Grasshopper

****Below is my original review. I made it last week sometime and I come into work today (Monday morning) and we have a search bar in both the “recent calls” and the “voicemails” !!! WOW! Just WOW!!! I can’t believe my review made a difference, these developers really care and listen to their consumers!! It was actually fixed LAST FRIDAY and I had just missed the email till this morning!! Thank you Grasshopper Team!!*** We have highly appreciated grasshopper for roughly the past three years. We have 100’s of random phone numbers calling us in a short period of time. The new update (which the layout is pretty, but not as functional) no longer allows you to SEARCH the phone numbers that have been called/called us. We now have to either log online via web browser or reverse search out customer base. If it’s a newer client, we most likely do NOT have their number saved, and we are loosing business by not being able to search the call log function in our grasshopper app!!! If this does not get fixed with an update soon, we will have to take our business elsewhere as it costing us money to not have that search function.

After a very long wait, I was able to get a proper fix for the app. Arturo was great at explaining in detail and really helped. I was able to retrieve my “lost” messages and the freezing is no longer a problem. I believe if a company is able to correct the situation they deserve a good review based on the success of repairing the problem. Update to the update: still same problems, after a few weeks of no support, no fixes, nothing working…we are testing Ooma office to switch from grasshopper to Ooma, so far it has way more to offer, like call recording. Update: still freezing, have to manually load each contact back in. It takes at least 20-30 seconds to load, 20-30 to text, make a call and even longer of a wait to access voicemail. This app just is NOT working anymore. Over a week ago the app completely stopped working. All of the customer information is gone. All the employee and sub information is gone. Consistent freezing issues. A couple of times I’ve had to delete the entire app and reload everything all over again, which means I lost all my text messages.

UPDATE Oct 26, 2023: Latest update finally has my phone contacts syncing with previous clients, HOWEVER, what is not fixed is the ability to program the number from Grasshopper in to my system!! This needs to be fixed ASAP!! This is too much trouble to write down the number and add contact to my phone. You guys don’t even give us the ability to copy and paste the phone number. Not cool!!! I am extremely frustrated! This is going on over two weeks now that you have promised a fix to your horrible update. I’m seeing your response to others saying it is fixed and the kinks have been worked out but they have NOT!! STOP LYING TO FOLKS AND FIX THIS ISSUE ! I spent an extremely long amount of time MANUALLY importing thousands of contacts when the first update happened two weeks ago and I am STILL having to manually import each call which gets tricky (and not to mention time consuming) when multiple calls come in back to back. My small business cannot afford to spend this time and energy on something that should be seamless. You were perfect for 5 years for us, but this frustration is having me look at other options. DON’T RESPOND TO ME WITH A LIE THAT IT IS FIXED WHEN IT IS NOT. ACTUALLY FIX IT!!!! If I don’t see an improvement soon, I’ll have no choice but to find another phone platform. My advice to you is to go back to the version we had a month ago. It was flawless and perfect.

This is such a great service I was able to cancel my Comcast telephone service and the expensive chat bot service I had linked to my website so clients could reach me with questions etc (that forwarded to an app in my phone). My only wish is that is had the option to have a pop up on the website. No let a dealbreaker because I am using Wix and installed their chat pop up so messages from the website go there but responses from me go to their email which makes conversations take a long time sometimes so I REALLY wish Grasshoper would give us a website pop up that worked along with this program I would even pay extra for it. For the money though and what it can do it is totally worth it!

