Name: Fresh KDS | #1 Kitchen Display
Rating: 5 (3 reviews)

User Reviews for Fresh KDS | #1 Kitchen Display

5 out of 5

3 Ratings

3 months ago, user987234

Customer support

I LOVE my KDS! However KDS had an update and my tablets were not connecting all of a sudden over a busy lunch hour. I quickly found text support in the app and shot them a text. I got a quick response from a knowledgable and friendly tech who walked my through several steps to get back up and running in a very short time! Step by step instructions that even a non-techy could understand! I highly recommend KDS to anyone running a kitchen!

1 year ago, britt britt rae

Great when it works but works 50% of the time if that

Was recommended this from previous owners, decided to stick with it. Started great then orders started not to show up, or pop back up after hours later. I’d restart my whole system, make sure update version/ if there was any updates from bugs and contact them. Good customer service until I was told I needed a higher subscription then I needed, I figured out later I didn’t need it. I was told they are working on the problems and each week it be the same thing but during my busy season I didn’t have the time to try a new system. I talked to them saying I am over this and I’d like to cancel and refund for the last couple months and they said wait until I close (I am seasonal) and when I contacted them they said since I paid annually I couldn’t. So I paid for something that half worked and they tone changed in customer service, not will to help but would give me a credit for a different subscription. Why would I use that when the system didn’t work and I wasn’t happy with it. Not impressed or happy, do not recommend.

6 months ago, Fiddlehead Fern Cafe

Great product and support

We are a high volume cafe and restaurant and have relied on Fresh KDS for several years. We have multiple SquarePOS registers & terminals and two KDS printer screens and they work great together. When we’ve had technical issues in the past, the Fresh KDS team has quickly identified a solution and walked us through it professionally and promptly.

5 months ago, Lbalth

Great app!

I’m a small business owner and just started using fresh KDS. It’s worked well with Square. When I did have problems I reached out to their help line and they were quick to respond! They helped resolve my issues quickly and with patience.

11 months ago, Jwgerber

Dishonest Pricing; Intermittently Fails

I want to love fresh KDS as we rely on it heavily for our business. Unfortunately, the service goes down relatively frequently which can cause major problems Also, they recently charged me more than $100 to reflect a recent price raise. This was done four months into my annual subscription. Price raises are fine, but you can’t charge them until the renewal date. To their credit, they refunded the charges, but I highly doubt they refunded everyone else.

6 months ago, Holy tacos 22

Amazing customer service!!!

I am computer illiterate and Miss Aubrey was so patient with me and helped me until we got everything connected and ready to go! I think I’m going to love this app as much as I loved her attitude!! Thank you so much!

1 year ago, omar543

It Just Works

I have had Fresh KDS since it started. It has come along way. It is stable and works well. No compliants. I use Square and it connects and works.

2 years ago, Michael.Cavopol

Best KDS available

So easy to use I didn't have to train my staff. Does way more than I expected. Super easy to set up and you can talk to a human if you need help!!!

2 years ago, Alexander Saenko

I really enjoy the latest updates

It became much easier to use the app recently

7 months ago, Elevate Church

Elevate church

Grateful for the support every time I call. Easy to fix any issues. The tech today was great help!1

1 year ago, chrisincolor

Creme De La Creme

This is hands down the best KDS on the market. The texting feature is AWESOME and works so well. Can't reccomend it enough!

4 years ago, Ethan U 231

The app has come along big time

in case you’re reading old reviews of the app they’ve made some awesome changes recently and the reliability has come a long way. They’re adding features like being able to bump tickets to a expo person which is a huge help to managing large order volumes, there’s more customization etc. they’ve obviously taken a ton of user feedback and kept building. bravo

5 years ago, eggslinger00

Headaches

(Was) Great until there was a problem. In the middle of a rush when you need assistance, there is no immediate customer service. Send an email and get a response the next day or so. Catastrophic to my kitchen and staff scrambling to figure out orders that were lost. And, when this thing isn’t communicating with the register there is no warning until a customer comes looking for their order. Horrible. In addition KDS did an “ update” which discontinued the old bold font. Now its difficult to read the screen, we’ve made multiple mistakes as a result. Oh and this update, doubled their monthly subscription price. Just poor business practices all the way around. Currently seeking another system ASAP

3 years ago, basharalkaissii

Good when it works

This is what you need to know, 1- amazing when it works 2- back end design, settings, speed it’s horrible, makes you feel like one of those cheap apps, for me that doesn’t effect me very much as I care about functionality 3- customer support is horrible, when you need them in the middle of a rush and your system is down they respond two days later ! 4- a lot of improvements needed and every software listens to customers and update, they don’t, simple things like save password that every single software on earth has it, they don’t and whenever you’re trying to fix their daily issue by logging outa d logging it then you have to manually enter your password. When you have a big rush and trying to reset 3 iPads it’s a lot, also this means your have to give all your employees those passwords . 5-screen communication disconnects out of no where and for no reason so expect this happens almost every other day. 6- contact customer support for non urgent stuff and they will do nothing about it. One star for its amazing use when it’s working

4 years ago, kryse27

Great support

We have used Fresh KDS for over a year and any time we’ve had any questions or needed tech support, I received support almost immediately. We love Fresh KDS and have been very satisfied with it.

