scanner to check your tickets is trash and doesn’t work most of the time. Also creating digital play slips is nothing but a complete waste of time. Literally there is not a single retailer that can scan your digital play slip and print your ticket. They always tell me to fill out a paper slip, which you couldn’t pay me to do. When you’re playing 20+ combinations I am not filling out any paper slips! I don’t understand why it’s even a feature. Maybe make sure that the retailers are capable of scanning digital play slips first before making it part of the app. Anyway, the more I use this app the more and more I realize how useless and worthless it is. Just a big waste of time that’s only going to make you frustrated. 👎👎👎👎👎👎

I am planning on moving from Texas to Florida. One addition on the Texas lottery app that would be nice on the Florida lottery app is the option to play the lottery. I don’t have to go to the gas station to pick up lotto tickets. It’s all through the app. Hopefully this will be added before I get to Florida. I am looking forward to moving back to my home state.

This app doesn’t work at the moment. When it was useable it’s good for checking tickets on the go. However, like I said, it hasn’t worked in weeks and just says “there was an error” and asks me to refresh. I did refresh, multiple times over multiple weeks and it still doesn’t work. So it’s trash. Fire the nerds who developed this app because it’s one of the more rudimentary apps ever with nothing very complex about it. Yet it doesn’t work. What a bunch of worthless idiots that developed it

I have used this app for many years- at least since you could scan tickets. The past few months the scanner has had tons of issues and many error codes over and over again. I very rarely had issues before this. Please fix the scanner for checking tickets and for scanning tickets to enter promotions. This app is making it nearly impossible to use as its functionality is horrible.

This app is very frustrating to work with . The check my ticket never works and takes forever to load . I don’t understand that if the app is undergoing a maintenance everyday by 12 and back on at 6. And these issues have never been worked on . This has been happening for months and is seeming to get worse .. FLORIDA LOTERY , please fix this .. you make billions of dollars off people that purchase lottery tickets / scratch offs .

The app worked better before the last 3 FOUCED update. The app just sets there spinning or you can’t scan a scratch off ticket. And when you scan one, 95% of the time it times out or DOESN’T read the ticket!!! You’ve average 1.3 billion donated to schools each year in your 35 years of being in Florida. I would think you cover that that in one month. Quit being so cheap and fix the app or get hire the experienced programmers that can.

It would be nice to be able to see all the odds of each ticket, what the odds of each prize of each ticket is and how many of the $1,000, $5,000, $10,000, $50,000, $100,000, $1,000,000, etc are available for each ticket type. Would also like to see the second chance drawings. Why is there so much secrecy on these and why does it take so long to announce the winners. We would like some transparency.

I tried to scan my fantasy five tickets and it’s prompting me to go to the retailer to check the tickets. When trying to scan, Powerball, mega, etc. When I scan the barcode, there is an eight second wait before it gives me a result. I have an iPhone 15 Pro and the camera has trouble auto focusing on the barcodes. I’ve tried deleting and reinstalling the app, and altering my iPhone camera settings, neither has fixed the lagging, or camera issue.

I’ve never used an app from such a large and reputable company that has such terrible performance. The Florida lottery should be embarrassed with how slow laggy buggy and glitchy this app is. There are maybe half a dozen features or supported pages and the app can barely function. They should consider hiring an entire new team to rehab this experience using the millions of dollars that they make off the games.

I like being able to scan my tickets and check lotto statuses however, this app constantly crashes, freezes, and 4/5 times that I use the barcode scanner, I get an error message! Errors range from being unable to read the barcode, to not being able to launch the barcode reader. The idea of this app is great, execution needs some work.

It is overall a great app! I love that a list of all the scratch-offs are available with the breakdowns of the winnings. However it can be very glitchy. It will either take (what seems like) forever to load, or boot me out of the app entirely. Then the scanning ticket part only works about 5% of the time.

Tickets don’t scan a lot of the time, either because the thermal printer that printed the ticket line was faded or there is a skip on the barcode and you are forced to go to a lotto location to physically scan your ticket. Why not just create an option where you can manually enter the numbers like in the store??? Scan/Manual entry… it would help ALOT!

I uninstalled the app and reinstalled it because it’s not talking my log in information. The promotions feature is not working correctly. I know it’s not my phone because my mom has two phones and they are both doing the exact same thing.

It is nice to scan your tickets, problem is it always says “error try at another time”. There have been plenty of times I know I have won a free ticket or a small amount of money and it still gives an error message. Also why can’t they get with the 21st Century and let us play online like many other states?

Still no Odds given per possible dollarWin Amount for the Scratchers. You provide this on the Full Website why not on the App? Not fully transparent so players can realize odds of big win are much better on some Scratchers than on others. Overall odds that are provided for entire ticket mean nothing.

A couple of issues with the app. For the last several days I have not been able to scan the tickets for the latest promotion.(fantasy 5 and Holiday Winnings) tickets. Also the bonus word that is on the latest release and also printed on the Power Ball tickets does not work. App issues????