This app works good 90% of the time. It does have some functionality issues mainly with the text feature. It tends to butcher your speech to text fairly regularly. It will spell out numbers rather than actually show the number so there’s a bit of editing involved. It constantly subs the word ‘are’ with ‘were’. I’d chalk that up to my own speech inflections however it doesn’t happen in any other app. The other drawback with the chat feature is that one out of every 20 text messages doesn’t go through. It shows that it did but it just doesn’t. I’ve had customers show me their phones and I’ve shown my phone and clearly there’s a break somewhere in the system. The phone feature works fairly well although not so much on hand free devices. I find if I am in my vehicle using Bluetooth or Apple CarPlay I still need to accept calls using the actual phone. That’s not the end of the world but, this is an app that I use while I’m out of the office which means that I’m usually in my vehicle. On a positive note this app and the service that Grasshopper provides has made a substantial positive impact on how I run my business. It saves me time and it saves me energy and I’m grateful for that.

I’ve been using it for my homework agency for the past 5 years. I like the fact I can be in an airplane and still be able to get calls from potential customers. Of course I can’t take calls while we’re in the air, but I can play their voicemails & start working on a plan. I also like the fact that you can use the line on your desktop, cell, & a desk phone. We’re a small business company so every calls count. As a VOIP it does have its own limitations. A feature that would make me very happy with the service was to have all our phones sink. I’d rather not having to re-enter the same contact on each phone. Lastly, it’s the cost of service. Because the app has to run on your phone data therefore you have 1 cell bill through your phone carrier such Verizon, t-mobile, etc & still have to pay another at least $40 monthly for the grasshopper line. Though I like the service & I’m loyal customer, however I can give 5 stars today. But having my business contact sinked would be amazing!

I have been using Grasshopper for almost 2 years now. The notifications are consistently off. I will get a notification that a new text has arrived, but then when I open the app there are not any new texts showing on the list. I am afraid I am losing messages. Also if I respond to a customer, not all the time, but almost half the time, I will get a notification that I have a new message, but it is just my own outgoing message! Also, I am unable to search text messages by typing in a word or phrase or even the phone number that I know was in the original exchange. I am also unable to create an instant automated response via text because they say there is some kind of problem with my federal registration. They keep telling me there is a problem with my federal registration for over three months now, but will not help me solve this problem. I am actively looking for a new business solution but unfortunately, there isn’t much out there in this price range. If they could just modernize and update this app, it would be perfect for us!

****update 2***. This update has fixed the contacts issue. The app seems to be back to a"good" app. Thank you for fixing this!! ** UPDATE**. The update did nothing for us. I still cannot access my contacts like we used to. If I copy and paste from my phone contacts in text, the name pops up like it knows the contact!! Then my past messages are there also!! But if I search it is not there. Just a disaster for our service company. I see the developer commenting on other reviews that say it is fixed but I received nothing on my review. Disappointing for sure.... This app is clunky enough before the update. Now I have no contacts and I can see EVERYONE'S missed calls. This update is horrible. I need the system to work flawlessly so that we can run our business. I don't need to spend 10 minutes trying to search for a contact, copy and paste the phone number, just to continue working. We will find another service if this continues.

I’ve been using grasshopper to run my flooring business for 3+ years. I’ve been getting complaints from customers calling in that often their calls get dropped while waiting or it just goes to nothing. And these complaints have been increasing. After finally sitting down to do some research, I looked at my “missed calls”. Over a period of 28 days, there were 59 dropped calls from the “Main Greeting”. Not knowing what this meant, I called grasshopper only to find out that the Main Greeting is the initial welcome message customers hear when they call in. Over 28 days, i missed out on 59 calls! Not able to go back any further, I have to ask, over 3 years, how many of these calls were dropped? How much business did my company miss out on? Let’s conservatively say we missed out on 600 calls per year. That’s 1800 potential customer we never got. If I landed 20% of those leads (which we average 50%), that’s 360 clients over 3 years. Our average ticket is $4,000. That’s over a $1,000,000. Truly Makes me sick thinking about it... transferring out my grasshopper number today to my Verizon account.

