My company rolled out a new recognition program to us recently. At first my colleagues and I all thought it would be clunky just like the last two ones we had (BI and Achievers) but I’m pleased to say this app is everything those apps aren’t and more! Love how I can easily upload an image to send with an eCard. This app is also reliable and doesn’t seem to crash like many others tend to do.
I really like this app, I think it makes it very easy to recognize my employees quickly and on the go. I have only noticed one issue through the app which is that when I add a person to be copied in on the recognition, for example another manager, the app crashes and I lose all of the recognition information I tried to put in and have to start over. I can never add a person to be copied through the app. Each time I do the Apple crash so I’ve not been able to do this and have learned to forward the email later on if I’m trying to recognize through the app. Unrelated feedback to the app is the items that can be selected as rewards with points. The selection is very limited with gift cards and there does not seem to be a way to request the addition of other items like with other recognition companies and programs
I have had nothing but issues with ordering and delivering. Also suddenly frequently used retail store gift cards have disappeared as well as the e gift card option. It seems the app/catalog is getting worse. Target, Wal-Mart, Sephora e gift cards have been removed from the catalog completely. Thinking about ordering something, think again. I ordered a stationary bike and it took from July to November to actually get the complete order due to the delivery company issues and a defected item. I recently ordered a Sephora e gift card that typically would deliver instantly. This time a day passes by no email received. So I reached out to customer support and was told that e gift cards were delayed 24-48 hours. After that time had passed and some being a week later, still nothing. I requested my order to be cancelled and points refunded. The information received from support has been inconsistent and inaccurate. Bring back the popular catalog options that have disappeared!
I really wish app developers had the common sense to put a Feedback button within the app, like we do - the Fortune 100 company that contracts this third-party vendor. I really do love the app, when it works. The minutes of watching the app spin waiting for task items to load only to be disappointed minutes later with zero progress - grrr. And then comes the close, open, try again. Close, open, try again. Close, open, try again, usually resulting in me abandoning approving rewards in that moment. My time is too valuable to waste on this unnecessarily. Doesn’t matter if I’m on 1T WiFi or 5G cellular. Same result nearly every, single, time. To provide feedback, you must send an email. I’m not interested in conversing. I simply want to inform you of a problem with your app that you can investigate, so I can move on. A few super small tweaks here will make this the gold standard of employee recognition. Too bad the app currently places Bronze…
2 main issues with the app. 1) when approving multiple nominations in a row, the app usually does great, then freezes on the third approval. This is consistent behavior across multiple iOS devices I have tried. Killing the app and restarting allows me to do the next 2 approvals, then again the third freezes. The other issue is more of an enhancement request: when approving, we should have the selectable option to “deliver immediately” here in the app (like is on the website). This saves the user’s manager from having to log into the site after approval to simply click “deliver”
My company rolled out this reward system for the employees every one really didn’t know how really to use it. O boy once they did learn every one was helping each and the best part was how clean employees were leaving their work stations. The best was when you would get rewarded from your friends . Very good quality product and delivery was very fast. Great customer support too. Thank you .
I use this app for my company and previous apps I have used are extremely frustrating and hard to use. As a manager I love how quick this app makes giving recognition. I would give 6 stars if I could!
Great concept, but a lot of users and managers are taking advantage of giving away points for appreciations that aren’t that specific in getting recognition. I think this app should develop something that would detect the managers from approving proud points that give little detail. I.E. “Don Joe is a hard worker, I’m proud he is on our team....” I have this at my work, but everyone besides management and corporate are discouraged to use this because the points have to be approved by managers. Favoritism can come to play when they approve points to their employees.
Nice way to recognize colleagues without having to be logged into the company network. Wish there was a search feature to make it easier to find topics because I have found that several topics are in categories that I wouldn’t think of and I’m only able to find what I’m looking for by searching through every single category. Otherwise I really like the option to upload your own image.
I work for a Large company and we used to use a different rewards program that worked flawlessly. As soon as we switched over to this one there has been nothing but problems from the beginning with “searches and ordering”. I have a new iPhone 8 and should have no issues and you shouldn't have to call every time you want to order something!. Extremely disappointed with this because I earn a lot of points every month but if you can’t order anything then what’s the point of even offering an app......
I generally would give the app 5 stars. I love being able to recognize my staff and peers in real time with my phone. However, the newest update 2.97 does not work. Every time I try to send an e-card everything works great until I press send and the app crashes. 3 times in the last 2 days since updating. Very frustrating, hopefully another update will be released with bug fixes. Until then don’t bother downloading because it is not usable.
So many enhancements over prior releases. Really like how easy this makes it for me to send ecards and nominations when I’m away from my desk. New alerts for approvals and tasks are super helpful too. Would love to see more integration with other recognition programs.
