Won’t let me order blinds from app, I have to go online so I end up not using the app because most of my orders have blinds in them. I wish it would work for that, then it would be so handy to use & look stuff up

2 years ago, maintenance1234

Maintenance lead, Lincoln property 20years

Hold things in shopping cart after you purchase. Slow to respond. It's important to always have pictures showing part/item accurately. You listed ice maker as a whirlpool part. What I got several times was GE icemaker I couldn't use. Delays in parts arrival, and appliances arriving damage is a big issue. When we order it's because people are waiting on these things to be fixed or replaced. "We lose money." Concessions have to be given to residents when we can't get what we need and in usable condition. It's not someone pulling the wrong part. Special orders like doors, cabinets, baseboard, appliances parts need to be speed up majorly. But, your service is better then Home-depot pro. I hope they don't do to you what they did to Wilmar.

12 months ago, fercho8383

Delay delay delay

I ordered one set of sliding doors and it’s been more than 3 weeks and I continue to wait. Costumer service is not useful at all, for two weeks I called every day and they all told me the same thing: that it was “in transit and it would arrive today before 5 pm” like programmed robots. Every day the same thing, they told me they would send emails and I would get a response but nothing. This has been a waste of my time and now I’m behind in my project. First and last time I buy from this site.

4 years ago, Normal Grace

Excellent Customer Service

... and on time delivery. I love that I can call and speak to a human being who speaks good English and who can tell me almost to the minute, well really to the hour, when my goods will arrive. It means I can have confidence in my schedule and plans on delivery days.

6 months ago, Just naming this is hard even

Tracking orders

Looking up orders is very difficult. You have to open each one and it list by the order number. Home Depot has pictures, you have a basic picture so you could scroll down and see what you’re looking for. It’s much easier when you have many orders they described through order numbers that you do not have on hand. Plus, the app is slow and malfunctions all the time

4 years ago, Lucy Joe V.

Riviera Oaks Resort & Racquet Club

Hi my name is Joe Villaverde and I’m the facilities manager. The app. Is very convenient for me because I can get on the spot information and order at the same time wherever I may be. Today world is all about Partners in efficiency and the HD Supply app. is a great tool to have when I’m on the move.

4 years ago, Cwick21

The new update was much needed

So much better than the old one. Logged in and saw the products I get often, was quick to reorder. Also searching for products is a ton easier

5 months ago, ddude55904

Can’t customize blinds

Downloaded the app to a virtually new iPhone to see if I could customize vertical blinds. It would allow me to change the width but gave no drop-down menu for length. The reason I downloaded the app was because I am unable to customize blinds on any of my computers either using chrome or edge browsers. There I get all the drop downs but unable to submit/save/place in cart. I guess I just have to go to Menards.

7 months ago, Mod-row

In app issue

Every time I click on “view order status” it tells me “oops something went wrong” I’ve tried all options and have come to a dead end. I guess I will have to just go back to using the website instead of the mobile app.

4 years ago, donnie burnette

Love the service

Service is great and you can expect your shipment on time or a day before very great place to order from they make you feel like your getting the best quality for the lowest buck

4 years ago, Castlebond007

Pics

It’s incredibly hindering to not be able to zoom in on product pictures. It’s the only format I’ve seen anywhere lately that you can’t do so. Another complaint would be not showing a listing of comparable models on some parts. Particularly appliance parts. Other than that it’s fine.

4 years ago, gwhoevers

Barcode scanner is WORTHLESS

I'd love to use the barcode scanner but it's completely useless. I tried dozens of time to use it but it doesn't work. It seems pretty straight forward but I don't know, maybe it's user error. 🤷🏻‍♂️

4 years ago, George Henson

Worse with every update.

I would like to say what kind of problem I’m having but it has to work to begin with. The last update made it unusable.

4 years ago, totomayok

Maintenance supervisor

I’m mariocubar I just wondering if you guys have still sales representative that going around our property to promote merchandise. Before I have Luis Garcia from HDSUPPLY sales representative. We discuss what we need in our property especially pricing and promo.

3 years ago, Iuuu

Years of satisfied service

Selection/Delivery and Support have always been on point!

4 years ago, Renewstudios

A Massive Improvement!

Wow this app looks amazing! Its so easy to use and a huge improvement from the previous version. Highly recommended.

11 months ago, hdtjjjfdddf

Bad business

Apple is boosting this app by changing review ratings. This is common. Go look at the 5 star reviews with nothing but complaints. Nothing I order on this app shows up correct if anything shows up at all. Now you can’t even see past orders. Home Depot essentially ruined this company. Chadwell is far superior in every way.

4 years ago, Panduro1951

Great company to do business with

I have been dealing with this company for over 17 years and I’m planning to continue on thanks for the good service

2 years ago, Jugador creado

Excellent

I really like it very much. It's very easy and safe and it works very well for construction companies

3 years ago, necrovitalize

Fast and easy

Faster than the website

3 years ago, Alex Holty

Great customer service

Always so easy and quick to get what we need!