Since roughly when iOS 17 released the app has been displaying ALL calls and emails for my entire business, all extensions. Its chaos, and makes it pretty impossible to be useful to me, my calls and voicemails just get buried everyone else’s, and I can’t filter it in any way, and the settings for showing which extensions in the app is not working either no matter what changes I make in it. I can’t find any messed up settings on the browser version either. I’ve called, and after the call dropping 4 times, finally got to talk to a rep who said all would be fixed with app updates. Sadly, this has not been the case, despite following the reps instructions via her follow up email. I’ve submitted feedback through the app, with the requested screenshots, and have not gotten a reply. I depend on this service for my livelihood, I don’t have the ability to allow for weeks of services not functioning as expected. I really hope someone who can help sees this and can find a solve.

We have used Grasshopper and have enjoyed working with them for probably close to 8-9 years, but they have made a couple changes in the last couple updates that have been painful to work through dealing with Contacts. But this last one is unworkable and will cause us to leave grasshopper immediately, in the middle of our busy season. They have now put a cap on how many business contacts you can have. So if you are growing your business, and expect to have a decent amount of contacts choose another app. They are now limiting us to only 2000 contacts. It just came out of nowhere and support told us that it was posted on their website and that was their notification. I have 6500 contacts and now our clients names are not showing up. It is unworkable. I am truly saddened by this, but we will have to leave. But anyone wanting to download this app should definitely be aware of this. Choosing a phone system is such a big decision.

I have been using this app for five years and like that it’s a cost-effective way of connecting my business line to my personal phone. The call routing features, audio playback on hold or routing features and the soft phone app for windows are top-tier features compared to other companies like open phone and 8 x 8 that lack many of these granular controls. That said there’s a couple of features that I thought would be fundamental, and in all these years still don’t exist. 1. There is no multifactor authentication to sign into the Web app or the Phone app so if somebody gets your password, they get all of your text messages as well including anything that was confidential. When I called tech-support to ask them about this, they didn’t even seem to know what multifactor authentication was. 2. MMS support does not exist, at least not on my iPhone and I have a 13 Pro. It didn’t work on my 11 Pro Max although it seems to be touted in their images in the App Store as a feature, it’s never worked for me. Each one of these issues took a full star away as these are major core features that should have been included from launch in my opinion! Lastly I would like as a feature request for Grasshopper to become HIPAA compliant.

So I’ve been using this app for 9 months and I find it to be a really frustrating app to use, often times it will just not even do the most basic functions, i.e. when someone texts and you reply , often times the reply text doesn’t get to its destination, I’ve lost plenty of customers because of that... so for what I pay grasshopper to do anyone can get for free by just using your everyday phone, however, I choose to use the grasshopper app for my business so that I don’t expose my personal information to the world but grasshopper is not the app I would recommend to anyone after 9 months of use and the worst part of it is that I am stock, because I have all my business contacts on this app and I have no idea how to port them over to another platform which will work and not frustrate me every other phone call or text... I called customer service many times and it’s always the same crap, logout and log back in, or delete the app and reinstall, or reboot your device, seriously? This are fixed my dead gram-mother use to use, it is shameful how bad this app is, I really wish I had something nice to say but I cannot find anything good to say when the technology is so behind, all I want to do is text and call, and this app cannot even do that with out all kind of issues... Save your self a lot of aggravation and stay away from this grasshopper app, just use your regular phone...

My husband and I own/operate a small HVAC company— he does the work, I do the administrative tasks. Utilizing Grasshopper with our mobile phones not only saves us thousands in the overhead it would cost for a full voice system, but also gives our company the professionalism we strive for in all our processes, as well as the comparable accessibility one would get from a larger company. Our existing and potential clients can contact us, leaving messages— if we are on a jobsite, hear our hours and we can return the calls when we are available. I love the customizable features and it fits our small business budget. It’s a game-changer for the entrepreneur and we are glad it’s available to us.

