Name: Helcim
Rating: 3 (29 reviews)

User Reviews for Helcim

3 out of 5

29 Ratings

2 years ago, dandpm

Good when it works

The Helcim reader connects sometimes and sometimes it doesn’t. We bought it to replace our Square. Luckily we kept the Square. We use the Square every time the Helcim doesn’t work, which is pretty often.

10 months ago, GR8 Wholesale

THE GRAVEYARD

“My experience with Helcim has been extremely disappointing. Despite their claims to help grow businesses, my interaction with them has only served to cripple my operations. Their customer service is abysmal, as evidenced by a three-hour wait time for a response to a pressing issue. Even after requesting a return phone call, I received no such courtesy. To make matters worse, Helcim failed to process a significant $24,000 transaction and did not inform me directly. Instead, I received an email notification, which is wholly inadequate for someone processing substantial transactions. As a high-volume merchant, I expect more proactive and efficient communication, especially considering I had explicitly informed them of the nature and volume of my business from the outset. Their mishandling of the transaction has now necessitated an additional five-day delay in reversing the payment to the customer's account, causing significant inconvenience and potential damage to my business relationships. It's fortunate that the customer in question is known to me; otherwise, the repercussions could have been far more severe In conclusion, my experience with Helcim has been nothing short of detrimental to my business. Their incompetence and lack of consideration for high-value transactions are inexcusable. I strongly advise others to exercise caution when considering Helcim's services, as their ineptitude could have serious repercussions for your business

2 years ago, dabuddha333

Dishonest, Unresponsive, Tech Issues

I read an article talking about a few different Payment Processors as I had previously used Square/Stripe which I felt the fees were high on. There were a few other options but this was supposedly the best as it had low processing fees (1% or lower) as well as professional tools for invoicing. They lied about their take home % on the front page and deep in the info website you can see it’s actually 2.9% similar to Square/Stripe. They take forever to get a hold of (except their sales team, SHOCKER!) and once you FINALLY get a hold of someone, you’ll be hung up on and pushed off on other employees. Lastly, they have major issues w/ crashes on the dashboard, as well as their call center. I DIDN’T TRUST THE REVIEWS, you should.

2 years ago, Make Amerika Sane Again

Hanging in there

I’m personally not having issues with crashing, it might be a hardware performance issue with others, but it does have some bugs to be worked out and an overall UI remodel. Maybe have some staff or a user panel study try out the beta and seek feedback? I’m hanging in there with Helcim though because I believe in their mission (similar to my business). Once their developers catch up they will be fine.

8 months ago, WEC LLC

App is unusable on a mobile device

I often use my phone or iPad to do invoices. Last year it was manageable. Now every time I need to do anything I need a desktop computer otherwise I’m dead in the water. This is worst app I’ve ever used for anything. I can’t even leave invoices with my customers before I leave their houses anymore. I have to wait tell I get back to my computer to do it. Also whenever I upload photos to invoices from the camera app the Helcim app crashes. Other than that the service has been “okay” for my needs.

2 years ago, Lizdunn007

Excellent app!!

I have had no problems with this app on my phone. I’m a small business I manually process transactions for clients. I either use my desktop or the app on my phone. Absolutely no problems whatsoever. Very happy with this company would highly recommend. Customer service has always been very helpful and friendly.

2 years ago, jytoulrydcdtzn

App crashes constantly and many issues

I am not sure what to do! This app barely functions and causes me a variety of issues. Closes out whenever I sign in. System malfunction errors. Several times I have had to uninstall and reinstall the app. If it sits for too long I have to close out and sign in again and connect to the Bluetooth all over again cause it says there’s no internet connection when there is. Overall not worth it with all the app issues. The Bluetooth disconnects constantly and it makes customers aggravated.

2 years ago, Ro12629

Low Fees, Excellent Customer Service

As a small business, we’re paying half what we used to in processing fees. We had a couple of hiccups getting set up, but one phone call fixed it and this company are constantly improving. Beautiful interface and reliable device. Recommend.

1 year ago, Southeastern Industrial

Works great

I have had no issues with the app or the service. I do not use a CC reader, so I don’t know if that is where people are having the issue. Sending invoices via app and manual inputs have worked great for me.

11 months ago, P123abc123

Good so far

I’ve got a second generation card reader and it’s been smooth so far, my phone is on Wi-Fi when I use it but I’ve had no issues with the bluetooth connection

8 months ago, sr chicago

App is all bit useless

New to this platform but so far the desktop application is ok to good, but the app is very dysfunctional. Once I navigate into some details of a transaction, there is no way to back out of where I’m at to get to back to main/home page. Very frustrating. Have to wait a frw hours and reopen and relogin to start over again. Fail.

3 months ago, 100Auto

Stay away

It works when it wants to the app is horrible forces you to end up using there virtual terminal then your stuck paying higher fees. Takes way to long to get payments to account and the customer service is a joke only open for 8 hours a day so if you have problems out side their business hours your out of luck and can’t take payments and no help.

