Most of the time you can get the parts needed quickly and efficiently. If your having trouble getting parts a rep for HD Supply is ready and willing to help. After adding mobile app it’s super easy and quick, so your right back to work
Hold things in shopping cart after you purchase. Slow to respond. It's important to always have pictures showing part/item accurately. You listed ice maker as a whirlpool part. What I got several times was GE icemaker I couldn't use. Delays in parts arrival, and appliances arriving damage is a big issue. When we order it's because people are waiting on these things to be fixed or replaced. "We lose money." Concessions have to be given to residents when we can't get what we need and in usable condition. It's not someone pulling the wrong part. Special orders like doors, cabinets, baseboard, appliances parts need to be speed up majorly. But, your service is better then Home-depot pro. I hope they don't do to you what they did to Wilmar.
App still displays out of stock and unavailable products, sometimes not alerting you to the fact until you’re in checkout. Search terms are restrictive and difficult to guess, adding far more time to what should have been a quick order. Even searching “vacuum” does not bring results for wet vacs. Light bulb lengths are in inches at times and feet at others so searching requires multiple attempts for successful shopping. Takes far longer to complete an order but easier than the website. Meh.
I ordered one set of sliding doors and it’s been more than 3 weeks and I continue to wait. Costumer service is not useful at all, for two weeks I called every day and they all told me the same thing: that it was “in transit and it would arrive today before 5 pm” like programmed robots. Every day the same thing, they told me they would send emails and I would get a response but nothing. This has been a waste of my time and now I’m behind in my project. First and last time I buy from this site.
Won’t let me order blinds from app, I have to go online so I end up not using the app because most of my orders have blinds in them. I wish it would work for that, then it would be so handy to use & look stuff up
... and on time delivery. I love that I can call and speak to a human being who speaks good English and who can tell me almost to the minute, well really to the hour, when my goods will arrive. It means I can have confidence in my schedule and plans on delivery days.
Looking up orders is very difficult. You have to open each one and it list by the order number. Home Depot has pictures, you have a basic picture so you could scroll down and see what you’re looking for. It’s much easier when you have many orders they described through order numbers that you do not have on hand. Plus, the app is slow and malfunctions all the time
Hi my name is Joe Villaverde and I’m the facilities manager. The app. Is very convenient for me because I can get on the spot information and order at the same time wherever I may be. Today world is all about Partners in efficiency and the HD Supply app. is a great tool to have when I’m on the move.
HD has always had great customer service. I have been in the business for 25 years now and can always count on HD. Looking forward to 25 more years working along side of HD Supply!
Downloaded the app to a virtually new iPhone to see if I could customize vertical blinds. It would allow me to change the width but gave no drop-down menu for length. The reason I downloaded the app was because I am unable to customize blinds on any of my computers either using chrome or edge browsers. There I get all the drop downs but unable to submit/save/place in cart. I guess I just have to go to Menards.
Every time I click on “view order status” it tells me “oops something went wrong” I’ve tried all options and have come to a dead end. I guess I will have to just go back to using the website instead of the mobile app.
Super easy to use, and my rep, Cyndi Mitchell is amazing! She has helped me out with a start up, and has been on point with everything despite her busy schedule!
Service is great and you can expect your shipment on time or a day before very great place to order from they make you feel like your getting the best quality for the lowest buck
It’s incredibly hindering to not be able to zoom in on product pictures. It’s the only format I’ve seen anywhere lately that you can’t do so. Another complaint would be not showing a listing of comparable models on some parts. Particularly appliance parts. Other than that it’s fine.
I'd love to use the barcode scanner but it's completely useless. I tried dozens of time to use it but it doesn't work. It seems pretty straight forward but I don't know, maybe it's user error. 🤷🏻♂️
I’m mariocubar I just wondering if you guys have still sales representative that going around our property to promote merchandise. Before I have Luis Garcia from HDSUPPLY sales representative. We discuss what we need in our property especially pricing and promo.
I don’t know how this company stays afloat there prices should reflect the amount of volume they do equally things should be cheaper or getting cheaper to purchase but it’s totally opposite the more they make the greedier they have gotten what happen to the days of honest companies?????????
Apple is boosting this app by changing review ratings. This is common. Go look at the 5 star reviews with nothing but complaints. Nothing I order on this app shows up correct if anything shows up at all. Now you can’t even see past orders. Home Depot essentially ruined this company. Chadwell is far superior in every way.
The site never shows when a delivery will be made. Some items are on back order for moths. Delivery says next day? But it’s weeks. This company is going down hill fast.
Cannot login to the app at all. No problems logging into the website from my PC. Using a password manager so it’s not like I am mistyping the password. I even made the password visible to verify that it is the same. Great store but app is unusable.
The app works fine up until I want to open an item link from my search results. As soon as I click on one of the results, the app closes immediately and clears my search.
As one of the largest industrial distributors in North America, HD Supply offers 800,000+ SKUs featuring high-quality, name-brand, and propriety products — all available in just a few clicks! Winner of the Best Mobile App Award in 2020 and the Horizon Interactive Award in 2021, our app allows you to shop, search, and save on all your maintenance, repair, and operations (MRO) needs on the go. Enjoy access to your price, item availability, seamless reordering and more with free, next day delivery on most orders to most areas. Key Features: Stay Signed In No need to sign in repeatedly Order History/Status View and shop from your recent orders Frequently Purchased Based on your order history My quotes Manage your active quotes Saved Lists Access your favorite products Quick Order Replenish with a few taps Personalized Home Tabs Rearrange the tools you need Helpful Push Notifications Order updates & special promos Scan To Order Use a catalog SKU Number, bin label or photo, or take a picture of an actual item. Predictive Text Search Get smart search suggestions Need help? Contact us at 877-694-4932