Horrid service. I need of a business number I used grasshopper on the trial service. During the trial the text did not work as promised. They did fix it after spending time on the phone with tech support. It was just okay. Two days before trial ended it stopped w working completely and the few conversations with customers were lost. I spent another hour on phone to reach tech support - it took twice as long because call was dropped the first time. They ended up telling me there was nothing they could do even if I wanted to sign up and subscribe. I would never want such an unreliable and unprofessional company to handle my business interactions. What if I was in the middle of securing a large account?? And every conversation was gone. Horrid to think it could happen. I’m going with another company. I’ve used other in the past for several years without issues. Grasshopper can’t even go a day without an issue.

Update 11/14- the response does not address my issue where all calls/voicemails disappear after what seems to be a week and now texts are not coming through. I do not know what the update was but very disappointed/am unable to use the app for it’s intended use. Response: the update has removed all my calls. No calls show under calls or voicemails when previously I could access/see all prior past calls. Now it shows as ‘you have no calls’ which it’s terrible for keeping track of client calls. Unfortunately poor update that again reduces the functionality of the app as a phone service. If things do not change will 100% cancel The most recent update has removed missed calls/calls made/old voicemails from the app and it heavily reduces the functionality of the app. Am disappointed to see basic/key features gone.

Overall it’s a good app and has been ok to use but there are two things that really get in the way of it being a great app. 1) if you add a number and make a contact, the name does not show up in the chat threads. It stays as the number. This is frustrating especially when you have multiple chats going on and have to keep tabs on who you are talking to. In a business scenario, it can create awkward situations. Please fix this issue so that we can see the name of the contact instead of the number. #2) minor: often times the app takes a minute or two to upload the new text message. It requires frequent updating until the message finally appears in the chat thread. This got a little better with the recent update but still slow. If this would be fixed, I would give this app 5 stars.

It takes calls well. I like the distinctive ring tone and that voicemail is separate from my own cell phone’s voicemail. Making calls is nice so I don’t have to give out my own number. But that is WHEN that feature actually works. It is not reliable in my opinion. About 40% of the time, when I attempt to make a call, I get horrible feedback and white noise and cannot hear a ring tone. Once the other person answers, I cannot hear them over the distortion. Another VERY annoying issue is if someone texts the primary number, EVERY PERSON (extension) in your company who has the app loaded WILL hear a text alert and see that text in a banner alert. Only Ext 1 is supposed to receive audio and banner alerts to texts to the primary number. What is Grasshopper’s response to repeated complaints about the problem? COMPLETE SILENCE!! They refuse to acknowledge a problem that has existed since an upgrade 8 months ago.

I’ve been using Grasshopper for about 4 or 5 years now and I love the service. It’s great having one phone number for multiple businesses. It’s also great having to phone numbers (biz & personal) and only be phone. My only issue with Grasshopper is cleanup. It would be great if the app had a Select All and a Delete button for app cleanup. For on going projects you may have to keep messages around for continuity but when the project is over it would be great to be able to select all or when I select a group of text or VM’s to be able to delete them all versus having to delete them one at a time. If it wasn’t for this small issue I would certainly have given them 5 Stars. Overall totally 💯 %happy with the product and my service. Definitely would recommend!

As a corporation we have trusted the works and magic of Grasshopper to be the easy platform for communication. The tools available to make this app easy to use and the structure to be organized for day to day operations such as extensions, greetings and the ability to add in your own recordings for the extensions is amazing. 100% recommended this. You get to attempt to pick the number you want. The team members answer the calls pretty quickly. So be prepared to enjoy your coffee while on the phone with them. Haha Anyways thanks Grasshopper for making your platform easy to use and reliable. It’s like having a really great employee working for you.

*UPDATE* I literally had to cancel my credit card and request a new one because no matter how many times I attempt to reach out to customer service they always say they are unable to cancel my service and have to wait for them to call me back AT A RANDOM TIME AND IF I MISS THE CALL THEY CLOSE THE TICKET AND CONTINUE CHARGING YOU. Yet someone they got a hold of my new number and have started charging me again. I am seeking legal representation. BUY BEWARE!! *PREVIOUS REVIEW* To cancel this service you have to fill out a form and wait for a customer care specialist to call you at an “undisclosed” time. They will call one time, without warning, and if you miss the call you have to go back to their website and start the process all over again and wait for another call at another “undisclosed” time which could be days. What a joke. I had to call my credit card company to stop making payments to them.