4 years ago, Javadive

Zero support

I used this app with square before COVID, and it worked. After COVID I went to reactivate it and by mistake I activated two step verification. They are using odd one with google, not text. So I could not sign in. Three weeks later this issue is not resolved, numerous email, and chat. I had the email of the developer, so I contact him as well. He said support will resolved it instantly, another week pass, and nothing happen. They clearly don’t need the money. When support did not help I checked and Square now have quit few other KDS options. Going to sign with bumpkds much better value 6 display for $20 vs $40

5 years ago, methnat

Good for a bit, terrible after update

I see they removed my previous review of the 3 stars I gave so now they lose a star. In the beginning it worked great, until it didn’t. The app crashed every 30 mins and I sent an email and they said it was overloaded. Probably lost about 15+ tickets. Given, this app is the only thing on my WiFi. We don’t connect to the WiFi nor do our employees. I gave the benefit of the doubt and thought, maybe we are just super busy and bad WiFi. I upgraded my WiFi, and then the next day on a slower Sunday evening, app is still crashing with tickets being missing. How troubling when you aren’t even busy and food is getting out in 30 mins or more. I was embarrassed as a business owner trying to explain the system crashed AGAIN. Customers even notice how often it crashes. If the app didn’t crash so bad, everyone would love it.

3 years ago, coofytime

New update is subpar

10 second lag when checking off completed tickets, which then catches up and checks off incompleted tickets. The new recall screen is garbage. Before you could see the actual order when you press recall. Now you only see the initials of items that were ordered. You then have to click again to see the details you actually want to see. Come on guys….

3 years ago, rock14051

It works

On a strong network works great

2 years ago, AlexxxxZhu

Horrible customer service

Just in case sth crashes get yourself another KDS handy to transition right away, otherwise you will be stuck with your kitchen displays without a system in place.

5 years ago, jhoerr

Major flaw

Everything works great, except the app crashes every time I try to open the settings. Can’t tweak settings or view reports or anything like that until this bug is fixed.

5 years ago, Manny479

Keep crashing and hanging

This new version is keep on crashing.

4 years ago, Rigged site

The worst customer service ever

I paid for a subscription $35 could not get the app to work reaching out to customer service is very slow. I don’t see my restaurants using this app it’s not working

5 years ago, xFruitivex

So many issues with horrible customer service

Having serious connection issue. Customer service will not help whatsoever

4 years ago, drsodam

Customer Support?

We depend on this app to run our business but it constantly crashes and it is impossible to get support.

3 years ago, Jr112456

Needs help

Really good when it works

Description

Manage your restaurant's customer orders efficiently with Fresh KDS — the #1 tablet-based Kitchen Display System (KDS) trusted by the best in hospitality. JOIN THOUSANDS OF RESTAURANT KITCHENS USING FRESH KDS TO: • Eliminate errors and reduce waste by digitizing their restaurant’s kitchen / • Prepare food & beverage orders accurately & in the correct order / • Enhance communication between front & back of house / • Analyze detailed kitchen performance analytics / • Display orders on up to 10 digital screens / • Improve kitchen efficiency / • Minimize mistakes / • Decrease costs / ▶ DIGITIZE YOUR KITCHEN TO ELIMINATE ERRORS ◀ With Fresh KDS, all of your menu items, modifiers, and order types are shown on one screen so your kitchen can get orders out, accurately. No more errors caused by handwritten paper tickets, frustrated staff or guests, and lost money. ▶ IMPROVE GUEST EXPERIENCE ◀ Send orders to specific screens, print labels, hold or prioritize tickets and even send your guests custom SMS text messages - all from within the Fresh KDS app. ▶ DECREASE COSTS AT EVERY LOCATION ◀ Fresh KDS enables restaurant operators to optimize their kitchen production, facilitate in-store and e-commerce hand-offs, and introduce communication to all areas of the restaurant. ▶ GET DETAILED ANALYTICS WITH ACTIONABLE RESULTS ◀ Create operational reports to help your restaurant improve its efficiency. You can see information like the time it takes to prepare specific dishes and whether performance suffers on certain days or other time periods. ▶ EFFORTLESSLY INTEGRATE WITH A POS ◀ Fresh KDS integrates with some of the best point-of-sale systems in the industry. Set up your Fresh KDS tablet as a printer in your POS or directly from the cloud via the internet with Square, Clover, and more. Or connect your Fresh KDS tablet to the internet to get orders with Crowd Engage, Invu, and plenty of others. ▶ EXTEND KDS FUNCTIONALITY ◀ Connect to any other system with multiple ways to get your data in or out or extend the system's functionality to meet your operational requirements. The only limitation is your imagination. [ API ] Access the Fresh KDS API to build a cloud-based integration and send orders to Fresh KDS from any other open system. [ SDK ] Build a network integration and send orders to Fresh KDS from a device on the local network. [ WEBHOOKS ] Automate the information you send to another system based on a specific action - such as clearing orders from the screen. ▶ HOW FRESH KDS WORKS ◀ Fresh KDS provides a single source of information for everyone to access real-time updates on what needs to be prepared, allowing cooks and other staff to see what orders need to be filled. 1. Open the app on your iPad and wirelessly connect to your POS. 2. Orders appear on the screen as the sale is completed. 3. Orders change color from green to red based on time. 4. Simply tap an order, and *poof* it’s gone. ▶ AFFORDABLE PRICING PLANS ◀ The flexible, easy-to-use platform is exactly what you need to grow your restaurant, bar, cafe, kiosk, or food truck, with premium plans starting at just USD $19/mo. ▶ GET STARTED IN 5 MINUTES ◀ You can begin using Fresh KDS with our risk-free trial. There are no installation costs. It takes less than 5 minutes to get started by completing these simple steps: [ INSTALL APP ] Fresh KDS has you covered! [ SIGN UP ] Create a Fresh account in a few easy steps. It's free to try - any restaurant, any size. Cancel anytime. [ CONNECT POS ] Follow a few easy setup steps, and start seeing orders! ------------ Download Fresh KDS to upgrade your restaurant’s kitchen today. Questions or feedback? Get responsive support at https://www.fresh.technology/support.