3 years ago, 6338284728394728

The best

I think it is better than any other app that you can shop on

3 years ago, Charles R Clarke

Easy

So easy to order on the go or to add things to cart.

7 months ago, Justice528Hz

App needs to be worked on by an expert.

To many bugs within the app. Especially when charging an arm and a leg you think they would have a better app.

3 weeks ago, Kay Kay 10415

Easy

Fast way to order

2 years ago, MerelyStarDust

Great service!

On time parts when I need them!

4 years ago, OP-WDM

We love the app at our property

Thank you HD for making everything so convenient!

1 year ago, Whitecloud1989

Great app

So far so good Easy to use no issues as of this time

10 months ago, to hard to use

Orders

The site never shows when a delivery will be made. Some items are on back order for moths. Delivery says next day? But it’s weeks. This company is going down hill fast.

2 years ago, nickname3642255

Cannot login to the app

Cannot login to the app at all. No problems logging into the website from my PC. Using a password manager so it’s not like I am mistyping the password. I even made the password visible to verify that it is the same. Great store but app is unusable.

3 years ago, 79chicano

Maintenance

Great app. Little slow loading up items. Good stuff .

3 months ago, Aguila1972#1

Great service

Good customer service next day delivery and competitive pry

8 months ago, binka patel

Good service

I like HD supply because good customer service. Very fast shipping

3 years ago, SDP@roanoke

Very easy and convenient

HD created very nice , easy and convenient with good features

3 years ago, Gramitez24

Review

It’s so convenient and easy to use.

4 years ago, AHVTB

Glitch

The app works fine up until I want to open an item link from my search results. As soon as I click on one of the results, the app closes immediately and clears my search.

1 year ago, Mtips18

Another crap Home Depot app

Search function won’t even work. Home Depot is trying really hard to push business away.

3 years ago, GaryUpa

Fantastic App

All that we need at fingertips on the go 👍👌🏻

4 years ago, jimmydapipe

Maintenance Supervisor Arroyo Villas.

My Reps are awesome and get me the help and supplies I need to make my property shine.

6 months ago, Johnnie No5

Face ID?

Need to enable Face ID on iOS. I’m in maintenance, they want us to move FAST.

12 months ago, Keyur.Patel

Won’t let me sign in

Something change recently and it won’t let me sign in.

4 years ago, mavs -__-

Still needs work

Does not load images. This company is way to big to have such a crappy app. Come on.

5 months ago, srt576

Awesome design HDS

Very well designed

10 months ago, Denis Ramirez

Denis Ramirez

Amazing service

3 years ago, admiraltyapts

Can’t Search

Everything I search for does not populate any results.

5 years ago, Honcho2394

Doesn’t work anymore

You can’t even use this app to order anymore, whenever I search for anything and then click on the item to add to cart I get an error. Fetching details parts. Even uninstalled and tried again. Same.

1 year ago, Stoneridge 116

Technician-very helpful.

👍🏽

5 years ago, Svshaiabsua wbauau

Developer wanted!!!

If you enjoy making low-quality pieces of crap apps that don’t function then HD supply wants u! Please be a part of our team in making the worst app ever! Want to feel like ur using an app developed for a flip phone then this is the place to work! While the rest of the world is jumping on the Mobile market world be prepared to be impressed by our data pigeon caring app that makes u feel like u just travel 100 years into the past. —————- My guess is this app was made by one of the CEOs son in the company that is worthless and needed a job so they gave the app building responsibility to him.

10 years ago, Madn8

Easy to use

Super easy to use. I love that the lists i set up on the full site show up when i log in to the app...! Excellent.

6 years ago, jons.1984

From bad to worse

App was ok before, not great. It looks better but it’s non functional. I can’t save anything to a list anymore. I hit the back button and always get sent home forcing me to go through the menus from scratch. Can’t tap on items in the cart to go to the item anymore. Not very efficient.

Description

As one of the largest industrial distributors in North America, HD Supply offers 800,000+ SKUs featuring high-quality, name-brand, and propriety products — all available in just a few clicks! Winner of the Best Mobile App Award in 2020 and the Horizon Interactive Award in 2021, our app allows you to shop, search, and save on all your maintenance, repair, and operations (MRO) needs on the go. Enjoy access to your price, item availability, seamless reordering and more with free, next day delivery on most orders to most areas. Key Features: Stay Signed In No need to sign in repeatedly Order History/Status View and shop from your recent orders Frequently Purchased Based on your order history My quotes Manage your active quotes Saved Lists Access your favorite products Quick Order Replenish with a few taps Personalized Home Tabs Rearrange the tools you need Helpful Push Notifications Order updates & special promos Scan To Order Use a catalog SKU Number, bin label or photo, or take a picture of an actual item. Predictive Text Search Get smart search suggestions Need help? Contact us at 877-694-4932