I tried this the other day. Ordering was easy enough. Note there is some unknown problem that I can’t find with $200 in orders. So just call and fix it, right? No phone in the contact us. Feel free to leave an e mail if you wrote the number down. If not? You can’t put it on your e Mail looking for answers and it’s not commented or searchable from your account either. Oh well. Sorry bout that.
Items usually break within 7 days of receiving. Also point redemption is more than the value of the product. You use about 75 dollars in points to get a $50 product that doesn’t last more than a few days. Terrible reward offers, please offer more gift cards at the actual vale of points used. At least we will know a gift card won’t break in a few days
The app is glitchy 1-it shows alert it the app but when I go there it doesn’t show up and won’t clear 2-when you choose to see co-workers it just doesn’t. Even though it asks it just doesn’t go to them. I don’t want see others 3-it isn’t easy to follow your own co-workers. I love the idea of the app but it isn’t performing well.
Can look through all items and send reviews. When it comes to using the points, it will not allow you to save your address. Have a product in the cart, but it always tells me loss connection, unable to save address. Once this matter gets fixed, I think the app would be great
- the categories tagged seem to not capture all possible items. For example, I’m looking for cool ware but found additional items when I don’t filter by “home” - I bookmarked some items as I go, then realized afterwards that I can’t just filtered by bookmarked items! - Items are added / removed based on availability. I wish there’s a “new” category that shows what’s been added recently
The app use to work great now it gives you a drop down menu to determine delivery location this is a problem because when you select countries there are no countries to choose from just a blank menu. Because there is no options in the menus for account other than points and blank county it remains on that selection screen and will not let you access any other functions.
I love using this app. Every time I login to this app and send appreciation to others - I know that it makes them happy - and that in turn makes me happy.
It’s really easy to use and great when you forget to thank somebody until you get home. However, a bid ticket item has not arrived after several weeks (I get it- times are weird), and I have no way to track the order.
After the update I can’t look at the available items because of of a pop up that wants to know where it will be shipping. It makes you choose points but won’t show a country. Please update again.....
I love having the ability to send recognition to my coworkers, but it would be even better if I could easily respond to any recognition received with a comment box
I really loved this app when I first got it and used it often, but now the typing function has failed and I can no longer type a new person’s name to send them an e-card. I can only send ecards to people in my recent list. Frustrated!
The app makes it convenient to navigate Great Work while away from work. Improvements I'd like to see... It would be nice to be able to see/track your order history. It would also be nice to do an awards search using a custom range.
Great for creating morale on the team, but the app functionality could be better. My shipping address won’t save and there is a lag in marking an award as presented.
I’m unable to redeem any points since the update on my iPhone. I like the accessibility on the site but is frustrating not being able to select rewards from the app.
Every time I try to use points, it asks for my shipping address, which I already have saved on my account. When I look at addresses it’s blank, and when I try to add one it doesn’t save. Very frustrating.
It shows a “1” for alerts but when you click on it there’s nothing there. The 1 won’t go away and I know I have a new deposit but no way to see it. It’s also very difficult to find a specific award like a gift card. There is no gift card category.
What a joke! I ordered a MacBook Pro, they shipped me a 4 year old version...
What an absolute joke of a company, I saved my points and ordered a MacBook Pro, they shipped me out a four year old computer..... when I called them they acted like no big deal, it’s still a MacBook Pro. Are you kidding me? They buy out dated stuff and sell it at premium price. Would never recommend this company
I was told that my gift card would be an e gift card which would later be emailed to me (which it never did). I called the numbers listed no one could find my order, stayed at the store waiting to receive an email of my gift card and after an hr passed I realized I was never going to get one.
The only thing that needs to be worked on is that it tells me that I have notifications and when I go to it, it tells me I don’t have any tasks to see.
App will not stop crashing every time I go to submit a recognition. I don’t know if it’s a bug or what but it will let me choose an associate, type out my kudos, then when I submit it crashes. Very frustrating
When I want to place an order for a prize the app asks for my email and phone number but when I fill out that information the app tells me that either on is invalid
This app used to be amazing. Now I put in orders and I never receive my e-cards. The worst part is the customer service. All you can do is email and they never respond. So I guess they just decided to keep my funds!
My only issue is that there are times I would like to recognize Employees but I don’t know their last name. If the department they work in was attached to the employee it would be easier to narrow it down.
The Great Work app from O.C. Tanner makes recognition easy when you are on-the-go. Simply sync the app to your organization's performance program to get started. The app will allow users to give eCards, submit nominations, approve or decline nominations, complete presentations, and order an award among other things. And don’t worry, once the app is synced, all of your unique program configurations are applied ensuring that recognizing from the app is just as seamless and easy as it is online. The secure Great work app makes recognition quick, fun, and best of all, accessible from anywhere. Please note, to use the Great Work app, you must be a participant in your company’s recognition program.
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