I wish I could say I thought my opinion as a customer, a customer who pays $275 a year for this company to have access to my private health information, a company who’s entire premise irks me. But even though in order to do my job, a job I have had extensive clinical and technical training to do, in order to help doctors treat their patients, I have to have this company give me a green check mark so I can go and do my job, so I can go and make sure a woman’s procedure goes well tomorrow, someone’s daughter, someone’s family. But they can’t design an app any better than a seventh grader. Where do they put that $275 I give them every year? Or the $275 my thousands of coworkers give them? It’s clearly not into a mobile app designed and tested to be accurate and easy for thousands of highly trained professionals to use on their mobile phones every day. Its impossible to add an account. It’s impossible to navigate from a downloaded policy back to the previous screen in order to acknowledge said policy. Do your job. Create an app that is actually useful to the thousands of professionals who are your customers, even if it’s never a choice we would make for ourselves.
Shame on facilities who add this cheap excuse of a check-in company
Of the dozen or so times I’ve now tried to log in, this app has worked ONCE. Even after deleting and re-downloading. This app could have been built by some random dude as a side project in his mom’s basement and it would have been good enough to garner at least a 2 star review. Just pathetic. Without question the only way this worthless company survives is by lowballing the entire vendor compliance app industry. My favorite instance was the other day when the gatekeeper at the front of the local surgery center refuses to let me through despite spending 20 minutes downloading and re-downloading, only to say “this can’t be that hard, you and all the other reps need to figure it out”, as if their decision to switch to the cheapest option wasn’t the root cause.
88 reviews as of this writing. All but 1, ONE, gave it a one star. The only one with more stars gave it a 5 and must’ve been a relative or the actual owner. Many comments say they would give zero stars if it was available, including me! I’ve tried multiple times over weeks and the app is blank. I’ve asked customer service, who was incredibly rude, and condescending, and no help and the app is still blank. Everything about this company, their website, their app, their customer service, etc. is horrendous. The fact that major hospital systems actually use this, they have to have their palms greased, or they should be incredibly ashamed.
I paid the $20 + $5 shipping to get my hard badge. They sent me a tracking number (I later found it was fake through USPS) and the item said it was shipped delivered in Florida. I asked if they could send me another one and they asked for more money to ship another one out. Sure, it’s only $5 right? Wrong. They did the same thing again and said they were “unable to deliver” to my address and they’re asking for another $5 to ship it out. They have no customer service whatsoever and will argue back on every point. Don’t expect to get your hard badge.
The company is a joke. In the past I have had and used reptrax, secure, & Vendormate; every single app and credential vendor service put there is light years ahead of this company, especially in the Healthcare sector. App isn't even an app its exactly like the website. Credentialing takes forever. Technology and platform is outdated, customer service is terrible. There is a reason why you only have 36 hospital accounts nationwide. Go with intellicentrics secure and don't waste your time with this company.
For the exorbitant amount you’re charging reps to force us to use this, maybe you should pay for an actual developer to make and maintain your app. How do you not allow pasting of usernames and passwords or integrated so you can use apples password manager. What a complete piece of garbage this app is, I wish I could give it 0 stars, but you get 1 because it’s forced, sort of like your app.
I can’t believe this company is still in business. It’s been a week and they still haven’t approved my background check. I am supposed to go on site today but will be unable due to the incompetence of this company. Why any reputable hospital would use this company over RepTrax or Vendormate is beyond me. Customer service is garbage. I never received my hard badge either. Complete waste of money. Do not use!!!!
This app feels like it was designed as a middle school project. Everything in it is broken. The menus do nothing. No biometric login. It doesn’t save passwords. It requires YOU to get all the info needed to access the places, rather than providing links to videos or a resource library to get you moving. It does however take your $275 immediately and offer nothing in return.
Truly disturbing that credible hospital systems are being tricked by a salesman into purchasing this as their vendor credentialing system. If you want an unusable user interface, the inability to track vendors in your hospital (seriously, isn’t this the purpose?), and your personal information at risk for leak, then sure, use Green Security. Otherwise, use any of the REAL vendor credentialing services (I.e. Intellicentrics, Vendormate, Symplr…).
I agree with the other post I would give this company ZERO stars if possible. I’ve been in the medical industry for 20 years and this is by far the worst company I’ve dealt with. From costumer service to the way their program works is pathetic. Every Contractor/Vendor I have spoken too has the same experience with this company.