I mean this app constantly crashes, when i scan my tickets. The app acts like a toddler, constantly falling down, every time i scan a ticket. It should take like 2 seconds to scan, and return the results. But like a toddler, the app just cant even. Please fix it. It cannot be that difficult a task to accomplish. Also maybe make the scanner a bit more literate. Every 3rd time i try to use it, like a toddler, it apparently forgets how to read barcodes.

I normally never have any problems with this app. But for the past few days it takes a long time to load and then I get to a white screen where you can log in , check my tickets, promotions etc… From that screen, no matter what your trying to select it doesn’t work at all.

It would be nice if this app had the winner sound when scanning winning tickets. Also, the camera delay after scanning a ticket takes forever to announce if you’ve won or lost. It needs work. I second-guess using the scanner on this app and still go to the store to verify if it works.

Most of the time the winning numbers won’t load. The ticket scanning feature is amazing when it works but the camera is so touchy it tries to read the barcode too soon and fails because it’s not the complete barcode. Even then, when I’m careful to get a proper scan it fails most of the time. These two issues mean the app is worthless compared to just going to the website.

While, mostly the app works fine; however, tickets that have advance play on them, it will only say “unable to verify ticket, please take to retailer...”. It does also say the same when there are multiple sets of numbers on a single ticket. Hopefully they can resolve these issues soon.

I liked the app, especially the ability to check my tickets right on my phone. It was working well. But, not anymore. I can’t get it to load most of the time. When it does load, none of the buttons work, and I can’t get any information about the drawings. I’m not sure if this coincided with the latest iOS update or with an app update, but something is very broken.

The previous version was slow, but the new one works great! Good job fixing that. The only issue now is on iPhone pro models the camera does not focus so the barcodes cannot be scanned. This is the main feature I use it for. Please fix!

The ticket scanner used to work fast. Now it might scan your ticket and might not. If it does the results take a long time to come up or it gives an error message. Don’t get why the ticket scanner is so slow now. Needs to be fixed. Really the only reason I have the app.

This app was amazing two weeks ago… Worked perfectly. Ever since the new phone update happened, their app has not worked once. I tried updating it still doesn’t work… Please fix this ASAP boys and girls. Thanks

Fortunately it has been working for me the last couple times after having major issues prior. Hopefully it’ll keep working. I’m mostly scanning scratch offs.

Hi Florida Lottery, the APP feature to check your ticket by scanning barcode is frequently not functioning. Is there a bug? A fix? If the feature should be working and does not, maybe it should be removed or redesigned. I hope there’s a customer friendly solution soon.

I can never scan my scratch off bar codes, I have a brand new phone so my camera isn’t the problem, whenever I get closer, it won’t focus on the barcode so I have to go back out and it still won’t scan. I’m tired of having to go back to the store to scan it

I only gave 2 stars due to your app not scanning tickets. It worked better before y’all messed with the website, which also stinks now. Please fix the glitches in your app. People use it more than the website. Also. How are we supposed to enter for 2nd chances when it doesn’t even let us enter the ticket manually.

The app used to be fine. No problem at all. THENNNNNNN….. I don’t even know what happened but it started saying “Something went wrong” and “Refresh” so then I do the refresh and it’s an endless cycle bc it don’t work so I’ll either have to restart my phone or uninstall and reinstall the app. It’s stupid. Can you PLEASE fix this ASAP. Will give higher star rating when fixed.

Terrific concept; scan your tickets from the comfort of your own home and jump up and down for joy or not. The only drawback is the app seems to work on occasion. On any given Sunday, let’s say it may scan one ticket and then the next four tickets, it says, unable to whatever take it to your retailer. Obviously, there’s still quite a few kinks that need to be worked out of this app.

I have been using this App for over a year and now all of a sudden it no longer working to scan tickets to scanning for promotions. I contact the 1800 number and the only thing he said was try and delete the cache from the app. Well I did it and the app still does not work. When the did an update and new link (website) it was not included in the app. Bad business FLa Lottery Officials and App developer

I agree with everyone else who says hire a new app developer, because the current one is FAILING hard. All I want to do is scan the barcode to see if I have a winning ticket, and the app can’t even function to do that. The home page doesn’t even load without timing out and a showing an error box. Really pitiful, honestly. This app could be so good, but someone needs to dedicate more budget to it. Yikes. Good luck, FL Lotto……

I recently found this Florida lottery app One of the best app you get everything lotto scratch off and more And the best part is you can scan your ticket on your phone and see if you win or not well Organize and easy to

It’s a super useful app if it actually works. Before I could scan the tickets and scratch offs, for the past month or so it’s been every other one, then more would say “error” than scan. Now none of them are scanning. But the app has a lot of useful features and extras, once you figure out how to use all of them.

You’d think they’d have the budget to upgrade their servers so more people can use the app at once but no. Whenever a big winner is picked, the app basically doesn’t function for the whole day. Can’t scan tickets or load the different screens. Disappointing.

It’s a simple task to be able to check one’s lottery numbers. Unfortunately this app is glitchy, crashes too often, doesn’t load sometimes, freezes unpredictably , or offers a crummy latency for tasks that should be seemingly simple. Lousy app, but I’m sure some flunky in Tallahassee is telling everyone it’s a job well done 🙄.