The reality is that this app is not reliable. I have tried on several instances to check my balance and I cannot even do that. The website isn’t letting me sign in or even reset my password, and the app is not working either. On top of all of this I have recently received a notification on my phone saying that my passwords appeared in a data breach. Stating the bank was affected. No way to identify if the account was stolen or if there is genuinely an issue with the app at this time. The security is just outdated. No updates on any potential services, outages, or downtime. The app is ancient, no mobile check deposit feature as in other newer bank apps. Its a very basic app when it works and it takes forever to sign in and it has forced me to change my password like 10 times in just over a year. Suggested to call service but they are not open. (The only one that closes as early as 4pm and many others are 5pm or have 24/7 customer technical service)
When depositing a check, there’s no way to know that the check is cleared because it’s conflicting as far as how it is posted on the app. I will receive an email saying that it has been excepted. However, that does not mean that it is cleared but the running total for my account shows that it’s in my account available. Phone shows that it’s available but it isn’t available there needs to be a pending beside it until it’s cleared or something notify me that it is clear there’s no way for me to know that it’s clear at any given time.
The only reason I’m giving it to stars is because the Zelle does not work. They advertise they have Zelle on their app, but every time you go to try to use it, it says an error has occurred.
The worst banking app ever created. UPDATE 2020 This app is STILL the worst banking app out there. The app is equivalent to a old 1970s house with old appliances and furniture. Not modern or up to date at all.
This app continuously fails. It will not allow me to log in and see my account. When it did once or twice it was pretty basic. I have to end up going online to do anything with my account.
DESCRIPTION The Hancock County Savings Bank FREE Mobile Banking app allows customers to check available balances and activity, transfer funds, pay bills, and locate ATMs and branches – all on your mobile device, 24/7, at your convenience. Accessing the app is easy – simply use the same Online Banking User ID and Password you have already established with Hancock County Savings Bank. It’s safe, convenient, fast and free! FEATURES Access bank accounts you manage at Hancock County Savings Bank View account balances See recent activity Pay bills Transfer money between accounts SECURITY AND PRIVACY We are committed to protecting the privacy of your financial information. To learn how we protect our customers, please visit https://www.hcsbank.com/Legal/Security-Policy.asp
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