I have been trying all morning to get this fixed. Yesterday I went to my Hawthorn Bank to check my acct. it wouldn’t bring anything up just said I had to update , I tried but it wouldn’t except my email address or password. So I call Hawthorn bank and she gave me a couple suggestions , since my IPhone is a 7Plus. I m not that good on the internet , but I tried and could get any satisfaction. I am 83 yrs. Old and I don’t need all this stress, so if you can’t figure it out I’m left to transfer my money to a bank in Texas where I live.
I essentially would compare it to Bank of America. Their app is much more intuitive than HawthornBank. I frequently have to get with customer service to find any new thing I want to do with my funds but usually can resolve it that way and figure it out. I have not tried using the auto pay or any of those features, as I only have a loan with Hawthorn Bank.
I truly just love the people that work at this bank! The app is amazing! They response fast and answer my questions! Truly never had an issue with this bank or app
Too many ways to set up a payment. There are 3 different ways to set up a payment. Had a recurring bill and tried to update it only to create 2 more payments in addition to this one. This causes unnecessary payments to be pulled even when you call for help with this. Took 5 people to straighten this out. They weren’t even sure how to fix it and said that it was a confusing process. Fix it.
My app hasn’t worked for a week now. I have deleted and started over and still no luck. What a pain that I can’t check my account. No one at the bank has been able to help but said others are having the same issues.
Sometimes you can make a mobile deposit and sometimes it takes 2 to 3 times of crashing the app before it will allow you to take a picture of the back of the check.
This app was very easy to use now I can’t even activate my new card from the app. I absolutely hate this bank for all the trouble and problems it has caused me with my OWN MONEY. You are worth nothing in this world not even a star
The percentage of interest you get on large amounts of savings is just laughable!!! And it can take 1-3 days for a bank to bank transfer! Most banks can do it within a day!
The Hawthorn Bank App is a free mobile decision-support tool that gives you the ability to aggregate all of your financial accounts, including accounts from other financial institutions, into a single, up-to-the-minute view so you can stay organized and make smarter financial decisions. It is fast, secure and makes life easier by empowering you with the tools you need to manage your personal finances. FEATURES Multi-Account Aggregation: View all of your financial information (balances, transaction history, merchant spending averages) in one place for on-the-go organization. Alerts & Notifications: Set alerts for low funds and be notified about upcoming bills. Add Tags, Notes, Images & Geo-Information: By enhancing transactions with custom tags, notes or photos of a receipt or check, you have the ability to stay organized and find exactly what you’re looking for when searching through your finances. Contact: Locate ATMs or branches and contact Hawthorn Bank customer service directly from the app. SAFE AND SECURE The app utilizes the same bank-level security that protects you when you’re on Internet Banking. The app also features a unique 4-digit passcode setting that prevents unauthorized access. GETTING STARTED To use the Hawthorn Bank App, you must be enrolled as an Hawthorn Bank Internet Banking user. If you currently use our Internet Banking, simply download the app, launch it, and login with the same Internet Banking credentials. After you successfully login to the app, your accounts and transactions will begin updating.
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