Greenfield Savings Bank

Today June 14, 2021 i made a Transfer without leaving my home . GFSB , made it very clear and simple to do ! You made my morning! Thank You, to all who work for GFSB! 😊. Good AM GSB , i made my transfer from my bed ! Life couldn’t be easier. Thank You , happy Client 😊

I love the Greenfield Savings Bank. Although by all intents and purposes, I am a number, it doesn’t feel that way. And, I appreciate that GSB are so on top of the newest technologies. This is the easiest and most secure banking app ever!!

I got this app for the convenience aspect..it’s not very convenient. More often than not the app is down and unavailable for basic things like say..checking your balance! They have a mobile deposit feature that I never use, because GSB is very touchy about how mobile deposits are accepted. I used love this bank, but the inconvenience of the app along with the hoops you have to jump through to use it really test my patience. Download if you need convenience..sometimes.

It’s so easy to use and if you happen to get logged out or locked out of your app it’s super easy to call in and have it fixed.

I find that often the app won’t open. That’s frustrating but then there are the updates which, in themselves are fine. But when I want a quick glance at my account and I’m told that I have to update first? Grrrr. Not only that but I have to then reset my Face ID. Love my bank though.

Others say they are but Greenfield Saving really comes through.

Y’all are so patient and flexible and I love being able to call you whenever I have a problem

I moved to Greenfield Savings Bank a year ago and was amazed at how good their app is. Love the bank, love the app.

Wish it were updated on Saturdays and Sundays. Really miss walking in and seeing the friendly staff at the Conway branch during the pandemic.

This app has glitches. It turns off in the midfle of ysing it.

I’ve had to delete app & reinstall twice in past 2 weeks in order to use touch log in. Will there be a fix soon? Otherwise this is 5 stars !

App likes to crash/freeze up a lot. Needs refinement for glitches.

Easy to use. Very concenient

App NEVER lets you log in. Don’t waste space in your device. Would be nice if I could ISE THE APP TO CHECK MY ACCOUNT BALANCES WHENEVER I NEEDED TO BUT I GUESS ILL JUST HAVE TO GO WAY OUT OF THE WAY TO FIND AN ATM just kidding all their ATMs ARE ALWAYS BROKEN DOWN AND MOT WORKING EITHER. USELESS BANK USELESS ATM DONT USE THIS APP OR THEIR ATMs OR THEIR BANK

I really want to like this app. It's great when cozy little local banks start offering services that allow them to compete with the big players. I hope you will forgive the tone of this review. I've offered this feedback through other channels but nothing has changed. My hope is that somebody is actually reading these reviews and will take this user feedback into account. The problem is that the perceived need for a super-secure platform has rendered the application actually less secure. Here is why: If I'm a user who relies on my memory to store my passwords and answers to security questions, then this app would probably work fine. But I'm not. I use a password manager (last pass) and this my passwords for each site are unique and are very long random strings of characters. The same is true for all my security questions: I don't provide real answers (which people who know me know the answers to)... Instead I record long strings of random characters for those answers as well. As a result, when I am asked to authenticate, I go to my password manager, and I copy/paste my passwords/security answers. For every single one of my other iPhone financial management apps (Chase, Bank of America, Schwab, American Express, PayPal) this method works beautifully. Not so with the promising Greenfield Savings Bank app. No. With this app here is what happens: The first screen asks you for your userid. You enter it. The next screen asks for the password. You can cut/paste it. The next screen asks a security questions. You switch to the pastor manager app to copy the password and when you switch back to the greenfield savings bank app, it's very helpfully—with your security in mind—kicked you back you he initial sign-in screen. What this behavior means: I've never been able to take advantage of the app-based banking functions for my GSB accounts, and accordingly I use those accounts less and by extension this means I keep less cash on deposit with Greenfield Savings Bank. And why is this less secure? Because the only meaningful way around are secure shield to rely on simpler that I could remember, to force me to write down my more complicated passwords on pieces of paper so that I can manually transcribe them into the application. Possible solutions: 1) don't refresh the session when it goes from background to foreground. 2) or put all questions (userid, password, security question) all on the same sign-in page. Please do solve for this. I keep over $50,000 liquid on deposit in my cash accounts and would greatly prefer to keep those funds on deposit with you. But until your app strikes a functional balance between security and utility, I won't be able to do anything but the minimal level of banking with you. This makes me sad, because if greatly prefer to keep my cash local with a locally owned bank, but not at the expense of being able to conduct my affairs conveniently.

Cannot enroll, cannot create a username, cannot access my balance online, cannot see my account. NO ONE PICKS UP THE PHONE EVER. The app and the website are horribly glitchy and terribly designed.

I have had a constant problem of never being able to sign in. I have the right username and password, it just chooses to not let me in. It fixes it self weeks later but the hassle is extremely annoying.