1 year ago, AbelJacob12

no issues

I have been using this app for a long time and I did not experience any issues. this app is highly recommended.

2 years ago, Sidhe333

Not Recommended

Unhappy with this app and system so far while using it with bluetooth. Customer Service knows very little about their own app and overall their answers were not helpful. Keep your old payment processor until you are sure this is the right solution for you. I might be looking for another option.

10 months ago, Brannen H

View Prior Invoices

Without the ability to view a customer’s previous invoices, specifically price and quantity, the app is pretty useless. Why show prior transactions, the CC on file, and the entire customer info file, but not have the order history available? Doesn’t make any sense. I will update my review to 5 stars if this is fixed.

2 years ago, House Tyrell

Terrible

Helcim is just like Square and is not a real merchant account but Helcim is worse in just about every way. The app is slow, buggy, with plenty of crashes. The customer service is non responsive and does not listen to your needs. Finally, the fees are higher on average, despite claims to the contrary, so why would you even bother wirh Helcim?

1 month ago, 3picdc

App is almost useless for me

Invoicing barely works, half the time app just glitches and wont create the invoice I am working on. App is very limited, they expect customization to be done on a desktop, which is crazy in 2024. I barely use an actual computer anymore.

4 months ago, Maxiboxi_69

Just scam

Worst service. After one transaction for more than 600$ they closed my account, the money was not returned, when you call them they say the specialist for closing the account communicates only by e-mail ... scam of the year

3 years ago, MikeyPavs

Great App & Great Customer Service!

Great app and even greater customer service! These people really care!

10 months ago, RayAtCyberdine

UNRESPONSIVE - SKIP THESE GUYS

This company is a joke. It’s been 2 weeks I’ve been waiting to get approved. Sent two emails, never heard from them. They’re sleeping. Hard to take anyone seriously when they can’t even respond in a timely manner. Smh.

2 years ago, Anyone5678

App Does NOT work

Clearly the reviewers are all experiencing the same issues and should t be addressed individually. The app crashes out immediately after signing in. Guess I regret leaving Square.

3 years ago, Kensworth94

App Issues

I can’t get past the save device name. I type in a name and press save and it doesn’t go any farther. I’ve restarted the phone and reinstalled the app and same thing again

11 months ago, Twin Lakes Drug

Constant Issues

Software never stays connected to the card reader. App is difficult to traverse. Reports and summaries are unclear and difficult to access.

1 year ago, KnightKyle1990

Getting “System malfunction” with latest update

Please fix!! When I open my iPhone app it just says “system malfunction”

1 year ago, ppaws501

Connectivity issues

Lose bluetooth connectivity several times per day. Tech support unresponsive. Switching to GoDaddy.

1 year ago, ntroisi

Bad

Very disappointed I left square for this. The app won’t even open up now on any device I use.

Description

It’s time to feel good about your payments. Download the Helcim app to put payments in your pocket and stay connected to your business. The Helcim app makes it easy to accept credit and debit cards, issue refunds, review transactions, and send email receipts all from one place. Plus, with Helcim there’s no contracts and no monthly fees. Download the Helcim app today to access affordable pricing and all the payment tools you need to run your business. You’ll love our pricing. - Affordable payments means low rates, no monthly fees, and pricing with complete transparency. - Use the Helcim app with the Helcim Card Reader for in-person payments - Give customers the option to pay directly from their bank account to save even more on your transactions - Your business will benefit from Helcim’s transparent interchange plus pricing - As your business grows you can qualify for automatic volume discounts You’ll love our payments. - Accept all the major card brands including Visa, Mastercard, American Express, Discover, and PIN Debit. - Customers can pay using tap, chip and PIN, swipe, or with contactless payment methods including Apple Pay and Google Pay. - Record cash or check transactions in the app at checkout allowing you to keep all your payment details in one place. - Prompt customers for tip amounts customized to your business. - Payments are synced across all your devices making it easy to keep track of how your business is doing. - Add discount codes at checkout, create products on the fly, record transactions in customer profiles, and so much more. - Helcim’s quick deposits mean you’ll receive funds in your bank account within two business days. You’ll love our tools. - At no extra cost, Helcim’s Merchant Platform gives you the latest technology and all the tools you need to get paid and grow your business. - Including built-in tools that help you take payments online, send invoices, create payment pages, set up subscription billing plans, activate your customer portal, manage customer information, and launch an online store. - Your product catalog syncs across all of your devices, so you can view product details and images from your point-of-sale and check customers out quickly. - Add products on-the-go, organize your products, and quickly add discounts at checkout. - Use the app settings to customize your taxes, configure tip options, choose between paper or email receipts, create discount codes, check for new orders, and connect additional hardware. You’ll love our people (and we love your business!) - Helcim is proud to bring a human touch to our service. - Whenever you need help, you can reach out by phone or email and talk to a real person that cares about you, your business, and your community. - Our support team is here to help you better understand payments, discover the best tools for your business, and help you get the most out of your Helcim account.