I just found out today (after my customer wasn’t receiving my texts) and after calling customer service - that Grasshopper will only send texts that are shorter than 140 characters. But they don’t tell you this anywhere on the app or website - it’s like a shameful secret. It *looks* like the text has gone through. But in fact, your customer is NOT getting the text. I’ve used this app for about 8 months so far. I can’t say that I’ve been really thrilled with the quality of the phone calls on Grasshopper, but I’ve been too busy to research other options. And I haven’t done much texting with it until now. But this takes the cake – 140 characters, and they’re hiding it! They won’t even put in error message to let you know you written too much. You’re just left in the dark, and your customer thinks you’re ignoring them. Awesome. Do not waste your time or your money here.

I love the grasshopper service and the app has been great until the recent overhaul and new UI. Several things are badly broken. When I go to call out from the app there is a delay from when I press “send” until the call relay button pops up at the bottom of the screen. It is very random as to how long it lasts. Sometimes is maybe a second or two up to freezing the app requiring me to restart the app. We also used to have the option to isolate voicemails that we can see by extension. I only want to see my extension but now I see everything! My coworker was on vacation last week and his phone and voicemail were full so it results in the rest of my team having to scroll through everyone’s voicemails to get to their own. It is killing our productivity and wastes so much of our time. If the option exists to change this, I just can’t find it. Please fix this and get it back to where it was. Otherwise I love the look of the interface. I just need it to function!

I tried setting up an account from various different networks, browsers, etc and I am denied every time with an error “something went wrong, please try again.” I called support and spoke to someone named Pablo. After putting me on hold for several minutes he returned to tell me “your account is being rejected. I am not permitted to tell you why. You cannot make an account with us and we will not follow up.” I asked if I did something wrong, because I felt offended to be denied service like this. He said “that’s not necessarily what is happening but I can’t tell you and no one is going to get back to you on this. Stop trying to use grasshopper.” I’ve never been so explicitly denied service by any company, and I wasn’t rude or anything over the phone, just confused. Now I’m kind of upset though. I feel like this experience merits a one star review.

My company needed a call forwarding system and this seemed like the best option. Then we found out that for Alaskans, they require you buy a second line and pay international rates for the service to work. We told them no thank you and that we would like to cancel our service. They told us that we were just past our 20 day cancellation period so we would continue to be billed for the entire 12 months for a service we will not use. That speaks a lot about how they look at costumers and providing costumer service. It also speaks a lot to how much they trust their own services if they have to trick people who are not happy with their service into continuing to pay them money when they can’t deliver. This service may or may not work for you or your company but it is important you know their morals and work ethic is below satisfactory.

I have a small business and I got an 800 number. I put it on my business cards so when I hand them out people can call the 800 number. It goes to voicemail. I can listen to the voicemail then call the customer back. The best part of it is that it’s an 800 number and it adds a level of credibility. I don’t have to answer the phone not knowing that it’s a business call on my personal cell phone. There’s a couple other services out there that do a grasshopper does but they’re really expensive.

My company has been using Grasshopper for many years now. Overall it’s a great service, however, the customer support department never get our system right. There is literally one person there that we work with because she is the only one that doesn’t crash our system. The App itself is terrible. Never works properly. More bugs than I can even recall to list here. The biggest problems I have are audio problems while using a Bluetooth headset, app crashing, app not loading past calls/texts/voicemails without killing app and reopening, call connection and dropping problems with WiFi calling, and on and on. Grasshopper has served our company well but if this app doesn’t get resolved this quarter we will likely switch to a competitor with a more reliable system.

