Our company switch from vin solutions to to this app . I aged 10 years older in few months . 1. On cell phone this app is horrible 2. You need to go on laptop for everything but still not even remotely close to vin . 3. The app is so confused that even developers don’t know what to do with it . 4. Not user friendly at all . 5. To get one information you need to go on 4 different screen . 6. It supposed to save time not consume your brain and time . 7. Email never go through you better right on paper and hand over personally to that person vs sending email . Good luck 8. If you open app on phone and want to access in 10 min or later . It doesn’t refresh so you need to close and then open again . Long story short —- I can’t write so many things but I make your life easy if you don’t like someone and wants him to suffer then suggest this app to that person .
Our company switched from Vin to Focus. This is one of the worst formatted apps to date. Things are scattered, your main page tasks never actually ‘go away’ and it doesn’t show progress with the customer on home page so you are unsure who you have already followed up on it. Over the day it gradually will cause you to waste more and more time since you manually have to check who in your last 45 days you already contacted on home page.
Think about the worst user experience you’ve ever had with an app. This app is worse. Absolutely anything you want to do is difficult, impossible, extremely convoluted, or hidden behind 3 other screens. If you’ve ever smashed your hand in a car door, using this app feels significantly worse than that. I would rather jump into a wood chipper than use this app again. Good luck keeping track of anything. This app makes me consider a new career.
It’s terrible. Hard to use. Have to open multiple screens to get anything done. If you look at notes you have to open each note which takes to much time. Do yourself a favor and just hope your dealership uses vin solutions or another system. Did Reynolds and Reynolds even ask salespeople what they want.
This app has allowed me to help my newer salesmen get up to speed on exactly what I want done in the sales cycle. They can also complete all their tasks from their phone and create a deal from their phone which has greatly improved our follow up and average deal time.
Horrible horrible horrendous ! Computer use is terrible. Can’t open another screen to aid in information transfer without it closing the original open screen. App description is not applicable to focus. Hurts the sales process lengthening it and making difficult.
This application is useless. Impossible to log clients by scanning drivers license, no normal form to print, can’t call customer from application. Instead of saving time and optimizing selling process this application is making you to lose time. I have filling that creators never tried to work an up especially on busy days. Whoever paid them just waisted the money. Compere to VinSolution or even e-leads just horrible.
I can’t seem to even login, “unexpected error” is the constant message I get with the CORRECT login information. So a 1 star rating until I can actually log in.
App always crashes, DL and customer info will not push over to ReyRey! Unable to get processed in place. Dealer may cancel digi from our dealership completely.
Searches for branch and that’s it. Won’t sign in. There is no troubleshooting, or any kind of help to resolve the issue. Just a response about licensing
i can’t think of one thing that’s good about focus. it’s like the developers were told about vinsolutions in a foreign language they had an elementary understanding of
Doesn't work at all on my i6s. I can sign in, and I get "Searching For Branch" and that's it. For the entire duration I leave the app open. Does nothing.
FOCUS is a CRM solution from Reynolds and Reynolds. The mobile app for FOCUS was created specifically for salespeople. With dealer-defined, forced-march sales steps built into the tool, it allows salespeople to better manage the sales process as it happens. Bringing mobility to the showroom, FOCUS gives salespeople instant access to the information they need at all points of the sale so customers move through the sales process faster and ultimately have a better experience at your dealership. With the FOCUS mobile app, your salespeople can: - Perform follow up activities in a format optimized for mobile phones via My Desk. - Follow dealer-defined, forced-march sales steps as they move through the Sales Cycle. - Easily track and see their goals via My Goals. - Select customized test drive routes based on the vehicle selected. - Access and change customer profiles as needed. - Receive reminder alerts for upcoming appointments and tasks. - Send alerts to management when assistance is needed during a sale.
