If you’re Face ID doesn’t prompt, I figured out the solution: Reset Location and Privacy: Settings | General | Reset | Reset Location and Privacy. Open app, the Face ID icon will NOW be there (it was never there before). Type username/password | Login. The app will NOW prompt to use FaceID. When you renter app the second time, the iPhone will also NOW prompt to use FaceID. After that, FaceID will work normally. The issue is with the app. The app unnecessarily requests permission for Face ID (which is why the iPhone asks on the second login) BEFORE it will allow iPhone to prompt for Face ID. If the app never prompts, the iPhone will never prompt nor ever have Face ID as an option in the iPhone settings.
Great app that allows you to take control of your account and request the same transactions available on the website. Developers are very responsive when there is an issue to restore full functionality quickly. Highly recommend using the app to quickly access your information.
App worked perfectly evey time until today. Logged in and it forced an update that is worse than prior version. Used to take you to account landing page but now it's just a plain page with drop down. Nothing drops down upon trying and then it glitches to main account page like before.
I’m not looking for much in a 401(k) app: I want to quickly and easily see my balance and a snapshot of my account. This app delivers that..and looks pretty, too!
12/2020 - Issue seems to be fixed now. It just sits there on the login screen. I have the same issue on the desktop but at least if I click the home button there, it lets me in.
Support tells me it’s my phone than I try on another and it won’t let me select faceid. Says to login than set it up but it never offers. Than after I explain I work in IT and the app has to offer it they tell me it must be because we want you to be more secure and type in your password every time. Joke of a company that’s for sure.
Worst app ever. At least once every 15-20 uses, it won’t accept login info, then it gives you a 404 error message when you ask for a password reset. A financial services company should never have this kind of kindergarten-level performance.
Your app blows! Buggy as all get out, crashes once I try to open it. Says my user name and password is wrong, hit lost password button and sends me a general password email? Try to call and you punks are only available M-F??? Think I’ll take my money somewhere else
This morning I received a message that I was using latest version and link directed me to App Store. Went to App Store, looks like I already had latest version and now it just circles me back to the page that says it looks like I’m not using the latest version. What gives?
I’ve had to delete this app and re-download almost every time I want to look at my account. I get a bland white “loading” screen 90% of the time. Very frustrating.
It seems that this application lacks a user-friendly interface.
So I just started investing money from my work salary and when I got to the home page for the second time I was prompted to update to new version which I had. To no avail I deleted the app and installed it all over again as if new. ow I cant log in and when I try getting help of course no help on the weekends when most people are off. I begin getting feelings of being scammed. So I requested my username and password to get sent to me by using my very personal information social security and date of birth. I got prompted that I would receive my username and password to my email. Never got it. Now I feel scared. I tried this sequence about 4 times. No success. Not getting good vibes from this app at all. Now I have to wait 48 hours to get help.
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