I am giving a 1 start review because in order to have the caller ID of your customers showing when they call you have to have them save on your personal phone and not on the app itself. Which if you are a soloprenur is not a big deal but if you have employees you have to have all your employees save your contacts on their personal phone. And of course if you fire someone they take all your contacts. More over, I called GH and the representative said I am not the only one complaining about this (of course) and then when I asked if they (Go To) use GH to manage their customers they told me they don’t, which really made me think what kind of company doesn’t consume their own products. Hope they fix this because other than that the software works well.

I was excited to use this because it’s everything that I needed, I manage two different business and I can use two different numbers on my phone instead of buying two phones. I chose the partner plan and it came out to $60 a month. I used a local numbers, posted my numbers on all my platforms, come to find out I missed many calls and text messages. Tried to call out and I couldn’t. I didn’t understand why I wasn’t able to call out. Come to find out.... Because I don’t live in the “U.S.” meaning between California and New York I have to pay a $500 “international” deposit. I was told “if you live in the U.S. you don’t have to pay a $500 for international.” Ugh, hello August 21, 1959 Hawai’i became part of the United States of America. Don’t get me wrong, if she had worded everything differently then I would’ve understood. Unfortunately her delivery was wrong by saying “only in the U.S. we offer...” we use the term “mainland” for those living between Cali-New York. I didn’t bother to look up international rates because I didn’t consider Hawaii international and now I know when I look for another company to ask, “is Hawaii considered international? And how much extra do I have to pay?”

This works well for getting a quick phone # to text and call from, but the system itself doesn’t work well and the outsourced customer service makes errors on my account literally every time I call for assistance. There’s a setting which shows what phone the # should ring to first, I have multiple staff, and it doesn’t ring in the order I program it to. Also, my staff are set to only receive calls 9-5, and randomly Grasshopper will allow calls to their phones outside of those hours. And when I call with a new phone # and say please connect this to the same voicemail as the other phone #s the rep will say it’s done now, I hang up, and it’s still going to the wrong voicemail.

This app tests my frustration tolerance daily. The concept is great with terrible execution. I have this app through my company at work. It is awful and these glitches have been happening for me for nearly 3 years since I’ve had the app. I cannot scroll through contacts or even missed calls or voicemails to call someone as the second I go to scroll it automatically goes to dial whoever’s name was there. It does not always notify you of voicemails, I’ll get an email about receiving a missed call or voicemail but the app will glitch and show nothing. Half the time there is no dial tone with full service. I tried to reach out to support but I had to provide my company’s login information and I don’t have that so I couldn’t even contact the service desk.

The app takes forever to load all of my recent calls and voicemails which makes it very frustrating when I’m trying to find a number or voicemail quickly. For at least five minutes it says I have no calls, voicemails, text etc. and I have to keep refreshing over and over until it will finally display them. Also at least half of every call that I get if not more does not allow me to access my options such as speakerphone, call holding, mute, ect. which also makes it very difficult when dealing with clients and trying to schedule appointments on the go. I always have to keep a pen and piece of paper in my pocket for when this happens which is extremely inconvenient. I am in the process of trying to get my company to change to a different call service.

I was drawn into this product by the positive reviews on this app. I’ve never been so wrong about a purchase… The first phone number they gave me was not a local number, it was from a town 2 hours away. The second number was local but it came from a pool of robo caller numbers that are already flagged as spam due to past use. That is the kiss of death for a new business trying to get new customers to answer the phone. I opened up a support request with them 2 weeks ago, followed up on that twice with no response. Looks live I’ve been ghosted, and unfortunately, I foolishly took advantage of a promotion and paid for an entire year in advance. All I wanted was a simple business phone number. Don’t make my mistake, avoid this terrible company at all costs.