This app is in no way user friendly and often times won’t even let me check in to facilities I have access too. The people at the one hospital system who uses this company in my area say it is an ongoing issue and don’t even have vendors check in using it anymore, talk about a waste of money
Unfortunately zero stars isn’t an option, that’s what green security deserves. They have to be the cheapest vendor option for hospitals because there is absolutely no other reason to use them. The app is awful, the customer support is non existent, I’ve seen better programming from my middle schooler. ZERO
The only credential company who does not have a user friendly website nor app! They ask for almost everything except a kidney. It is a joke! Cannot believe and reputable organization would use them!
The app, quite literally, does absolutely nothing. You open it and it’s a blank screen. That’s it. On both my phone and iPad. I can’t believe they are charging money for facilities to use this when it is 100% non functional.
App doesn’t work and I can’t get in touch with anyone from customer service. Uploaded credentials 9 days ago are still pending approval. They did, however, take my $300 no delay no problem.
Clearly the most important aspect of this company is getting the “sale” with hospital with vendors footing the bill. The customer experience on the paying end of this business is horrible.
Another scam under the guise of vendor credentialing. App doesn't work most of the time, Kiosks don't work either without rebooting, security is clueless at regional hospitals. $275 minimum, plus $30 for a mandatory hard badge (even though not implemented yet - no RFID just laser QR scanners). Yeah. I'm so very comfortable giving every bit of personal information to a company with an absolute crap app with who knows what little information security.
App doesn’t work, they make you pay for a badge that will need to be upgraded and purchased again. Hesitate to give my full SS# but can’t sign up without it.
I don’t even want to waste my time writing a detailed review on how terrible this app is because it will take too long…. Poorly designed, poorly tested
App doesn’t even work. I’ve deleted and redownloaded 3 times and it still has a blank screen. This is the worst credentialing system I have to subscribe to.
The app and service is horrible! I am surprised to see Green Security acquiring new customers. They need to heavily invest in app and website platform development.
This is quite literally the worse OS app I have ever experienced. I have never gone out of my way to write a review and I’m in the iPad baby generation. The main screen bar tab jumps to the middle of the page half the time. And if you open a document you have to restart the app to close out of that selection. It is not user friendly and it is difficult to pull up QR code to enter facilities.
The hospital accounts that I call on just required sales reps to register with Green Security. This is the 3rd app I have to login to and pay for to use. 275.00 then another 30.00 for a badge. The account that I go into we have 3 other reps that need to register that work for my company. The office told me to only have 1 person sign up to get credentialed. Who will be the lucky one to offer up their social security number for a background check? 😂 Seems ridiculous to me to need that to do business. We work for major companies that do background checks. How can we trust this company to secure our information. The app does not seem professional but off anyone else have concerns? Anyway. Uploading my info was not an issue. Only one document I had to reload. Using this for the 1st time tomorrow. I hope that last piece of info gets certified so I can make my appointment.
This is another money grab for vendors. The app opens with a blank screen. Beyond that I can’t tell because I can’t access it. If this is a total mobile application, they have failed-as seen in the reviews to date. Update 11/2/21: still no functioning App. Was told by them that they are still working on the App-but they advertised as a totally mobile application. Another scam.
Use the Green Security app to do everything you can from the website. Sign in, upload credentials, view your calendar, AND view your mobile badge! Background: Green Security makes credentialing and background screening simple, efficient and trustworthy through technical innovation, high standards and experienced people. We will exceed your expectations while never compromising your facilities integrity or safety. Green Security will provide continuous improvements to our solutions and service offerings. We continue to anticipate our clients’ needs and listen to your concerns and recommendations. Therefore, significant investments are made year after year to ensure that we provide the most effective technology in order to deliver superior customer service. This allows us to proactively provide the tools and improvements that your organization needs to maintain a comprehensive and cost effective credentialing program. Green Security's team comprises individuals with many years of experience in the Technology field, construction field, Law enforcement, United States Customs/Border Patrol and the Medical industry that provides you with comprehensive information and solutions that ensure the ongoing safety of your employees and patients. Green Security delivers the highest quality reports, fingerprint scanning, and QR code technology for accurate identification. Green Security responds to your customized needs and delivers 100% accountability for tracking and monitoring every vendor, contractor, and guest that enters our facilities.