I’m not sure why my experience is so much worse than everyone else’s on here. I have been using this app on/off for the past year due to intermittent work from home quarantines in my area. Sometimes the app works great, other times it’s a nightmare. When it’s bad, it’s terrible: phone lag, static feedback, dropped calls, weird noise that sounds like someone dialing buttons, can’t use the app while my space heater is on because it makes these issue even worse. I use my cell phone as my home phone with zero connectivity/reception issues. I have excellent wifi that is more than capable of handling the app. It’s an app so I expect a certain level of random glitches here and there. I wish I had as great of an experience as the rest of the reviewers.

I use it for work and almost always works. I make about 20 phone calls a day with the app and sometimes the call button just won’t show up when I dial the number. Besides that everything works pretty well. A professional suggestion is to make a contact list and be able to make contacts linked to numbers. It’s impossible to remember all the people I get texts from. I have to scroll up on text chats until I remember who they are instead of just being able to look at their contact name. Please consider this.

Overall I was happy(ish) with this app, with two main issues: 1. when work calls come in, the number displayed is my own number. This is helpful for notifying me it’s a work call, however, now that I have a steady client base, it’s really frustrating not to now if it’s a current client (with a saved contact) or a new call. 2. The notifications are inconsistent, especially for texts, so I often miss texts for hours or even days, unless I keep opening the text page and refreshing. BUT - and this is totally unacceptable- after the recent update, the app crashes as soon as I open it. This means I cannot access any of my work voicemails or texts, or make outgoing work calls. I cannot run a business like this and will need to find another option. So disappointed.

I just signed up for a year of service with Grasshopper. They took the money out of my account. I also opened my business bank account with that same phone number. It hasn’t even been a week and they cancelled my account. According to the customer service line I didn’t follow some security protocol. Not even sure what he is talking about because he kept telling me he couldn’t tell me what it was. How is that possible?!?! You shut down my account and haven’t said a word to me?!?! The only reason I knew was because I tried to sign into the app. This is a horrible way to do business and now I’m going to take my business else where. I hope others do the same. If I could give this zero stars I would.

If you are a business - please avoid at all costs. They canceled our account without any reason. We have NOT even used a phone number we have purchased however they refer a reason for cancellation to terms and conditions. This is an absolute joke. They didn’t even sent us an email about cancellation until we called and asked why our number is not working. Nothing. AVOID. That’s a response we got from their support: We tried to check the rejection on the reactivation request and it appears that we can't provide service to you. In this case we aren't able to provide the account but we don't have the specific reason, it states that there's a rejection coming from out terms and conditions.

This app is great on my mobile devices and desktops, but when it comes to IPad it doesn’t rotate into landscape mode. If you use the magic keyboard like myself especially for business, it can make things difficulty to answers and make calls. Additionally, the app is a small box in a portrait mode. So, even if you have your IPad in vertical position, the box is small and the resolution is weak. It is not a good quality app for IPads. On the other note, this app can get expensive with the add on features. Be sure you dig into the plans and features you may need to operate your business. Grasshopper isn’t always upfront of the features they have available For Additional Cost! They get you after you sign-up.

Sure - in theory this is a great business solution. However, sending messages & photos often glitches to where you have to close out the app and restart. Also - if you save a contact it doesn’t save in grasshopper for all users. It saves to your personal contacts. Lastly, I wish there was a way to pass the call to the next in line. Often the main contact will be in conversation with someone on the floor and their phone will ring. We have to wait for it ti pass to the next employee for them to be able to answer the call. Definitely could use some trouble shooting.

We’ve been using Grasshopper the past couple of years and never had major issues using the app. However, ever since the update, whenever I copy a phone number from our voicemail messages, it doesn’t copy and the app just shuts down. It’s becoming really irritating. I hope this bug is fixed. ASAP! **Follow up: I’ve adjusted my review being that Grasshopper took care of the problem right away. I would’ve given a five stars if trying to get someone on the phone for assistance wasn’t a challenge. But at the end of the day, problem was solved. Thank you!

A lot of our customers are communicating via text instead of phone calls. Which is fine with us and allows more flexibility in communications on our end. However, what is the deal with not being able to send out pictures via text to our customers?? Definitely annoying and seems like an easy fix... but numerous version updates are rolled out and nothing addressing this problem. Tons of people are making this same complaint and all they get back in reply is, “please tell us more about your issue.” There is nothing more, CAN’T SEND OUT PICTURES TO CUSTOMERS VIA TEXT. Plain and simple. Fix it!

Need a business number ASAP. Downloaded the app. No option to sign up, only to sign in. Went to the website. Picked a phone number. Went through the signup process. At the very end it says “something went wrong.” Spent about an hour going though the sign up process with different numbers, different emails and passwords, anything. Always threw an error at the end. Support told me I need to download an entire different browser just to be able to sign up, or try the paid version, “maybe that’ll work.” I’m not going to download a second browser because Grasshopper won’t let me sign up in the app and won’t let me sign up on Safari. Ridiculous.

We’ve had Grasshopper for almost a year and it started off great unfortunately within the last month, incoming calls sound garbled. I’ve searched the web for answers and have taken all the advice. Nothing has not helped. The other side hears me just find but I cannot hear them while using the app on my phone. Laptop and desktop work just fine though 🤷‍♀️. I tried to chat with the online bot chat and it could not figure out what I was wanting. I’ve looked for a tech service number and cannot find one. I’m uninstalling the app and reinstalling it for the third time. Hope third time is a charm 🥺

Can be a bit glitchy sometimes, but overall it’s worked well for my business needs. Live the instant response text & options to forward calls. Only gripe is every now and then I have issues making outbound calls & the resolution is delete the app and re-install. Not sure if that’s a user issue or app issue. Overall, nice tool to have to keep personal & business calls separate on the same device. Also like that I can make calls from my iPad or laptop.

I basically use this app to receive faxes and texts. Not heavily used. Overall it’s been great at those functions. The last 2 updates have created and not fixed a bug where when you slide left to choose to delete a text, the text won’t delete. The only way to delete is to choose edit from the top, mark the text and hit the trash icon. Please fix the shortcut. It worked since I’ve had the app until 2 updates ago. Thanks

LOVE THIS APP! Does almost everything I need it to! If I could suggest 2 things it would be…. 1. Give us the option to have a small label (Name or extension) for the numbers that I have listed in the call forwarding section. 2. Find a way to schedule call forwarding for a specific number on a 24 hour cycle that changes daily. (Example: I need it to forward to phone #2 on Tuesday and Friday, #3 on Monday, Thursday, and Saturday, and #1 on Sunday and Wednesday. That auto changes at a chosen hour of the day)

I can’t believe they charge money for this product. Incoming calls kick you out of whatever text message thread you’re in. Halfway through typing a small novella? Too bad, it’s gone now! Want to know who you’re texting? Too bad, it shows up as phone number only and you have to constantly check to see whose number it is. And even then, half the time it’s wrong because it likes to display messages on the wrong text thread! You won’t realize it until you send the wrong message to the wrong person and then the app updates and you realize you sent it to someone else! Absolute trash. This app is the bane of my work existence. If I could give it negative stars, I would.

App looks nice and all, but something stops me from using it. Can you please have it save the password so I don't need to enter it every time? I stopped using it for this reason, everytime i open app I have to open Apple Keychain just to retrieve my password then enter it. It's very annoying having to do this everytime. I want to be able to turn on my computer and have app running already without having to go through extra steps. Also, can you add way to delete the messages from the app.

In all fairness, grasshopper is great. However, there is one major issue that needs to be addressed within the app. An administrator should be able to allow as many users as he or she wants to access the text messaging features without having to give them full access or administrative privileges to the account. Now, as written, an administrator has to give users full access to the account so that they can access the text messaging features in their own app account when enabled. Very bad. I wish Grasshopper changes that, otherwise, I might look elsewhere for service.